Update - Solar Five is out of business and left us in the lurch. SunPower, the company they used for solar services, now wants us to pre-pay for service on warranty work that they cannot guarantee they will reimburse us for. Avoid at all costs. read more

One of the worst experiences with a company that I have had ever. Delays upon delays,installation errors,no show contractors. Complete and utter lack of communications and follow up. Loan payments on system started two months before system was even functional. Had to make loan payments and electric payments for two months while they figured out how to get the system working ! Jason our rep told us they would reimburse us for those two months, but we are still waiting a month after system is functioning for any reimbursement. Have emailed,called and texted, no response. Terrible customer service. Unless you have lots of free time and days off to wait around for these people then I would look elsewhere for a solar company.Did get reimbursed recently. read more

The solar five team was professional, honest and great to work with. They monitored and ensured our solar is getting done correctly. The salesperson Dave was easily accessible for questions. The pricing was reasonable and worth the investment. I would definitely work with them again, A satisfied customer read more

I wish that I could leave a review about what a terrible experience I have had with Solar Five and leave it at that, but it's even worse. The installation was poorly managed but I could have gotten over that. After 3 years the system failed. I worked with the manufacturer (Solar Edge) and they promptly sent a new inverter under warranty to Solar Five....3 months ago and counting. Alejandro at Solar Five and his crew not only refuse to install the new inverter, they refuse to give it to me so I can have a reputable installer replace it at my own expense. Meanwhile month after month of no production, electric bills and no SREC's from a system that is now useless due to Solar Five. read more

One of the worst company on misrepresenting about installing solar system Partnering with SUN POWER System. Products and services does not deliver as promised. Very Expensive, uneducate, untrained and unprofessional ppl. read more

Solar Five worst service when system problems. Our Solar System went down 10 days before I noticed. Previously we were notified when system was down (lost power due to storm). Luckily, a neighbor is in the industry was able to identify the problem with the inverter. He provided circuit resistance measurements to make sure there was not a break in the line. We took pictures of the internals of the inverter showing the popped resistors. Contacted Solar Five and shared the pictures. They contact Solar Edge. Solar Edge shipped out a new inverter within 48 hours! Unfortunately, it took 5 days for Solar Five to receive it. I have called daily, sometimes twice! I was told at one point they have customers that pay for their maintenance and they have priority. Now Solar Five has had the new inverter for 28 days and they are stating 5 weeks before they can get it replaced. We are only talking about an hours' worth of work, 2 hours top. So, we continue to pay Dividend Financial our loan, we are now receiving bills from National Grid for the electricity we are using. So, we are looking at 3 months of no solar power, just 3 months of finance payments and National Grid payments. Why cannot Solar Five hire another contractor to help with installs and service. They keep using the Covid-19 excuse. Vincent was great when we purchased the system, unfortunately there are new people operating and do not care about servicing their existing commitments. read more

Finally made the decision to go solar after a few years of people knocking on my door saying "you're house is perfect for solar". The difference is that this time I found a local company through the Mass Save program that was more straightforward than the many other companies I looked into. From the salesman Marc, to Jillian to Trevor and the whole installation team this was a terrific accomplishment and job! Many issues arouse from the extra electrical work, arrangement of the permit scheduling with the town, navigating the new SMART program, etc.,etc.! Thanks to the team at Solar Five we got through it and I'm more the better for it! I'm seeing big savings already and can't wait for! Thx again everyone, this was a phenomenal effort and so worth it! I just wish the state was on their game half the amount Solar Five was! read more

We paid cash in June 2020. Still no installation! Multiple excuses around COVID-19 and only AFTER we contact them. We STILL do not have a date for install! The CEO is non-responsive and the VP of Operations just claims "you are next" and that we will "have a date soon". Makes us out as the bad guys in every response. We have worked with many other contractors in the last 8 months and have been patient and understanding. We understand that the pandemic is challenging and that other issues crop up. HOWEVER, these other companies are proactive in reaching out and going out of their way to work with us. This company? They just want to explain how it is a "construction project" and we are stupid for being upset that they have 90% of a FULL CASH PAYMENT and 8 months later we don't have a date or a good reason for not having one. When they changed the contract to ask for the second installment early we figured it was because things were tough during the pandemic so we paid. Trying to be helpful and understanding. Stupid. I am sure Alejandro will come on and defend himself and the company with permits, COVID, weather, and promises to pay our utilities and give us discounts, all the happy customers that are now "dear friends", and a number of other explanations. We haven't seen a contract backing up the discounts promised nor a check for the multiple utility bills we have sent to be paid. EIGHT MONTHS. Just give us our money back and sell our equipment to another customer. We don't want anything to do with Solar Five anymore. read more

It's taken me months to write this review since I am of two minds on the system. Does it work? Yes, very well (SunPower 420 panels). Did the install go well? Panels yes, except they installed 3 fewer panels then spec'd, we have a complex roof that they didn't measure properly. They also missed that they would have to upgrade the electrical panel, which was an extra cost to us, and then they left it unlabeled (not meeting code and would have failed inspection in non-COVID times). It took two months for monitoring to start showing anything (after many calls from me and several visits from their subcontractor) and it's still not correct 6 months after the commissioning. It doesn't show energy usage during generation hours even though we are using obviously using energy and it doubles the "from grid" usage number! (For example, January generation numbers reported from Eversource: 549kwh, by SunPower: 594kwh which is close enough and is likely due to billing cycle Differences. But the usage from grid: Eversource bill reports: 481kwh, SunPower reports 952kwh, so they show a generation percentage number that makes them look bad!) . I had to make every phone call about issues, I would not get return phone calls on open issues. Service from both Solar Five and SunPower is slow even if people are nice. Due to service timeliness issues, not following up on the details, and lack of ownership after the system payments are in, I would have to recommend going with someone else. read more