Always helpful and knowledgeable. Upfront with repair costs, willing to see you within a day.

Absolutely not how that happened at all !! Your service advisor called and left a voicemail on the charges he mentioned NONE of the things you mentioned in your email. He only mentioned the one part being not covered. As far as me yelling and hanging the phone up on him, I was in the hospital in the Chaplins office when the conversation took place so your service guy is not being truthful there was no yelling and I didnt hang up in his face. After I approved the repair he called back and said that you guys would not do the repair. read more

Ran into major issues with my AC , battery and transmission. Took my SUV in and their professionalism's was outstanding . They able to diagnose the issues and fixed it within hour and I was back on the road . Greatly and highly recommend SAC. Nissan Pathfinder read more

Snellville Auto cannot be trusted. They will charge you a required upfront 150 dollars to do a 'safety check' where your paying them so they can find other issues to up sale you. it's a guise to get more money. In my case, they replaced a part without contacting me. Kelly told me after the fact and, when I questioned why they would do that, he immediately stated he would remove that charge. He didn't. After breaking a part in my window, they first admitted it but the decided to deny and became arrogant and defensive. Stay way from this place. Don't believe anything Kelly tells you.They are all about the money and take no responsibility when they cause unrelated issues. read more

$390 for Spark plug replacement labor fee. That's what my gramma got charged. For SPARK PLUGS.

I didn't have good luck here, My daughter took her car in to have alternator and belt replaced--I thought the cost was high at $1300 but we went ahead with it-- but when she left she noticed AC no longer worked (not good in Georgia)-- she returned at a later date and had them check the AC to see if was caused by the Alternator install and kind of got a run around from several techs there--she was charged $100 for them to check it and told they would have to make another appointment to trouble shoot it further and it may cost up to $2500 to fix--we took it to another shop and they found the electric connector on the compressor was bent/broken during the alternator install and repaired it for $150 read more

First time getting worked done ..Had a quote earlier at Pep boys, 800.00... I spent 378.00 at Snellville Auto Center... Glad I checked around... Definitely be back for future repairs... Great job Randy Askevich read more

These people are CROOKS. claimed I had an oil leak all over my engine. Charged me $$$$ to get it replaced and left TRASH IN MY ENGINE!! SAVE YOUR MONEY!! These ppl will fuck you over!! read more

Been a customer there since 1987. Always give good honest trustworthy service. Prices are reasonable as well. read more

Time again for 4 new tires. Brent gave me an estimate, the tires were put on when they came in, and all is well. I bought my previous set of tires at SAC too in 2018. Quality new tires and great customer service! I've been going to Snellville auto for many years (way before 2018) with my own vehicles and with other cars I have driven. The price was reasonable and the tires are great. I always appreciate Brent's honesty and practicality with my cars. A big thanks once again to you, Brent, and to your team! :) read more

I moved my auto repair business here after going to a place that specializes only in German cars for quite some time . I switched to this shop because my husband takes his American truck here. There is an auto technician at SAC who specializes in German vehicles so that made me feel a bit better. Here's what I like: -easy to get in/make appointments. -timing estimates are pretty on point (if they say you will have car back by end of the day, it doesn't usually drag on until the next day) -front desk people are friendly and welcoming -they call and explain what's up before they perform any work -open on Saturday Here's what I don't like: -prices are by the job and not by labor hours I have had the unfortunate and frustrating experience of having something expensive replaced only for that maybe not to have been the problem in the first place (this is an airbag light story) but overall they have been reliable and honest to work with. They recently remodeled the waiting area and it's quite nice! read more

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I have just one thing to say. Ben is as honest as they come. He will treat you fair and you will not be sold on frivolous repairs. I have absolutely no hesitation in recommending this company, especially Ben, 100%. read more

I recently moved from downtown Atlanta to Gwinnett county & was in need of a new auto mechanic. I luckily found the great team at Snellville Auto Center. They were exactly what I was looking for - quality service, honest, & had a very welcoming atmosphere. I highly recommend them and will take all of my vehicles here moving forward. read more

The dealership was going to charge me $3500.00 to replace a torque converter. SAG saved me thousands by applying a transmission shudder fix and changed the fluid. The shudder is completely gone. They are friendly and provide great service. And the wait was not bad. The waiting room was nice and clean. read more

Got a free brake inspection and wound up having to get it repaired. Price for repairs was very fair and service was pretty quick. I appreciate them for speedy repairs and fair prices! Thank you! read more

Super nice, sweet staff. Very welcoming to me up upon entering the building. The interior is so clean and cozy! My hour wait passed in seemingly a few minutes. I was even treated with fresh coffee. Lovely! They took great care with my vehicle. Upfront and honest inspection. Great price. I plan on returning. Highly recommended. read more

I've never felt more secure taking my car somewhere. They are honest. I will pay them whatever they ask because they are honest and I know I'm paying for quality work from licensed mechanics. read more

My son took his 2005 Mustang here for service and raved about the service he received. They had fixed an engine miss on the first visit and during the inspection recommended that it would be wise to change out the front ball joints on a 260,000 mile truck. I went in on a Thursday to talk about ordering parts and setting up an appointment and they asked if I could have the truck back in the next day when they opened. Truck was in and out in about 6 hours. Great service and everything clearly communicated. Doesn't hurt that I have a 24 month warranty on the repairs too! I will be back. read more

Great service, fast and very pleasant front desk lady! Little pricey but service is worth it. Jeep runs like it's brand new.. 2003!! Thanks guys, and I will bring my other car in as soon as I can! read more

I liked this place from the moment i reached out to them on yelp and received a response the next business day. The receptionist was very pleasant upon my visit. Great and clean waiting area with coffee and cable. The repair itself is went faster than I expected. They have definitely gained a new customer. read more

I LOVE SNELLVILLE AUTO CENTER!!!! I hate dealing with mechanics, they're always trying to get one over on me but not Snellville Auto Center. I called and they were able to fix my car the same day. My car ran smoothly after my visit. They didn't give me a long list of other things wrong with my car like other mechanics. They didn't pressure me in buying other services. I trust them and will definitely go back! They even stayed later on a Friday evening when I was running late. Snellville Auto Center is my new go to mechanic! read more

Disappointed. My vehicle is in horrible shape and has several visual defects at are painfully obvious if you've ever sat in it. I ask for an inspection and list of maintenance concerns. I was told to drive it till it breaksdown and bring it back then. No work was done on my vehicle, no list of concerns was provided, so I paid my bill and left feeling as if two weeks of my time and money were wasted. read more

As someone who knows how to work on cars but finds that there isn't enough hours in a day to do what I would like to do, I ONLY trust Snellville Auto Repair to do the job and do it right the first time. Ms Gail is the epitome of a true honest southern lady. She will help you as soon as you walk through the door and treat you with respect and listen to your needs. I always recommend Snellville Auto to anyone I know who needs car repairs. read more

Life in Atlanta demands a car, and life with a car demands an excellent mechanic. When I moved to Gwinnett, I had to find a new auto center, and I am so glad I found SAC. They know how to take care of cars, and they know how to serve people. They are perfect in my book. read more

I took my wife car here because she was having an issue with the car starting at times. They did a test and could not find the issue at the time. they only charged me $37...Wow, They did not rip me off! It is so welcoming to find a repair shop that is not out to get you. I will always bring my vehicles here for any service without concern. Thanks guys Tyler C read more

These guys are great. Very straight forward and up front, such a relief in the auto-mechanic world. I would highly recommend them to everyone. read more

If you have money to waste, Snellville Auto Center is the place (located on Hwy 78 East). After being a customer for several years, in trusting Snellville Auto Center with my car and knowing that they will be honest with me about my being a customer for years, well that was not the case. I took my car to Snellville Auto Center because my A/C was blowing hot air. The head mechanic advise me that the A/C fues was bad and it will cost me $353 to get it fix (95 Honda civic). Anyone knows, summer time heat in Atlanta is not easy and being unemployed and going on several interviews, I had no choice but to fix the A/C even being unemployed. One day after leaving Snellville Auto Center, my A/C continuing doing the same thing blowing cold air for 10mins then hot air. The next day I took the car back in advise them that A/C was blowing hot/cold air. They looked at it and didn't see an issue with it because it wasn't blowing hot air. Two days later I brought it back in with the same complaint, which they got to see because the A/C was blowing hot air. After keeping me at the shop for 4 hours, the head mechanic told me that the A/C computer system was going and it would cost me and additional $500 on top of my $353 to fix it (keep in mind this is a 95 honda civic). Why should I have to pay an additional $500 when your uneducated A/C tech fix the wrong thing. Well, being unemployed I just could afford to pay that. So I waited a year to save up for the summer time to fix it (still being unemployed). So I decided I would take the car to a Honda dealership. I showed the Honda dealer the paper work from Snellville Auto Center, with the work they did and what was recommended to fix the problem. Well the Honda dealer check out their recommendation (computer issue per Snellville Auto) The Honda A/C Tech did not find that to be the issue. The issue was very appearance which was a bust hose and fan that cools down the compressor. Which now I will have to end up pay $400 to get it fix. I can't believe it cost $800 to fix a 95 Honda Civic A/C. The what would it cost to fix a Lexus A/C Well, I've learned my lesson. Trying to go cheaper only ends up in more expenses. So if you want your A/C fix, DO NOT go to Snellville Auto Center on Hwy 78. But the worse part, after being a long time customer of Snellville Auto Center I was hurt in the way I was treated. And only because I have to give them a rating in order to submit this review. But I wouldn't rate them at all. read more

Been going to Snellville Auto for years. This place has helped maintain every vehicle I have ever owned (I went from a 2003 Dodge Stratus, to a 2003 Jaguar S-Type, to a 2007 Infiniti G35 Coupe). The only small slight that I have is that sometimes they can get a little pricey. SOMETIMES. But before the Inifiniti, I only owned problem cars from bs manufacturers, so I guess the expense of maintainence came with the vehicle. In addition, I dont mind paying the extra because they do high quality work to me. I once moved to Chattanooga for about 5 months and had proudly said that if my Jag (at the time) breaks down I am getting it towed from Chattanooga, TN to Snellville to get fixed! That's how loyal and satisfied I am with their service and work. read more

These guys are great! I have used them for 20+ years. Always honest, forthright, and repairs are guaranteed!

I live out of state and the mechanic we used growing up happened to be closed this week. I wasn't sure where to go but after looking at Yelp/repairpal reviews and getting a recommendation from AAA, I picked SAC. Everyone was super friendly, explained the problems/solutions well, and the store is clean and well maintained. My only complaint is that when I called to ask about bringing in, they didn't mention how busy they were that day. I think it was an oversight and if that's my biggest complaint that should say something. Now I don't know enough about cars to say whether they are priced low or high, but I felt it was fair. I had diagnostics run, my spark plugs replaced, an oil change, and an induction cleaning. They also forgot to check my tail lights as I had mentioned one was put. When I asked about it, they immediately apologized, checked it, replaced it, and didn't even charge me. I would definitely trust them with my car again. read more

I took my 1981 GMC Caballero in because it would not start all the ti/me and needed to be jump started. After checking out the truck they called tom advise what they found to be not working correctly and what repairs needed to be done. They gave me an estimate for repairs and I approved and asked them to proceed. When they were done with repairs they called to let me know it was ready and to let me know what other repairs where needed to so the engine would idle properly. When I went to pick up the truck they reviewed the work that had been done and went over what they found when making the repairs. They advised me to drive the truck before deciding if further repairs where needed. They were correct in telling me it needed more repairs. The folks at this shop are "AWESOME" you will not find more honest, polite, friendly people than these folks and I highly recommend that when you need work done on your vehicle that you give them a try. They have a life time customer and I could not be any happier that I found a auto center that I can trust. Thank you for being honest and for a job well done. Roger read more

My father and stepmother and I used to use only Snellville Auto. They replaced my catalytic converter last year. They did VERY poor welds on my catalytic converter which led to obnoxious exhaust fumes draining into my car (I was pregnant) and a nasty rattling sound. I noticed this as soon as I got into my car, but when I asked about it they said it would go away. Next day no improvement and now I'm afraid to drive in my car. I called, and apparently they didn't believe me and didn't want to fix it, because they said I would have to wait a few days before getting it looked at (meanwhile the fumes were dangerously strong and the check engine light was already back on). The (very nice) receptionist repeatedly failed to take me seriously on the phone, and I assume she kept forgetting to speak with the manager. No one saw this as important. The welds were so messy, ANYONE could see it was butchered. After poor mechanical service and poor customer service, I finally came in and demanded that the manager look at it, and it was fixed on the spot. However, I, nor my family members will be using Snellville Auto again after that expensive ordeal. read more

i came in with a clutch pedal and brand new return spring and bushings i paid $48.65 them brand new from frssport.com i asked them if they can help me put the spring in it needs to be compressed in. they hooked me up i was very grateful for that i showed them how it goes in and they took it back took them about a hr to get it in he came out and said it was tough but we got it i said thank you and observed it i noticed he put it on upside down and chewed up my new bushings and not only that he twisted my return spring it dose not sit properly sit in the pedal one side of the spring was pushed way in the pedal and other about to bust out of the assembly i showed him a picture on my phone of how it should look he rolls his eyes and just takes my phone and pedal to the back who just takes someones phone like that wtf... comes back 5 min later and gives it to me saying good luck getting this back in the car and laughs i look at everything its bent the bracket that the spring sits in between is literally rubbing against the spring and i can tell its fucked i get home and install the clutch in my car i go to test it out it constantly rubs the bracket when i engage the clutch i literally have to bring it back up with my foot i'am not happy cause not only do i have to re buy everything i have to buy a whole new assembly cause the idiot bent my bracket to hell i was going to go back on Friday like i told the guy and pay him for his time when i got paid but i can def say that since he messed up and destroyed my parts he can go fuck himself i'am so mad right now he said for me to bring it back in he can try to fix it but i refuse cause i might get it back in much worse condition probably with a rope attached to it so i can pull it up with my hands then he also denies that when i called him up he didn't put it in upside down or he didn't bend or twist my stuff he said i did exactly what was pictured now i know why it took you about an hr to put together cause you fucking put it in the wrong way pretty funny that i told you the second time how it goes you come out in 5 min the second time.... fuck this place read more