Was a little skeptical after reading the other reviews but we had an amazing experience and we will definitely be back in the future. My daughter is a first time patient and is terrified of dentists. We tried going to a different dentist a week ago and got nowhere at the other dentist office. I was referred to this practice, even though I live 40 minutes away and will happily make the drive again in the future. Scheduling the appt - I had no problems scheduling an appointment. They were able to schedule me for the same day but due to scheduling conflicts on my part, I had to reschedule. I had several questions before my appt and was able to get through fairly easily. I got their voicemail when calling twice but I don't like leaving messages so I just called back at a later time. (While sitting at the dentist office, the staff gave their full attention to the patients so it's understandable that I got the voicemail at times.). Bonus - they were even able to schedule my nieces at the same time. Checking in - staff was friendly. Quick check in with no problems. Appt - not the fanciest office (other practices have TV's for patients and they didn't) but office was clean and catered to children. Staff was AMAZING. We were able to get through X-rays and cleaning with NO TEARS (kudos to Angelique). Staff was patient and friendly - to the point that my daughter kept talking during the appt. they definitely made her feel comfortable. Everyone has a bad day. I would recommend giving this practice a try for yourself and not going off the other reviews. read more

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This office is very unprofessional when it comes to scheduling. Not only is it difficult to obtain an appointment, they will cancel the appointment randomly or schedule an appointment on a day that they are closed and won't even tell you. Once you get inside, the front office staff is hit or miss with whether or not they want to be rude or friendly. The dentist is OK, but sometimes she does not listen and sometimes she does not provide necessary information regarding your child's condition and/or treatment. I am looking for another provider. I have attached email communication to show their unprofessionalism. Even after my voice message and email, they still did not provide an appointment and they requested information that I already provided. Please don't ever use this provider. read more

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It has been 1 year since my children have been to this practice. After multiple attempts to schedule dental work I chose another practice. 1 year later I received a text to confirm their appointment for check up. The place doesn't feel clean and when they had their exams the light was broken as well as their x-ray machine. They did a dental exam without proper lighting! The did not give me details on anything that needed to be done. Office staff is unorganized and the dentist her self is over booked. read more

This place is unprofessional!! Don't I repeat don't bring your special needs kids to this place. You will be waiting for hours on hours!! When you ask questions "dr Collin" will get an attitude. She came in at 11:00 when the doors says 8am. People with early appointments had to sit outside in their cars until she felt like showing up. They don't not cater to our kids, and only in it for the money. DONT GO TO THIS DENTIST!!! HORRIBLE HORRIBLE PLACE!!! read more

Soft Palate Dentistry - Worse place ever!! - Pediatric Dentists Near Me - Norfolk, Virginia

not family oriented. i know there's not a lot of dentists for you g kids but the drive elsewhere is worth it to be treated w dignity

I'm sure the staff are trying their best to manage their time wisely. However, I don't think we could wait a minute longer since we've already waited an hour. Our daughter's appointment was rescheduled the first time up due to the dentist having a family emergency. Okay, no problem. We were on time came the rescheduled appointment day. We waited for so long and couldn't wait anymore so we decided to tell the staff that we'll leave. They didn't say anything nor offered to reschedule In the end, my 20 month old didn't get to see her dentist. We don't even know how much more we'll be waiting had we stayed. The staff should have communicated that it will take a while, and we could've just rescheduled. They need to figure out a way to fix their wait times. Our time is precious to us as well. read more

Had an appt scheduled for my son on a Tuesday. I called Friday before to confirm-no answer-left a message. Called at least 6 times Monday- no answer-left 2 voicemails. Used the message feature on their site-no response. I didn't bother to call again Tuesday or show up! read more

Didn't pay attention to the other reviews and I'm very glad I didn't. Needed a last minute dentist for some paperwork for my 15 month old. The doctor was so professional, so well educated and so sweet she handled my son with so much care and respect I was absolutely impressed and would recommend anyone that has a very small child to be seen here. read more

This is the most unprofessional and frustrating office I've ever attempted to deal with. It's unfortunate, because the girls that work in the office and the dentist were all very nice, however no one seems to know what's going on. I brought my daughter in before Christmas, after a long search for a dentist that saw special needs children. Since it's advertised on the website that they do, I was excited and thought it would be a great fit. I brought her in for the initial appt and she was uncooperative, which I had previously informed the staff that she would be. WE made a follow up appt for February to try and sedate her and get x-rays so she could be taken to the OR at the hospital for her dental work. I let them know at that time that she would not drink the sedative, but they said they had to try first before the OR for insurance purposes. I agreed and we went back and tried, but again were unsuccessful. Dr. Collins gave me all the paperwork for the hospital visit and told me to fill it out and email it back, which I did the same day. Our appt was scheduled for a couple weeks out. About a week before our appt I called to inquire about the COVID test required for the surgery center and was told my daughters appt would not be happening on that date and that someone would call me to give me a new date. An entire month went by with no contact from the dental office. I reached back out at least 4 times before I was given the new date of 3/31/22. The receptionist I spoke to inquired about the paperwork I had previously sent, I informed her I sent it via email back in February but I would send it over again just in case they didn't have it. I was told to make sure she went and got a physical from her doctor and a COVID test 3 days before the procedure, which I did. I was told someone would call me before the procedure date to give me the time and instructions. The day before the scheduled procedure, I called the office multiple times during the day, speaking to someone twice and being told that I would absolutely receive a call back before the end of the day to discuss the surgical schedule. No one ever called me back. I finally left a voicemail after the office had apparently closed for the day and sent a facebook message inquiring as to what I was supposed to do, as I had no information about the time or pre op instructions for my daughters appt. I received a text message at 8:39 pm from someone informing me that they didn't receive all the paperwork and had not scheduled the appointment at all. I inquired about what paperwork they didn't have, and they said the paperwork from the pediatrician. I informed them that I had it, as I was told to get it and bring it to the surgery appointment. They just stated that they will review what went wrong and call me tomorrow to schedule her and make sure it doesn't happen again. Well, it's now tomorrow, and I never received a call. I called a couple times in the day and finally got someone on the phone around 4:30. I tell her what I need and she places me on hold for a few minutes. She picks back up and hangs up the phone. I think it must've been an accidental hang up so I call back. No answer. I call back multiple times, no answer. I decide to call from my husbands phone and they pick up immediately. So I hang up and call right back from my phone, again no answer. Petty, I admit, but I wanted to know if they were screening the calls and not answering on purpose, which obviously they were. Now here's the main point, if you are the parent of a special needs child, or any child for that matter, you do not have time to play games and be childish when you are just trying to get medical care for your child. I can't believe how this situation has played out and I'm incredibly disappointed in the entire experience with this office. Now I have to restart my search for a dentist all over again after wasting nearly 4 months playing games with this office, meanwhile my daughter is still in pain and will have to wait even longer to get relief. read more

If your patient does not have severe mental impairments, this is the place for you. I read a review that had the same terrible experience as we did. I was referred to this practice for my 28 year old son with Cerebral Palsy. Again, if your loved one can cooperate and respond well to verbal commands then I recommend them bc I observed several patients receive quality care during my visit. Dr. Collins and her staff were as pleasant as they could be with such a busy schedule. However, my son is a difficult case and suffers from an aversion that will not allow for someone to examine him orally with the expectation of cooperation. I advised them of this the previous year he was seen as well as this time. They stated they had to try even though it was in his record from last visit where they gave us the run around about having it done in OR. Did not mention he was scheduled last year and then when date arrived for procedure they told me he was not scheduled and that due to COVID they were no longer seeing adults until the beginning of 2023. That bring us to date. After leaving I was told I would receive the paperwork and after calling 5 times they either act like they do not know what I am speaking of or pass me off. I am saying all of this to save you time and frustration, if your loved one cannot cooperate do not go here. I truly wish they would have just been upfront and said they could not provide the services we need. It is unprofessional and inconsiderate to people who are already under tremendous stress. read more

We brought both kids in this afternoon for an annual checkup. We had to wait for a whooping five minutes before both were brought back. The assistants were amazing. The DR herself was far better, personable and friendly the Han any dentist we've seen before. I'm impressed with the practice and will continue to bring my kids here. read more