Terrible (lack of) service!!!!!
The first time (Sunday, August 9, 2026), I got great service, especially from the server with the piercings. The second time (Monday, August 10, 2026), I arrived around 8:30 PM and stood in front of the hostess station waiting for a very long time. Meanwhile, the servers gathered at the bar (within sight of me) and continued to ignore me.
Finally, I asked for a table and then a guy sat me down and served me half a glass of water.
Then I waited and waited and waited.
Finally, around 8:57 PM, a server came to tell me that the kitchen was already closed (the kitchen typically closes at 9:00 PM on that day of the week).
I then reminded the server that I had been waiting for 30 minutes.
She said that, regardless, the kitchen was already closed.
I repeated the fact that I had been waiting for 30 minutes for somebody to take my order.
She apologized but insisted the kitchen was already closed.
I then asked to speak to the manager.
She left and came back later to tell me they were going to leave the kitchen open until 9:30 PM for me.
Later, one of the servers gave me a nasty look while looking at her watch as if saying why are you still here?
I thought to myself if they had given me a table and had taken my order when I first arrived, they would have been done before 9:00 PM.
I'm writing this simply hoping that a manager will read it and re-train the staff.
I was a Quality Assurance supervisor so I understand how valuable feedback is.
I'm not looking for a free meal or even a discount. In fact, my tip was equal (100%) to the cost of the meal. :) read more