The worst nail salon...repeatedly had fill ins or new set on with in 2 weeks more than one nail popping off. So frustrating!!!!! Just did not want to change but wasted to much money. Additionally, they tended to do what they wanted with my nails instead of what I asked. Communication was hard... read more

Worst nail salon experience of my life. Within 24 hours, 2.5 of my fingernails had fallen off and within 48 hours 3.5 of my toenails had fallen off. When I called to get this addressed, I was hung up on twice and was told only the technician who did my nails could repair them. Of course, she just so happened to be off that day. When I asked to come in and have another technician repair them, I was told no one else would help me. After speaking with the manager, he offered no resolution and offered false information regarding the salon policy. I'm on day 3 of getting this addressed/refunded. I would give -5 stars if I could. Please do not go here!! read more

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So disappointed in this place. I used to come here all the time. I couldn't make it recently but, I made an appointment to go this past week. I walked in, knowing exactly what I wanted. I requested a full set and a pedicure. After walking in there were two people ahead of me. My appointment was supposed to be at 5pm. I wasn't seated at a pedicure chair till 5:30. No water in the bin. And there's 2 other groups of two waiting as well. Frustrated I waited a little bit longer hoping for some movement. I couldn't wait any longer and left. I had an appointment scheduled and couldn't stand how long this took, mind you there was an employee still down scrolling through her phone. Unbothered by the group of people waiting to get their nails done. So so so disappointed read more

Really fast, extremely nice employees and they did exactly what I asked for for a reasonable price. Will come again! read more

Went in for a pedicure. Tech used a tool that I wasn't familiar with. I've leaned since that it's a Credo blade. It has a razor blade inside it. They are illegal. After leaving the salon I realized my left heel was bleeding. Returned to SoHo, showed them my foot and ask for a refund. They were unapologetic and refused to refund my money citing "store policy". Obviously they have sketchy business practices . How do places like this stay in business?! read more

Soho Nails - Nail Salons Near Me - Knoxville, Tennessee

I felt the need to vouch for this place because of all of the mixed reviews. Let me preface this by saying I am a nail snob from Nashville and totally spoiled rotten when it comes to this type of business. When I first moved to Knoxville, I spent MONTHS going from nail salon to nail salons trying to find the "right" place for me - and I really found it with SoHo nails. While I've admittedly only ever had SNS (signature nails systems) and no other service at SoHo (yet) I have to say this is my favorite nail salon in Knoxville. From the moment you walk in you can tell it's a step above your run of the mill Knoxville salon. It reminds of a slightly outdated version of Nashville Nail Bar. The place is spacious and the nail stations are spaced out for a little extra privacy. I was offered my choice of beverage immediately upon sitting down - wine, soda or water. (A special touch for me that I haven't experienced at all since leaving Nashville). The service was fast and efficient and the quality was top notch. They take reservations as well as walk-ins. And have never tried to up sell me on a service I don't need or lecture me on how often I "should" be getting my nails done. (Which happens a lot in Knoxville for some bizarre reason). And as far as this place being "expensive" ... It was $5 more than I've paid everywhere else - I didn't bleed or get lectured about nail care and got offered a free glass of wine - $5 extra is a bargain. I highly recommend this salon for SNS and plan on test driving their other services soon. read more

Soho Nails - SNS - awesome! - Nail Salons Near Me - Knoxville, Tennessee

My friend brought me in for a pedi as a birthday surprise! I was expecting an awesome experience because of the atmosphere alone, way different than the little nail salons in San Diego. Anyways, the lady was nice I suppose considering she didn't say much other than hi. She really didn't seem to want to be doing a pedi. I would not consider what she did a pedi. She took quite some time trimming the nails and after that it all went downhill. She partially massaged one calf, applied the hot towels and moved on to painting my toes. Before applying the polish (after the base coat) she stops and says "next time you will need to get the more expensive one (because $30+ isn't expensive enough... In Cali they run $15-$22) that the one I got (which was the basic one , to include the massage and all the basic pedi stuff) is for 1/2 hour only and that it took her longer". Okay?!?!? Considering I (well my friend) was paying for a pedi I expected a pedi, I cannot dictate how long it takes for you to DO YOUR JOB... but how can you stop mid pedi and decide it's time to paint mails because the time allotted has expired?!?!?! Makes no sense and if that's the case she need to just not do them any more so that customers can get what they paid for. So I left very disappointed! BTW: I had just had a pedi two weeks prior so my nails where not in bad shape and there was no reason she could not have gotten it done. I WILL NOT BE RETURNING...... Luckily I have a place I like and that does a complete pedi no matter how long it takes them to complete it. read more

Nancy is THE BEST at pedicures!! She is so nice and did the best job! Hands down the best pedicure Ive ever had... I will be back and would recommend anyone to see her! read more

They had friendly service no rushing to the next customer. The place was clean and updated. Money well spent!

I came in at 7 to get a gel refill and I get out at 8:15 with botched, crooked nails that were definitely not worth the 35 dollars I was charged. This is my second time there, and I won't be back. I have to go tomorrow to somewhere that can fix them. read more

Soho Nails - Nail Salons Near Me - Knoxville, Tennessee

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Regularly go to Soho nails, never had any problems. Highly recommend. Salon is always welcoming and clean.

Nicked my toe and it bled for 10 minutes! Uncomfortable pedicure all around! Salon was too warm, i was sweating!

Worst nail salon I've ever been to. Polish looks unprofessional, equipment seems unclean, and attention to costumer was missing. Didn't trust the former reviews and gave this place a try cause was next to my hotel. Total waste of money and time. read more

Definitely a step above your average nail salon. Very clean, modern and they even have a full bar inside. Lots of seemingly new massage chairs at their pedicure stations. A little more costly for a basic mani/pedi, but I feel it was worth it. read more

Soho Nails - Nail Salons Near Me - Knoxville, Tennessee

THIS PLACE DESERVE A ZERO STAR Around 5:00 we called SOHO asking if they had a wait time the young man on the phone said no we have no wait time. When my friend and I got there, a worker was laying on a couch with shoes off.... That was a terrible first impression. 5:30 rolls around and I am still not tended to, my friends nails are already done and everything. 5:45 comes and they move me to a seat with Nancy. Nancy soaked my nails off and disappeared for 15-20 mins. My original plan was to get a full set with almond shape and the glazed donut trend. Nancy informs me that it will be 15$ for chrome and an extra 10$ for the shape. I decided to go with something simple of a yellow color and keep my natural nails. Nancy still put ACRYLICS on. Later on she starts to push my cuticles back with her bare hands/nails, instead of using the tools provided. She starts to buff my nails with the drimmel and burns my nail. As I jerk my hand back she pulls my arm so I can not pull back. It is around 7:00 and my nails are still not done. The nails look HORRENDOUS I told Nancy to please file them down. She quickly grabbed my hand aggressively. It is roughly 7:10 and they are about to close. My friend and I had plans at 7:30. I told Nancy to please stop I am not liking how the nails are turning out and we have to be somewhere at 7:30. Nancy then grabs my arm and does not let me get up from the chair. She immediately buffed my nails very roughly leaving a red buff spot on one of my fingers. Finally she lets me get up and blocks me from the door saying I still need to pay. For a service in which was not completed and did not like. Do not visit this place for nails. THIS IS ASSAULT AND BATTERY. I asked for a refund and they said "per policy" no refund is accepted. But in the store there is not posted. This is a scam! read more

I had an hour, which I don't get very often. And Soho is the place I decided to relax for a bit. Soho Pedicure, Ocean Scent, please. 3 massages- exfoliate, mask then lotion... were wonderful. Henry took amazing care of me. He didn't speak, but I didn't want to talk. I got the massage in my chair, sipped on my water and played on my phone. I love the new uniforms, wonderful spring colors and relaxing hour! I've been your customer for 5 years and I will continue to be! read more

Nancy Or Thu did an amazing job on my pedicure and french nail dip. I am leery when getting my nails and toes done anymore. Most places rush and I end up leaving disappointed and unhappy about the experience and money spent. Nancy took her time. She made sure my toes and nails were perfect. Added bonus was how sweet she is. She made me feel like family. Even gave me a hug before I left. Thank you Nancy, for making my experience one to be remembered. I will be back! read more

I came here from Florida to visit family and I went today just to get a fill in and she made my nails so bumpy and thick and one of my nails goes straight up. The polish is terrible. Overall very disappointed read more

My sister visited from out of town and we went for pedicures, the technician doing my sisters used a piece of equipment ( that we now know is illegal in the state of TN) Credo Knife and said she was removing a callus. She cut my sisters foot with it. The technician also only pretended to apply the second coat of polish. The brush actually never touched her toes! Just a reminder: pedicure technicians are NOT allowed legally to treat or remove anything on your foot. Ex: ingrown nail, callus or anything else. So pay attention to what they pull from their caddy and say after the fact! This requires a medical doctor. They refused to refund her money. It's really best to check the credentials of your technician, sharing a license with multiple techs is NOT a uncommon practice. read more

Just got the revel powder nails done. I am in love. They feel so much better than the shellac/gel nails and you don't have to cook your hand under UV light. It takes a little bit of time to put the powder nail stuff on, they have to dip your nails in powder about 4 times and add top coats, etc. it's so worth it. The gel manis I have gotten from here have all lasted a long time but it's been a week and my nails look like I got them done today. The powder can also stay on for up to 8 weeks. The most fun part about it is I got the "mood change" nails and they change color when hot or cold. Will definitely be doing this from now on! read more

Soho Nails - Powder revel nails - Nail Salons Near Me - Knoxville, Tennessee

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I have been here once before and the pedicure was average. Today's pedicure was awful. The lady said only "hello" to me the whole time. I put my feet into boiling hot water. They should really check it before pointing you to put your feet in! Then she continued to trim my cuticles for EVER. I had a pedicure 3 weeks ago. She clipped three different toes to the point of bleeding. Then she puts some blue stuff on it. Stung like heck. When she started to file my feet, all I was...was uncomfortable. It hurt. I asked her to stop twice.... I will not be going back! read more

Staff was not friendly. Receptionist said I was too early and would have to wait a while when I was there 5 minutes before my appointment. The tech barely spoke to me and did not provide the service I was scheduled for. He had me switch tables after he bounced between me and another client. The nails were mediocre. They do not provide hand massages or lotion after. They tell you to go wash your hands and meet them at checkout. Not worth the price. read more

Seems was wonderful. Did a nice job, professional and great massage. I will come back.

Heard great things, we liked the atmosphere, pedis/manis were good, but we waited a long time even with an appointment, and we were seated at pedicure chairs with cold water. P.S. Sorry Michelle, the service you provided my mom was awful, her nails are uneven and the decals were super bad. Just because she's an older lady, doesn't mean you can give her bad service and bark orders at her. For shame Michelle!! read more

I have never had my nails look this good!!! I have such a hard time finding a good nail place, but I think I've finally found it! Julie was absolutely amazing. Thank you!! read more

I made an appointment with James for 1pm. When I got there, the tech was in the middle of doing someone else's nails---not finishing up. It looked as if he had just gotten started. So, I took it in stride and told them they could start with the pedicure until he finished. (I am new to Knoxville and was accustomed to having an appointment and being serviced at the appointment time AND..the nail techs would do a mani/pedi at the same time.) The nail tech who performed the pedicure could not speak English. It started off with the water in the foot tub being cold, I was burned by the hot stones, one of my toes was cut and he was very heavy-handed when doing the massage---to the point that it was painful. When he painted my toes, they looked like a small child did it. My feet and legs were sore the next day. As for my nails, James eventually came over and put the acetone on my nails so it would make cut down on the time to finish my manicure. I am used to the nail techs coming to the pedicure station to finish the manicure so that clients do not have to wait so long for a service to be completed. This guy clearly did not want or plan on doing that. He finally got started with my nails and one of them, my thumb, was messed up after he started to cure the get polish. There was no way to fix it but to take it off and redo it. He asked me what I wanted him to do and I told him to take it off and fix it. There may have been another way to do it, but I have no clue about that and I told him that too. He took it off and "fixed" it, but he did not put two coats or a top coat on the thumb nail and didn't allow it enough time to cure. It looks totally different from all of the other nails. All in all, I felt like he didn't care and just wanted to get me out of there. He quickly rang me up and charged me for a gel pedicure, when I had a regular pedicure. And took my card to pay before telling me what he was doing. Finally, I asked him what was going on and that's when he told me he had charged me an additional $15 for a gel pedicure and had to remove it and ring me up again. Needless to say, after this experience, I won't be back. The sad thing is James is a decent nail tech, but his unprofessionalism on this last visit was unacceptable. read more

Pricey. Very nice establishment, but not the most sanitary practices with the pumice stones considering the price. Staff was extremely friendly. I just wish they would use foot files that could be disinfected or disposable ones. Those pumice blocks harbor bacteria. Aesthetically the nicest nail salon in the area, though. Wine too. ;) Had pedicure and finger nail polish change. read more

Rude, entitled personality at the front desk. I walked out and went to another nail salon 30 secs away.

Rude front desk. The young girl at the front desk tried to overcharge and demand that my daughter get a full set instead of fill ins even though there was no reason except to charge me more. read more

I felt like I was at a factory. My technician was super rude to me. I get my nails done often, and rarely does the gel lift just one week after application. My technician did a very shabby, rushed, and careless job. I will not be returning. read more

Great place to get a manicure! The staff was very friendly and the shop is super cute! Definitely will be returning soon!

Worst customer service from the owners Jose and Kayla!!! I recently had gel polish put on and within a week, the polished chipped. Soho guarantees their service for 2 weeks. I went back to have my polished touched touched up plus pay for a manicure. Kayla tried to up-sell the dip polish. The catch.... I would have to pay more than the difference between the two services. When I declined, Jose and Kayla were rude, condescending and made me feel extremely uncomfortable. STAY AWAY!!!! read more

love this place i swear my favorite salon its a beautiful setting and everyone is wonderful and my nails are amazing read more

I don't get my nails done often, so when I do I want it to be perfect. This place comes pretty close! I came here as a birthday treat with my Mom and was pleasantly surprised. First of all, you get a complimentary drink while you sit in the massage chair and they work on your feet. I enjoyed a nice white wine while my Mom had a Margarita on the rocks. Very relaxing! After an exquisite pedicure I was treated to a beautiful french manicure... and usually this is where places screw up. They don't take the time to do it well. Not here, they were fantastic! Customer service was superb! read more

Went in with wife for a pedicure. Waited 30 minutes when they said wait time 15 minutes. Lady who did my nails made it look like she was in a hurry. She tore skin in 2 different locations on the bottom of my right foot. She wasn't paying attention when removing dead skin with cheese grader and over did it. Will never go back. read more

Tony did my nails today and they are the best they have ever looked! Hs was so diligent and kind. I will definitely be back!!! The atmosphere was relaxing and super clean. Thank you guys! read more

I gave it 2 stars because my manicure is good but I won't be going back! I signed in for a manicure pedicure. While I was getting my manicure a lot of people came in for pedicures. When my manicure was done they put me in a pedi chair and for 40 mins I watched them go to everyone who came in after me. I asked them to dry my feet and let me go. Then my $35 gel manicure was $40 because they charge $5 for removal. I've been to a lot of manicure places and never heard of a removal charge if you are getting a new gel manicure. read more

I have used Soho nails for several manicures and pedicures. I am generally happy with the services I've received there. The staff is friendly and usually quite professional. However, the last time my daughter and I were there, the person who answered the phone double booked my appointment. My usual manicurist tried to make things better by asking another employee to get my manicure started. As the other employee was beginning to help me, she was approached by the manager, who, speaking Vietnamese, began to berate her. I don't speak the language, but it was clear to me and others who were within earshot, that he was dressing her down. She stood up, said to me in English, "I'm sorry, I guess I can't get you started." A few minutes later, she said "I'm going home." I was shocked, and my services that day took a lot longer than I had planned on. I haven't been back, and won't be. read more

Nancy or Thu spoiled me rottten! Deluxe pedi and dip mani with an added Valentine's touch! Full of love, kindness, and genuine service that is unique in today's fast-paced society. read more

My daughter and I went today and had amazing pedicures. Nancy did a wonderful job! I highly recommend this place!