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    Sodexho Marriott Services

    3.0 (1 review)

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    17 years ago

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    Homewood Suites by Hilton Boston/Cambridge-Arlington, MA - Restaurant

    Homewood Suites by Hilton Boston/Cambridge-Arlington, MA

    (58 reviews)

    $$

    North Cambridge, East Arlington

    Spacious, Quiet, and Great for Longer Stays Near Boston…read more The Homewood Suites in Arlington, MA was a solid home base for a week-long stay -- especially if you're looking for extra space, a quieter vibe, and easy access to Cambridge or Boston without staying right in the middle of the city. What I liked: Rooms are large and well-equipped, with full kitchens, a sitting area, and a work desk. It feels more like a small apartment than a standard hotel room, which is great for longer stays or families. Clean and well-maintained, from the lobby to the hallways to the room itself. Housekeeping was consistent and unobtrusive. Free breakfast is a nice bonus -- nothing fancy, but fresh, well-stocked, and a good way to start the day. Location is surprisingly convenient -- close to Alewife station, near Tufts University, and just a quick drive or bus ride into Cambridge. You're also surrounded by local restaurants, markets, and even the Minuteman Bikeway if you're feeling outdoorsy. Staff was friendly and helpful, especially at check-in and when arranging late checkout. Why it's not quite 5 stars: Parking is limited and tight -- they have a garage, but it can fill up quickly, and navigating it requires some patience. The vibe is more practical than polished -- this isn't luxury, and it's not trying to be. The furniture and fixtures are functional but a bit dated. No bar or restaurant on-site, which is fine if you're self-sufficient, but worth noting if you were hoping to grab a drink or snack in the evening. Bottom line: If you're looking for clean, quiet comfort near Boston -- or visiting nearby Tufts University -- this Homewood Suites is a great choice. It's not flashy, but it's reliable, spacious, and thoughtfully run. Ideal for extended stays, families, or business travelers who want room to breathe.

    This is a good Homewood Suites. It is conveniently located and several things are walkable. Right…read moreout the front door and across the side street is a CVS - so if you forgot something when you packed, or need a few snacks, the CVS is right there. Also, there is a restaurant at the corner that does dine in and take out. It's a Gastro Pub. There are also plenty of take out places to order from in the area. The first night, we were exhausted, and ordered Grub Hub for some Chinese. The cost of the delivery fees and service charges was ridiculous. The next day, I realized that most of the places that are around that area deliver themselves and for only a few dollars. Definitely call the restaurant directly and see if they deliver before you go the Grub Hub or other food delivery service. The hotel doesn't have a restaurant, except for breakfast. So unless you have a car or plan on eating out, call and see who delivers. We did not have a car during our stay, but had a family member pick us up and drop us off each day. The room itself was a nice size for a city setting. It had a living/dining area, a small kitchen and the bedroom and bathroom. It was quite comfortable for our stay. One of our family members got sick during our visit and was able to relax in the room and have take out no problem. We were also able to put out our Do Not Disturb for no maid service, since we had a sick family member, and they didn't hassle us about it at all. The front desk staff was super friendly and helpful. They have a FREE breakfast buffet in the morning with 2 hot items - i.e. scrambled eggs and sausage. They change the items each day. There is also fresh coffee, juice, cereals, hot oatmeal, waffles (you make them), yogurt, fruit, plenty of toast and baked good. The seating area for breakfast is really nice - plenty of tables (indoor and outside) and there is a two sided fireplace in the eating area, which was nice. They also have TV playing morning news program (Good Morning America or something along those lines). After breakfast, they setup the coffee and hot water near the front desk, so coffee, tea and hot chocolate is available all day. There is a fitness center on the first floor also. A few minor drawbacks: they pantry/snacks for purchase area was lacking, based on other Homewood's I have stayed at before. Very little real selection and no alcohol. Also, they didn't really stock the room well with extra towels, pillows or toilet paper (we had 3 of us staying). I had to go down and ask for some of that, but they were more than happy to get me more. The hotel was reasonably priced for the area. I'd stay there again if I had to visit the area once more.

    Fairfield by Marriott Boston Medford

    Fairfield by Marriott Boston Medford

    (6 reviews)

    Got the cops called on me for a spot that was designated "waymo" even though there was no sign that…read moresays it was for them. A really rude employee accosted me and tried to have me arrested. Cops were nice and acknowledged hotel was at fault, but definitely avoid unless you want to get towed and arrested for no reason of your own. And this is from a lifetime titanium elite guest

    The doorknob was broken when we arrived at the first room 314. The staff quickly switched us to a…read morenew room. However this is something that should have been caught by housekeepers if they tended to the room before guest checkin. The hotel appeared to be undergoing renovations in October 2023 during my stay. The hallways, tables, elevator and furniture had a thin layer of dust likely from the construction (well that's what I told myself). Pros Conveniently located near shopping bars and restaurants Suite with large refrigerators, cooktops & cookware, microwave, safe and iron. Ample desk space Sofa and chair seating Breakfast is included Cons Breakfast selection was limited to mostly packaged food and breads. There's not much you can grab and go with. Shower water spills to the floor TV is too close to the bed. It should be above the sofa The parking garage is not very convenient and you don't get in and out privileges. It cost about $25. Parking is expensive in all of Boston. The chain to move the window shade was not secure and could function more smoothly.

    The Row Hotel at Assembly Row, Autograph Collection

    The Row Hotel at Assembly Row, Autograph Collection

    (76 reviews)

    Our visit to this hotel was part of a birthday jubilee celebration and it did not disappoint. I…read morelove modern decor and have an weird affinity for straight lines and square objects. The modern industrial design offers every imaginable configuration of such. The lobby is open and airy and the front desk staff were professional but not sugary. The rooms are clean and spacious and the beds comfortable enough. The bathroom configuration is a little odd with a barnyard door that didn't fully close all the way at times. It could be awkward in certain circumstances. The pool access is through the gym and both looked clean. The complimentary pantry was a little hard to find - probably intentional, and was mehh. Parking - You can drop off your fellow travelers and luggage at the front entrance, but it is a limited space which is kind of designed to get you to valet park or at least have to use the door-person or bell-person for assistance. Parking was easy enough. Most days, we opted for on-street parking and just had to remember to move the car. Much better than paying $50/ night for the hotel parking. You couldn't ask for a better location - close to the orange line of the T which runs into Boston and smack in the middle of restaurants, entertainment and retail. And, pickle ball courts are right across the street - what more could you ask for?

    From the moment I arrived, I noticed a significant difference in the level of hospitality compared…read moreto previous stays. The front desk staff was not welcoming, and unfortunately that set the tone for the rest of my visit. The room itself was disappointing. The bed was uncomfortable. The rooms are fairly standard in size, surrounded by other buildings with no meaningful view, and street noise is noticeable throughout the night. There is also a nearby train that woke me much earlier than I had planned after a long day of travel. Because my work meetings changed, I needed to extend my stay by one night. I was told the hotel had no availability, so I decided it made more sense to shorten my reservation and move to another hotel rather than relocate after just two nights. Despite this, the hotel charged me for the second night and refused to waive the cancellation fee. Even after Marriott Bonvoy contacted the property on my behalf, management declined to make an exception. Those small gestures of customer service are what build loyalty, and this was a missed opportunity. As someone who travels for work frequently with scheduling changes, that's a dealbreaker. Also as a longtime Marriott Bonvoy member who is typically Titanium or Ambassador Elite, I pay close attention to elite benefits. This property offers no complimentary elite breakfast and no concierge lounge. For a hotel charging over $300 per night before taxes, plus a $25 destination amenity fee and $58 per night for valet parking, I expected a much higher level of service. I stayed at this hotel several years ago and had a wonderful experience, which is why I returned. Unfortunately, the quality of customer service has declined considerably. My interaction was primarily with Logan at the front desk, who informed me that managers Beth Osborne and Christopher Elysee agreed with the decision not to waive the charge. The location is also something to consider. While technically convenient to Somerville, it is well outside the main Boston attractions. Between expensive parking and Uber costs, staying here can become significantly more expensive than choosing a hotel within walking distance of downtown. Ultimately, my biggest disappointment wasn't the room or the fees--it was the lack of hospitality. Customer service is what keeps guests coming back, and unfortunately this stay convinced me that I won't return.

    AC Hotel by Marriott Boston Cambridge - Check in

    AC Hotel by Marriott Boston Cambridge

    (66 reviews)

    $$

    North Cambridge

    We showed up pretty late around 1 AM and the hotel staff was incredibly friendly and welcoming. He…read moreexplained everything to us with a informational sheet and offered water as I waited for my husband to park. There is a parking garage close around the corner. The tickets need to be validated to use to exit the garage and it is $30/night. The room was nice and the thermostat worked well. The door to the bathroom does need to he fully open and not halfway because nearby room doors closing does rattle it. And it is easy to hear footsteps above you. We had our breakfast included (not sure if we had actually paid when booking) but we were given vouchers to use daily. It is a sit down and they provide either a European buffet or entree order options (omelette, waffle and another item I can't quite recall). The buffet does order also a complimentary option of scrambled eggs or an open face sandwich with egg, prosciutto, cheese and arugula which was actually quite good. The buffet options are kind of limited - oranges and apples, oatmeal, some cereal, small muffins and fruit and juices. Staff was always very friendly and we didn't have any issues.

    The AC Hotel Boston Cambridge is an excellent choice for people traveling to Boston, particularly…read morethose in town to visit universities in the Cambridge area. It sits within an office park sort of area just off the highway (we didn't hear any noise from that in our room), with a nearby parking garage. The hotel is clean, and it offers a restaurant for a European-style breakfast buffet (we didn't partake in that, but it looked fine) as well as a bar. There's a fitness center as well as an indoor pool, which we used once (the water was a bit cooler than we would have liked, but it was fine). The lobby has hot coffee and tea in the morning, which changes to fruit-infused water in the afternoon and evening. Every staff member we interacted with was extremely friendly and helpful. I didn't partake at the bar, but I overheard many interactions while working nearby and the staff there seemed very friendly as well. The room we had included a King bed and a sofa bed, a desk area, a refrigerator... one thing missing was a stand to put your luggage on, but that's likely because there really wouldn't have been any space for it since there wasn't any large amount of open space. It wasn't a big deal, ultimately, and we thought the room was nice. The biggest benefit here, though, was the convenience related to Boston's mass transit system. It's about a 5-10 minute walk to the Alewife Station, which sits at the end of the red line. The red line has stops along the way for several different universities in Cambridge, so for our campus tours it was incredibly straightforward to get to the campuses. The red line goes straight into the heart of Boston as well: we visited the downtown area twice, both times just jumping one stop over to the orange line to get to things like Quincy Market, the farmer's market and the Freedom Trail. One thing to note is that there aren't really any convenient food options that don't require driving, and the design of the roadways in the vicinity require a bit of looping around to get back and forth. Not a deal breaker by any means, but it's something worth noting. Overall, I think this is a great hotel for people visiting the area who don't want to pay through the nose for a hotel in the actual downtown areas. It's convenient, it's reasonably priced, and it's a comfortable stay. I've already recommended to friends and family visiting in the next few months.

    Hotel 1868 - Meeting room is nice and can be partitioned off

    Hotel 1868

    (11 reviews)

    Porter Square

    Pretty nice "older renovated" hotel. Colors and the vibe is pretty chill. It is well done even…read morethough the interior designer is lame. Come at me, dog!! I don't care!! It is LAME! I'm just happy to have gotten to stay here. C booked it for our first night in Boston. I had no idea what to expect, or where in the world we were staying, but was pleasantly surprised by the digs when we got there. We do some unique traveling. Mainly in the way that we actually take trips. We leave town with only the first night stay booked and wing it from there. We do this for spontaneity, to always keep things fresh and new, and to avoid losing money in some cases because of flight delays or changed plans. This last trip was a nine day haul around the Northeast Coast. This one was great and I have lots to share, so buckle up! ;) Night one: Excellent check in. Easy valet experience as you can just leave your vehicle on the curb and they come get it later at some point. Martha Stewart's flunky designed the place, but don't hold that against them. It's quite comfy and cozy. I loved the room accommodations. The glass box overlooking the busy Cambridge City street is really cool. The windows even open so that you can get some fresh air in the room or even purge some "compromised" room air out if needed. I wanted to sleep with the window open but the city was too loud for me to endure while sleeping. Shower is nice but all of the bars are deceiving. I thought that we may have a multiple shower head experience, it was only a dual head junt.... All of the bars are just to let the things slide around. It's nice though. It's a bit quirky with only one ice machine in the basement and none on each floor. But down in the basement is a plethora of oddities and things to look at. There is a great conference room that you can rent and shit yourself in if you want. They have a good coffee maker down there too. No free breakfast. That's ok though. Come have a stay. You won't be left disappointed I believe. Staff were super courteous to us. We left something in the car after we valet, and they went and retrieved it for us with no gripes at all. Came and stay a while.... You will be pleased. '25 - 111/111

    Great boutique hotel in the area…read more Staff at the front desk were all great. The cart was quick and polite. The room was cleaned and smelled fresh. The sign is small and not really lit so hard to find when driving at night not being familiar with the area. Overall great stay!

    Sodexho Marriott Services - hotels - Updated September 2026

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