Our experiences at McKenzie River Dental with Doctor Welch and her team have been exceptional. She…read moreleads her team with confidence and care, which in turn, leads to exceptional patient care. They take the time to educate, so that you can make informed decisions about your dental needs and care and our family truly appreciates this. The warm and welcoming atmosphere at McKenzie River Dental sets patients at ease, which is particularly nice for children as they experience their dental visits. Cinda has been our hygienist for may years. Her kindness, knowledge and thoroughness set the bar to which others aspire. I recommend McKenzie River Dental to all my friends, family, and clients. They are simply THE BEST!

Location, appointment scheduling, atmosphere were all great. Waited over 20 minutes. Amber…read more(hygienist) was great. Dr Welch, lacking in professional manner, interest in patient, with more attention to income than care. Directed unnecessary treatment above contracted insurance prices. I requested insurance give predetermination. Dental office charges: $1,080 charge, $540 would be my part. Insurance determines: $194 charge, $97 my part. Beware!

There aren't enough good things I can say about SmileAlive and everyone who works here. Incredibly…read morewarm people and super helpful. My teeth and gums thank them for explaining things and just making the entire process a pleasant experience.

I hate going to the dentist however Smile Alive is the best. They are really caring and treat you…read morelike you are part of the family. I have been going to them for over 10 years and I watched the care they provide to all of their patients.

Dr. Lee and Haelee were absolutely amazing. They gave me a one day crown that they scanned and…read moreplaced all in the same visit. My last dentist, it took weeks just for them to then turn around and have to seek approval from the insurance a second time because designing the crown took so long. I cannot overstate how nice it was to just get it all done in one vist. Both doctor Lee and Haelee were friendly, included me in their conversation even when I could only respond with a thumbs up and they even went the extra mile of getting rid of calsification even though it wasn't originally in the plan. If you are looking for a Dentist, I highly recommend McKenzie Dental Center. Their hours are flexible, when I say I need an appointment while my kids are in school, they make sure to find something that works for me and I never have to wait long for anything.

Update! I just had a nice phone call with the lady that handles the billing and insurance. She…read morelooked up the insurance and found it was 100% covered for us and applied it for everyone on that plan. It was a very productive call and I appreciate the level of concern that she had. I'm going to update my review based off my level of care and service as a result and assume that moving forward the insurance issues will be taken care of. From my interactions with the front desk I did not know that there was anyone else to talk to about issues like this, so definitely give their billing team a call if you have any issues like I had, she sounded very willing to work with figuring things out.

Very poor. I was quoted 1k out of pocket and they knew I only had 1k a year in insurance. This was…read moresupposed to take place over 2 years (3months) so 3k total. They messed up my appointments so i was over charged the first year. On top of that they gave me the wrong promo when billed so I was given late fees and interest charges. When I called they said it was my fault for not knowing when and how much they charged insurance... I was 26 at the time and taken advantage of. It's a service I paid for them to get right, the appointments they scheduled were in conflict with my quote and how was I supposed to know?

I have been going to Dr. Raven's office(before it was Dr. Thurn) for 11 years and me experience has…read morealways been great!! The office staff is kind and helpful, and Karen, the RDH, who always does my cleaning is also kind gentle and thorough. Finally De Raven is wonderful, always explains exactly what needs to be done and why and listens to my concerns. I highly recommend Dr. Raven and his staff

The staff is great. Dr. Anderson is highly skills and is update on various dental services…read more Everyone is very personable and accommodating. I had a dental emergency and Dr. Anderson re-arranged his daily schedule to fit me in. This dental office is one of the highlights of our moving to Springfield five years ago.

If you need prompt expert service Dr. Nate is your guy! He really does it all. The staff here are…read morevery delightful as well He was able to squeeze my daughter in for a tooth removal. He had her giggling right away so she wouldn't feel nervous .

Pleasant and professional. A great dentist who gets me an appointment in a timely manner and can…read morehandle emergencies.

Be more honest in the products they provide. The dentist is a salesman. He sold me dentures that…read moredid not properly fit. and was not honest about their reliability

I came here after moving to the area and trying to establish a new dentist. I came to aspen…read moreexpecting to get my cleaning, check for cavities like a normal dentist checkup, and be on my way. Instead, I was given a bunch of x-rays (which is normal) and then a gum doctor and regular doctor looked at me for maybe 3 minutes each, before they were trying to tell me I needed a bunch of complicated laser treatment. I was then prompted into a room where they went over cost of said treatment and I was told I'd need to spend 2,000 dollars out of pocket for it. I have good teeth, and the doctor even said as much, but yet they were still trying to upsell me on this super expensive treatment I didn't need. When I told them that I wasn't interested they then tried to tell me they would knock 700 dollars off by postponing the laser, and just doing something else, and that it would've just over 1,000 dollars. When I said that I just wanted to get my cleaning and be on my way, they said they would not do a cleaning for me unless I got this 2,000 dollar treatment. I have never had a dentist office try to upsell me on things like I was in an auto shop trying to get an oil change. It was sleezy and unethical. This office is a scam and I would absolutely not go here if I were you I'm sure aspens response to this comment will be something like "we are sorry, each care plan is specifically crafted to each patient" like it is to every other comment in here. But if everyone in here has similar complaints, which is that aspen tries to oversell you on a bunch of complicated treatments you don't need, then clearly it isn't crafted to each patient, an this is just their playbook. Absolutely do NOT go here.

Appointments are rarely, if ever on time. I've waited over an hour more than once just to be seen…read moreand then left alone in a room for even longer. A simple, quick bite adjustment took about an hour and a half

My first time here. Nice front desk. Very friendly team of staff and dentist. The examination…read moreitself moved along quickly, just had a longer wait time to be seen despite having an appointment. Good to know for the next visit. Overall positive experience for me.

Got called into work at 5 AM and couldn't make my appointment. I called as soon as I could to…read morereschedule and was basically told too bad -- because I missed the appointment, now I can only call every single day and hope there's an opening. No flexibility, no understanding, nothing. On top of that, the two times I've actually been there were a complete mess. Everything feels rushed from the second you walk in. They hurry you in, hurry you out, and if you actually have questions about your appointment or treatment, good luck getting anyone to slow down long enough to answer them. Customer service is terrible, communication is worse, and the whole place feels disorganized and chaotic. Definitely not a good experience.