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    So Cal Auto Dismantling

    4.4 (7 reviews)

    Services - So Cal Auto Dismantling

    Vehicle battery testing

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    Galpin Honda

    Galpin Honda

    (2.5k reviews)

    Pacoima

    Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

    Here I am at a Honda Dealership 12 miles away...a loyal Honda customer who can't even use his…read moreneighboring Honda Dealership because of the way they discriminate against me and treated me less than. Telling me to my face that I did t care about my car because I did t want to spent 3,000 dollars on replacement hoses that were recommended on my 2016 Honda Accord. A year after this horrific experience... I sit here still pondering why this place continues to be like this.... Again let me echo my experience for everyone!!!! My experience at Honda Galpin in Mission Hills was beyond frustrating and one of the worst dealership experiences I've ever had. After dealing with repeated disappointments, poor customer service, and an overall miserable experience, I decided I would rather drive 12 1-3 miles to another Honda dealership just for a simple oil change than ever return.... How Terrible is that!!! It's disappointing that a dealership representing Honda can provide such an unpleasant experience that customers are willing to go out of their way to avoid it. I expected professionalism, respect, and quality service, but instead I was left feeling frustrated and undervalued. Customer service should make people want to come back, feel welcomed......not make them drive farther just to avoid another visit. Unfortunately, that's exactly what happened in my case. I cannot recommend Honda Galpin in Mission Hills based on my experience, and I hope management takes customer feedback seriously and makes meaningful improvements. If you'd like to contact me ... I have all the names of people who have been unfortunately unprofessional Sorry Galpin Honda NEVER AGAIN!!!!!!

    So Cal Auto Dismantling - car_dealers - Updated July 2026

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