I was shopping around for a life jacket and found some online, but since I was in the area, I…read morethought I'd stop into this Dick's Sporting Goods in Gilbert. They have soooo much merch!! You'll probably end up buying more than what you plan on, so be ready. This location boasts 2 floors, with everything from kayaks to baseball bats and shoes for every sport to clothing for the kiddos. They carry major brand names such as Yeti, Hydroflask, Nike, Puma, etc. I was pleasantly surprised to also find ratchet tie downs for pick up trucks in the kayak/SUP section. They had a great sale going on before the 4th. I was able to snag my life vest for just $20! I won't be using it too much, but you gotta be safe no matter what! I was browsing around and trying on different brands when an employee asked if I needed any help. I politely declined. I did drop a star due to the fact that when I checked out, there was only one register open. There were about 3 of us behind the person who was paying. Eventually, another register opened up so I was out and about in a few minutes. I would have also liked to see scanners throughout the store to check prices. There is an abundance of parking in the lot outside. Employees are friendly and they offer a military discount when you show your valid I.D. I would recommend coming in for all of your sporting good needs!

I'm not one to usually write a review about sporting stores, I usually just review places I eat at…read more I would, however, like to write a very nice experience I had today around 12:30 - 1 PM ish when I had to find a new mug/tumbler to bring to my Krav Maga classes. There was quite a selection, and I was looking for a specific design so I looked for an employee who went through a lengthy process on the hunt for the tumbler I picked out. I unfortunately do not remember his name, but he had blonde hair I believe and was fairly tall compared to me lol. I have OCD, so I analyze every detail when I buy something. Or just everything in general. After he had recommended the Yeti Rambler and a few others, I ultimately decided on that one. This was when the probably most odd adventure at Dick's began of finding the tumbler color I liked that had the least amount of markings, dings, imperfections, etc. There were quite a few of that specific tumbler color, & it took a decent amount of time to finally decide on one. After pulling out every color of that size of mug I decided on, I narrowed it down to a few, but was still struggling due to some very minor markings I saw. I had asked for his help more than a few times to see if he could spot any markings on them and he crouched onto the floor with me, looking at them and pointing out what appeared to be the best option while I rotated the tumbler to look at it with the lighting at certain angles. Not only did this employee take the time and patience to help me, but went as far as getting me a wet and dry paper towel to see if a tiny dot of a smudge would wipe off -spoiler: it did indeed come off- but I really sincerely appreciate how understanding he was about the situation and how far he went to help me. I'd imagine a majority of people on this planet would go mad trying to help someone pick a tumbler for over an hour, but there was no judgment on his part and was very kind. I also left with an awesome tumbler thanks to him, and slightly embarrassed/guilty for the probably agonizing experience he had to go through lol, but still was very kind throughout all of it. Here is the "the chosen one" I have happily brought home!

What's with the employees here? Lethargic, not friendly, happy to be scrolling on their phones…read morewithout acknowledging customers? If you need something from here, grab it and throw your money on the counter and leave without a hello or a thank you.

We needed a clear backpack for a medically compromised friend who was going to a game at the…read morestadium. He needed a larger bag up fit his medical supplies. The staff was so helpful and kind by measuring bags for me (when I called) and when we went in the store. I had never been in the store and was impressed with all that they had in there. It was a great shopping experience.

I ordered a sweatshirt and shirt through their website for my son's school. The order was placed…read moreAug 21 and was told I would be receiving my order around Sept 16th almost a month out . Not happy, but ok can't do much about it but not a huge deal because I needed the shirt by the 27th. I called them on the 23rd and was never able to reach anyone so I emailed them and they said sorry they'll be mailed out this week . I said I need it by Friday and they replied with we don't know a date but will receive tracking info when it's shipped. Now I get an email today stating they won't be shipped til next week. Completely unprofessional and not worth the price and definitely not worth any shipping charges.

If I can possibly give them minus stars I would... Order my…read moresons uniforms for Legacy Traditional Charter School. They took a month to arrived, they come just folded inside a tiny mail box, no plastic or protection. I order like the size chart said, Youth M (Size 10-12) When I see the shirts, there is no way they are a size 10.. never the less a size 12 My son is an average 10 yr old, I send an email, talk to customer service. and their answer its that they can't exchange or give me my money back. The recommendation was to place another order for a different size... I just expend almost $100 and waited a full mont for this uniforms. They are the first company that doesn't offer exchanges or refunds... I order the correct size, but its obvious that the shirts are more close to being a size 8.... What a waist of money and time.

The employees could really benefit from some customer service training. My son and I walked in…read morelooking to buy a hat and jersey. The employees were talking and never paused to greet us or offer help. We were searching for a Jersey small enough for my son and no one offered assistance. We found a hat and went up to the counter, but the employee was too busy watching a game to greet us or direct us. I asked where we should pay. He rung up our purchase in silence. Perhaps the manager can practice some sentence starters with his/her employees, "Good evening, did you find everything okay?" "Hi, did you find everything you were looking for?" Had that happened, perhaps we could have told him (the employee...dear God I hope he wasn't management) we couldn't find a jersey and he could have assisted us with an additional purchase. Nope...radio silence. I said, "Thank you"...typically stores should also thank the customer....another missed customer service opportunity. When online sales are putting brick and mortar stores out of business daily, what sets stores apart from an online experience is customer service. I will never give the store my business again and I'll have to buy the jersey we hoped to purchase online.

From the owner: Arizona's premier destination for licensed team merchandise since 1987. With locations in key…read moreshopping centers in the Valley, Tucson, and Yuma there is a Just Sports near you, or shop online for 24/7 access to your favorite team's gear.

Why is this store not open it's 11 oclock wed I have been here an hour What poor customerservice…read morepeople keep coming to buy shoes but the store is not open I am trying to reach district manager Angela but nobody has her number I am here to get a refund on shoes i had mailed to my house from this store and they are not real nikes. THE WERE MADE IN INDONESIA FAKE NIKES I cant believe no one is here to open the store I would shop at a different store unbelievable the store is not open

worst service and selection. Staff were not helpful and said they didn't carry a brand and when we…read morewere looking, we saw them on the shelf! they don't have a clue about shoes or what products they carry!

EXTREMELY RUDE MANAGERS!, last time I went in one of the teenage girl workers was crying as the…read moreblonde manager "Daneen" was yelling at her in the corner, I told my friend about this and she said when she went in the same manager was also scolding and breaking down the workers, when checking out my items I asked the girl if she was okay which made the manager mad as she started to roll her eyes and give dirty looks to the girl, the manager then went on to get mad at the girl AGAIN because I didn't want to sign up for a reward program, why is that her fault I don't want spam emails??? I refuse to go here and tell my friends to go else where, idc what ur employees did yelling at them is never okay especially when it's teenagers who are most likely learning their way around a first job. DONT go here and definitely DONT WORK HERE.

This place has stepped up overall customer service. The tall younger guy was extremely helpful but…read morethe girls were also being very attentive to customers. My visit was Saturday June 6th, 2026.

Great store. Some things are pricey but you're paying for the name and team on everything too…read more Quality items. Selection is always good. The man running the store knows his sports, very friendly, and always helpful. I was there to buy a Corbin Carroll Diamondbacks shirt and found exactly what I needed.

As the location is a bit far away, I called ahead to ask if they had any NY Giants shirts. The rep…read morewas kind enough to look up on the screen and advise me that indeed they had some and offered to put aside an item for me. I then took the time to drive to the store and walk around the mall looking for the store. As I entered the store I noticed a NY Yankees shirt hanging behind the counter. Yes! A YANKEES shirt!! Not even the same sport!!! Message to management: Sports is what you do. At least hire people that know the difference between sports and know the names of teams!! Oh, while at the store, same rep took another call, walked over to a wall as to look for an item and replied, "No we don't." Followed a few seconds later with an, "Actually, I see one now... Hello?" Another lost sale... As for me, taking my business elsewhere.

A Truly Demeaning Experience - Never Again…read more Twice now, I've had the unfortunate experience of dealing with an unbelievably condescending manager at this location. His attitude is smug, dismissive, and frankly, unprofessional. The first incident occurred when I requested embroidery using a term associated with a military branch. Knowing trademark laws can be tricky, I did my due diligence beforehand--checking a .gov website and bringing the official guidelines on military trademark use with me. Despite this, the manager immediately and sternly declared, "Absolutely not. That's a violation of trademark and against the law." When I calmly asked him to review the government webpage with me, he flat-out refused. Instead of having a professional discussion, he chose to double down on his stance, making the situation unnecessarily tense. For 20 minutes, I remained patient and professional (as a parent of three, I know how to de-escalate situations), while he continued to dismiss me. Only after finally glancing at a single sentence on the webpage did he begrudgingly say, "Fine, I'll do it." No apology, no acknowledgment--just resistance for the sake of it. I had nearly forgotten about that frustrating ordeal until today when I returned to get a simple name--"Anderson"--embroidered on a hat. Immediately, the same manager shut me down: "No, that's illegal. Unless it's your name, and you'll need to show me your ID." That's when I recognized him. I took a deep breath and asked, "So, you don't embroider nicknames?" His smug response? "That's not your nickname?" At that point, I was done. I tossed the hat on the desk and said, "Oh man, I remember you. I'm out." As I walked out, he sneered, "Way to act like a child." Unbelievable. I will never return--not to this location, not to any LIDS store. If this is the level of customer service they allow, they've permanently lost my business.

That man Allen in there is so incredibly friendly and helpful. I fuck with this Lids big time.read more