Refreshing to find how patients are provided with "assembly line" attention that saves time for both patient and dentist. Much appreciated!

My first time here. Nice front desk. Very friendly team of staff and dentist. The examination itself moved along quickly, just had a longer wait time to be seen despite having an appointment. Good to know for the next visit. Overall positive experience for me. read more

Soft Touch Dental of Springfield - Front desk - Oral Surgeons Near Me - Springfield, Oregon

Got called into work at 5 AM and couldn't make my appointment. I called as soon as I could to reschedule and was basically told too bad -- because I missed the appointment, now I can only call every single day and hope there's an opening. No flexibility, no understanding, nothing. On top of that, the two times I've actually been there were a complete mess. Everything feels rushed from the second you walk in. They hurry you in, hurry you out, and if you actually have questions about your appointment or treatment, good luck getting anyone to slow down long enough to answer them. Customer service is terrible, communication is worse, and the whole place feels disorganized and chaotic. Definitely not a good experience. read more

Discrimination: ADA To preface this complaint, I am disabled/handicapped in a wheelchair. I rely on 24/7 care. My husband transports me to appointments. It is very difficult for me to get to appointments. There is a level of planning involved. He needs to take time off work to physically assist me, lifting me in and out of the vehicle and the dental chair. On this day, 9/10/2025, I had an appointment with Soft Touch Dental at 5:30 PM for a tooth extraction. My husband called from work to advise me that there was no way he could lift me in and out of the vehicle, and he was currently on the way to the doctor because he had injured his back and could hardly walk. He asked me to reschedule my appointment. This was at 10:15 AM. I called Soft Touch Dental to cancel and reschedule my appointment. I was told that since I cancelled on the same day, I was no longer allowed to "make" appointments, and I would need to call the office every day starting at 8:00 AM to look for openings on that day. I explained my disabilities, and that I needed at least 24 hours to make arrangements, such as my husband taking time off work, and they still REFUSED to accommodate my handicap and disability. Their blatant disregard for my disability and refusal to provide reasonable accommodations and refusal to make an appointment is disgusting, and a total disregard for the Americans with Disabilities Act of 1990 is a clear violation. read more

This clinic is terrible; the staff is very racist, especially toward Spanish speakers. They won't help you unless you speak English well. My native language isn't English--though I do speak a little Spanish and a little English--but they expect you to speak English perfectly; they even threatened to cancel my appointment. This is a negative review. And I saw someone else who needed a Spanish speaker also get threatened with having their appointment cancelled; that happened about a week ago. read more

Quality care. All the people who work there are very compassionate and supportive to people with dental anxiety. Dr. Sadaka is kind, gentle, and knowledgeable in his expertise. I have severe phobia of the dentist and I've made it to all my appointments so that says a lot about this office. read more

I am a first responder and would rather go into a burning building or hold a live rattle snake then go to the dentist. This dr. Is quick and pulled a tooth with no pain to me. I will only go to him from now on. Great staff the Dr. Was knowledgable and respected my fears. Great job crew. read more

I have been going here for a year and a half now, i will not be going back. I had an appointment a week ago and they made no mention of my wisdom teeth coming in, fast forward to now, I am in so much pain, and two of them are coming in and crowding my mouth. On top of this they are refusing me an emergency appointment because "my file has no mention of my wisdom teeth coming in, and I was seen a week ago so they can't be coming in already." The care is aweful, they have been so hard to work with, I am disapointed with how they are running their buisiness. read more

They were so nice here the dentist was very gentle and caring definitely eased my anxiety very happy I chose this dental office

Absolutely horrible place. I had an appointment today and am sick and cannot come in because I don't wanna risk getting others sick let alone a procedure they preform messing me up because I was sick while going under. I had to cancel this morning and I get told same day cancellation makes it to where I CANNOT reschedule and NOT even allowed to set up another appointment, got told to call on Monday and Wednesday to every week to see if someone else canceled and I can get it. Absolutely not, nice job on losing even MORE business, you have terrible ratings, no wonder. I will not be back. read more

Horrible! Are these people for real? Soft touch? Really? Worst Interaction with a health professional (?)! Absolutely no people skills! Run away from this business! read more

I had the absolute worst experience at this dentist office after getting a basic cavity filled. To make matters worse, the next morning I woke up with a huge mouth ulcer near where the filling was done. My jaw was in excruciating pain, and my mouth was so swollen. I called the emergency phone number on there site and they told me to gargle salt water... It was clear that the filling was not done properly and had caused an infection. I had to go to another dentist to fix the mess they made. Which he told me that the dentist had scratched my gum with a tool he used during the filling and prescribed me medication for the infection. I would never recommend this dentist office to anyone. They clearly don't care about their patients' well-being and are only interested in making money. Avoid at all costs! read more

DO NOT GO TO THIS DENTIST! My daughter went to the dentist to get a basic cavity filled. The next day she had badly infected lip and gum... She called them and they told her to "gargle salt water"??? She called a REAL dentist who looked at her mouth and told her they had cut her lip with a tool when working on her mouth and her mouth was infected and need antibiotics...the original doctor not only did not tell her this and did not give her antibiotics....they tried to cover their incompetence with "gargle salt water". That was their solution to the infection was caused from having an unclean office and the doctor being derelict! I have since read other reviews on this dentist office and it seems like par for the course with these guys..... The State of Oregon needs to seriously look into this practice. DO NOT GO TO THIS DENTIST! read more

I have seen Danny Sadakah for 3 separate visits now. I really appreciate how he has treated me and kept me informed while making decisions about my teeth. He is very calming while being informative. I myself have some insecurities and it just is very helpful to be reminded how good I'm doing and just being encouraged the way he does while working. I've never had such a friendly dentist. I'm not a big fan of the receptionist workers, none of them have been friendly or shown good customer service, but as calming as Danny is, I will keep coming back for that. The dentist is the part that actually matters during my visit. read more

My husband and I have been going to see Dr Sadakah at Soft Touch in Springfield for years. We have always been happy with him and the staff there. But after today, I had to take the time to write a review. I just finished getting crowns put on my two front teeth. I put it off for years because of the expense and for fear of it not looking natural. They were bucked, split, chipped and the enamel was wearing off. It was time. I am so glad I did it. Not only did my new crowns take care of all my fore mentioned issues but, they are so natural looking and so beautiful! Thank you Dr Sadakah . read more

dentist himself told me he would be sure to get me in to finish the extractions he began for dentures- it took me three week + to get back into the dentist to remove the remaining three he left in my mouth. they are constantly busy and are not very informative. It takes 20 minutes to answer phone calls while on hold. they are not willing to bend to get dental emergencies in. rude and disrespectful staff. not willing to compromise for the dental patients read more

When we changed dental insurance we had to switch dentists so we decided to go to the only in network clinic in Springfield, Soft Touch. The Dentist himself was the best part of the experience, the staff were okay. The facilities are a huge step down from what we are used to. read more

Soft Touch Dental of Springfield - My daughter at Soft Touch Dental - Oral Surgeons Near Me - Springfield, Oregon

Their person that answered the phone is very unprofessional and rude. She didn't even bother to ask me my information and answered the phone with a bad attitude. When I asked a question, she gave me a very generic response and wouldn't explain her answer. I asked for her to explain why I couldn't make an appointment and she kept repeating the same generic response. How are you supposed to make an appointment if you can't get past the rudest receptionist. Talk about bad business practice. read more

My son has a horrible virus that he woke up with. He has an appt today and I called to say how I'll he was and no matter the reason it's considered same day cancelation and won't be able to be seen again unless it's a same day appt which I have to just keep calling to get him into. This makes no sense for keeping him or others at Soft touch healthy and terrible for encouraging people to take care of their oral health. The same day cancelation policy doesn't work for working families. I'm very disappointed with the dentist we were assigned. I won't be bringing my children back to some where that would punish a child for being ill. read more

Dentist's wrists smelled like old saliva. I don't think he washes his hands. Nurses were friendly, though.

Terrible missed appointments policy. They basically act like people aren't capable of making mistakes or have extenuating circumstances. I was effectively denied further service at this office simply for missing a singular appointment. I understand that people shouldn't miss appointments and I believe it's good to have policies to discourage that. But nowhere on their policy sheet does it state that this is the case. Honestly, I'm amazed at the complete lack of sympathy the scheduling team shows. Outside of that, their main goals seem to pack as many appointments in as possible and get people in and out as fast as possible. Absolutely do not recommend this office. read more

Dr. Sadakah leaves a lot to be desired in a dentist. His saccharine polite demeanor do nothing to hide his impatience and his attitude that shouts "I'M THE DENTIST HERE. NOT YOU. I KNOW EVERYTHING."; two things I doubt any dental patient wants to experience with a dentist. These two personality traits are desperately transparent in him. I had an appointment with him yesterday and he was nearly an hour late getting to me. I could hear him speaking with other patients before he got to me as there are no walls between rooms. He spent maybe - at most - three minutes with each patient. And ALL OF US - ACCORDING TO HIM, including me after he saw me, have multiple cavities. Is that possible? Of course, but is it likely that we ALL have as many as I heard him say? No. He just filled 7 cavities for me two years ago and according to him, I now have three more. And I don't believe him. He didn't bother to point them out to me on the x-ray nor did he provide ideas as to how I might have chipped my tooth last week. He simply called it a cavity. I'm no dentist, but I know it's not a cavity ?!?! I should note here that I take extreme cleanliness measures when it comes to caring for my teeth. I always have. I don't believe this dentist is honest or good with his patients, and I strongly suggest that prospective patients look elsewhere for a new dentist. read more

This is sad to say because this is not the only dental office excepting OHP patience that has staff who are completely inconsiderate. just about EVERY TIME I call in or even am in the dental office in Springfield OR, the counter women are rude. They are short when asking or answering questions, they almost never greet a phone call nicely and have little to no patience with clients. Why work in customer service if you don't seem to even LIKE PEOPLE ? read more

I am a lot long time patient of Dr. Sadakah and he is the best dentist I have had. He has always done a very good job of keeping my teeth in good health and his hygienist Johnny is very good. Dr. Sadakah is a good guy also which is a bonus read more

Dr. Sadakah is absolutely amazing! I have a horrible infected tooth, and had to have a root canal. Root canals have to be the worst thing in the whole world! And on top of that, I have severe dental anxiety so I have never been able to have any dental procedures without being completely sedated because no dentist has every been able to numb me correctly. I didn't feel a thing! He numbed me correctly, and quickly. He explained everything exactly as I needed to know, and did not over complicate explanations or what was going on. The front desk staff was very polite and professional, and extremely empathetic discussing payment options (because of course my insurance doesn't cover root canals). All in all I would say this is the best experience I have had with a dental office, possibly any medical office, ever. They are over an hour away from my house but I will continue to make the trip down for all of my dental needs. I would highly recommend Dr. Sadakah and his staff to anyone. read more

Let me start by saying the front desk staff and assistants are kind and try their best to be helpful. It's the doctor himself that brings the 1 star review. He is arrogant and has no listening skills. It's his way or no way at all. I highly recommend avoiding this dentist' read more

I had come to this dentistry in hopes of treating a broken tooth, and while that was in fact done, I hadn't planned to be verbally insulted while there. Once they had decided the tooth needed to be removed, I was put in the "Capable" hands of one Dr. Danny Sadakah. While under his treatment, he proceeded to mock me for my dislike of needles, asking "Would you like to call your mommy,". As if this wasn't bad enough, he was also short tempered, snapping at me multiple times for relatively minor reactions. But the worst came when halfway through the procedure, the man then told me that if I didn't stop reacting, he would stop the procedure part way through, leaving the bone fragments, and the bottom half of my tooth still in my mouth. Because I desired to actually have the tooth removed, I tried my hardest to remain still, which difficult for someone like me. The fact that this man acts like this to a patient is appalling, and I shall not go to this dentistry again read more

I confirmed my appointment the day before by a text message. My morning appointment was scheduled at 9Am. I woke up at 7 o'clock in the morning with a sore throat and a fever. I've had both my vaccinations. I'm still concerned as I work with the public that I might be infected. I drove down for my appointment and sat in my car and made an executive decision at 9 o'clock not to go inside the building. I called from outside and told them I was running a fever and was concerned about possibly having the virus and not wanting to come in. I was told I could plead my situation for the corporate office to possibly "Review my case" otherwise I would have to wait 4 months because I missed the appointment. This was my 2nd visit to the office. The 1st went efficiently, although I did notice they were moving people in-and-out of the office very quickly. That did signal to me as a red flag. If you're going to be taking your time to do good work you better make sure you're precise. I want someone who is working on my teeth to be careful and also have a good bedside manner. I'm a responsible person and I felt like I was treated like a loser. Is this the category and treatment of how this particular office runs its business as a factory? My 2nd appointment was for a cleaning. I don't want to make people sick. I honestly feel that policy even though they are running a business needs to be a little bit more HUMAN, and flexible with those who are concerned about the variant. We have good cause now with the situation that we're in. I think to protect the employees and the people coming into the building there needs to be a responsibility. Maybe the business policy should be reconsidered. The people that work there were just doing their job. After reviewing the reviews on Yelp I'm considering this situation to be a blessing in disguise. I need to find a dentist with integrity as well as A positive office environment for its employees and clients. Humans with real life experiences. Not excuses, just situations that need to be worked with. I realize as a business owner myself people can be irresponsible and disrespectful, but don't treat somebody like they've committed a crime when they're doing the best they can. There needs to be some intelligence in every situation that is handled, especially when dentistry is medical. I came home feeling like I had been fired. This is not good, not good at all. read more

Unfortunately the front office is as rude and judgemental as they get. The dentist & dental assistant were so nice. I almost left because of the front office tho. I've never experienced such nasty customer service & judgment for having OHP. read more

I broke a tooth and they got me in the next day. But...I got there 15 min prior to appointment time, had paperwork done in about ten minutes, so far so good. I waited and waited, watched people leave, was the only one in the waiting room for a half hour. Then others started coming in, checking in and getting called back, while I sat there 45min after my appointment time. I asked if I got forgotten but was blown off by the reception not even going back to check. I got back one hour after my schedule time, from there things went fine. The technician and doctor were professional and polite. read more

Soft Touch Dental is a great dental Clinic with good staff that are friendly and knowledgeable, Dr Sadakah and doctor Wilde are both great dentist and I have had a good experience for all of my dental work that I got here. I have been going since January and I have had various work done and never had a issue at all read more

Dr. Sadakah has been amazing, as well as his staff! I needed a lot of dental work and he is the best dentist I have ever been to! Thank you so much! read more

Very thankful for Soft Touch Dental , I came in the other day after days of searching for a dentist who would accept new patients during these hard time . I was having a dental emergency and in a ton of pain, Soft touch got me in right away. All of there staff were very kind and answered all my questions. They got my surgery scheduled for the 22nd (only so far out because I have to finish my antibiotics first) . I will continue to go here . read more

Dr. Danny sadakah is very unprofessional and rude . I went in for my appointment on 12-22-21. I asked for white fillings, said he wasn't doing my molar with the White filling but would do my other tooth using it. I said ok to the one . In hindsight I should have left then. As he proceeded to numb me, I raised my hand and mumbled i was in pain. He rudely told me to put my hand down. He left the room for few minutes and then returned to start drilling. As he was drilling I again said I was in pain. He stopped and said he would numb me some more. He started to numb me again and raised my hand and said I was in pain, stop. He stopped to yell at me that I would no longer be his patient after this appointment, but would finish the tooth he had drilled on. I asked why, all I did was indicate I was in pain. He said I made him uncomfortable. I made him uncomfortable.. right. He has no bed side manners. When he returned I asked him for his name, I wasn't sure. I thought there were more than one dentist at the office. He was offended and he said he would not finish the tooth he had drilled on. I honestly couldn't believe his disgusting behavior. I asked to speak to the office manager, she had a blank look, offered no apology for his behavior or any suggestion. I asked for another dentist she said he was the only one there and he didn't have to finish my tooth. I had no issues with that tooth prior this appointment but I left with a bigger cavity exposed, and pain. I was unable to find a dentist office for an emergency appointment that accepts my insurance before Christmas . It is now 12-27 due to the weather I'm still having a hard time making an appointment as many offices are closed. I'm appalled Danny Sadakah still has a license with all the bad reviews and the way he treats people. I've been trying to reach soft touch dental's corporate office to make an official complaint about this dentist and this dentist office. No response as of now. I understand the holidays but I will continue to call. Im also contacting the Oregon Board of Dentistry to report soft touch dental and Danny Sadakah. read more

The doctor was kind and did an excellent job on fillings. However, if you need a referral for denture repairs I would not recommend the Springfield office. I have been trying to get a referral to repair a denture that is cracking more everyday. Coordination of information is terrible. I'm the one having to sort out their work. Still no resolution. Maybe because they're only open on Wednesday. Plus when I did my another follow up, the referral person was out for two weeks. read more

Do not go here! Tried to tell me I had 8 cavities and a root canal. Went for a second opinion at a more respectable office. No root canal, only one minor cavity. These people made me feel like my teeth were rotting away. read more

When I met the dentist for the first time I looked at his gloves and had a funny feeling and asked myself, "Are those clean?" And then he touched his chair with the gloves and then he puts his hands in my mouth and the gloves stink! Only after going there did I read the reviews on Yelp. My experience correlates with the other people's experiences. I'm lucky I didn't get sick from the other patients. If a dentist is too lazy to change gloves or wash his hands then he does not care about his patients. Would you want someone who doesn't care about his patients doing dental work on you? After reading the reviews I will not go back there. I've been traumatized from experiences at Disadvantage Dental and I don't need someone doing dental work on me who is not going to respect me when I raise my hand or close my eyes when the needle comes. Also I told the front desk lady that I had gone to the wrong address because the old address was on the internet still. She didn't apologize or say they'd fix it. It is no longer on B street! I'm so glad I read these reviews before bringing 700 some dollars cash to them for a filling. I almost did! They say it's 700 something cash for a filling or like $1,200 or so if using a card. Interesting. The lady who did my x rays was nice. read more

They are a no nonsense dentist group. I would give them 3.5 stars. Certainly they are a good resource for those on Oregon Health Plan who are responsible and keep there appointments. They get you in and get your concerns taken care of very efficiently and get you out as fast as possible. This is not a patient oriented clinic that conveys warmth or personal interest to establish long term patient care. I would call it a fast food supply, rather then a family diner. In the end tho, they do good work. read more

I am simply appalled by this office. I can't understand how such an aweful person can continue practicing. My son, who is on the autistic spectrum, needed his tooth pulled. He is very high functioning and employed simple coping techniques during his procedure. Like one many of us use closing his eyes while getting the shots. The Dr. Asked if he needed his mommy. I truly hope this was some misguided attempt at humor. My son had to sit through abuse and degrading behavior even though he is NOT ASKING THE WORLD TO CHANGE FOR HIM. He has adapted very well to a world that is difficult and sometimes overwhelming with his disability. The dentist was quick to anger and unreasonable. If you have a choice choose a different dentist. Especially if you are bringing in someone with disabilities. read more

I think there's a huge misconception going on about this place. I've read a lot of bad reviews and I can't seem to figure out why anyone would say anything negative about this place or Mr. Sadakah. He is super nice and caring. He has been a great dentist to me every time I have seen him. I haven't had a bad experience yet. The ladies up front are always super nice too. I would recommend this place to anyone. read more