Price gauging here is real! A locker rental is a whopping $35! Carry things on a lanyard instead. A miller lite beer is $12.50! We paid more for the locker rental than we did parking which was $25. The rides were super fun but long waits of course and lots of stairs. The park did seem smaller than I was expecting. Thong bikinis not allowed yet they are everywhere. read more

First time visiting Adventure island with the family, I bought four tickets on Groupon and when we arrived the tickets would not pop up and there was an issue with the app so after trying to contact Groupon and trying to get the tickets waiting nearly over 1 hour I was able to talk to some one to help me send my ticket information to the workers at Adventure island. What I like about the park is that there is enough activity for the kids to stay busy and my kids love being in the water also they have a regular pool and a wave pool. There is floating donuts for free to use in the lazy river and the lazy river is pretty long so you don't get bored. The wave pool is a good size and can fit a lot of people, also they have plenty of lifeguards on duty not just in the wave pool but I'm all the water activity areas and also security just in case things get out of hand. The rides are pretty fun and most of the time the lines where not that long of you can purchase a 'fast pass' type to get ahead in line. What I did not like about the park overall, the parking fee is $40 just to park when it should be included in the entree fee and also I didn't like that they did not try to fix our situation with groupon by letting us in with proof of our purchase untill one of their employees decided to look for my name and bam! He found my tickets. Overall, I am not sure I would comeback We waited a long time to get this issue resolved and no one tried to do much. I also noticed that the trash bins in this place were completely full and food trash was falling from the trash bins causing for the birds to get the extra food and fight over it. Overall,this park had a lot of lifeguards and security but it looked dirty and trashy. If you come in the summer time the place will be packed with lots of roudy kids. read more

Adventure Island - Water Parks Near Me - Tampa, Florida

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Adventure Island was so much fun for us! We were vacationing in the area and wanted to enjoy a water park for the day. I purchased tickets with my job on ticketsatwork.com and the price of $150 was decent for four of us. The only thing I missed was the parking for $35 which a little expensive. The park was very clean and had a great layout. We went on a Thursday and it was not crowded so that was great. The girls enjoyed all areas of the park! My favorite was the castaway fall area which was fun and not too much going on. I'm not a fan of slides but the kids and husband enjoyed those as well. I only wish it was closer to home so we could come more often. read more

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The fountain drink stations were so filthy. Bees, flies and wasp were flying up into the nozzles clogging them up. The metal counter tops were sticky with ants trying to get to it and getting stuck. read more

Always a blast. Perfect weather n not too crowded. I will say, the grounds were filthy. So were the dining tables and bathrooms. It's a pass if overly crowded but today really no excuses for the neglect today. Disappointing. I know they have pressure washers! read more

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False advertising. The website clearly states that the dining plan includes. mango's Café, Surfside café, colossal snacks, or captain Pete's. Well, I am here now and being told that I can only use my $60 dining plan at surfside café or mango Joe's Café. So my recommendation is save your money. Do not buy the dining plan because it is not worth it. read more

We came in October on the weekend. It was empty and was able to ride everything without issue. The only complaint would be the wave pool being kinda lame. I like the big waves and this kinda just bounces you a bit. Other than that: everything was great. read more

Adventure Island - Water Parks Near Me - Tampa, Florida

The wave pool was inoperable when we visited. Tickets are less online than at the gate. read more

Adventure Island - Foto by Dante - Water Parks Near Me - Tampa, Florida

Went for aqua glow & was really fun! Bought tickets with our Busch gardens discount, and for the price you can't beat it. For what we paid for it, it was perfect! Waits were minimal & food/drink lines weren't too long. Covered a lot of ground from 8-11pm! I know it's there first year doing it at adventure island so I know it's just going to get better!!! Just wish they had 1 more bartender at the front bar but other than loved that it! Can't wait to go back next year. read more

We had a good time overall, but the food situation is terrible. One of the main reasons I reserved a cabana was because it said food delivery is included, but the delivery options are very limited. So we went to order from one place and stood in line for 10 minutes only to be told they were out of the one thing my daughter wanted. On our way back to the cabana, we tried getting drinks & a churro but their computer was down. We tried getting Dippin' Dots, but that stand had the same computer problem. We went back for Dippin' Dots later in the day, and they were out of 3 of the flavors. There were not a lot of food options available. The pizza place was closed for part of the day, and the food truck with empanadas was closed the whole time. So our choices were basically either hot dog or barbecue. I ordered kettle chips (shown as a large basket of chips in the picture) and a side of mixed fruit for cabana delivery. They were out of fruit, so they brought extra chips instead. But the chips they brought were not the large basket shown in the picture, but a vending machine sized bag -- for $7.50! I would have had them refund the fruit if I had been there, but I had stepped away and the kids just took the extra bag of chips they were brought. The ground gets HOT! I always walk barefoot at water parks and have never had my feet burn like this. They need to use different materials for the walkways or at least provide more shade or misters to keep the ground from scalding people. I saw kids crying and parents having to carry them because the ground was so hot in some places. One kid left the water slide line he was in because his feet were burning and he couldn't take it anymore. Summary: The water attractions are fine. Slides, lazy river, wave pool were all acceptable -- not the best I've been to, but definitely not the worst. But the food options are very limited and stupidly expensive, even for a water park. The cabana was nice to have, but I wouldn't spend that much ($280 for the cheapest option) on it again. If I came back, we'd eat lunch somewhere else first and not eat at all at the park. And I would definitely wear water shoes the whole time! read more

Adventure Island - Cabana near the little kids' area - Water Parks Near Me - Tampa, Florida

If you have kids 10 to 9 and under it's a good place, I think there's 2 water rides if I remember correctly, the food court is really good as well. We use to love this place read more

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Aquatica in Orlando has many more rides and is better maintained. We paid $150 extra for a cabana. Staff in this area was condescending and not helpful. (Chris )The park was quiet on the day we attended. The chairs in our cabana were covered in bird poop. read more

Ok, I will start with advantages. -Waterpark and I'm in FL...obviously a pro because it's hot outside and this a fun way to stay cool. -Dedicated kids area. Loved the kids part had a waterslide for the littles. All of the kids I saw including my own really enjoyed the slide. -Offers group discounts. -lazy river was relaxing * Disappointments: -Very chaotic. I understand teenagers need summer jobs but they also need training. The line for pizza was the shortest of all the food places I checked out and yet took an hour to get my order which should have saved time. There were arguments between people who waited in line and those that ordered via app to skip the line. There was no organization and only two young ladies Then they ran out of cheese and water. I went to another restaurant and told them I already paid but pizza place ran out. They just gave me water without checking my receipts. I do love the trust for customers but some could definitely take advantage. -lazy river had this harsh waterfall that you go under. It messes with the comfort of the ride. -disappoinred they ran out of turkey legs! I was looking forward to eating a turkey leg so that sucked. read more

Awfully run place. First the rides were closed due to maintenance then the rides were closed due to inclement weather. There was no rain for over an hour, just dark clouds and they still kept the whole park closed. The price of cabanas $350 is not worth it at all. They were dirty and rain leaked through the top of it. Parking is $40. Will not be returning back. read more

Paid for prefered parquieng at 10:11 the lot was full to use the normal one , no credit we paid more for thr preferred parking. The river without raft. The rights only 2 functioning all the others closed. Bad attitude from employee at mango rest. Super dirty. Nothing work. Horrible experience. read more

We always have a great time when we visit Adventure Island! Adventure Island Water Park is a fun-filled, 30-acre Key West-themed water park operated by Busch Gardens.and you can get an annual pass combo that includes both parks for $100 on black Friday. For smaller children, "Fabian's Funport" is a kid-safe zone complete with water jets, bubbling springs and a colorful wading pool. Older kids and teens can enjoy wilder rides like "Riptide" and "Corkscrew." Kids Pools Endless Surf Wave Pool 8/10 Paradise Lagoon Pool 4/10 Rambling Bayou Lazy River 10/10 Splash Attack 10/10 Fabian's Fun Port 9/10 Water Rides: Aruba Tuba 8/10 Calypso Coaster 7/10 Caribbean Corkscrew 4/10 Colossal Curl 9/10 Riptide Rush 9/10 Vanish Point Drop Slide 8/10 Water Moccasin Enclosed Slide 8/10 Solar Vortex 10/10 Wahoo Remix 9/10 Rapids Racer 8/10 If your kids like water slides and splash pads and live in Tampa or are visiting Tampa, they'll love Adventure Island Water Park! Adventure Island's food options are fairly limited to American high calorie junk food that kids love like and somehow don't gain any weight consuming like burgers, chicken fingers, and pizza but adults do gain weight eating this junk! Management could add some healthier low calorie options for adults especially at a water park where people are in bathing suits not trying to pack on the pounds! While the best themed water park is Universal's Volcano Bay Water Park followed by Disney's Typhoon Lagoon Water Park in Orlando 1.5 hours away, Adventure Island Water Park is the best water park in Tampa for those not looking to drive over an hour and offers more fun options for younger children than most of the other Water Parks in Orlando! read more

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Over crowded, over priced, run by over worked underpaid kids and retirees. No water in the vending machine for kids waiting 1.5 hours just to get into the park. No outside food allowed. Water should be readily available, especially at the prices they get. Don't bother going on a weekend. All you'll do is stand in lines all day. We stood on line over an hour before someone bothered telling us it was closed because a kid vomited in the water. Sea World entertainment needs to spend some money to hire more workers and limit capacity. I wish I hadn't bought a season pass ($183). read more

First issue is the length of time it takes to get into the park. What kind of idiots have only two people checking tickets....hello it's a weekend !!! NEXT...BUYER BEWARE!! We bought one of those waterproof phone cases with the lanyard (Paid $30 bucks for it with the season pass discount because we failed to bring ours from home) IMMEDIATELY after taking it out of the package, we discovered that the lanyard was broken, so we take it back into the shop to exchange it but they don't do exchanges (so pretty much we just basically threw away $30). Went to guest services to see if they could give us a lanyard since this one was defective... nope sorry about your luck. No more season passes from us. read more

Wow.... Where do I start? Drove across town to let my Daughters ride slides for the last hour of the day. Got to the Parking Cashier and she advised that unless we are there for "Aqua-Glow" the park is closed for the normal day. The park closes at 7:00pm... we were speaking with the Parking Cashier a little before 6:00pm. We turned the car around and proceeded to leave. We verified on Google Maps... 7:00pm is listed as the closing time. We verified on the park website... 7:00pm is listed as the closing time. We called their corporate number... The Representative confirmed 7:00pm As the closing time. We turned the car back around so we could get clarification. Spoke to the same Parking Cashier and advised that we verified via 3 different methods and nowhere is it communicated that the park closes an hour early due to Aqua-Glow. We asked to speak to a Manager and were told to go ahead and park and go to ticketing. We get to the front gates and advised Security (Jesse)that we're told to go to ticketing, by his peer at Parking, to speak with a Manager for clarification... he refused to let us in. We conveyed the misinformation, and he said the park closes at 6:00pm, because "Aqua-Glow" starts at 7:00pm. The website says that "Aqua-Glow" starts... at 8:00pm. The flyer in my email says that "Aqua-Glow" starts... at 8:00pm. Jesse then States that the park is closed early because they were over capacity. What the hell is going on here, Adventure Island??? Is the park closed early in preparation for "Aqua-Glow?! or Is the park closed early due to being over capacity?! Oh, also... does the park close at 7:00pm?! or Does the park close at 6:00pm?! And, oh yeah... does "Aqua-Glow" start at 8:00pm?! or Does "Aqua-Glow" start at 7:00pm?! And one last thing.. do we get to speak with a Manager (As we were told to do by the Parking Cashier)?! or Are we not even able to simply get the Managers name (Jesse, very pompously refused to give it to us)?! All of this misinformation and the inconsistent answers are unacceptable. Is this a case of False Advertisement? Or is it "Bait & Switch"? I'd typically allow something like this to slide, but the dismissive attitude from Jesse ensures that I will see this through to completion. All we were trying to do was use our passes for the times we were told that we could do so. It seems, to me, that the employees get to make the rules up as they go, and do not consider kindness or the knowledge of park information, as part of their job descriptions. If I could've given this review ZERO stars, I would've! Anyone considering going here... DON'T! The employees don't care about the Customer's Experience. Run the OTHER way! Rich Galicia Owner/Head Coach Fight Team LLC read more

This is a fun water park especially if you have kids. My daughter absolutely loved the slide park and the lazy river. We sprung for a reserved cabana so didn't have to jostle for chairs or shade. This came with a locker and a mini fridge which was great. They don't allow outside food but it's not super strict. We were able to bring in toddler snacks without hassle. One star knocked off for nasty bathrooms! Maybe it was because we were by the kids area but omg very dirty. We had a great time and we would come back. read more

Adventure Island - Taking a snack break in the cabana - Water Parks Near Me - Tampa, Florida

My kids had a blast. Park is decent size, not so big, not so small. Good amount of water slides and rides. Bridge jump was cool, food is so so. Soda machines weren't working. Seems enough chairs, nice place to bring kids and chill. Preferably on weekdays, can't imagine on weekends. read more

Horrible wait for food. Two hours in lines snd waits for hot dogs and pizza???? Water park is ok, but this ruined the day.

Our family of four with my parents had a blast! The kids loved all the water slides and I was so happy their lazy river was a decent length! It worked out great since my mom couldn't get her hand wet that she was able to do some of the activities ! Would love to go again but earlier in the day to make it longer ! read more

Whatever you do do not go to this park. They are set up is horrible. We bought upgrades. Every single upgrade that we purchased we had to get into individual lines. By the time we got our wristbands for a quick query, our cabana we had already stood in line for two hours. The mobile service that we paid for for the cabana was not working, and they were unwilling to give me any refunds. I called their administrative department and they were just as unhelpful. The management staff at the park would not answer any of the phone calls. The food is horrible and overpriced. I only gave it one star cause I had to. read more

This was a great deal when you get the Fun Card, which includes Busch Gardens (amusement park/zoo) and Adventure Island (water park). They have fun slides, height requirements vary depending on the slides. Riders have to be at least 42" to enjoy some slides, while others require a minimum height of 48". For the extra adventurous, there are 2 slides with "disappearing flooring", where you step into a capsule looking space and the floor opens up. There are different pools, one with simulated waves and the other with a small obstacle course and simulated cliff jump. There are also areas with sand and beach chairs to lounge around, plus a lazy River for a relaxing feel. Food options from the cafe were limited. Chicken nuggets, bbq chicken or ribs, pulled pork sandwich, Mac n cheese, fries and Caesar salad were the choices today. Some bar areas where you can grab some beers or mixed drinks. Places like these offer good fun for the whole family. This area is about a 5 hour drive for us, so we will definitely return! read more

Adventure Island - Water Parks Near Me - Tampa, Florida

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Fun place loved it but I wish I could bring my rc boat but they said no BUT I LOVE THE SLIDES AND WATER VERY FUN AWSOME PLACE love the dipping dots and popcorn but I got pretty sunburned :( but great place loved it read more

This is a low frills water park that is not well maintained. We came here to cool off on a hot afternoon and found trash everywhere. The park is not very big and it appears they crammed as many chairs as they could in various places and it still was not enough seating as many guest were walking around looking for seats near the splash area and wave pool. The bathrooms and changing areas were disgusting, and no staff was in sight. My seven year begged to be changed in the car. I am so grateful I always carry clorox wipes for her. We have no intentions of returning, which is unfortunate as this is a short 20-minute drive from our home. read more

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I have not been back since the late 90s and it's a lot of plants, bushes that make it feel very crammed. The wave pool is littlerly a wavy nothing good. The women's bathroom first opening was nasty you could tell the floor was not clean only spot clean was where you walked to the toilet. Soap pumps were missing the button to push, even mid day went to the changing room bigger bathroom and the showers had 2 with a curtian. They need a family area so mother's with boys. My girls were not comfortable changing. Lines took forever and they were NOT busy, the lazy river was cloudy and had mulch floating all in it. No one was checking bags just no coolers. You can bring in Gatorade too! I even called to confirm that. We rented a Luxury Cabana, biggest rip off, the the sides did not close to block the sun, the material on the chairs were not comfortable, it very crammed for it holding 8 people, ceilijg fan didnt do any justice. Food truck was closed, dip and dots had 1 locations open and out of a majory of flavors. Food condiments were empty at 1pm and or the ketchup was busted on what was there. ​ So you heard all the negative so here is some good. The service at ​mobile order pick up was great, friendly, helpful when needing items. ​ Up-sold items. When I did notify staff of bathroom condition he was polite and professional to have it taken care of. Food was good fresh, did not taste over fried of greasy. Nice size portions. I will not be going back. Disappointed in the layout, cleanliness, read more

All the rides were so fun and the food was amazing a little to small the park and weather issues but other than that great experience overall read more

Adventure Island - Front of the park - Water Parks Near Me - Tampa, Florida

Went to aqua glow at adventure island is a big waste if ur a pass member that crap should be free maybe 4 rides were open how u open for night and close half the rides no food station is open expect pizza and hot dog which r 20 dollars thank god I didn't buy the armband to eat world to the wise don't waste ur money read more

Went to Adventure island on Easter and had a pretty good time. The water was a little cold in the lazy river but should warm up as summer time comes along. The park wasn't too crowded, and pretty good amount of rides. I was a little bummed out there were a few attractions under renovation. If you are going soon I would check the website to see what's available. The food is decent, regular theme park food. I do want to come back once the attractions are done with renovations! read more

Adventure Island - Sign - Water Parks Near Me - Tampa, Florida

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If you get there early you can get amazing seats and ride all the rides. My favorite ride to ride was the curl.

To warn everyone, Adventure Island has a policy that they can enact whenever that only allows 5 children per adult and adult is required. Their website notes particular days this is in effect, and we went to drop 6 boys on a day it was not in effect per their website. Something we have done many times dropping the boys at the Adventure Island drop off area. The boys were not allowed in without the adult. The adult drove back and was told no as there were 6 boys and only one adult. Honestly, makes us consider why have the pass for the kids all summer when they can't get in without the adult, something we have done for years and on a day per their own website the rule was not in effect. Ruined the plans for the day. read more

This place was so ghetto. We got attacked in line and the cops did nothing. The slides were closed half of the time and it was so packed and nasty. The drinks were just water. Save your money and go somewhere else read more

Adventure Island Water Park offers guests 30 acres of water-drenched fun in the sun featuring the ultimate combination of high-speed thrills and tropical, tranquil surroundings for guests of all ages. Within a soothing Key West atmosphere await over 14 unique attractions to enjoy. Children and little kids can enjoy playing in the Fabian's Fun Port water feature or the Splash Attack maze with over 50 water play toys. Brave children will have a blast in the Paradise Lagoon cliff jump and net climb. Guests of all ages will be able to relax and unwind while floating on the calm half-mile lazy river. For the adventure-seekers, there are 8 water-slides to splash down. 8 Water Rides: 1. Aruba Tuba 8/10 2. Calypso Coaster 7/10 3. Caribbean Corkscrew always gets water up my nose so not a fan 5/10 4. Colossal Curl 9/10 5. Riptide Rush (4 individual slides) 9/10 6. Vanish Point (3 individual slides: 2 drop slides and 1 non-drop slide) 9/10 7. Water Moccasin (3 enclosed tube slides) 8/10 8. Solar Vortex has pretty sweet led lighting10/10 5 Kids Pools 1. Endless Surf Wave Pool can get a little crowded. Would be better if it was wider. 8/10 2. Fabian's Fun Port Kids splash pad 9/10 3. Paradise Lagoon Pool used to be a lot better before the 3 slides and cliff dive was removed 4/10 4. Rambling Bayou Lazy River is fun for tubing around the park 10/10 5. Splash Attack kids splash pad play area with 4 slides gives kids endless hours of fun 10/10 RIP to 7 Defunct Water Rides 1. Tampa Typhoon (1987-2005) replaced by nothing 2. Gulf Scream (1980-2005) replaced by Colossal Curl 3. Barratuba (1985-2017) replaced by Wahoo Run 4. Everglides (2002-2017) replaced with nothing 5. Key West Rapids (2004-2017) replaced with Solar Vortex 6. Runaway Rapids 5 slides (1980-2021) replaced with nothing 7. Wahoo Run (2017-2020) 2 New Water Rides Coming in 2020 1. Wahoo Remix 2. Rapids Racer Management could definitely improve on the number of slides offered as they removed a bunch of slides and have failed to replace all of them with new slides. Management could also improve the food quality. There is nothing other than burgers, Pizza, and bbq here. Unfortunately the taco and fajita place closed. I wish management could bring those back! Management could improve upon their level of tropical and exotic theming throughout the park to convey a more far away land than just typical Florida style buildings and landscaping. As for as how I would rank all Florida Waterparks, I rate Universal's Volcano Bay Resort #1, Disney's Typhoon Lagoon #2, SeaWorld's Aquatica #3, Disney's Blizzard Beach #4, and Busch Gardens' Adventure Island #5 but it is #1 in Tampa haha. If you're in the Tampa area and looking for some fun water rides, Adventure Island Water Park is a definitely a great option! However, if you're looking for a more exotic water park, you may have to take a trip to Orlando! I've grown up going to Adventure Island Water Park and still enjoy going! While I liked the parks slide selection better in 2017, I still always have a great time at the park and look forward to the park being open year-round and look forward to the new rides coming in 2020! read more

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We had such an amazing weekend at adventure island celebrating their last weekend open! They have a couple new slides to come next year which I'm so excited for! It's definitely changed in the past couple years but has changed for the better! The new slides are so much fun with the Vanish Point where the floor drops from under you 70ft down! Scary but yet oh so fun! Their new double tube slides were a lot of fun too! Colossal Curl was so much fun and you sit in a smaller like tube that seats 4 (2 or 4) people can ride at once to keep it even otherwise not 1 and 3. Amazing new addition!! The wave pool goes every 10 minutes and they have a kids splash area with a large playground that is great for the little ones! They also have where you can walk across the tubes and hold onto a rope above as you go across. They took out the cliff jumping for now, which was in the same pool. Wahoo run is always a great family ride and the kids must be 42" otherwise for Colossal Curl and a couple other water slides the kids have to be 48" Our favorite is always the lazy river to just float and relax and have a good time. They have lots of variety of food to choose from for reasonable prices (average $12 or so) but you can also purchase the all day dining package for $40 and eat every hour and get perks like bogo on different items. You can also pay $40 and get a quick que pass so you don't have to wait in the lines! We didn't need it the day we went but it's awesome for busy summer days! The one thing that I dislike is it is $25 to park All together great time, new slides, and great adventure for the family! read more

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Purchased fun passes for the family when they went on sale in May and finally enjoyed our first visit in July. Parking is $35 for basic and $50 for premium. No outside food is permitted, so be prepared to shell out at least $20 per person per meal, unless you spring for the All Day Dining Deal ($45 adult/$25 kid) which allows you to dine every 90 minutes. The lines weren't too long the Thursday we visited, but the constant cloud cover and thunder had the whole park shut down for over an hour, so we didn't get to cover as much ground as we'd hoped. The lazy river was cloudy, but the strong scent of chlorine was reassuring. There were two rides that were not in operation during our visit. Overall we had a good time, but everything is so overpriced that it don't know how many times we will make use of the fun passes. read more

I visited Adventure Island for the first time recently after living in Tampa for many years. It's not my favorite water park--take a couple hour drive to Aquatica (owned by the same company) and you will be much happier IMO. Upon entering, the beach chairs are very sporadically placed. We arrived soon after they opened, and it was nearly impossible to find 4 empty chairs so we could sit together. People were hoarding chairs by placing one flip flop on each chair. We finally found a sandy spot with some chairs available. It was the last set of 4 we found the entire day, so I'm not sure how others fared the rest of the day if they were in search of chairs. After we got settled, we went to look for rides we could all enjoy. There weren't many options for young kids who didn't meet the height requirements for slides. We were able to try the wave pool, a splash pad, and the lazy river. The toddler splash pad had very murky water, I would not recommend it unless it's the only place your child feels comfortable. We liked the lazy river the best. I don't think I would be back. Even with the Fun Pass, it wasn't worth $25 to park. read more

Wow. My visit to Adventure Island on March 8, 2025, with my wife. We purchased opening-day tickets, an all-day dining pass, and a private cabana, totaling approximately $500. Given that this was opening day--the Super Bowl for an experience-driven business--we expected a seamless, well-executed experience that set the tone for the season. Instead, what we encountered was a complete operational failure that made our visit frustrating and disappointing. Major Issues Encountered: Cabana Check-in Disasters: We arrived at 10 AM, an hour after the park opened, and went to check in for our cabana. The station was completely unattended for a significant amount of time with plastic wrapped over the computers. When an employee finally arrived at 11:15 AM, she repeatedly radioed for assistance, but no one responded. We waited 20 minutes at the station as another family was checked in. She then left the station and lead us, and the family of 5, around the park. Instead of knowing where to take us, she wandered the park, stopping at a park map that we all looked over, to have guests help figure out where to go, before randomly leading us through different areas, eventually settling on a cabana that may or may not have been the correct one. This was not just inefficient--it was unprofessional. The checkin from desk to cabana took 45 mins. This was a park operating 3 full hours after opening on opening day. Dining Pass Malfunctions & Food Shortages: Scanners at multiple food locations would not recognize our dining passes, and several basic food items were missing (no forks, only one spoon, when we asked about toppings or sides, workers had no idea what we were talking about, would search rooms, come back and say no chips for guacamole, no salad dressing, no water, etc). By 3:15 PM, 7 hours after opening on opening day, no fountain drinks were available, and by 4:30 PM, food stations had started closing down entirely. Drinks Unavailable: Almost every alcohol station had padlocked coolers, meaning drinks were not available for purchase almost anywhere. We checked the Tiki Bar at 1 PM, and it was still not operational--one overwhelmed employee was attempting to set up, but it was clear it would not be opening anytime soon. Even when opening, we were told there would be no frozen drinks, no drafts, leaving cans of beer as the one of the only sources for a drink available anywhere in the far corner of the park. One location sold beers, which even at the DISGUSTING price of $15 for a low quality budlight, I would have drank one, but, because it was the only functioning place the line was v long. Limited Ride Availability: Four rides were out of commission, which is a huge number for a park this size and overall ride count, significantly reducing the attractions we could experience. Overall Poor Operations & Service: The park felt completely unprepared for opening day. Basic amenities were missing, service was inconsistent, and there was little communication or effort to rectify issues. This was not just a case of minor inconveniences at your theme park--this was a complete failure in service, preparation, and execution. For an opening day, this was inexcusable. We're from out of state, and this was our one chance to experience your offering. We went all in and paid premium pricing for an experience that did not come close to delivering on what was promised. I am requesting a full refund to my original payment method. I reached out to your "support team" and after 24+ hours for each message, they tried to give me passes back to the park that we live thousands of miles from. This is unacceptable. My tickets are 202503075154681 and I also paid for a private cabana for my wife and I. I shouldn't as a consumer and a customer absorb this issue for your park, and request a refund. I look forward to your prompt response. But won't hold my breath. read more

Bought annual passes for a family of 4. Came in for the first time today, immediately was turned off by the $30 parking fee. Zoo and Aquarium has free parking for everyone, $30 every time we come in is a total rip-off. Locals/Members should be able to park free, or at a discount. Had to wait the "tickets" line to pickup our passes, kiosks weren't able to print them out. read more