1. Sofia's House Cleaning.

    1. Sofia's House Cleaning.

    0

    Laguna Niguel, CA

    Sofia's House Cleaning.

    4.6 (26 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    5 hours

    Response rate

    100%

    Services - Sofia's House Cleaning.

    Deep cleaning

    Move-in or move-out cleaning

    Regular home cleaning

    Sofia's House Cleaning. Photos

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    Ask the Community - Sofia's House Cleaning.

    Review Highlights - Sofia's House Cleaning.

    Let me tell you I am very picky and Sophia and her partner did a magnificent job, last minute to boot.

    Mentioned in 6 reviews

    Read more highlights

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    Not recommended…read more Cleaners said it'll take them total four hours to do regular cleaning (this is after they did a first cleaning so they already had a clear idea of the workload and time needed). And then owner wants to charge $265 for monthly cleaning. So their hourly rate is $265/4 =$66.25. Way overpriced compared to market prevailing rate. And I don't think the charge is in alignment with the service provided. There were no trash bags in place. Rugs were left unwashed and not put back in place, etc. Ironically they charge $55 per hour for first cleaning, which means reoccurring cleaning their rate is higher. Yes these days it's tough for small businesses to survive. But that doesn't mean customers got money rained on their head. Update: the owner explained that the rate is based on total sqft. This is nonsense! We have four bedrooms but two were not cleaned. Plus we always have regular cleaning services and it always takes them four hours or about $200 to clean it. And this business owner decides to charge us $265 just because we live in a house (and remember we only need 2/4 bedrooms to be cleaned) and not based on the actual cleaning area and total time needed? We were told by the cleaners that our house is well-maintained and they didn't have to scrub anything so total hours spent will be 4 hours. Owner is saying that although it only takes four hours but you need to pay $265. Does not make sense. Plus I know the SAME technicians when they clean my friend's townhome, they spend the SAME amount of time four hours in total and they charge less. Just because we live in a house not a townhome, it doesn't mean we have to pay more for the same cost incurred to the owner. It's not like our house is a rabbit hole or dirty anything. The technicians clearly said the place is well maintained and they didn't have to spend any extra effort. Then why do I have to pay much more at the hourly rate close to $70 to have the same cleaning service and hours? WHY? This is outrageous. I'll never do business with a service provider whose pricing is not transparent. Last time I used them for deep cleaning two years ago before tenants moved in, the tenants complained the cleaning was not thorough at all and requested for a refund. I contacted the owner right after the complaint, sent her the pics and she did not accept the request for a refund or offer re-cleaning. Nonetheless, I gave them another try which is totally idiotic on my side. I chose to not post a bad review after the first disappointing experience because I don't want to be harsh on small businesses. However this time the experience is even worse and even disrespectful. Who on the earth can explain to me why I have to pay more for the same service and hours? Why my own lifestyle (living in a house instead of a townhome) has anything to do with your operating costs while you use the same people, same hours and same cleaning equipment? Then why do I have to pay more? Explain to me. Choose wisely at your own risk. Honesty in business is underrated.

    I was charged $330 for a "deep cleaning" of a 2000 square foot home. The results look like an…read moreincomplete routine service. Dusting was incomplete, laundry room was completely ignored, kitchen cabinets were not touched. The floors were mopped with no attention to detail. The owners response was it would cost another $330 to complete. *** Be very weary of the company's definition of a deep clean ***

    Got It Maid - Looking for an Office or House Cleaning? You've come to the right place!

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    I worked with Kiran and she's wonderful! She responds quickly and she's so kind and easy to work…read morewith! She was able to get a team in for me the next day:) Her team of 3 were amazing, they were friendly, professional and hardworking, they did an excellent job on a move in cleaning and I would highly recommend Got It Maid! Great price and service!

    Was looking for a last minute move-out cleaning service through Yelp and found Got It Maid. Spoke…read morewith Kiran through messages and then over the phone. Super quick responses and reasonably priced! Anddddd they work on weekends too! Anddddd they saved me because I was freaking out about having to clean after packing and moving. I had scheduled my cleaning for a Sunday afternoon and received a call from Kiran saying that the team they had originally assigned was going to be later than the original time slot because they were at another place. Unfortunately that wasn't going to work for me so Kiran came herself to clean my place! She and Alex did an amazing job and made sure everything was clean and pretty! They were super nice and Alex ended up having to help me clean off a couple of things that were in the garage that I was taking with me (because I can't do spiders) and even helped me put them into my car because they were heavy. They took a little bit longer to clean my place but I'm glad they did because they actually cleaned so many things that other places would have you add on. I would definitely recommend them to anyone and go through them in the future!

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    Unfortunately, I cannot in good faith recommend SL PRIME CLEANING SERVICES to anyone, anymore. I…read moreused to rave about this company, with good reason. But things seem to have shifted within their organization--their cleaning crews seem more rushed and unorganized, and they no longer apply the consistent, quality assurance measures they once did. But the most disappointing thing, at least for us, is the way they handled the costly damage they did to our home. First, they chipped the custom-painted finish off of our kitchen cabinets by scrubbing them with a dry eraser sponge--a costly mistake, for which they took responsibility in the abstract, but then refused to pay. An inexperienced crew left sopping-wet mops, rags, and buckets on our hardware floor, damaging the oil-wax finish in several spots. This, despite several in-person reminders about the special (but not difficult) treatment this type of hardwood floor requires. In good faith--but perhaps not good judgment--we agreed to fix the water damaged floors ourselves, despite the fact that it'll require a substantial amount of costly product, time and labor. After actively, respectfully sharing our concerns with them (to no avail), we finally decided to call it quits. Here's when we knew we made the right decision: When closing our account, we asked them to follow through on their long-standing commitment to pay an expert to repair/refinish the paint-chipped kitchen cabinets --damage for which they'd previously taken responsibility. But instead of honoring that commitment, they ghosted us. That confirmed for us that we made the right decision in walking away from SL CLEANING SERVICES as it operates now.

    This has been the worst cleaning company experience we've ever had, and I strongly warn anyone…read moreconsidering SL Prime Cleaning Services to look elsewhere- run don't walk! The owner is a liar and does not stand behind her work. We did a full walkthrough together prior to starting services with their company, agreed to a set price ($130/per week for regular clean and $250 for a deep/airbnb clean), and after only a few months of service she turned around and tried to increase our rate by nearly 200%. Our home is only 924 square feet (2 bedroom), yet she claimed a regular weekly clean would now cost $260 and an Airbnb clean would be over $520. What makes this even more absurd is the level of service provided. For those inflated prices, they:     *    Do not wash linens (beds, sheets, pillows, couches)     *    Do not clean outdoor areas, the grill, or the garage     *    Left crumbs on counters     *    Didn't even take out the trash And yet they think it's "fair" to charge $65 per hour per person for cleaners who couldn't even complete the basics. The value simply does not match the rate. When we raised our concerns, no one offered to come back and fix the work. We had to send our neighbors in to finish the cleaning ourselves. For a company that claims to be able to handle Airbnb turnovers, this is completely unacceptable. The worst part is the way the owner handled the situation. She refused to take a phone call with me and instead hid behind her scheduler, sending canned AI-style messages. It's shady, unprofessional, and shows zero accountability. We wasted time training their team on how we wanted our Airbnb prepared, only to be left scrambling right after a long-term renter moved in. Instead of working to make it right, they walked away while trying to justify predatory, ever-changing pricing. Bottom line: this company is dishonest, unprofessional, and predatory in its pricing. Wanting to charge $520 for crumbs on counters and trash left behind is outrageous (especially after we had already cleaned all the cabinets and drawers ourselves/staged and cleaned the living room, etc). We will never use them again, and I encourage others to avoid them at all costs.

    Sofia's House Cleaning. - homecleaning - Updated September 2026

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