Dale is the man! He made our journey of getting PV so easy. He explained in detail what we needed to do and the timeframe that it would take to complete. Dale made sure we understood all of the options that were available before he allowed us to make a decision. Hands down best in the biz! We got quotes from other companies but felt like they were just trying to turn and burn, and not truly taking the time to explain everything to us. First we did our solar water heater and then the PV system. Couldn't be happier with the workmanship and professionalism of Dale and his crew. Even after everything was done we called because we had a few additional questions and Dale helped us as well as the first time. Thanks again to Dale and his crew at Solar Help Hawaii! read more

awesome service fast and knowledgeable. had to replace my water heater computer board

Quick to return calls and give quotes. (pssst...cheaper than all the other guys. They had a rebate available too) Service was quick with no extra charges, guys were very nice and I plan to use them for my next maintenance! read more

Big Mahalo to Chaleigh and Paul for their kokua & support. I received an email from Enphase that they were not receiving reports on the solar panel operations for several months. On 1/23/2021, Friday, I emailed Solar Help Hawaii to asked if someone could come over to connect it to our internet. Paul responded 1/25/2021, Monday to ask me how it was connected and to send him a picture of the adaptor. My response was: we have Spectrum and we have many cabinets supporting our Solar. Long Story short: After he quoted me what the charges could be (repair cost is labor $105 per hour plus materials, this 80 year Hawn-Chinese tutu thought and said to herself, maybe I can fix it with their help. After Chaleigh emailed the Enphase useguide website and the Envoy cabinet found , I saw that the cabinet had 8 little screws that I had to remove. I thought "unscrewing 8 is too much for my eyes and arms/hands" so waited for the weekend to my son-in-law to remove the cover. 2/1, Monday, I went to work, followed directions but the LCD Envoy could not find the IP address. I then took pictures of the Envoy Cabinet, the Envoy & emailed them Paul & Chaleigh. Chaleigh called me and we worked to try to connect it. She told me that there should be another Bridge to communicate to my router. Well, last night, I found the other Bridge and plugged the cable into the modem. This morning, I checked the Envoy and saw that the new IP was running. SUCCESS! I took a picture of the Envoy, emailed and texted it to Chaleigh and Paul and said "I think that it's working." Both, Chaleigh & Paul, responded in the AFFIRMATIVE. Big Mahalo to Chaleigh who spent her precious time & patience yesterday working with me. Thank you, Paul for your support. I, too, am happy because I saved some Bucks. I am totally pleased and satisfied that I selected Solar Help to install my Solar Water and Panels in 2014. Their SERVICE is hard to beat. MAHALO, Solar Help Hawaii! read more

My solar water heater was leaking so i called Solar Help Hawaii that I needed a new solar water heater and needed them to check my panels first before purchase. well they sent someone and he checked my panels first and said i had about 5 years left on the panels, so I purchased a new solar water heater from them in March 2019, 5 months ago. My panels started leaking 8 days ago and had to have it capped and bought a new electric heater because I could not afford $8,000.00 for new panels and is going back to electric. i called Sloar help hawaii and asked them to buy back the solar water heater since the agent was wrong I did not have 5 years left on my panels, but 5 months and cannot use the solar water heater and she said the tank will work but the consultant said only 1 element and only the top of the heater will heat and not the bottom of the tank will have cold water and not work properly, so i bought a electric heater and is stuck with this new solar water heater. very upset read more

Paul Kuromoto is awesome .customer service at its finest . he went above and beyond in helping me set up my PV panel monitoring system since the previous provider is no longer in business. Awesome teamwork at solar help . -Call NO ONE ELSE -but solar help stress-free read more

Solar Help Hawaii and Tee's Electrical and Maintenance recently installed and wired in 30 ET250 PV Panels with Enphase Energy micro-converters on our roof next to our existing 10 panel pv system. This company was an excellent choice. The workers were very professional and courteousness. This crew's knowledge of home construction was a great benefit to a flawless installation. At the same time, the PV installation crew removed the existing 16 yr old solar water heater system and installed 2 replacement panels while another Solar Help crew removed the old water heater and installed the new water heater. The coordination between the two crews was excellent. They patiently answer my questions professionally - no B.S. Everything was done in 3.5 hrs. Afterwards Tee's Electrical completed the electrical wiring and panel installation. This company's employees are also very excellent. They took the time to address my questions and concerns while they worked. They observe every safety rules in electrical work. The workers labelled the circuits within the panel with printed labels vice other electricians who did work at our house and labeled the circuits with handwritten location descriptions in pencil. Real quality top-notch work. And a computer monitoring PV system was also connected and installed so that we could track the PV production of solar energy. Tee's is owned by Terrance "TEE" Wong. His contact number is (808) 479-333. For what we got, the package price we received was very, very reasonable - just in time to take advantage of the State and Federal solar energy tax credits. We recommend both companies for your solar and electrical needs. read more

I contacted Solar Help Hawaii to service my solar water heater. This is a first rate organization. They replied to emails and phone calls quickly and were very quick in fitting me in. The servicing technician was polite and thorough in his work explaining everything he did, He also provided details on the maintenance owners should do each year. The cost was also very reasonable with the HEEP rebate. My service included replacing anode, two relief valves, flushing the system at the tank and panels, and a complete system check up. I'm very satisfied. read more

Update - solar water heater was making crazy loud noises yesterday. Called SHH to schedule an appointment and I was blown away by what happened next. Spoke to a kind gentleman on the other line (I wish I had written down his name) who proceeded to reassure me that the problem was not serious and, more importantly, he walked me through the steps to correct the problems and all was resolved. This is the third time SHH has helped us and I cannot accurately express how awesome SHH has been to me and my family. Mahalo! read more

Awesome company with responsive employees. Solar PV went out and we didn't know why. Worked with Paul and he was very patient. I was expecting an appointment later in the week as he was booked but he came to our house after his last scheduled job the day I called and worked above and beyond to find the cause of the problem. I was worried but Paul found the issue and stayed to fix it till nearly 5:30 pm. He could've easily said I'll have to come back another time but knew every day our PV was down was costing us $$. Don't hesitate to use Solar Help. You won't be disappointed. Mahalo Paul!!!! read more

We had a 19 year old solar water heater system and needed a new roof. Wes took care of coordinating the old panel removal and new heater and panel install with the roofers. Solar Help crew was very efficient and professional. They installed new plumbing and electrical with the heater and the work was top notch. After they finished they made sure to go over all aspects of the new system with us since it had a number of features our old system did not have. We could not have asked for a better experience and will use Solar Help Hawaii again. read more

I am a firm believer in word-of-mouth. I chose Solar Help Hawaii because of the great reviews they received here on Yelp. Now I know why they got those great reviews. I needed to replace my 30-plus year old solar water heating system. I definitely made the right choice! From my initial phone contact with Valerie, to the pre-field inspection with John, and finally to work completed by their crew, I couldn't have asked for a better experience. Their customer service is terrific. They replaced nearly my entire system in 1 day. The quality of the work performed by the crew was top notch. It was very obvious to me that these tech's take pride in their work. You can't fake that kind of craftsmanship. 5 stars all the way from start to finish. If I ever need any other solar work done in the future, these will be my go-to guys. 100%...........Aloha read more

Had a leaking issue with my 12 year old solar water panel and wasn't sure on what to do. Gave them a call and they explained what we needed to do to bypass the leak until they were able to come out. Technician came out to assess problem. Throughout the whole process they were extremely good at communication which I apppreciate. Would not hesitate to use them again. read more

Great company. Thorough, complete, & knowledgeable. Great followup service. Excellent workmanship. I have solar pool heating that has functioned great for 4 years now since install. read more

I used Solar Help to heat my pool. Install was great. Pool is much warmer. Any and all concerns were addressed promptly. Solar help team takes great care and pride in satisfying customers. Trustworthy and reasonable in price. Attention to detail ensuring every need is met. I think anyone using Solar Help Hawaii will benefit from their expertise and experience. read more

These guys put in a solar pool heater for us. The workmanship was excellent and the customer service can't be beat. Phone calls and email were returned promptly and they really stand behind their product. Also, the project from our first call to installation was really quick. Can't say enough good stuff about this company. I should have used them for my PV panels too. read more

Chaleigh was easy and great to talk with. Her team is awesome! Chad was fast, courteous and efficient! Thank you for taking care of us and our needs! read more

We also chose Solar help because of friend's recommendations. They had done a lot of research also, and were happy. We had 25 panels installed in Kailua and extra work done because the panels are placed on our garage roof, which is not attached to the house. The cost was what we expected to pay! From start to finish, the work was professional, quiet, and considerate, and we were kept informed as to the progress time- table. They were all immediately accessible whenI called with a question. All the people involved, were helpful, and knowledgable, and we would recommend them highly! read more

My solar water heater was only making luke warm water at best, no matter what we tried. I called Solar Help Hawaii and made an appointment with Dale. Dale showed up on time, was very nice and professional, and immediately diagnosed the problem. He gave me a few different options, was very honest with the pricing, and was even trying to save me money. After the fix and maintenance we have super hot water again. :) Plus, they have a coupon you can use too! I was very happy with this company and will definitely use them again in the future! read more

Last October 2012, we had Solar Help replace our electrical water heater with a solar water heater. More than 6 months later, we've not had any issues with having hot water any time of the day. The following month, November 2012, we decided to go PV and in just a couple of days, the Solar Help team members helped us smoothly coordinate the roofing requirements, panel installations, and testing. We were fortunate to enjoy good timing, because within a few days, we had our electrical meter swapped out so we could start lowering our HECO bill. Although our bill had been in the high $400s for several months, we are elated to share that the bill has only been $17 the last 3 months. What a relief! The install crew, the admin staff, Tee's Electrical gang, and the owner of Solar Help were always available to answer our questions and concerns to our satisfaction. We can access the Monthly Energy Production Report online at anytime to see status and also ensure all the panels are functioning. We only wish we did this years ago! Mario A. read more

This is not no fly by night company! Owner Dale and Sales Rep Lionel have helped me and my clients numerous times on resolving other companies mistakes and negligence! They are responsive, upfront, and they stand by their work. Save your self the trouble and get it done right the first time with Solar Help Hawaii! Mahalo Dale & Lionel! read more

Solar Help provides very professional estimates and installation. We went with them because electrical engineer friends conducted extensive research on the company and their financing option. We installed 10 panels in 2011 were very satisfied, and installed another set in 2012. Recently, I called to ask for a copy of the invoice for tax purposes; as usual, Solar Help's Lionel Ahina was friendly, helpful and responsive. Next we plan to install pool heating. Mahalo Solar Help Hawaii! read more

Solar Help Hawaii is a good, trustworthy company. I have worked with Dale (the owner) on two health care facilities for solar hot water. The first was about 7 years ago and the second install was about 4 years ago. Dale's knowledge is based on years of experience. He's honest and easy to work with. The follow up service has been excellent. There have been very few issues...but when I have a question I quickly get an answer. When we need service they come quickly. As a matter of fact, Dale came to do a quick fix for us recently. I appreciate dealing with a hands on owner. We have a third location in the plans and I will be contracting with Solar Help again to get our job done. The cost of these installs is very reasonable and the we immediately saw savings on our electric bill. Thanks Dale...keep up the good work. David read more

Amazing! Best contractor I ever hired. Kind, competent, reasonable, honest, compassionate. They did a terrific job installing a solar water heater at my house. The representatives were so knowledgeable, and were able to figure out how I could get the best deal. I am really thrilled with their work and it was very reasonable. The owner of the company is a good and ethical guy. The workers want me to let you all know that they are quite handsome. I hire many, many contractors. This company and its workers are terrific. I am very pleased. For your information, I am not employed, and am not related to anybody from this company. ALOHA. read more

EDIT 2/11/17: Dale is the man! After posting on their website, Dale called the next day and emailed me. It was a communication error on their end. He wanted to fix the issue ASAP. I accepted. I am now a fan. Mahalo, Solar Help Hawaii! ORIGINAL POST: I made an appointment to have my solar heater maintained. Mahea took my call. On the scheduled day, I called to ask for an approximate time they'd arrive. An answering service took my call. The company never called back. I waited. They never showed up that day. Not even a phone call. I guess the other positive reviewers got lucky. For me.... Solar Help Hawaii s u c k s big time. read more

First class service and installation. We have 52 PV panels on our roof and two solar water. I would highly recommend them to all my friends. Great job guys. Also special thanks to Tee's Electrical Service for the hook up. The installation crew was great read more

These guys at Solar Help Hawaii are the best. They go above and beyond for their customers. John and Valerie are terrific. Not only did they install our 60 panels very quickly, they moved them around, they installed an electric car charger for us, and they even helped me with electrical problems that had nothing to do with the PV panels. I have worked with other PV companies in the past and these guys are hands down the BEST by far. read more

Solar Help Hawaii is Awesome and we are so happy we decided to go with their Solar Company which is the Best in Hawaii! Before you go Solar do your homework like we did and go with the Pros at Solar Help Hawaii. They truly care about the Solar needs of Hawaii's People and they make your savings happen with proven technology and great Customer Service with a smile. They are available on weekends too 7-days a week which shows their commitment to great Customer Service! Mahalo to Solar Help Hawaii!! read more

Grant is so helpful and on it!! If you get solar go with this company , they are up front with any charges no hidden fees like some other company. They also have the most current panels and older models or which ever one you prefer. Grant will map out the whole ordeal every step of the way with u. Best customer service and price with this company read more

I called on Monday and gave the receptionist my problem and information. She said someone will call me back. No one called....so now it's Wednesday. I call again and speak to a different female. Same scenario, she takes all my info down and claims someone will call me back today. Well.....no one calls, it's Friday and I'm posting this to share. This company is no Help Hawaii. read more

If you want a company that stands behind what they do, with integrity, this is the company that you want. I have found the company to be incredibly helpful, even with problems that were not their responsibility. They have gone above and beyond to help solve larger issue challenges, and I have been deeply grateful for their insights and their help. Chaleigh Reed went beyond my expectations in helping to sort out a complicated problem, and I'm happy and relieved that she has been able to get a project going in the right direction. Thank you Solar Help! read more

I got 46 solar world panels and the enphase micro inverters and they had the best price by far. The system works great install went perfect had my enphase system readout go off line once and solar help helped me to easily reset it. the enphase trouble desk was also very helpful even sent me the steps on how to troubleshoot it via a pdf file. I needed a strong system that would produce at least 50kw a day and with how solar help layed out my panels i am making some days 75+ kw a day so yeah its been great. They work with a great loan company also where you have no payments for two years than it will roll over into a 5% loan not a ballon loan which is a big help also. John Valleo was my sales guy and i no he will take good care of you. read more

Great company providing prompt and great service.Felt very comfortable having them service my roof top pool heater. R Lau read more

Great, timely service - knowledgeable and generally awesome to work with. A company that shows up when they say they will, identifies and fixes the problem for a very reasonable price. Can't recommend them enough! read more

Solar hot water heater estimate appointment and install were all on time and as planned. No surprises and no hidden expenses. Staff were pleasant, considerate and helpful. Workmanship was neat and professional. They didn't leave until they were certain i understood the system completely and knew how to maintain it. They also went over warranty information and helped me file for a free warranty extension from the manufacturer. I am 100% satisfied with Solar Help Hawaii, its staff and its work. read more

Very unprofessional!!! Workers swearing, littering, being inconsiderate to the residents!!! A 4-5 hour job turned into a 10-11 hour job!!! We would not recommend this crew to no one, even if it was FREE! read more

Solar Help did a great job of coordinating electrical upgrade and roof work with the installation of our PV system. Compared to quotes from other companies, the price for the system was a good value. Work was on schedule and professional. Thanks especially to John who went beyond the call to make sure the installation met our expectations. read more

One star based on experience with office & sales appointment. We will not be using them for our PV needs. Called 9/16 to request a meeting with a sales rep to discuss PV. Received a returned call 9/17 to schedule appointment. I don't know why I wasn't able to speak with a sales person the day before. Schedule in home consultation for today (9/18) at 4:30. My husband left work early as the company requested a time they could meet with both of us (totally understandable). At 4:47 John V. wasn't at our home, I called his cell and got voice mail. I then called the office (during business hours) and was routed through a phone tree. I tried option 4 for "other needs" and ended up in someone's voicemail. I called again and pressed 1 for sales and was routed to Lionel who the calls were being forwarded to tonight. (Why couldn't I have gotten a live sales person yesterday). He was super nice, said he couldn't explain why the guy wasn't there yet but could offer me a quote over the phone. John V. called at 5:11 (41 minutes past appointment time) and said he was tied up in a meeting but on his way. I told him not to come, it was too late and the on call sales rep was already taking care of it. I can't see myself spending thousands of dollars with this company after these experiences. I'm actually quite surprised it went this badly as their yelp reviews and Angie's list reviews are quite awesome. read more

We installed our hot water heater with Solar Help Hawaii about 10 years ago. The initial installation went great. They were quick and installed our system with no problems. However, we have had 2 service calls and their response time is lacking. On the first call, about 5 years ago, it was difficult to get an appointment but we stayed with the company since they installed our system. On our next service call, we waited close to 3 weeks and still no appointment. I called the service desk several times and did get a call back to explain that when they are in the area they would service our water heater. read more

Everyone at Solar help is so awesome! From the time I scheduled my appt with Ariel , This company is untouchable when it comes to getting your solar system working right ! ......... today I had an appt to see if I could get my solar running rt again , ........I ask if I could get a courtesy call an hr before they get to my home , so I could leave work and meet them....... I did receive a courtesy call by there service tech Jake. He was very polite, states he's gonna finish up a job and he'll be rt over, ..so I left work, went home, sure enough! He was there waiting for me , introduce him self, asked me about my concerns with my system, check the tank in the garage then went to the roof, found the problem, ...he explained what was needed to be done , asked if is was okay to do the repairs , I said yes! He had the system up and running in no time .... his customer service was top notch very friendly and professional .... I have confidence the repairs we're done correctly. read more