Always top-notch Service always know what they're doing always kind and professional. I love the postcard reminders as well.

I have been a loyal customer of Soares since I built my house in Lakeville, MA. I had them come out and pump my septic and asked about a depression in my yard. They recommended I call and schedule someone to come out with a camera to check it out. I was never told that I had to do it in the next few days... now I called 2 weeks later and am told I have to pay to pump it out again. If they were going to charge me to pump it again 2 weeks later, they should have told me. I would have either waited to pump it or acted sooner. They lost a loyal customer with a big mouth. I will tell everyone within earshot about this experience. read more

Bought a house and previous owner used soares to install septic and was nothing but a headache every step of the way. Start off by saying they not once called to tell us they were coming to my property and had to move things that were in their way without asking (vehicles and other equipment, they were very rude and treated us like it had nothing to do with it. Treated my wife like she was an idiot for asking them to do a simple task. We bought this house in October 2025 and they just finished the job and it is the middle of may 2026. Would not recommend this company to anyone, id pay more money to have it done in a more timely fashion with a company that doesnt treat people this way. STAY AWAY read more

Honest people, with people skills. Good prices. On time if not they call. Service done great. read more

Excellent service,the service associate took the time to explain their procedures, Terrific job!

Simply the best ....they come they talk you through the entire process and no mess. Highly recommend!!!!

As a new father and new home owner, I've had to learn to admit that there are things I don't know much about. My knowledge of Septic Systems was very limited, and we were getting a foul odor of sewage permeating into our basement. Figuring the Septic System needed to be pumped (because I at least knew that was a thing), I began digging up my back patio that buries the septic cover to the system (I had a rough idea of where it was - I only missed it by about 5 feet to the left). I called Soares Sanitation Pumping on Monday morning to schedule maintenance, and they were at my house by Noon. Joe and John were awesome and they both gave me tons of valuable information to keep my Septic system running smoothly. Not only did they show me several things I didn't know about my septic system, but they also showed me what I should do if the system ever backs up, and how to prevent these sewer odors from entering my house in the future. I am happy to say that the odor is gone! I strongly recommend Soares Sanitation Pumping. I know I will be using them in the future. Thank you again Joe and John - You guys are lifesavers! read more

John was fantastic --- he came out to pump out our septic as we were getting a smell and some back up into the basement. He went above and beyond as after it was pumped out there was still some sort of blockage so he was able to snake it out after some doing and saved the day !! What a nice guy and hardworker --- highly recommend Soares and especially John !!! read more

Josh was great today! Our driveway proved a little challenging with the big truck, but he was able to troubleshoot and get the job done. He was on time, pleasant and did not try to up sell 6 different additives, which was refreshing for sure! Will definitely Soares again. Thank you! read more

I've waited almost 2 months to write my review in hopes that Soares would stick by their word. We've used them twice to pump our septic tank. They came at the beginning of October of this year and while there were no issues with the actual job, the driver of the truck damaged our driveway. He said to give the office a call and they'd send someone to patch it up. We've been calling since this happened and while they've acted very accommodating on the phone, no one has come to patch up our driveway, despite them telling us multiple times that someone would come out "that week." So nearly 2 months since the damage occurred. I'm still hoping they make it right but not sure what else to do since calling them every week to remind them that someone never came hasn't done anything.... read more

Unreliable schedule you for a pumping and then don't show up and claim you were never scheduled. Twice in a week! Also deceptive in pricing. Quote one price then after pumping charge more claiming the tank was larger than what they had quoted for read more

I called to schedule an appointment and they came the very next day. The Tech that came out was so nice and actually took the time to explain to me what he was doing and how my system worked. I can't recommend them enough. read more

We had an emergency need and these guys came on a Sunday, when they promised they would. Dennis and Andrew were super professional, transparent and very friendly. We really appreciated their expertise and work. Planning to use them for pumping going forward. read more

This company is GREAT! We had a clog in our septic that we needed help with. They came about an hour after we called and took care of everything. They were all very professional and friendly, which is a big plus when you are worried about a problem with your home. Robert explained everything to us and gave us suggestions so we could avoid future issues with our septic. The price was really reasonable too!! We couldn't be happier with this company and will definitely use them again. I highly recommend them! read more

Very transparent about pricing, flexible and willing to accommodate your schedule to come out and pump septic. We had Josh pump our tank and he was so informative and great about answering our questions. Excellent customer service, would highly recommend! read more

Have used Soares Sanitation Pumping about 4 times during the past 15 years, it was recommended by my next door neighbor that uses them for longer period. . Very professional, reasonable price, and honest they recommended to space the pumping longer as we didn't use to much and it was very clean . Call them today with a question regarding the cover on a vent, they were very helpful and professional. Decided to add the review when I read one bad review written recently and honestly I just started writing reviews as I do read others reviews to decide if I should or not use a particular service. read more

I had a terrific experience with Soares Sanitation Pumping. They responded to my "emergency" quickly. The team were very friendly, knowledgeable and helpful. I wouldn't hesitate in recommending this company. Superior customer service. I'm very pleased. read more

Soars is OUTSTANDING!!!I I have been using them for years but was never more grateful then today! Last night when the water came up into my tub after flushing the toilet t I was in a panic. I called another company(not knowing that Soares could handle the problem) and was told that they would charge me $275.00 to look at it but if it needed to be pumped I would still owe them $275.00 for coming out plus the cost of the pump and another $275.00 for them to come out and fix the problem and possibly more because what I was describing sounded expensive to fix. I then called Soars to set up for it to be pumped so I could have the other company come back. John P asked what the problem was. After I explained he stated that Sores could fix whatever was wrong. Also he did not believe what the other person told me was actually what was going on. He calmed me and assured he would be there tomorrow. John came and took a look.. Turns out all I needed was to have the main line unblocked.. I did not need to have it pumped either! He explained what the problem was, fixed it in minutes, and advised what to do so it would not happen again!! Soares could have taken advantage of the situation (as the other company was planning to do) but they DID NOT! They provided the service as I have come to love. Honest, professional and very knowledgeable! read more

Just had my system upgraded to Title V. Bob was great in the entire process. He arranged the perc test, engineer and installation. His crew was exceptional, Joe, Marc and Gary! They kept me advised of the progress and explained each step. The price was very fair and Soares will continue to provide me with whatever septic services I need. I would recommend this company to anyone needing an upgrade or just pumping. read more

Great septic company, best and cheapest around. Greta customer service and the driver Bruno was very knowledgeable and professional. I would highly recommend you try Soares for your next pumping!!! read more

Excellent service! Reasonably priced (esp with online coupon) & arrived on the earlier end of our appointment time range. The technician, John, was friendly & knowledgeable. He answered all of my questions and, much to my delight, did not try to up-sell me any products. Will most definitely use Soares again! read more

Just had my septic pumped by Soares. When booking my appointment the woman was very helpful and courteous. There price was $60 cheaper than my previous company. The gentleman that pumped the septic was very neat and clean in appearance. He was very knowledgeable and explained how to keep my tank running well. I would highly recommend Soares to anyone in the area. read more

Everyone at this company is extremely nice and the work is alright but I can definitely not recommend the. Way too many increases in price, too much double-talk, and a general eagerness to rush out without completing or validating work. I recently had them come out to snake my septic pipe between the house and the tank. I was quoted $150 on the phone. The person came and used a jet-washer to do the job. Next thing I know I am handed a bill for $275 (no warning there was an increase due to using water to remove the blockage instead of the snake). So since I was already up that high I paid a little extra ($395 total) to also have them throw the camera in the pipe and make sure it was fine. Doing so we found that they didn't properly clean out the pipe by jet washing it by the muck we needed to push the camera through. We also found a water-trap (or belly as they called it) for ~10 out of ~30feet of pipe. I asked for a quote on repairing it. The next evening I got a call from the owner who stated it would cost $600-700 and I told him due to the holidays I needed to verify my finances and to call me back on Monday. Monday and Tuesday came and went. Finally Tuesday late afternoon I called to schedule it. I was then told the price is $700-800 (which is already a $100 increase for nothing but whatever). They called me up just ~7am on Friday and asked if they could come that day. I said sure. They said they were readying the truck and would be by soon. I called back a few minutes later to get an estimate on time. I was told between 8-9am. When they arrived at nearly 10am I showed them the area and instantly they started commenting about my concrete patio saying they didn't know about it and it could affect the price. I insisted they did know about it as another person was there the other day and knew where the pipe ran. They then got confused about how it was installed and insisted it must have been an existing pipe not newly installed 12 years ago when the house was switched from cesspool to septic (I have proof otherwise but it really doesn't matter. They informed me they needed to rip up my patio which I was fine with as I am planning to replace it this coming summer. They decided to cut out a more than 4' wide section and try to lift it with their front loader. Then eventually broke out the jackhammer. When I went by to check on them I questioned why they were trying to take out such a large area considering it is a fairly small pipe and a smaller section would be easier to break up and lift with the machinery. The guy then started commenting about how they didn't realize how thick the patio was saying it was more than 5inches (it really isn't it is between 3.5-4 inches) and how it is thicker in the middle (again not) and how it has wire running through it making it harder to deal with (again it doesn't as it is not reinforced in anyway and was severely cracked which is one reason I am replacing it which also lets me increase its size). Keep in mind the section they are doing is just a walk way area between the stairs and the actual circular patio (about 5-6' wide, and now only 2' across since I got them to make another cut). He then informed me that it would be slightly higher than estimated but insisted not by much. They then finished digging and replaced the pipe. I had a few questions and we tested it, though considering some of their other statements I still intend to test it on my own as I frankly don't trust them and they were watching the flow into the tank, effectively blinding me from the result. I then went back to work (I was working from home all day to let this happen). Came back to check on them again shortly after and they were gone. Found them sitting in their truck talking to their office with everything packed up. I asked them to run the camera down the pipe again so I could verify everything was resolved and they insisted they didn't need to. I asked if there was a warranty for the work incase there was a problem as it was only checked before burying the pipe and was informed that if I have a problem within the month they will come back. They had also left the pile of concrete on the edge of my patio (very much in the way) stating it will cost me extra to remove it (no big deal but I would have had them place it off to the side at least, which they are no longer willing to do since they put the equipment away). They tell me they will be with me shortly. A half-hour or so later they come to me with a bill for over $1200, claiming the difference is because of all the extra work due to the patio being extra thick and the wire in the concrete making it more difficult. Now to me over $1200 is basically double the original quote of $600-700, not simply a little more for extra effort. So in addition to paying basically twice as much as quoted I am stuck with a pile of concrete to move and I still need to have someone come by and camera the line to check their work. read more