Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Really disappointed in Dick's yesterday. So I purchased my son some pretty expensive jordan…read morebaseball cleats February 10th and yesterday, April 18th, the stitching on the front of the shoe came completely undone during my son's 7th game of the year! Mind you my son is only 100 pounds and isn't putting a ton of stress on these shoes. Long story short, Miguel at Dick's says that they don't do returns or exchanges after cleats have been worn and that I needed to go through nike since it's defective. Problem is my son needs new cleats now! So I bought him another pair because I can't have him playing in shoes. I then go online and start the return process from Nike only to find out that they can only send me the same pair of cleats. That wouldn't be so bad except for the fact I just spent an extra $100+ on another pair of cleats while we have to wait for nike to inspect my return and send a replacement. And now, best case scenario is im out money do to a defective product sold by Dick's and my son has 2 pairs of cleats. I feel like Miguel could have went the extra mile and just passed the buck. The cleats were dirty which probably didnt help our case but I literally came straight from my son's baseball game to the store. All in all just very bummed that what I thought would be a simple exchange and an apology for selling $165 cleats that were defective became a bit of a headache and a waste of my money.

It is one of the favorite stores for the men in the family. My son Dustin goes for the golf gear…read more I don't think he will ever have enough golf balls. And as for those fancy drivers, I'll let him buy his own. But this is always his first choice for what kind of gift card to get as a gift. And my son Chris is much more practical and goes for frisbee golf. He saves a lot of money that way. He also loves the guns they carry. As for myself, I go for the fishing gear. You can never have enough fishing poles, two for each type of fishing. Surf fishing one day, river fishing the next, and deep water fishing the next. They carry it all here.

My friend went to Walmart looking for this. Luckily our second stop was at Big 5 and found it.read more

OK II have ordered many things successfully from this site,…read morevery pleased with the merchandise that they sent

Great place to buy rifles or shotguns they have a big selection of fire arms.. Jesse helped me out…read morehe was very polite friendly and knowledgeable I like this store and I will come back even though I'm from San Jose.. till next time guys!!

I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

Mid to low quality merchandise. But if in a pinch it's worth the drive to the E side.read more

From the owner: Soccer equipment, soccer fan gear, team uniforms, team orders, custom shirts, screen printing,…read morecustom logos and lettering, wide range selection of soccer cleats

I needed some new cleats, and I don't know the Salinas area that well, I tried bigger stores like…read moreBig 5 & Dick's, they were no help and both with horrible customer service. I got on my phone and found Salinas Futbol Central, so I drove over there not expecting much, BUT to my surprise, that place was very impressive! I had 2 employees helping me find cleats for me. they took in what I wanted in design and my price range; I was given every cleat within those ranges until I found the perfect fit for me. This shop might be small, but huge in customer service and convenience. If there's any soccer needs you have, this place is a must stop to get what you need, AWESOME!!!

I needed to get my son last minute cleats for soccer try outs. I was informed our normal store,…read moreDicks, was out of a lot and found this store on Google. The woman who helped us had some of the best customer service I have experienced in a long time. She helped my son find multiple different cleats to try on and shin guards while my toddler was overly tired and not cooperating. As we were checking out she helped my toddler pick out a mask and even gave him a quarter for gum balls to help make it an easier situation. I will always come here in the future because if this and all the stock they had!

This place moved to a new location in the mall. It is beautiful and is nicely lit throughout the…read morestore. The layout is great and easy to find shoes. But that's where the good things about the store stop. The customer service is horrible. There are about 5-6 employees working at a time and if they aren't bugging you after initially entering the store and want some time to look around, they ignore you. When you do need some shoes, the workers will hang out behind the cash register. This is more of a knock on the management to allow this type of behavior while running the store. I understand they get busy but the least they can do is check back up on me. I had to leave and walk back in a few minutes later, just to be like a new customer. Like I said from the beginning, the new store is awesome and the and the layout of the store is great. The customer service needs work. If you do need shoes and have time to wait like 1 hour to be helped, come to this place.

Worst store at the mall. Very rude people. I received birthday gift and lost gift receipt. I found…read morenothing in a 3xl that I liked. They wouldn't give me money,only store credit. Can't buy if you discriminate on big men. Don't shop at champs

1/27/26 I am writing to formally express my dissatisfaction with a recent customer service…read moreexperience. Unfortunately, the level of service I received was unprofessional and fell far below reasonable expectations. During my interaction, I felt dismissed and was not provided with clear or helpful assistance. The lack of professionalism and accountability made an already frustrating situation worse and left me feeling unheard as a customer. I believe customers deserve to be treated with respect and provided with accurate information and support. I hope this matter can be reviewed so appropriate steps can be taken to prevent similar experiences in the future. I would appreciate a response acknowledging this concern and outlining how it will be addressed.

I think Famous Footwear is definitely overpriced for what they sell…read more I could have gotten the same black Crocs at Nordstrom Rack for $20 cheaper. However, I was in a rush and needed it right there and then. Otherwise, I would have gotten at Nordstrom Rack.

Went to this location again, let's see if there are any changes:…read more Parking is shared with the other businesses in the area, and there is still enough parking spaces. The service is still nice and friendly and the same as before. The selections are too many to count, this absolutely fantastic , with a wide range to choose from. The selections are so many, you have to really take your time and figure out what you're buying priorities are before you come to this location. The values for your dollars goes a long way with prior planning. This is another 4 star Visit: Just an insider note from a person that comes here more than 2 time in a year; The 49er's Frequent this location on an Ea

I've purchased several items, including firearms over the last few years. I really didn't mind the…read morelong waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers.