My first time here. Nice front desk. Very friendly team of staff and dentist. The examination…read moreitself moved along quickly, just had a longer wait time to be seen despite having an appointment. Good to know for the next visit. Overall positive experience for me.

Got called into work at 5 AM and couldn't make my appointment. I called as soon as I could to…read morereschedule and was basically told too bad -- because I missed the appointment, now I can only call every single day and hope there's an opening. No flexibility, no understanding, nothing. On top of that, the two times I've actually been there were a complete mess. Everything feels rushed from the second you walk in. They hurry you in, hurry you out, and if you actually have questions about your appointment or treatment, good luck getting anyone to slow down long enough to answer them. Customer service is terrible, communication is worse, and the whole place feels disorganized and chaotic. Definitely not a good experience.

I regret going to to this dentist. I had a front tooth crown that didn't quite match from another…read moredentist. I went to Dr. Sullivan in hopes that after more than 5 years of hiding my teeth when I talked or smiled, I'd be able to get some confidence back. I'm uncomfortable all the time after a front tooth crown he placed back in June. I've made many, many visits back to get adjustments as none of my other crowns on this same tooth have been uncomfortable, so I knew it wasn't supposed to feel this way. At my last visit, as he was adjusting the back, he must have accidentally hit the bottom of the crown and sliced part of it off. This is one of my front two top teeth, and now one is shorter than the other. I noticed it immediately and asked him about it. He completely denied having done it, even though I pointed out that I walked into the office that day with both of my two front teeth being the same length. What followed is nothing short of shame tactics on his part. Telling me he can never make me happy (gaslighting), when all I've been striving for is to make my mouth comfortable again, the way it was before this crown. I never nit picked the aesthetics of his work. His crowns have all been beautiful and matched perfectly, which I've let him know each time. I went to a different dentist and upon examination he let me know that I am uncomfortable due to crowding on my bottom teeth (something Dr. Sullivan had recognized in December and was working on for me). Basically, my bottom tooth wants to be where my crown is, so of course I'm uncomfortable. I'm going to an orthodontist next and hope to finally feel better. What's heartbreaking is that I am hiding my smile again, as the bottom of the crown has been sliced off. And since I don't plan to get the crown replaced, I will be hiding my smile for a very, very long time. I don't expect perfection in dentists, as they are human, too! But owning up to and admitting mistakes instead of gaslighting and demeaning me would have been a better way to handle that situation. I probably wouldn't have gone back, but I also wouldn't be writing this review right now. To his credit, he did give me all my money back. He also does work with labs that create perfect looking crowns.

I hadn't been to the dentist in a decade...then a tooth broke and I didn't have a choice...I was…read morenervous, anxious, and didn't really know what to expect...this office is amazing!!! They got me in super quick and were so accommodating, genuine, and caring...they offer a great and affordable, Vital Plan...I can't wait for my next cleaning in May (covered by Vital Plan...haha)...honestly I cannot express how much I love this office, and I haven't known them long...Dr. Sullivan is so easy going and gentle...Katie gives the best teeth cleanings...and Nancy is just the sweetest teeth goddess thank you all for being so great

Who looks forward to going to the dentist? Not many. I do! I have been a patient at Springfield…read moreSmileKeepers for 15 years. I have always been treated with respect and kindness. I would highly recommend Springfield SmileKeepers, and have, to many people I know. Thank you to hi Janice, Mary and cindy. The doctor, can't remember his name and all of the office staff.

The dentist I saw was very unhelpful and the office signed me up for the wrong type of appointment…read moreso I came in expecting to have one thing done, but she scheduled me for something else and so I said whatever and just got a partial extraction and when doing so he bruised a nerve & my bottom left side of my chin/lip was numb ** for weeks after. Not to mention at the same facility, but a different location(north eugene) I was getting a certain amount of nitrous for my dental anxiety and even though I know they have my stats from North Eugene because I signed for them to get sent over they barely give me enough for me to handle my dental anxiety, basically like not having anything at all ... do not go here if u can avoid it

I also got a ton of fillings (my teeth are not the best ‍) and it was great! I mean, it was as good…read moreas it could be given the nature of the service . I appreciate the respect, kindness and expert care I was shown by every member of the staff, from the front desk to the dentist who worked on my teeth.

After years of having beautiful teeth, mine started breaking off which was related to a medication…read morethat I need to take and I had to have all of my teeth removed. Then I had surgery for the placements of the studs that would click into my new/ fake teeth. The cost is astronomical and I have a very low tolerance for dental pain. I was referred to this office by my surgeon and neither of us were aware that there had been a major change in the denturists. She is a very pleasant young woman who is dedicated to her craft but in my case, my new teeth never stayed in properly. After my fifth visit, I decided to look for someone else. The office told me that I could go to an office in Salem but they d know of anyone who could place my teeth properly. Also, the covering of my front tooth came off while I was eating. So, not only did they not fit, but were made with a lower quality substance. This process has been very trying, painful and very expensive and I would not want anyone else to go through this process and get the same results. Also, the front desk staff are lacking common sense as you don't tell a patient "GOOD LUCK " when they have left the practice.

Our experiences at McKenzie River Dental with Doctor Welch and her team have been exceptional. She…read moreleads her team with confidence and care, which in turn, leads to exceptional patient care. They take the time to educate, so that you can make informed decisions about your dental needs and care and our family truly appreciates this. The warm and welcoming atmosphere at McKenzie River Dental sets patients at ease, which is particularly nice for children as they experience their dental visits. Cinda has been our hygienist for may years. Her kindness, knowledge and thoroughness set the bar to which others aspire. I recommend McKenzie River Dental to all my friends, family, and clients. They are simply THE BEST!

Location, appointment scheduling, atmosphere were all great. Waited over 20 minutes. Amber…read more(hygienist) was great. Dr Welch, lacking in professional manner, interest in patient, with more attention to income than care. Directed unnecessary treatment above contracted insurance prices. I requested insurance give predetermination. Dental office charges: $1,080 charge, $540 would be my part. Insurance determines: $194 charge, $97 my part. Beware!

been going to Renee Watts for over 20 yrs... even though for the last 7 yrs I live 100 miles from…read moreSpringfield! I will continue making the drive ( until I can't drive anymore)

What an amazing Dentist office. Everyone is friendly and they really do care about you and your…read morehealth. The ladies up front are the best, full of compassion. Patient for life !!! Definitely a "5 STAR PRACTICE"

Pleasant and professional. A great dentist who gets me an appointment in a timely manner and can…read morehandle emergencies.

Be more honest in the products they provide. The dentist is a salesman. He sold me dentures that…read moredid not properly fit. and was not honest about their reliability

Very poor. I was quoted 1k out of pocket and they knew I only had 1k a year in insurance. This was…read moresupposed to take place over 2 years (3months) so 3k total. They messed up my appointments so i was over charged the first year. On top of that they gave me the wrong promo when billed so I was given late fees and interest charges. When I called they said it was my fault for not knowing when and how much they charged insurance... I was 26 at the time and taken advantage of. It's a service I paid for them to get right, the appointments they scheduled were in conflict with my quote and how was I supposed to know?

I have been going to Dr. Raven's office(before it was Dr. Thurn) for 11 years and me experience has…read morealways been great!! The office staff is kind and helpful, and Karen, the RDH, who always does my cleaning is also kind gentle and thorough. Finally De Raven is wonderful, always explains exactly what needs to be done and why and listens to my concerns. I highly recommend Dr. Raven and his staff