Sofitel is a french owned hotel, so though in London, their employees speak french and their restaurant serves french food.. totally threw me off but it was a good surprise for me :) The standard room/bathrooms a tad larger then standard french hotel rooms, but they have some awesome features, for example: - The fix your room twice in a day, for the 2nd fix they actually prepare your room for bedtime (get your blankets, slippers ready, etc) - Newspaper delivered to your door every morning - a special switch at your door which sets a light outside your door for 'do not disturb', rather than the sign you normally hang - beds are the most comfortable that I've ever stayed in compared to other hotels throughout europe - the rooms are lavishly furnished and very comfortable - and the most important: restaurant MENU is THE best :) I love french food so this was a big plus for me, food quality was great Sofitel is located about a couple blocks from the main streets so it is in a very convenient location, yet away from the busy streets read more

Afternoon tea wasn't all that, limited sandwich selection, the waitress was very confused and slow, my friend had to ask her 4 times for water as she kept forgetting to get the order. Spa facilities are ok (therefore I give 3stars) . The facial was very boring , just rubbing and rubbing , there was no extraction, no steam, the facial product was stinging me at first until I told the beautician that I had sensitive skin then she changed it to sensitive skin (which she should have asked me before) all and all I wouldn't like to come back for facial nor tea. read more

After staying 3 nights in Wembley we decided to move closer to the action of LFW and head to the Sofitel St James which is much closer to all the action. I was so happy to be within a ten minute walking distance from shows and events. I have stayed at many hotels before and I was amazed at how friendly and attentive all the staff was. They payed attention to literally every detail. Even the toilet paper in our room smelled like vanilla. They don't cut any corners or skip a beat here! If you are into designer fashion like I am well each room has Hermes shampoos and conditioners. How cool is that? I obviously brought them home with me whatever I didn't use. When I run out it means it's time to visit again for more! Breakfast was another wonderful treat that consisted of A la carte baked goods and pastries with an amazing spread of actual real fresh fruit and not just your basic melons and grapes. They had fresh grapefruit, cut peaches, pomegranate seeds, kiwi and much more! If you know me, you know I LOVE room service. We were so tired most nights that room service was a must. If you stay at the Sofitel make sure to order the fries. They were thin cut salty goodness just how I love them. I am not one to work out but if you like a good workout then have no fear. The hotel offers an amazing gym that you can use for free as well as a spa which you can pay to have services done. If you are looking for a hotel in a great location that is central to all tourist sites, shops, theatre and restaurants well look no further. This hotel is a class act all the way. A huge thanks to Sofitel for hosting my stay! read more

Sofitel - Hotels Near Me - London, XGL

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Five stars for the service and atmosphere in the lounge bar. Excellent place to seek refuge from the unwashed touristic masses, have a coffee & a cocktail, regroup and get on with your day or evening. Thank you. read more

I love the Sofitel. This particular one is in an excellent location. You can fall out of the hotel and are close to so many things. The service is excellent. The rooms are lovely and the beds are so comfortable. I really enjoyed the food in the restaurant. The gym at this Sofitel is so nice. The spa is really beautiful. They just opened the spa a few months ago and I found the technicians to be professional and experienced. I knock of one star because the concierge service is horrible. We traveled to London over the Christmas holiday which is a difficult time in London because a lot of places are closed. We left our Christmas Eve dinner open and asked the hotel for recommendations. Much to my surprise, the hotel couldn't come up with anything. I went online myself and found a perfect little place for dinner. We weren't asking for anything fancy and didn't give too many particulars. This is not something that I should be doing on my vacation. I have to sit on the Internet looking for places to eat? I don't think so. On another occasion, the concierge told us the WRONG BUS LINE to take to go over to the Tate Modern. We ended up in a dodgy area due to his lack of explanation. All in all the Sofitel was a great experience, however, be cautious in using their concierge. read more

If you value Service, this hotel get 5 1/2 stars. My room was modern yet classic. Impressed.

I absolutely loved this hotel. I went here on my honeymoon and the breakfast is to die for. It got me hooked on English breakfast. The room had rose petals all over the bed when we first walked in - so cute! The service was great and hotel immaculate. We didn't go to the restaurant downstairs, but we did go to afternoon tea and it was fantastic. The only complaint I have is the bathroom doors in our room didn't seem to seal very well, there was a large space in between the double doors so not a lot of privacy when you need it. Also was in a great location, close to all kinds of cool stuff. I will definitely be staying here again. read more

Truly impressed with the customer- first service, the luxurious amenities, and the perfect central location. Just back from a week in London for R&R with my wife and met all the criteria for wanting to return to here for my return trip. Have traveled to lots of global destinations, strong recommend. We found it from TripAdvisor and would definitely rate 5 out of 5. Nice job! read more

You couldn't ask for a better location. Very close to Piccadilly Circus, lots of shopping, and great sights. The service was excellent and the staff was warm and welcoming. The room was ample and comfortable. Would certainly do again. read more

Sofitel St James is centrally located - 5 minutes walk from both Piccadilly Circus and Trafalgar Square - meaning it is accessible by tube. Whilst on a main thoroughfare, I would recommend taking a map unless you know London well. It's quite easy to take a wrong turn. My wife and I stayed here for a weekend in October 2008. We found the staff to be very accommodating without being intrusive. The public areas were simple, but impressive. The interior had been sympathetically furnished to complement the archtiecture of the building. The rose lounge is unique and makes you feel as though you in someone's home, rather than a chain hotel. The bar, overpriced as you would expect, is pleasant enough for a drink before going out or when returning. All very comfortable and secluded. The restaurant obviously has a good reputation, but with so much selection in the area, it didn't really appeal sufficiently for us to eat there. The rooms are tastefully furnished - genuinely antique furniture and the bed was wonderfully comfortable. Most impressive was the bathroom, which defintely has a wow factor. It ticks all the boxes for a romantic weekend. It would be fine for those on a business trip, although some people might prefer a larger room. The views are pretty uninspiring - in our case overlooking a flat roof. Sofitel represents decent value for money in the area. I wouldn't say it is truly outstanding, but delivers everything you would expect for a hotel in this price range. Would stay again and recommend. However, if you are looking for something really special, I suspect there are better options. read more

Very bad experience! We stayed 3 nights and didn't like that housekeeping kept coming into our room while we were out. The second day we left the do not disturb light on and housekeeping still came in and did their thing. However they were still in the room when we got back at 7pm to shower and get dressed for a dinner reservation we made from weeks before our trip. We were so mad and went downstairs. The girl at the reception was less than helpful and shuffled us to EMILY who started to give us bs! She questioned us about if we are sure we left the do not disturb or not. They treat and talk to the guests like we are stupid and don't know the difference. Yes we know! We are the one traveling! Sure enough we get back to the room to find a note saying we tried to come in but the sign do not disturb was lite so we came in anyways! WTF?? What kind of policy is this?? We don't like people coming in and out of our room while we have our things out. Our passports, cash, etc. Nevertheless we had to cancel our dinner reservations we had made from the us and went to a whatever overpriced tourist trap near the hotel that probably gives the hotel a kick back! Not very happy with the hotel and especially the management. After complaining to EMILY she said there is nothing she can do especially since we booked our hotel thru hotels.com as if we didn't pay thru the nose. read more

I am no stranger to the Sofitel St. James, and have been staying here every time I have visited London for the past 7 years or so. This hotel never disappoints. I used to stay in their suites before they refurbished them and loved them then. Now, with a new and super elegant, comfortable, spacious and luxurious design I enjoy my stays even more. The hotel staff are always pleasant and helpful. The service is impeccable and timely. The details (the little treats they leave every afternoon, the wonderful Hermes goodies, the amazingly comfortable beds, the soothing evening tea by the bedside, the personal service and the super welcoming door man, among many other things) make each London stay feel like a well deserved retreat. The So Spa never disappoints, and the afternoon tea in the rose lounge a reminder that this very French hotel is still in London- and in the most fun part of London at that. This wonderful hotel is my favorite part of visiting this lovely city, and its quiet location in the middle of the bustling shopping and theater district makes it a gem to be rediscovered during every trip to London. read more

Sofitel St James is a beautiful hotel with great customer service. They really go out of their way to help you feel at home and welcomed. Some times customer service helps certain hotels elevate although they lack in other areas. This was not the case with Sofitel: The hotel is beautiful, our room was also spacious with a great bathroom, and the location is very close to the Westminster Bridge and the Buckingham Palace. You may not have to take a taxi throughout your trip because everything you want is located about 10-20 minute walk from the hotel. We also had tea at the Rose Lounge. That was a great and relaxing experience. We had the seasonal Darjeeling tea. The room-service was also good. We will definitely come back. read more

I just returned with my family from the Sofitel St. James after a fantastic 10 day holiday respite. First, we were greeted on the sidewalk upon our arrival with the warmest welcome by General Manager Nicolas Pesty and his team. Nicolas is a great guy with a super personality to match! He had everything taken care of and couldn't have been more gracious. I was with my wife and young daughters 8 and 5 years old. We were shown around the hotel with one of his team and my girls were elated to find fruit, pastries, juices, balloons weighted down by cookies, and gifts sitting on the bed in their room. The detail was amazing because they love to paint and have been using the gifts since we returned to Boston. Nicolas and his team do their homework because my girls speak multiple languages and they had some of their team speaking in Spanish and Italian to them. That's impressive!! The St. James is a beautiful historic property and we really felt very comfortable throughout the entire stay. But what separates the St. James are the people who are so warm and so giving of themselves. Julien Davain is a superstar! period... he just made sure we had what we needed at all times and did it with such passion it is quite obvious he loves what he does. from making sure we had a table in restaurant to giving us recommendations on the wine list he did it all with such ease. Julien made our stay easy at all times. my girls loved breakfast because the Sofitel has everything you could ever imagine at their breakfast...They enjoyed the choices everyday and we were welcomed every morning by Allyson Licciardi who always made sure my girls were happy! She would be looking for a table as soon as she saw us approaching The Balcon (which is a superb restaurant) and poof.. a table would be ready!! We had such a great experience with Emmanuel, Narkis, and woman from Turkey who I apologize for not getting her name. But all three interacted with such warmth every morning with my girls, it just couldn't have been a better start to our day! The concierge team was tops in its recommendations and guidance throughout our stay and were so easy to work with. When we would leave for the day or upon arrival Romain would always give us some insight into the day as we left and be so helpful upon our return in the evening. My wife spent some time at the spa and thoroughly enjoyed her experience and I used their gym which is furnished with Technogym equipment which I prefer to use. The hotel is perfectly located in Waterloo Square and everything was so easy to get to from our location. I would highly recommend the Sofitel St. James to my friends, family, colleagues, clients, or anyone who enjoys a first class experience! I won't stay anywhere else when I return to the UK that's for sure! Thank you for making our holiday such a memorable one!! read more

My husband and I have stayed in this hotel five or six times. In the past it was always very good which is why we returned to this property. HOWEVER: this July we arrived for a 7 night stay. We were taken to a room that smelled like you had your head in a bucket of Lysol. I immediately had physical symptoms such as: rapid heart beat, running eyes, extreme nausea. The desk person who escorted us to the room began to open windows. My husband told her the room stank of chemicals and was uninhabitable. She brought up more staff, and for the next few hours we were hauled around the Sofitel St. James, from room to room. We were shown approximately 4 rooms. Perhaps 5 rooms. They all stank of chemical cleaning solutions that this hotel is obviously using NOW. By 3:30 pm, exhausted from this ordeal, we returned to the front desk and said we would not be staying at this hotel. Everyone at the desk knew exactly what was going on. They called in a manager named Peter Martin. He listened to our problem and said the following: ' I am charging you for one nights stay including fees and taxes.' I replied that we had purchased trip cancellation insurance. He just ignored this information and stuck with his threat. His one night stay with fees and taxes is a large sum of money. I told him that I'm a journalist and will write this up on all social media if he attempts to steal money from us for a room that we NEVER OCCUPIED. We left the Sofitel and went to another hotel where the room didn't smell, and we got the same rate as Sofitel. The new hotel, by the way, was a much larger room (no odor) and much more elegant. BUT, we now continue to receive a charge from Sofitel (via Expedia) since July. I have filed continuous reports to my credit card, they do a 'follow up' and then a few weeks later the charge reappears on my credit card bill. Each time they re-bill me, they send me 'faxes from the Sofitel' that contain different accounts of what occurred that afternoon. The Sofitel has changed their story so many times and each time it's a LIE. Yes. Lie. I have been told we 'occupied rooms and made them un-saleable'. We never used a single room other than to sit in a chair for a moment so that I wouldn't faint. We didn't sleep in a bed. How could we? This is the hotel from hell. I also blame Expedia for all this thievery, because they were contacted by me via phone, numerous times, and know full well the situation. Sofitel and Expedia are the bed-mates in that hotel. Not me and my husband. I will NEVER pay this charge. read more