False advertising. The website clearly states that the dining plan includes. mango's Café,…read moreSurfside café, colossal snacks, or captain Pete's. Well, I am here now and being told that I can only use my $60 dining plan at surfside café or mango Joe's Café. So my recommendation is save your money. Do not buy the dining plan because it is not worth it.

The fountain drink stations were so filthy. Bees, flies and wasp were flying up into the nozzles…read moreclogging them up. The metal counter tops were sticky with ants trying to get to it and getting stuck.

Splash harbor is pretty cool. It was better before the water park but ai get it more geared towards…read morethe kids. Still had a great time. On the water with drinks on deck

Has a pool (no swimming though), lazy river, 2 toddler slides and 2 big slides. Fun non-beach place…read moreto spend half a day with little kids. All that said, the staff are not well trained. Had a slightly traumatic experience today. My 7 year old got stuck (for 5 to 10 minutes) in the big slide which is pitch dark all the way through (fun but not when you get stuck) and he wasn't helped promptly. Full story - I was up there at the slide entrance and i could hear him screaming that he needs help. There was a staff up there (looked like a teenage kid) who had a walkie talkie. I assumed he would have informed the people in charge as soon as he got stuck. I kept talking to my son to lie down and try to push himself down and he kept responding saying he's trying everything but is still stuck and it is getting very uncomfortable. After a while I checked with the staff whether someone is coming to help. And then I see him telling on the walkie talkie "the boy is stuck on the slide can someone help?". I was shocked. It must have been a good 5 minutes (no watch, just guessing) and he just thought of informing?! By the time someone could come, my son finally managed to push himself down. I told the guy "you should have informed quicker" and his response was "talk to my manager". I thought "ok no use talking to the teenage kid he probably wasn't trained how to react in these situations". I went to the manager and told her "please train your staff to inform quicker" her response "he probably was sitting down, we cannot do anything about this" i go "No he was lying down this time.. first time he was sitting, but this time he was lying" she repeats "he probably was sitting; we don't promise how long it takes to slide; you eventually get down and that's what matters". Is this an empathetic response? I mean i get you have to stick to boiler plate legal language at times, but im not trying to sue anyone here. Im just looking for "i understand that must have felt scary, ill talk to my staff on acting quicker". I felt like I was talking to a robot both with the teenage staff and with the manager. Anyway, my husband intervened and helped the communication and both the manager and the teenage staff eventually apologized and i really appreciated it. Takeaway - If you're not staying in Holiday Inn, NorthShore Aquatic Center might be as fun for a fraction of the cost If you're staying in Holiday Inn, avoid the blue slide or go shirtless (another staff pointed out that might have helped) I see other reviews as well about untrained and disengaged teenage staff. Should have read before I visited!

I am a huge mermaid fan and being able to see the Weeki Wachee mermaid show let me live my fan girl…read moredreams. I went to the 11a show. The theater filled up quickly so get in line. Watching the performers was delightful. Even with the air lines under the water it was amazing to watch. Just being able to keep your eyes open underwater was astounding to me. We even got an extra performance for the Memorial Day holiday with a tribute to our service members. After the show they had a mermaid photo op that was donation based. After the show, I explored the rest of the park. It isn't that large but was a nice area and worth the $13 to get in. They have an area for swimming in part of the springs. I didn't bring my swimsuit but there were many people swimming and having a good time. There are some water slides too. They have a great gift shop. Loved having the opportunity to visit and see an iconic spot for mermaid lovers!

The mermaid show is the big draw from this "famous " Floridian roadside show. Once privately owned,…read moreit has now been acquired by the State of Florida. We were late for the show, because the website failed to post times and were unreachable via phone, email, or the websites frequently asked questions. We caught the last 15 minutes of the show as it runs from 11-11:30, 1:30-2pm and 3-3:30pm. It's a relatively small park. The mermaid show is cute if you have children under the age of 10 years old. Otherwise, give it a miss. Admission is $13 ea a little less for kids. 4 of us cost about $42 for entrance fees. They have a water slide that was not operating. They have a small "nature " walk. They have a boat that was not running to look at nature and they have a 30 minute animal encounter educational experience with a ranger. She showed and talked about two kinds of turtles, a snake and a small alligator. Walking around they have photo ops to look like a mermaid and after the show you have a chance to photograph yourself with a live mermaid from the show. If you have $50- $100 your kid can have a "mermaid makeover". We were at the park for maybe 1.5 hours. I suppose if the boat was running and the water slide was operating one could spend up to 3 hours. It was an interesting experience. Once is enough.

I tried a Groupon for this Southshore Bay Lagoon experience - and it was decent/average…read more There's a ton to do for kids here - a big splash pad/mini pool area and an obstacle course where you are required to wear a life vest, and you can jump off these big inflatable obstacles. There is a swim up bar for adults - but it sadly was not open during our time here, and they didn't really give us any notice of it being closed (nobody had a sign saying this or came down to tell any of us). There is a fast food truck outside the pool and a bar upstairs (expensive drinks but to be expected). The adult pool area in the lagoon is a smaller size as the obstacle course takes up a majority of the pool. Overall, if you have a Groupon and are in the area, I think it's worth a visit, but if you're not in the area, I wouldn't travel really far for it.

The lagoon and property are gorgeous. Clean water clean facilities the private cabanas and all the…read moreVIP rental areas are very nice. Both bars and every drink we had was delicious. The one food truck that was open had great burgers and fries and hot dogs. My complaint and the reason for my less than stellar review is because they were severely understaffed. I understand it's a weird time after season and not quite summer but they didn't have enough staff to open the ice cream truck, or run multiple rides. While there is a posted schedule saying that they will alternate obstacle cores with kayaks and the bumper boats, after we waited in line for the bumper boats the attendant only ran four people and then said, "I only have four working boats so I'm just going to shut this down". Unfortunately the group of five kids I was with was next and they were still 15 plus people after us. Literally the only complaint is the staffing. The cotton candy machine was down, the ice cream truck never opened, and the attraction rotation didn't follow the schedule and that's the reason why it's only a two out of five star for me. It just made it extra difficult to entertain kids when so much of the stuff to entertain them was not accessible.

Beautiful clean Lagoon, Wesley Chapel refreshing water is cool refreshing temp! No fee to park…read moregreat alternative to the Beach.

I've lived here for 7 years and have watched this community evolve--unfortunately, not always for…read morethe better. While there have been some positives, the overall direction, especially in recent years, has been disappointing. The biggest issue is a clear decline in customer experience. The Metro Development Group management team seems to have lost sight of what made this place successful in the first place: its residents. The very people who built the Lagoon's reputation are now being treated like an afterthought. One example is the entry process. Residents used to have a dedicated entry and bag check, which made sense and showed value for membership. That has slowly been phased out, leaving members stuck in long general admission lines. For a paid membership experience, that's simply unacceptable. Even more frustrating is the constant rollout of new systems that feel unfinished. Instead of leveraging existing member data, residents are repeatedly forced to re-register as if they're brand new. This creates unnecessary confusion--for both members and staff--and leads to avoidable issues. This past weekend, I watched a longtime "legacy member" family of five get told only the father existed in the system. The rest of the family had been removed and would need to enter as guests. That's not just inconvenient--it's embarrassing and unacceptable for a venue of this caliber. I had a similar experience myself. I used my membership card to check in and purchase a drink with no issue. Less than an hour later, the same card suddenly "didn't exist" in the system. I was forced to go through the entire setup process again. There's clearly a lack of consistency and reliability in their system. At this point, it feels like this location is being used as a testing ground for new processes rather than being properly managed. If that's the case, there's little evidence that feedback is being implemented or that improvements are being made for this community. Metro needs leadership with real hospitality experience--someone who understands how to run a high-quality, member-focused venue and deliver a consistent experience. If management is reading this: please remember what made this Lagoon successful. Invest in your residents, fix the systems, and bring back the level of service this community deserves. This was the first Lagoon in the U.S.--it should be one of the best, not one of the most frustrating.

Haven't been here in over 20 years. Weird saying that. Got 2 free tickets for being a veteran so we…read morecome over for the day and it was food, wine & garden. First impression is how much bigger it is that I remember. Also the last time I was here you could not drink except at the beer tasting. That has definitely changed. The festival was in one section of the park so we got our food card and started eating. Some things were good. Others just ok. Overall we had a great time and planning to return.

I have never seen a more expensive amusement park that is run so badly. They should pay people to…read morego here. You can legit spend a grand for a family of four and get on four or five rides. Layout? Idiotic - three distinct paths that don't connect. Go down one and you are trapped. Pathways and signs? Enjoy going in circles when the few paths that are there are closed off. Food? Enjoy virtually no options with bang up prices like 5.50 for a bottle of water. Took a half hour to get a pulled pork sandwich and fries on a Tuesday at 3PM. They understaff, under run the rides to save on maintenance, and generally don't care. Go literally anywhere else.

I stayed at this house as a guest with other family members. The house looked nice and fairly…read moreclean. Upon getting unpacked, two major issues were unresolved and were not satisfied at our departure. They kept saying they would fix the air conditioning (for the upstairs, and the heater for the pool). This made the stay for those sleeping upstairs very, very uncomfortable. And we not able to enjoy the pool. Other minor issues, we took pictures of and also alerted the staff. The house was nice, but... I can not in good conscience recommend staying here. The customer service was totally unacceptable. And...they billing was a nightmare for my cousin. Once returning home and getting her invoice, she and I spend hours on the phone with her credit card company disputing error charges!

This was a really quaint experience. Something for everyone. The pool area features a bar in the…read moremiddle where you can float by on the lazy river as well as water slides. There's a sandy area if you prefer as well as a wading pool (all heated) and there's a little game deck where you can play lifesize Jenga and connect four! The cabanas are reasonably priced and you can book them by the day or by the week. Thanks so much Melissa for helping me with the booking process! The Cabanas come with a bucket of waters and poolside service that will deliver lunch and drinks at the times you'd like! Very nice bartender Cecilia! She was an amazing bartender and made our drinks to order! Well done!

My son is a huge Legoland fan (and so am I) and we've been here a few times. We haven't made it to…read morethe waterpark until recently as it is often closed. It was fun to try it and it's definitely a nice change from the park on a hot day. My son loved some of the crazy slides. There is a lazy river and lots of Lego water stations the kids can play with. That being said, there are a few downsides: the location is not ideal. It's all the way at the end of the park so you have to walk through Legoland and back when you go. What makes this even more tedious is that there are no towels provided so you have to get all that stuff yourself through the park. The chairs were a bit run down. Only one food booth with limited options and they weren't accommodating at all when I accidentally ordered the wrong fountain drink. I doubt I will come back. The hotel pool is more fun.

Always such a great time here for the kids. Love that the rides are the size of the kids and my six…read moreyear old is able to ride 90 percent of the rides without a problem. Water park was amazing for such a hot day with so many areas. Love that they had the water play area where the kids used legos to build their boat and then race them down the water flow. Water playground area had a lot to do and many slides which made it extra fun. Would definitely return on another hot summer day.

Good: * My preschoolers (1 & 3 y/o) could ride the majority…read moreof the rides. * Staff are very friendly and helpful. If you experience a delay, they will do whatever they can to make it better. (I got stuck on a ride for 15 minutes and was given a free FastPass for my whole group. * The majority of the rides had no wait times, and you could walk right on. If there was a wait, it was usually 5 minutes or less. * The park has indoor play areas. * They provide amazing baby care areas (Located in the indoor play areas), they have high chairs, a kitchen area, changing stations, and a dark area with rocking chairs for breastfeeding or to get a little one to sleep. * Most of the park is shady, which helps out a lot on the hot days. * Food prices are reasonable. They are cheaper than other amusement parks we have been to. Bad: * Have to read the small print! If you get a souvenir cup, it is only for unlimited refills that day. Any additional days cost another $10.99. * The water park has very strict rules. There are height requirements for every slide on the playground, and they will measure your kid every time. Additionally, they have a lot of rules for the wave pool even when the waves aren't going. It's a 10-minute wait. * Lifeguard seems to make up rules, or not all rules are listed. Ugly: * The water park lifeguards are confrontational. The water park has strict rules, and the lifeguard has no problem kicking kids out of the area. I watched lifeguards pull a kid (probably 3 or 4) from a slide by his life vest because they had a one-kid-on-the-slide rule. I get the rule, but it's not serious enough to put their hands on a child. We were only in the park for 4 hours and witnessed 3 arguments between parents and lifeguards, and the lifeguards always seemed to escalate the situation rather than de-escalate it. Overall, it was the worst part of Legoland for us. * The park hours were another huge downfall for us. The Water park closes at 4, and the whole park closes at 5. During summer hours (June/July), the water park closes at 5, and the whole park closes at 6. Overall, the main Legoland park was amazing, and I love how they have rides and activities for all ages. I personally would not pay extra for the waterpark.

I went into LEGOLAND hoping for that classic LEGO magic, bright colors, fun details, and the…read morefeeling that everything around you was built from the bricks we all know and love. Instead, the property felt tired, worn down, and was lowkey very neglected. The maintenance issues were impossible to ignore. Paint was fading everywhere, the iconic LEGO bricks on buildings and sculptures looked washed out, and a lot of the park just didn't look clean. Dust was literally caked onto vents and fans, like they hadn't been touched in ages. It gave the whole place a dull, dingy vibe instead of the playful, colorful atmosphere you'd expect from a LEGO experience... The Ninjago ride breaking down with people stuck on it was another huge red flag. Rides malfunction sometimes, sure, but when the rest of the park already feels poorly maintained, it doesn't exactly inspire confidence. And maybe the biggest disappointment: it just didn't feel like LEGO. Instead of that bold, creative, brick-built world, the park gives off more of a "knockoff LEGO" energy. Like the idea is there, but the devs did not execute it properly. Its giving tourist trap vibes... Just save ur hundred dollars and put it towards going to Disney or Universal... Like bro what do they even do with the money they earn from the park.. BUT THE STAFF ARE VERY SUPER NICE!! Overall, the experience felt underwhelming and outdated. With the price of admission, you'd expect a park that's clean, well-kept, and full of that signature LEGO personality. Unfortunately, this was not IT.