Office experience: I…read morehave been a long-time patient of Dr. Berry and have always had positive experiences with him and all the dental hygienists who work in his office. They have consistently been professional, friendly, and respectful, and I have never had any issues -- until recently. Last July, I received a call from a staff member named Jamie (I'm unsure of the spelling) while I was on my way to an appointment. She spoke to me in a loud and condescending tone, accusing me of being late multiple times. I was surprised by this, as it seemed unusual for a dental office to keep such a record, but I chose not to let her rudeness affect me and went ahead to my appointment and booked my next appointment. Today, I had an appointment scheduled for 4:00 p.m. I live about 11 minutes away and left my home at 3:45 p.m. While driving on Bothell-Everett Highway in heavy rain, traffic slowed significantly. As I reached the light to turn into the office complex,around 4:06 p.m. I received another call from Jamie. She again spoke in a harsh and disrespectful tone, informing me that my appointment was canceled because I had supposedly been late to nine previous appointments. I explained that I was just on the traffic light turning into the building, but she continued to speak to me in a very dismissive and rude manner, and cancelled my appointment. As a paying patient, I found her behavior completely unprofessional and unacceptable. I felt disrespected and spoken to in a way no patient should experience. It is especially disappointing because I have always appreciated Dr. Berry's care and the professionalism of his staff. Unfortunately, my interactions with Jamie have been the complete opposite, and I can't help but feel that I was treated differently, possibly because I am African and speak with an accent. I am writing to share my experience in the hope that this matter is addressed appropriately. Patients deserve to be treated with respect and courtesy, regardless of circumstances. No one should be spoken to in such a demeaning manner

Just had my first experience with progressive & could not be happier. The place is very clean, &…read morethe entire staff seemed very friendly! Dom & Cam were very amazing! They made sure I was comfortable & listened to my concerns. I feel very lucky to have found this group & would highly recommend them! Thank you!

My experience with All Smiles Family Dentistry has always been wonderful. They are very responsive…read moreto your needs and concerns. They are up to date on the latest technology. I highly recommend them to anyone wanting high quality costumer service.

Dr. Furman and her staff are the best. She obviously hires like minded people because everyone is…read morevery kind and professional. The costs of procedures are very clear and we've never had a billing issue. This is exactly how a medical practice should be run. They make dental visits pleasant.

Dr. Ho fit my son in for a dental emergency last year - sooo appreciate it. I came in for my first…read moredental cleaning with them today. Amy at the front desk - super friendly - great smile that puts you at ease. Dr. Ho did the initial consult portion - made sure he had all my info correctly, checked over my teeth and made sure nothing hurt. Super friendly. Then I got my teeth cleaned by Carter - literally the gentlest cleaning I've had. He really took his time, being very careful to do a good job - but I pretty much felt nothing the whole time. So if you've had dental cleaning trauma in the past, Carter can fix that. 100% recommend them to friends and family.

I had my first visit today and I am very happy. I knew I had a lot of dental issues and was…read moreprepared for the worst. My previous dentist office was less than supportive and I didn't feel like I was getting the care I needed. I feel very comfortable with the plan of care I was provided by Forum Dental Group.

great location & lots of parking. appointment started on time. staff & Dr O are warm and friendly…read more everything explained in detail, including insurance coverage VS amount owed portion

What an amazing dentist and person! Dr. O understands dental fear and handles it so well! If you…read moreare able to see her, you are a lucky patient!!!!

I've been coming here years with and without insurance as my employment fluctuated I just wouldn't…read morewant to go anywhere else. The level of care the whole staff has is top notch. And every thing I've gotten done here I feel comfortable knowing it was done professionally with as little pain as possible.

I cant say enough about the people here, starting with the front desk! Just amazing service and…read morevibrant energy. Recently had a deep cleaning here and Mel is the bomb! Not only is​ she an expert @ her craft, she was​ really good @ making me feel comfy and safe. ​​​​​ My teeth look and feel healthy/great thanks Evergreen Family Dental! Thank you Ms. Mel for your professionalism and comforting demeanor....very nice job!! ​​​​​​​

This place is amazing. The staff is so friendly. I came in there feeling like so much of a whimp…read moreand kept apologizing. They were so accommodating. They made my procedure as good as possible. I highly recommend them!

I've been a patient here for the last few years, until today. I used to live in the area and after…read moreI moved to Renton, I decided to stay with this dentist because I liked the care. Today I realized it's not worth the commute and even if I still lived close by, I'd change dentists. I left my home with over an hour for driving. There was an accident on the way which completely change my calculations on how long it would take to get there. I sent a text and communicated. That was responded to by the receptionist saying that I wasn't there soon that my hygienist would only be able to "take records". Once I arrived I immediately asked if I was still able to get my teeth cleaned which was why I was there to begin with. The receptionist then said, "I don't know, but the sooner we get you back there the sooner we can get to that." Her tone was as if I was inconveniencing her by even asking. I didn't want to sit for a cleaning and have to pay for that if I wasn't going to get my teeth cleaned, that's why I asked. So I decided to cancel and walk out. She then asked if I wanted to reschedule, as if her tone, the experience with traffic, and the lack of general courtesy and understanding was a good time for me to schedule ANOTHER such experience. NO THANK YOU! The last time I had a clearing done the hygienist was new and barely cleaned anything. I left feeling like I could've done a better job myself. Couple that with the experience this morning...and I can't recommend this place at all anymore. A bit more courtesy and understanding would go a long way...it has in the past. It's why I stayed loyal to this place. Not anymore and it's pretty sad that you'll yank 50 bucks from someone who was trying his best to get to you. The rudeness and "hurry up" tone was very unprofessional and not an office I ever want to do business with again. Update: because this app doesn't allow me to respond to the owners response, here is my response to the doctors response... It appears as if you copied and pasted your already drafted response. Applying a late/cancellation policy is understandable...but it doesn't go hand-in-hand with saying that you strive to make accommodations when your receptionist was rude upon my arrival. You didn't address that and that's why your response looks like it was copied and pasted. There is nothing in the experience I described that would encourage me or anyone to do business with you. Deeply disappointed in this practice, and now even more so with the doctor's response.

Dr. Chin and her staff excel! Starting off, the office space is comfortable and inviting. I was…read morequickly greeted by the kind front desk staff. Hygienist staff were great too! During my visit, I was impressed with how thorough the exam was and my teeth cleaning. Dr. Chin was terrific at explaining procedures and the rationale. She is clearly exceptional in her field, while making you feel at ease with her authentic and kind personality. My teeth felt very clean after and I have strong confidence in my future care.

If could give negative stars would. went here and they were recommended as gentle as have serious…read morefears of any dental work, they were harsh. Made fun of me at reception desk when I was tearful and shaking. Then when couldn't return for years due to covid calked to have records transferred and get further work done they after 5 attempts called me back. Im transferring care & the person the called me back was rude as HECK!! Do not go here. It's literally awful and they have insane limited hours and act as though their clients are nothing but an inconvenience.

I wanna give a good review to Joan. She was very great, and has great bedside manner. I think she…read moreis one of the best hygienists that have worked on me. I was scared, nervous, and filled with anxiety. She was amazing! I will request her going forward. Thank you.

Never thought I'd say a dental office is WONDERFUL but do say it about Mill Creek Dental Health…read more Very responsive, perfectly organized, gentle and caring --

You want to be a patient at 360 Dental of Mill Creek!…read more Dr. Punia has created an old school dental practice and he and the staff make you feel like part of their family. They are friendly, warm, welcoming and professional and knowledgeable. Additionally, Dr. Punia is kind, gentle and made me feel very comfortable and informed. My teeth are sparkly and it is a happy place.

Worst experience I have ever had at a dental office. I came for a teeth cleaning which turned into…read moremultiple unnecessary appointments. They drilled into my teeth when it was not needed. Very unprofessional place I would never recommend coming here and I will never be coming back.

I finally found a great dental group the Mill Creek area. I've worked with several hygienists here…read moreand they are all great. They are kind and care about you as a patient. I've had limited interactions with the dentist, just a quick check after the cleaning, but he seems nice. The facility is nice and looks clean. There are many rooms and hygienists (at least it feels that way), so there is no problem getting an appointment that fits your schedule. I tried two dental groups before The Mill Creek Dentist. With those previous groups, I experienced unprofessionalism and pain like I've never had at a dental appointment. The Mill Creek Dentist is a breath of fresh air. I highly recommend this team.

Professional staff, who cares about your dental health! I have been going to this clinic for over…read more20 Years, and the staff has always been top shelf!