After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's in Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1 read more

Turner's Outdoorsman - My New Smiths & Wesson "X" 9 mm. - Guns & Ammo Near Me - Norwalk, California

Got my first firearm with Oscar E. He answered all my questions since I'm a first time owner. He was informative and patient. They have a good variety and great pricing. read more

Poor customer service! I will never shop here again. There are a lot more shop are the area with great customers service. This location love to do the bait & switch with their ad sales. Don't fall for it! read more

Joseph G was amazing. He had the best customer service. He was super knowledgeable about his products and friendly.

Turner's Gun Store provided excellent service. Bo was incredibly helpful in walking me through the gun transfer process, making sure I understood every step clearly. I will definitely be returning as a customer. read more

I've been to Turner's Outdoorsman in Norwalk many times and usually have a great experience. Unfortunately, my recent visit with an employee named Abraham (badge says "the boss") was disappointing. His customer service came across as uninterested and unhelpful -- when another customer asked about a gun, his entire response was simply, "It's over a 1000." That's not the kind of service I've come to expect here. read more

Have to say the customer service has gone down. The staff at the front counter are always nice. Some of the firearms attendants need to work on the customer service. Came in to put a deposit on a new sig pistol and was given the runaround plus the attendant did not know what I was talking about. Instead I drove to bass pro in Irvine. It's hit or miss at this turners. Hope they change it around if not they will lose cutstomers. read more

I bought a few guns here. Great customer service guys are super friendly and funny. ... You do have to get here early or come here during the week because they do get packed. You just have to have patience coming here on the weekends because you will wait.. They have great prices. I don't think anyone beats them. They have great quality of guns ... thank you Turner. See you soon. read more

Turner's Outdoorsman - Guns & Ammo Near Me - Norwalk, California

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Abraham and the new manager Joseph were such a great help. They helped me with all my lower needs. Great group of guys. Awesome shop read more

Turner's Outdoorsman - My lower - Guns & Ammo Near Me - Norwalk, California

Horrible location there are like sloths walking around have people in line for hours while it's not even that many people in there just talking to much read more

Great service and sales! Thanks for the education and help with selection. Answered all my questions and helped me with all my needs

Sadly I must put honest review(Laura .V ) a worker here made me empty my bags and claimed she does it to everyone in store on top of that refused service twice just for asking simple question. I honestly think they are few good workers here like (Alejandro p ) (Kevin) & (Josephina) these workers gladly helped me and didn't not disappoint it's sad the cashier made me write this review due to her poor communication skills and the fact that we all should be treated as good sane moral people but for this person she must hate her job .!! read more

I've purchased 2 firearms since 2020 from this Turners Norwalk, ca location and must say 90% of the staff here lacks friendliness, This 100% is the result of executive management Not doing random customer service audits, I'm going to take my business to another location as Turner's has great selection and prices, it's unfortunate that their customer service at this particular location is weak read more

The service is phenomenal. Each time I've visited the store, I was greeted, the management is exceptional, and the staff is always knowledgeable and helpful. The value and selection is great, and I've returned because of the quality service. read more

I want to give a big thank you to Laura, the cashier at Turner's in Norwalk, for being so helpful with all my questions and making sure I had everything I needed. She went above and beyond! I also want to thank all the managers on duty at the time for their great service and support. Everyone was professional, friendly, and made my experience a great one. Really appreciate the whole team! read more

The guys working here were completely rude. I found some fishing lures that I want, but I originally came here to buy a gun. The pricing here is reasonable, but it was just a complete mess. Normally I would buy from Turners, but now I'm considering not coming back. read more

Absolutely not. Frequently delayed and they don't release on undetermined. Customer service is horrible. Expect to be left on hold. Why bother coming to this establishment when there are much better options? Sad. read more

Randy r needs training at the register. At closing you can't have a brand new staff working it that doesn't know what to do. Waiting 20 minutes to buy a couple lures doesn't make me want to come back. read more

The staff here lack any friendliness or customer service. These are not the kind of words I actually want to use to describe the staff, but I will keep it cordial here. Anyway, I will take my business elsewhere. I'm glad I didn't spend a penny here. read more

I've been to this location and other Turner locations. I purchased my first gun from this place (Hellcat Pro). I just wish this place was more organized. They should designate five or more people for pickup, one person for ammo, and two to three people for window shoppers who aren't purchasing anything but have a million questions. The workers are pretty knowledgeable about the products, but at the same time, I'm not a professional regarding all the guns and accessories for them. With a few modifications, this place would be pretty cool, and it would decrease people's wait time. read more

I want to give a special thank you to "MIT" Joseph and "THE BOSS" Abraham. They were both extremely friendly and we had a good chat, and cracked many jokes. They are both extremely knowledgeable and helpful. They made the experience fun and I will make sure that I come back to Turners because I want them to be the ones to help me. Big shoutout to Joseph. read more

My first time at turners and I have nothing bad to say at all. Took my FSC and purchased my first firearm here. Marco helped me with process and he was the best. Very friendly, helpful, and knowledgeable. I really do recommend this place. Marco made it super easy for me to purchase the firearm I wanted and he did it with a smile. Don't be fooled by the negative reviews. Just be patient and kind to the staff and they will do the same. Purchasing a firearm is a process so don't think you'll be in and out. read more

Awful customer service. Bought a slide recommended by their staff for an optic. Didn't fit any optic whatsoever. Tried to return it and they refused to take it. Stated they don't take returns for slides as it is a "legal" issue. I'm out $340, but they have lost my business. read more

I believe this was a disappointing ting experience. Although turners does attend customers at the front counter a lot quicker than maybe Bass Pro they amount of help they offered was disappointing. I had previously called about finding a railing for a gun I have and then they said they need the serial number to help me. Today I come by and Jesse department manager says he can't help. Just look it up online and that's it. So I feel bad now for my lack of knowledge. Also you can't restore your firearm card here even if you previously got it at another turners. Just retake the test. All I was able to do was buy ammo which even seemed like an inconvenience here. Store is bigger than Pasadena with plenty of room for parking. Just not the most helpful inside. read more

Turner's Outdoorsman - Inside - Guns & Ammo Near Me - Norwalk, California

Always has a great selection of firearms and fishing gear. The staff is knowledgeable and helpful as well. Look for deals when they come as there are some good ones! read more

Abraham was such a big help. Always helps with my all my needs . Great guy overall. Very knowledgeable about guns and practices

Pew Pew Pew... Noce to have professional help when securing a firearm. Nothing but class and friendly staff, from front to back of the entire process. One stop Shopping and a pretty nice arsenal to glare over. The only thing that would have made it better is if they would have gave it to me for free. read more

Don't come here for a FSC ( firearm safety certificate) unless you are planning on purchasing a weapon too. They will turn you away. I was told at the entrance by an employee today (AUG 24, 2020) that I was not welcomed nor allowed to take the test for FSC unless a had a specific model that I wanted to buy today. I was also told they didn't have any models available to show me because the "shelves where empty". I don't see why gun stores get to discriminate in this fashion. If they want new customers to buy from them; well how about you welcome us when we want to take the FSC test. Absolutely unacceptable behavior that is unconstitutional in nature denying me access to my 2nd amendment right to bear arms. I won't return to this store. Additionally there wasn't any people in the store at the time I arrived. It was only me. They simply did not want to allow me access to the exam because I was not purchasing at the moment. I don't see how this practice is allowed. read more

Turner's Outdoorsman - Guns & Ammo Near Me - Norwalk, California

very poor customer service. no one really helps you. lots of standing waiting, even when nit busy. poor attitude on employees read more

Very knowledgeable group behind the counter. They make the buying experience great, because they aren't oozing with ego like at other gun shops. The prices are fair and they always have a solid selection in inventory. read more

If u want to spend hours of your day waiting in line go to turners outdoorsman they don't have different lines for ammo and firearms so if your lucky enough to get what you need you lucked out.... If they are the only store closes to you some pointers call ahead and ask if they have the ammo in stock (ONLINE WEBSITE STATING THEY HAVE IT INSTOCK IS WRONG) or purchase your ammunition online so you can just do a background check in store when you pick up or lastly one trick you can do when you purchase something over the counter play stupid and let them know you need ammo, 9/10 times they let you cut the line. Fyi all over the counter products like ear pro cleaning products, attachments and skeet shooting accessories have a 80% markup and you can find them cheaper in Amazon. Just a FYI to save more money so your can purchase more ammo and training. read more

On Friday 12-31-21 I called this Turners and asked about doing a private party transfer on Sunday 1-2-22. I was informed that they are doing transfers and to get there at 10am when the store opens so it's not a long wait. Cool! On Sunday 1-2-22 the seller and I get to the Turners at 9:50am and waited in line. Then the "manager" says oh we're not doing ANY transfers today. Wait really?? So I informed the manager that I called on Friday and was told that they were doing transfers. His response: well that's not my issue, I'm telling you we're not doing transfers because I would have to do it and I'm not doing anything extra. Wow really.... So basically you don't want to do your job that you're getting paid to do. Turners customer service has obviously gone down the toilet. I called two other Turners locations and they informed me that they do transfers EVERYDAY and stop about two hours before they close. The seller didn't have much time to travel to another Turners and wait in line unfortunately for me. I HIGHLY recommend you go somewhere else for your firearms needs. Turners is not the place. read more

Turner's Outdoorsman - The "manager" that lacks customer service. - Guns & Ammo Near Me - Norwalk, California

Place needs to be closed down ASAP All firearms are literally destroyed, make sure everyone to check the inside of chambers, paint, material etc already warn off!! Randy & Brittney so called managers need to retire or fine another job that interests them there the laziest people on earth which is destroying the rest, nothing on stock and small options of firearms just pass all there fishing ammo literally have nothing there on there way out read more

Came here a while back to do a PPT, I was the buyer. It was my first and last time there because the seller wanted to go somewhere closer to them. I was rejected because my middle name wasn't on my FSC card which is ridiculous because in the 4 years that I had my FSC this had NEVER been an issues. They just made that shit up in the spot to reject me. Couldn't even apply for another because my current wasn't expired yet. What's crazy is that I went to a different gun store and they accepted my FSC just fine. I don't know what was up with the store clerk at the time but that is complete bullshit and a waste of my time. Lost out on a good deal so screw this location. read more

Turners overall is trash. Every time I go to a turners there's always some issue. This one literally told me it takes 2 hours to do a PPT and refused to do it because it takes too long. Support the smaller mom and pop shops that actually value their customers. read more

Turners is a big store full of fishing and firearms supplies. "Sporting goods" they have a lot of info Regarding both sports. Although the pandemic and 11 million new gun owners throughout the US is very telling of Sometimes empty shelves, it seems their supplies are back up to par. Ammo is still a challenge to find and at a decent price. So are they only ones on the block? No. But they do a vast network of stores. And this particular store has amazing people in fishing dept. as I was buying fishing poles read more

This place has a negative environment behind the gun counter. Placed a deposit on a rifle that was sitting on the shelf , paid for a background check. Pickup date comes and I show up and they try sneaking me a different rifle not the one I had ordered. On top of all the mistakes they made on my other waited time and effort and and Watch Out Seams Like They Are The One In Need Of Special Treatment, Explains Why The Front Door Glass Is Broken and Boarded Up . read more

Turner's Outdoorsman - Guns & Ammo Near Me - Norwalk, California

Corey is a solid dude. He helped me purchase my first shotgun. Answered all my questions and didn't make me feel dumb. He helped my wife purchase her first handgun as well. Cool guy I like doing business with him. I demand he gets a $5 raise!! read more

Turner's can get a bad rep sometimes deservedly and I haven't given them that much business recently. In the old days I did buy quite a bit from them though. It's a bit too corporate with too much added extra paperwork but I can understand to a point why. However I did get a very fair deal yesterday and overall the service was good and no attitude. Special thanks to the cashier she did not complain and was efficient and friendly even though I asked her to process 4 separate gift cards in payment plus a final credit card payment. I'm fairly local so I may give more attention to coming here more often. I'm generally only interested in used guns and their used gun pricing can be very high but the occasional deal or special gun does come through. They for instance had new Colt Singe Action Army's in stock at this store like a year ago or so for $1800 that is almost unheard of. Very few are released by Colt for sale like that you generally have to make an order and wait though their custom shop for one. I've actually been coming to Turner's for about 35+ years. They must be doing something right as they keep expanding adding new locations. read more

This place is always sooo busy!! This is my Second time here, and MICHEAL helped us. I felt very comfortable working with him, he is Nice, friendly, and knowledgeable. read more