I stopped in here because I had a flat tire and they were very close to where I was. I was extremely impressed by the customer service, and even the smell and quality of the waiting room. This place just says top quality all around. They were so helpful and let me know right away if I could have my tire fixed or if I needed a new one. If I lived closer this would be my go to place. Way to step up the tire and auto world! read more

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I called the Holly Ridge location looking for a specific set of tires for my truck. As a roofing contractor, I'm constantly on the road and needed them ASAP. They had the tires ordered, delivered within hours, and got me scheduled same day at the Sneads Ferry shop. Fast, professional, great value, and got it done when others couldn't. Lifesaver. read more

Fantastic service. I went in for a sensor change on my tire. Ross was very nice and professional. This was my first time here and I was very pleased how fast they took care of my car. The office was very clean and cool looking. This will be my new place to get my cars taken care of. There is plenty of parking space too. Overall, I will recommend them to anyone that is looking for great car service. read more

BEWARE! A minor $200 repair done wrong here has left me with a ruined transmission. Low mileage car, no previous transmission issues ever, very reliable, and I literally baby this car. I found this shop searching nearby for an oil change. I brought it in and they seemed friendly and they told me "just so you know, we have a guy who knows everything about Mazdas if you ever need any type or repair in the future." So I thought wow that sounds great, I am new to the area and I'm glad I know I can come here if needed. As I was getting towards being due for the second oil change, my car had a random starting issue but started after a couple tries. My research led to me believe I needed a new neutral safety/transmission range sensor. Called this shop to schedule my second oil change at this location, and on that call they said they could figure out the no start issue as well. Dropped off the car for the oil change. Came back to get my car and pay for the oil change and they said yes the neutral safety/transmission range sensor needs replacement and they handed me my oil change invoice plus surprised me with a $100+ diagnosis fee which they didn't make me aware of upfront on my phone call. I just shrugged it off and paid it, not wanting to bicker about it. I figured that I guess I'm willing to pay this if I trust their "Mazda expert" will do a good repair, but honestly I wasn't happy to have been misled/not quoted that fee when scheduling. I scheduled the sensor repair. They called me to come get my car once they were done. As soon as I got my car back, it had a myriad of immediately noticeable things wrong with it. My gear shift was now extremely loose, my general dashboard lights flicker, my car was jolting at stop signs, etc. etc. then worst of all while I was at 55mph, suddenly the dashboard "D" for drive is flickering wildly and the car slammed into a low gear and my car was revving/jerking/going up to 4000 RPMs while I'm being lunged back and forth into my steering wheel and into my seat while my car went wild. The shop was closed, so I used my OBDII to get the engine code and it gave me P0708 which found an issue with the neutral safety/trans range sensor that they just replaced! P0708: "Transmission Range Sensor Circuit High Input" This code means either 1) They didn't calibrate/adjust the sensor appropriately, 2) they incorrectly wired it, or 3) they installed a faulty sensor. I called them when they opened back up and they had me bring my car back in. They called me back later saying nothing is wrong/we can't duplicate your concern. They couldn't care less and refused to even allow me to tell them the P0708 engine code I'm getting from my OBDII. I pick up my car, take it home, it's still having all the sudden new P0708 issues... flickering dash, slamming at stop signs, and it doesn't want to engage into reverse and hesitates going into gear. I'm still getting the P0708 code. At this point I feel I just go to another shop to determine if it was wired wrong or not calibrated. But while randomly talking with my dad about it he thinks I should try and let these guys "do the right thing." BIG MISTAKE. Call this shop back and they say bring it back. I bring it back and leave, then they call me to come get it since "nothing is wrong." I go back to the shop and they are saying there is no P0708 code and never has been. They basically told me I'm making up the P0708 code that I pulled and have a photo of. They don't want to see the photo and snapped at me "HOW DID YOU EVEN GET THAT CODE?" I said thru my OBDII code reader, and they're like "WELL WE HAVE A $5000 CODE READER" as if that matters. I go to get in my car in their lot and it won't start. So I walk back in and tell them my car won't start. They say leave it and they'll call in an hour-ish. They don't call me until the next day and say that they had called me the day before, and still insist "nothing is wrong, it started right up for us, we can't duplicate ANY of these issues and there's no transmission leaks but sounds like your transmission is going bad." Yeah, my transmission is wrecked by your faulty job on replacing the sensor incorrectly! (Either through calibrating it wrong, or not wiring correctly. Per the details of the P0708 engine code, these transmission issues are result from the bad sensor install) I WOULD AVOID THIS PLACE! read more

I just left the shop & wow! The service advisor KJ was awesome & helpful he also let me know of a recall on my truck, which I wouldn't of known about otherwise! Also the technician Mat showed me how my alignment looked once finished, I appreciate that. The people here make you feel comfortable and like you've been coming here for years even if it's your first time with them! I definitely recommend this place & will be looking to them for any tire or auto work from now on! Thank you guys!!!!! read more

I absolutely cannot say enough positive things about my experience. The customer service was top notch. I purchased an entire set of tires. Not only were their rates lower than other quotes I had received, they got me in quickly and I was out in a little over an hour! (Even though I could tell they were very busy!) I will go there for any of my car needs in the future! read more

Wife had a nail in her tire on a recent trip here in Sneads Ferry. She had to travel back to Virginia Beach that day, it was great to have a reliable and affordable tire service be able to see her so quickly! read more

Came here to get my starter replaced on a emergency notice when visiting out on vacation from Texas, Ken and his crew got me in ASAP and had the car ready to go in 4 hours...but when I got back to Topsail we noticed that our A/C was acting weird, not what we wanted having to drive back to Texas in 3 days.  We saw them the next morning and they replaced the driver side actuator and calibrated the whole A/C system for us at a reasonable price.  My hats off to these guys especially when the Chevy dealer in Wilmington and Jacksonville were booked solid for a week.  Very Professional group and were willing to go the extra mile to get this car squared away for me and my family in order to drive back to Austin (1400 miles).  Thank You again. read more

Came in this week with my Dad's car needing new tires. I asked for two quotes. One for the same tires he had, and one for a comparable tire that they could install same day. I had both quotes within 5 minutes. I couldn't wait so I took my dad home and I was called when they were ready to install the tires and I drove back. Took less than an hour to do all four tires but it was the end of the day so they could not do the wheel balance. As a courtesy, Kenny came to my Dad's house and picked up the car and brought back to the shop for balance, and dropped car back at my Dad's. He went above and beyond. Will be bringing my car here in the future. Highly recommend read more

I have no idea how I could ever thank Sneads Ferry Tire and Auto enough. I was traveling from out of state and we ran into problems with the engine constantly overheating. Other garages kept saying "head gasket, head gasket". I was devastated. Not only was I far from home, but I didn't have several thousand dollars for the repair. I was finally referred to SFT&A. All I can say is thank goodness. They assessed the problem and found out that stop leak had previously been put in the radiator that was causing all of the issues. They put a new radiator in, flushed out the system and I was up and running with a proper repair. Not only was the repair bill not in the thousands, but I was able to drive back to my home state with no issues!! I highly, highly recommend Sneads Ferry Tire and Auto. They are the best in town, no doubt!! read more

Courteous and keep me informed of issues, do a good job of maintaining my vehicles, and are honest letting me know of potential problems and future needs read more

This place is my go-to shop! After having a horrible experience down the road from them, I came in and was treated like family! Their prices are fair and they always take the time to explain what needs to be done right away vs. what all should be done soon. They've even stayed late to help out with a tire rotation when I couldn't reset the sensors on my own. I'll definitely choose this place over any other repair shop in the area every time! read more

Two stars because they got me in quickly, but I am not happy with the quality of service provided. I came in for a headlight bulb change. Previously I had it changed at a store that took 10 minutes to do the whole procedure. At this place,I was informed that it would take two hours worth of labor. I even showed them a video online of someone changing the exact same bulb, and the mechanic refused to see it, and said he would do it his way or no way at all. As I had to leave for a business trip and every other place was busy,I had no choice, but the experience left a very bitter taste in my mouth. I also asked for an assessment of my tires for travel. Apparently the mechanic didn't even bother to look. read more

If you have a breakdown and need service in this area call these folks!! Fast, courteous service and they answered the phone late in the day when no-one else did! Even recommended a great tow service (Hooked up towing). read more

My neighbor recommended me to sneads ferry truck and auto for a basic inspection so I took my jeep their. The mechanic came out and told me it had failed. There was bulb out and my tie rod inner and outer were bad and needed to be replaced. The cost would exceed $500.00.I took it to another mechanic and the tie rods were fine, it was just that the bolts on the steering box was loose. He tightened them up but could not inspect it because the other mechanic had already failed it. What a rip off. Be careful where you take your car for inspection .They can make something up just to get your money read more

This review has been a long time coming. Since I was stationed here five years ago, Sneads Ferry Truck & Auto has been my vehicle repair spot. Recently I was upgrading the braking system on my 1962 Corvette and ran into a few problems. I emailed Sneads Ferry Truck & Auto my issues and thoughts and was blown away when Mike called and literally walked me though different fixes. His advice saved me a lot of time and effort. Last week I had an engine issue which was beyond my mechanical abilities. As with my other vehicles when I bring them in I was taken care of with the utmost level of professionalism from the reception area to vehicle pickup. Again, Mike applied his many years of experience to address my vehicles specific needs. His estimates were spot on, more than fair, and no maintenance was conducted which was not required. In fact he came up with some items I might look at on my own time. When it comes to my vehicles especially my Corvette I need to know that they are being taken care of. At Sneads Ferry Truck & Auto I always know they are in the best of hands. Thanks again for everything. read more