Service 5/5 Election 5/5…read moreValue 5/5! Ok so you walk in, and get greeted! By Richard himself, or his assistance, and selection is just awesome and prices are good! From baits to reels to rods to life baits and fish attractants, it's all here. Plus service is top notch, what else could you ask for? Geez! Thank you for such a complete all in one store! Items are all well stocked and organized as well. Easy to browse for things, or just ask and the staff members are all helpful! Must come here for supplies!

It's been awhile since I left a review. For anyone that wants to get into fishing, this is the…read moreplace to go. Richard the owner is amazing person he also fishes. Any question about fishing he will answer all. Support your local shops!

This review solely goes out to their manager Christian from the firearms counter. I came in a…read morecouple days ago to pick up what I purchased after a 10 day waiting period. Christian was the gentleman that helped me out along side a trainee. I understand when training someone, things may take a while. And it did. Buuuuut, even though he was training someone while helping me out. It was still one of the fastest transactions I've experienced compared to other locations. Very knowledgeable in his line of work which is greatly needed especially dealing with legal transactions as these. Answered all my questions with understandable explanation with no hesitation. What I was most impressed about is how he was guiding his trainee. Never once belittled them when they would make a mistake or didn't understand a certain line on the paperwork. Instead would guide them on how to fix or correct it in a friendly and professional manner. Because I've seen managers do that before and it gets so awkward. So kudos to Christian for not letting any sort of Ego get in his way. Bottom line. I'm happy with my purchase, and the customer service I received upon arrival!

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

Shoutout to Jairo at Gun Effects. I'm still pretty new to firearms and spent a lot of time asking…read morequestions about optics, AR-15s, and different setups. He was extremely patient, knowledgeable, and took the time to explain the pros and cons of different options without ever making me feel rushed. Also Don, who helped me with a purchase. Instead of rushing me into a sale, she encouraged me to look at other options first and helped me make a more informed decision. Great customer service, and competitive prices. You can be confident shopping here.

Two stars for customer service alone, I walked in and I was greeted with attitude. They don't have…read morename tags, but it's the female Asian. I asked for a product and before I can even finish my sentence she said you'll find it on that isle, I tried to finish my sentence but again I was told to go look in that isle. Guess what? The item I was looking for was not on that isle she insisted I go look at. This experience made me not ask anymore questions from the staff. Other places would gladly walk you right to the part you need or even ask about the project and see if they can further help. I mean there was 4 of them shooting the breeze, I'm sure she or any one of them could have broken off to help. If you are the owner or the "social media" person in charge don't reach out. I Meade up my mind and will shop elsewhere.

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

Came here for some items to fish at the pier. They have some items that were a lot cheaper than big…read morechain stores, which was great; they were name brand too. The store is not that big, but they packed in a good amount of stuff in there. The worker was nice. She spoke limited English though. Parking was plentiful.

I never knew the store existed until a quick google. I needed a new jigging rod no one had in…read morestock but this little gem had what I was looking for. The store is small but pack full of gear! Glad I found them!

Got my first firearm with Oscar E. He answered all my questions since I'm a first time owner. He…read morewas informative and patient. They have a good variety and great pricing.

After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's…read morein Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1

* 3 stars for the store * 5 stars for the employee that…read morehelped us with glove steaming! I wish I got the young gentleman's name because it seemed like he was one of the only ones in the store who 1) knew where things were 2) could perform an assigned task 3) actually help us out. The reason I am saying this is because we went to the cash register upstairs and the cashier was uncertain that the service was downstairs. Not a big deal, she radioed them and confirmed where we could go. Easy. We go downstairs and show that cashier the glove (brand new, just bought for christmas) and that guy did not know how to do the steaming services, which was also fine because he asked another staff member who helped us, HOWEVER, the first guy told us the cost of it (which there is no cost because after a certain price glove it is a free service). The second guy (bless him) corrected him and stated the price of the glove and why it's free. As the worker was breaking in the glove the other guy cashier asked him multiple questions about where things were, if they did certain services, if he could help this other guest. Honestly that cashier guy was doing NOTHING. This is all in the midst of our guy fitting the glove which consists of steaming and banging it with a mallet which could be dangerous! Just seemed like an unprofessional thing to do. Now maybe this guy was new so I'll give him the benefit of the doubt but seriously it seemed like he didn't even bother trying to figure it out on his own before turning the the gentleman helping us. All in all the service was great, he was knowledgeable and answered the questions we had! It seemed like there was a large selection of inventory and some decent sales. I would go back if I needed something from dick's specifically

I just bought a glove from there and KEVIN helped us out! He was amazing! And knew so much and…read morewhere everything was. So friendly as well. Next time we go, we'll ask for Kevin's help!!! Awesome accent by the way!

Service is 5/5! Multiple staff was very helpful and offered…read morerecommendations when I asked! Selection is 5/5! Wow there is so much to see and buy, all kinds of stuff here. Geez! Value I didn't spend a lot today but just grabbed what I needed but prices seemed very competitive! On my way home type of place and will def come back! Plenty of baits to choose from as well, can't go wrong coming here!!

Diego was very knowledgeable, kind and friendly. He was easy to talk to and patiently explained…read morethings to my son who just started in his fishing journey. Store was well equipped with bunch of fishing equipments, necessities, accessories with clear brands and prices listed. Very organized and clean store. Live baits on the back of store. Gears were attractive with priced clearly labeled. The store had numerous selection of rods, more than Turners.