The location manager responded to my review saying there was not an "online store". I found this…read morelocation online, and when I called I was required to prepay the appointment in order to secure a facial. I purchased a package, however as mentioned in my review the "facial" was simply a slathering of cream over and over and it felt terrible. It was an expensive and disappointing experience. On top of that I had to listen to the sales pitch on their product line which was not a suitable product. Their products are greasy.

I heavily rely on reviews before trying new places and therefore needed to give my feedback to…read moresomeone else who may do the same. I really enjoyed my hydrofacial given by Kendra! She was so so knowledgeable about products, gave me step by step instructions on what she was doing throughout the facial, and offered a very inviting, calm, enjoyable space to receive the service! My skin looked like a glazed donut by the time she was done and I haven't had any breakouts or reactions to the products they used. (Which sometimes will occur.) I feel it's worth the money and when I'm back in town intend on booking another facial there! They have a plethora of services offered as well so it could be your one stop shop for all things self care related. They do sell products but they're not pushing them down your throat like some salons can do. I'd recommend to friends and family looking for a high quality spa.

Brittany truly cares and is well prepared and an expert in her field. My services were provided by…read moreBritany, the Owner, who was truly patient as i had to plug in my payment information into the parkmobile app. I had called ahead for a last minute appt; gave me excellent directions, explained the Sugaring process and had a room ready when i arrived. Shop could not be any cuter and professionally appropriate. I would recommend 10 out of 10! Caring, Professional, Respectful, Kind, Knowledgeable, Patient, Genuine along with a great price point! Go see Brittany at Sugar Coated across from the Emporium on Gay Street near the bridge and you will not be disappointed.

EDITED: removed two stars. When I got into my swimming suit on my first day of vacation (48 hours…read moreafter the sugaring) I realized there were TONS of spots of hair on my upper legs. If I was not on a cruise ship where it was hard to get shave gel and razors I would have probably just shaved. I don't know if it is because they are more fine hairs on my upper legs, but there were giant patches of hair missed. I have never had this happen in my standard waxing experiences. I was shocked how much hair was left on my upper legs (baby fine hair) and over both knees. If this is a difference in sugaring versus waxing I will definitely have to stick with waxing as it looked like I had no hair removal done at all in big patches. Sooo bummed. ---- Original review: Overall a good experience. They were friendly and helpful making my appointments and the facility is clean. They're also easy to find. I had a number of services head to toe so they split my time between two estheticians. The first one was good but I felt like she talked almost too much. It felt forced and I am sure she was just trying to distract me but I just kinda wish I'd have been able to lay there quietly. I had asked to leave a strip of hair and she did but it was lop-sided and looked funny. I didn't realize it until I got home and ended up having to just shave the small area. The second girl was very friendly but was better and reading me and didn't push conversations. When it slowed down she let me sit quietly. She did a very good job and was even willing to clean up a few missed hairs by the first woman. I'm not sure I think sugaring is less painful than watching (which is what I'd heard and was why I tried it) but overall it was a good experience. If I went back I'd ask for the 2nd girl to do my whole service. Her name was Megan but she joked that they should call her "Emily" because there's 3 Megans that work there.

I have been going here for a few months now and I really recommend! I have had 1 pedicure and they…read moreset a timer so you know you're getting the full amount of time every time. I have had my nails done by multiple people and every time they've been amazing. They always ask if I like them once they paint one nail and ask if the length is where I want it. They also do a little hand massage at the end with a warm towel and i've never had anyone do that, it's such a nice touch and actually makes it a manicure! I love this place! They also make sure to offer you drinks as well.

I went here 2 weeks ago for a manicure and pedicure and LOVED IT. When I went in today I was super…read moredisappointed. I just get gel on my fingers, I am on a tight budget, so this is supposed to be a treat for myself. The nail tech wanted me to get dip and I said no thank you, she seemed a little upset/annoyed, My nails are all super crooked, the water she stuck my hands in were ice cold, the gel is bubbly, there is gel on my skin, and she cut off so much of my skin my fingers are sore to the touch. I'm new to the area and thought I finally found a nail place, but I guess I will be on the hunt for a new one.

Lox is great for the guys too! If you want to have your beard look the best go to Lox! Brynn is…read moreawesome, I get my beard trimmed by her every two weeks. The atmosphere is very chill and you get to see art from local artists with a different artist featured each month. Thanks for the great service. :)

What a terrific experience I had at Lox Salon. I am new to the Knoxville area. My husband saw…read moreother positive Lox reviews and while it was along way to drive from Loudon, TN. I never know what to tell a stylist I want. Brynn was so patient and kind as well as knowledgeable about what she believed could be done with my hair. I will plan to make the trip again, not only a cut again but also for highlights as well. Thanks Brynn!

The hair stylist (Teresa) clearly doesn't know how to follow clear directions on what a customer…read moreasks for when it comes to a hairstyle. I clearly stated that I only wants a trim and long layers throughout the back. But instead, I left there with 3+" cut off the length and a choppy looking hair cut with the layers not even blending in with the rest of my hair! When I requested my $24 back, she got rude and told me that "it's again company policy to give refunds." Seriously? Whenever a hair dresser hacks up your hair then it's only good business practice to give the customer a full refund. Especially when they have a notice posted at the register stating...' HAIRCUT AND CHEMICAL SERVICE GUARANTEE 3 DAYS WITH THE SAME STYLIST"!!!!!!!! I wouldn't suggest anyone waste your hard earned money at this place! Do yourself a favor and just go to a more professional and reputable salon!

I normally don't write reviews but I had to review this place. I hate seeing John W's review every…read moretime I look up their phone number because this is no longer an accurate reflection of this salon. They have a new manager since his review and she has really turned this place around. Lynn is an EXCELLENT manager as well as stylist. I'm a bit of a hair snob so I don't say things like that lightly. Brandy is also an excellent stylist and when Lynn isn't available i will use her, and i always like what she does. I can't remember the other stylists name, but she is good as well. I think if you give them a try you will like them. I can definitely recommend this salon.

I requested service around 4pm. They are there until 6pm and they did not call or text me back…read more Unless you have time to go in to their salon, I wouldn't trust waiting on them to call back.

Requested an appointment, called and sent emails. No one ever called me back. When I did finally…read moretalk to someone, I was told to send pictures, which I did and still never heard back. Can't believe how bad the service was. Wasn't worth the effort, but worked out because I found a great salon in Farragut!

Susuan is simply amazing, one of the most honest, trustworthy people I have ever met, I have known…read moreher for 19 years now, as a person and a stylist. She is real, not fake like most people in salons these days & genuine, she actually really cares about you and your hair. She will not try to force a product on you to make a sale, she owns her shop, loves her job and takes pride in everything she does. You get MORE than what you are paying for, she goes above & beyond to make sure you are happy. But you do need to be prepared for honesty. She will not sugar coat anything, if you ask her something about a style or color you are wanting, she will give you her honest opinion, no holds barred. She explains her reasoning to you, factors in your face shape, skin tone, hair type and color (natural or dyed, healthy or damaged) if you want to go blonde but have black hair, she will straight up tell you NO, if your blonde and want to go red, again, she will tell you NO. She isn't rude about it, just honest and I truly love that about her. She makes you feel like you are part of the family, not just a number or a name on a waiting list. Amber Shelton, oh the sweetest person in the world, just as amazing, with the sweetest personality, but just as honest as Susuan. She is actually the stylist I use and have used since 2008. I actually moved over an hour away in 2011, but I won't let anyone else touch my hair. I make that drive to Susuan's shop, just to have my hair done by Amber, she is that good. I recently convinced my husband to let me take my 17 year old (step) daughter to Amber, to get her hair done by a real stylist, mit the butchers around here to get highlights for the 1st time. She is a natural red head, who had never done anything to her hair chemically, other than a trim or complete butcher job that had her in tears for weeks. Amber rocked it, my daughter's hair turned out amazing, and now she refuses to go anywhere else. Give Susuan or Amber a try, I promise you will not regret it.