Our experience at Wilderness at the Smokies was unfortunately disappointing due to ongoing room…read moreissues. The water park facilities themselves were great, we got a Cabana for the day , the service was great the food was average but consistently served hot and reasonably priced 5/5 stars. Had it not been for the room problems, this easily would have been a 5-star visit. The rooms, however, were lackluster at best. The beds were comfy, pillows were thin and horrible, but I bring my own pillows for a reason We were initially placed in a room with a leaking refrigerator that gave off a strong sour milk odor. Staff was called and came up with the bright idea of applying disinfectant and assured us the room "should be good," but the smell now became" lavender flavored sour milk" and never improved. After nearly 20 hours we were finally moved to the room across the hall. While the second room was somewhat better, we were still greeted by that same sour mold smell every time we stepped into the hallway. Eventually, day 3 we requested yet another room. Three rooms in three days is simply too much moving for anyone trying to enjoy a vacation. They should have never put anyone in the initial room to begin with. Because of this and the repeated room issues and the disruption to my vacation they caused, I have to give this stay 0 stars for accommodations, despite the otherwise enjoyable facilities and dining experience. Overall 3 star visit.

I'm extremely disappointed, we arrived at 12 noon, I wanted to pay extra to have an early check in…read morebut the receptionist said not able too but they will text me if the room is ready early, fine my family and I went out for lunch and then to the water park waiting till 4pm When the clock hit 4pm I was checking in We are celebrating our son's birthday so when I booked online I paid for the birthday banner at the door, first they gave us room 23000, we are the kids to stayed at the lobby cause it was a surprise for our son We got to the room and no banner to be found and smelled so bad, the entire room smell of cigarette My husband and I went to the lobby and spoke to Dorothy Bentley the supervisor and told her about the smell and no birthday banner yes she gave us another room but no banner at the door, she put it herself few minutes after we were in already We went to the indoor water park and the arcade, around 7:30pm came back to take a shower and to go out to dinner, let's mention I still haven't inspect the room and I when I first did inspect the beds cause I do spray Lysol and clean the bathroom with Clorox, my husband and I found hair all over inside the sheets, outside and pillows then we lifted all the sheets and found more disgusting hair and body fluids I immediately called but I felt they didn't care so I took a video and won't post here cause I course out or maybe I will, excuse my language but I was furious, I went downstairs to talk to the manager and Dorothy was the only one there, she is the supervisor, told her what I found, told her is not acceptable but she rushed to se I'm sending housekeeping without an I'm sorry, I apologize for the inconvenience, so look at my pics and video and try to understand I'm a mother of three and my family's health is my priority and yes I will contact management, corporate oh whoever I need to speak too to get this rectified. I hate doing this but thanks to their dirty workers and lazy inspectors they are getting this review

The ONLY reason for not 5 stars is the ridiculous price it costs to get in. People say the most…read morevalue is getting a season pass even if you'll never go again because perks include a free pass and discounted passes. I paid about $365 for 4 people. They do senior pricing and kids but its only $10 less and they tackle 12% tax which is insane. The great part about this place is you can bring food and drinks in. We brought a back pack with bottled water and lots of snacks. They have an entire area (country fair) for kids ride. It literally looks like a fair. For us, this was a one time thing (we are 6 hours away). But it was definitely a site to see.

Splash Country and Dollywood lack adequate handicap accessible parking. Instead of creating more…read morehandicap accessible parking, they blocked all the surrounding spots off and marked them as $55 "preferred parking". Or $45 if you are a diamond pass holder. Once you're inside it is so overcrowded you will not have time to do much unless you pay $55-$70 for a fast pass. Some lines had a 70 minute wait. Then the bathrooms were horrible, I bet Dolly wouldn't use them!! I was only here because I have a 2 park season pass but these kids will not get me back to this water park. Yall can have it. I'll stick to the theme park.

This was the perfect spot for a weekend getaway for our young kids…read more The first day was super packed, so I'm going to guess this place does get pretty busy, but most of the time it was pretty dead. Note there are no in room coffee makers or microwaves. We brought our own coffee maker, but the microwave was all the way down the hallway which was inconvenient. Overall, you get what you pay for, and this place is definitely worth the money!

Perfect place to stay with children. They have activities all day for them as well as…read moreindoor/outdoor water slides and pools.

Great rides, pizza was good and live music maybe lower the price on the fast pass thoread more

Very fun amusment park! Lighting Rod is a great rope drop but pretty intense. Wild Eagle is…read moreincredibl!!!! Definitely a MUST RIDE and the line never gets to be too long. DO NOT ride Mystery Mine with a little kid or someone who doesn't love coasters. From the outside it looks like a fun family ride but little do you know there is two 90degree lifts that are suspenseful and one of them goes straight into a 90 DEGREE DROP. You cannot see either of those lifts or drops and the part you can see is very misleadin. Overall an amazing park and I definitely enjoyed my day.

I LOVE MY FAMILY!!!…read more As the Patriarch of the family, it's easy to beat yourself up and live rewinding and replaying all your past mistakes. I've certainly gotten it wrong enough times to be humbled, but also lucky enough to have gotten a few things right. So it was truly a joy to visit Sevierville with almost my entire tribe in tow: from my 36-year-old first born to my ready to take his first step youngest grandchild. My joy came from watching them all interact with great love for one another. My first three children, which I call THE ORIGINALS, were from a different marriage to my high school sweetheart. The next set of children I like to affectionately call THE SEQUELS. There is a 9 year difference between the youngest of "the originals" and the oldest of "the sequels". There is also an 18 year difference between the oldest original and youngest sequel. Between the two sets of natural born children is my daughter-in-love that I met when she was only 18 months old. We bonded so deeply that she became as natural a part of our family as if I had given birth to her myself. In this medley, there could easily be discord, rivalry and rejection... but that is not what our parental efforts have birthed. Instead we watched with emotional admiration as they all cared for one another during this amazing family vacation @ Club Wyndham Great Smokies Lodge. They not only looked out after all the grandchildren (also known as the spin-offs) with the care and precision of a lion pride, but they took time to make special moments together as well. They rode the water slides as a group, made breakfast in the fabulous fully appointed kitchens and routinely gathered for conversation in each of the three spacious 2 bedroom units we occupied. They also paired off individually based on interests and even created a SIBLING NIGHT OUT were they left the "spin-offs" with the old folks (also known as "the technicolor reruns") as they went off to experience an escape room and dinner @ The Island in Pigeon Forge. The youngest will soon be heading off to begin his Naval career and they made an extra big deal out of spending time with him, which made my heart glow with excitement. *** I TELL YOU ALL OF THIS TO SIMPLY SAY we had an absolutely amazing time at Wilderness @ The Smokies Club Wyndham. The environment here is highly conducive to quality family time. *** For the youngest in our troop, the indoor and outdoor water parks were EVERYTHING! It was good that we had so many adult eyes to keep track of them as they freely roamed every square inch of the facility. One moment they were in the wave pool, the next in the hot tub and in the blink of an eye they were standing below the huge tipping splash bucket before disappearing up the stairs to ride rafts through the twisting tubes. They even tried their skills on the wave rider before running back to our table for a fresh order of delicious cheese pizza from the snack bar. Then they were off again! Our tiniest family member spent his time chillaxing in a shallow watered area specially designed for babies and toddlers. As a parent and grandparent, it was especially comforting to have a worry free play zone for his 10 month old curiosity. The building where we stayed had fire pit patio views of Sevierville Golf Course and it was here I spent sunrise moments reflecting and thanking God for all he has given me, particularly my wonderful wife and seedlings. It was also here where my wife and I shared cups of coffee and quiet morning study time. Our oldest grandchild (8) is the least rambunctious and was thrilled to sit quietly by the fire and play his game boy as the other kids remained sound asleep in the comfortable beds with AMAZING pillows. PLEASE NOTE the Club Wyndham side of the property is roomier and much different than the Wilderness side of the property. [ FINAL THOUGHTS ] There are some common regrets among those who are coming to the end of a long life: * Not giving enough time and attention to those who matter most. * Working to much and not enjoying life more * Wishing they had been a better parent or spouse. Club Wyndham @ Great Smokies Lodge is an excellent place to actively begin resolving three of life's issues if you haven't began doing so already. I love love love my family and I'm so very proud they honor me by loving each other. REFLECTIVELY, I think that is exactly what God wants of all his children. So to those fathers and mothers who might need a little work in this area... start now... start here! 2022 / 88

Mr. Brown, don't bite the hands that FEED you. I'm a PR…read moreowner and spent hundreds of thousands dollars to become a PR. You and your team take care of the people who you want to buy and spend $$$$$ We, the owners are paying the money. Stop taking away perks from us you and your team should be ashamed of yourself.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This review is all about the SPA!!!…read more Can a husky, bald, 56 y/o man get a massage?? HELL YEAH!!! Wife and I did a couples massage (a first) since we were looking for couples opportunities. And this didn't disappoint. It was very relaxing and both wife and I felt very comfortable. I did apologize for my feet (I have gravel grippers) but they trooped on. The therapists were engaging as to what we'd like (I asked to kneaded like a bad pillow, and wife was less needy). But they adjusted accordingly and we were very appreciative It can be pricey (we had a resort discount though), but this is well worth the cost. It's okay to be a dude and get massaged with eucalyptus-coconut oils. I will not judge you.

I was in Pigeon Forge for the first time to run in the inaugural Run Dollywood Half Marathon…read more Staying here in nearby Sevierville was nice. The location of the resort was super convenient with a lot of restaurant options just a short drive away. My small little suite had a kitchenette. If I wanted to do a little cooking, there was a Walmart just down the street. The layout of my unit was a bit oddly shaped. It barely had enough room for all of the furniture. Overall, I had a nice restful stay and got to visit Dollywood. However, now the least fun part about staying here was the dreaded owner update. I absolutely cannot stand this part about my ownership. They continue to have their concierge at all properties say anything and everything just to get you to attend one. If their goal was to piss off all of their owners, they are doing a great job. They really need to rethink their strategy!

Staff was friendly, check-in easy, parking was plentiful and room was easy to find. Our room was…read morenice, plenty of space and overall we'll maintained and clean. Everything worked and the ice maker made ice fast (surprised me)- LOL. Our bed was super comfortable and it was quiet at night. Disclaimer - We were here in February so not crowded. Great location to the National Park and restaurants. Decent gym (3 treadmills. Weights) Pool & Hottub (heated) was very nice & I had to myself (Feb) views were nice. Construction area in back of our building (no activity) Overall a very good visit to the area, comfortable, clean and friendly staff.