I have been battling Vestibular Vertigo for 8 months. Referral after referral and none have the…read moreword, Vertigo. They list headaches. Neurologist: You don't walk well, you are susceptible to falls (6), your medications are fighting each other. You, have no quality of life. With your medical conditions, I can no longer treat you. Referral to Neurologist: after about 15 minutes, I fully described my Vertigo and migraines every day, I don't know what to do. Referral, back to my Dr. After 8 months, he wants me to start all over again. The office left a message, you are asking for a referral to your ENT. Guys, THAT IS A BOLD FACE LIE. I ASKED FOR A CASE WORKER! I pushed the Optum EOL button a while ago. Red flags should have gone up. My Dr. thinks it's a joke. Joke: I start hospice tomorrow! PLEASE BE VERY CAREFUL WHEN YOU ARE AT YOUR DR.'S OFFICE AND WORDS ARE SPOKEN...THEY, ARE, NOT, ON THE SUMMARY!

They refused to pay a home care bill for a home IV care that they pre-approved. After hours on the…read morephone with them and LA Care, our home health provider had to file to our insurer directly. I talked to other doctors, who said thus has been going on with Optum for 6 months.

I've been seen by various doctors and practitioners here for years. They are all very nice. No…read morecomplaints about them. But whoever the male receptionist is that answers phones and takes appointments really could use a few trainings on interpersonal communication. He's either oblivious of his tone and attitude, or he's doing it on purpose. Both options are bad. He comes off fairly judgmental, his verbal messages are abrupt, and if there is any issue or confusion, don't expect any warmth, empathy, or a general effort to help you out. Brace yourself if he ever answers the phone. If any of the doctors/practitioners are reading this, you should know what is going on in the front of the office before your patients see you.

Trish my NP is the best! I won't go anywhere else for care. She is authentic and thorough, we laugh…read moreevery time I visit with her. I feel taking care of and I trust her! Dr. Green is awesome too.

To be a good doctor, one must treat the whole person, not just the disease. Unfortunately, Dr…read more Frechette did not demonstrate this approach. He did not appear to be up to date with current research, was not receptive to concerns about medications or lack there of, and generally failed to take the time to listen. Dementia patients require a physician with both the time and compassion to address their unique and evolving needs. Sadly, Dr. Frechette did not meet these expectations. Dementia patients require a physician who has both the medical knowledge and the compassion to address the complex and evolving needs associated with this condition. Unfortunately, our experience did not meet those standards. During our visits and times of crisis, Dr. Frechette did not take the necessary time to listen to concerns about medications and their side effects. He did not appear to be up to date with current studies or treatment approaches and seemed dismissive of important issues that were raised. This lack of engagement made it extremely difficult to feel confident in the quality of care being provided. Equally troubling, Dr. Frechette demonstrated a lack of compassion and patience. Dementia is not just a medical diagnosis -- it affects every aspect of a person's life. Families look to physicians not only for treatment, but also for guidance, support, and understanding. In this case, we felt dismissed rather than supported. If you are looking for a neurologist to Treat Dementia, keep looking so that you or your loved one receives the attentive and informed care they deserve.

Dr. Frechette impressed me as being very detail-oriented and thorough. Very few doctors would…read moredevote their time familiarizing with a patient's medical records, reports, lab results, medications and other medical issues before seeing the patient for the very first time. Knowing my medical history, he knew what questions to ask and what to look for. He is undoubtedly very knowledgeable and observant as well. His front office made an appointment with me and there was a wait of about a month. Gracie reached out to me when there was a cancellation. I was pleased to have my appointment moved up so I did not have to wait for a few more weeks. Gracie and the other staff were very friendly, accommodating and easy to work with.

Care here is excellent. The office staff is friendly and helpful. They do primary care and sports…read moremedicine. I never have to wait on the phone long when I call. The doctors take the time to answer all of your questions.

I started coming here because of Dr. Kwong. I was a patient of his when he was at the San Gabriel…read morelocation. I did have HMO when I switched over to Pathways & was able to see Dr. Kwong at this office. They don't take PPO, only HMO, unless you're an established patient & only updated/switched insurance. Dr. Kwong is the best! I've been seeing him for years. He's always willing to listen, patient, and caring. I've never felt like I was rushed or like he's in a hurry to leave and see other patients. He's always willing to help & quick with referrals & sending out prescriptions. I've never had any issue with that or staff. Michelle is amazing. I've been going through some health issues and she's my go to for whatever I need. If I need to get through to Dr. Kwong I always ask for her. Everyone is helpful and professional, but Michelle knows and has all my info on what I'm going through. Even after all those calls I've made....I've never had or felt like she was in a hurry to get my off the phone or like she didn't want to help. Jerry & Maya are also nice and helpful. Thank you all for being so nice, caring, and helpful.

my personal information was violated and sent out to other patients. when I tried to call the…read moreoffice to have this fixed Claro argued with me even though I had proof. Claro has argued with me every step of the way and been beyond inappropriateI found out my information was violated by the office because the patient they sent it to sent it directly to me. I tried several times to have this fixed but instead I was argued with. My person portal continues to be sent to the wrong patients. This yelp review is being made as a last rep

I'm sad to leave a one star review, but after having my annual physical, I was once again reminded…read morewhy I've avoided coming to this office. The level of care has completely diminished under the use of practitioners who don't seem to know why they're in the medical field. At no point where my forms reviewed. Or was I asked how I was feeling or why I was there. Yes it was a means to an end so that I could get the appropriate forms required for additional test at another facility but still. You could pretend to care. And they actually got annoyed with me when I couldn't remember things that has preciously has been in my file when the error was on the office's side due to poor record keeping and a mismanaged data system.

Dr Nathalie Sami is absolutely amazing. very intentional, up to date with the latest medicine and…read morepractices, and truly cares for her patients. The office staff are also pretty patient and helpful. My experience with care from Dr. Sami has been excellent and I've seen her about 3x now. Every single time she given me plenty of time to express my needs and time to explain her recommendations and leave room for any questions I might have based on her recommendations allowing me time to really understand the care plan before sending me off. Great for an anxious patient. I really appreciate Dr. NS because she genuinely cares for her patients, esp in America as it's rare to find drs here that truly love what they do and practice fairly. The type of care I received was for physical injuries and had an annual physical.

I get Health Coverage thru my wife's work plan, so she did all the planning and research in finding…read morethis spot. We needed to do our yearly physical, so she found this spot right by our apt! Honestly, I didn't really have any expectations but I really enjoyed my time here. In particular, I have to give a big shout out to Dr. Phuong Nguyen. I'm not sure if it's because I'm getting up to that age, but he was easily the coolest doctor I've ever met. Chatted it up about sports and everything and was just very easy to talk to. Conversed well and made the conversation feel natural, like I was talking to an old friend. If it's an option to request him as your PCP, I would highly recommend you do so and I promise, you won't regret it!

Dr Mattai is the absolute best! She truly cares about her patients and takes the time to listen. I…read moreespecially appreciate how she works with her patients to determine the best treatment plan. She is top-notch!

Dr. Nalini Mattai is the best doctor ever. She's been my doctor for over 20 years and has the BEST…read morebedside manners. She is super thorough, and always takes her time to go over every detail about your health, makes recommendations on improving your health through preventative measures, and is genuinely concerned about her patients living a healthy life. I feel so lucky to be one of her patients since I believe she is not accepting new patients at the current time.

Doctor Kocharian is a fine doctor but his office staff is lazy, incompetent or both. I always have…read moreto call them to get regular prescriptions refilled and calling the office results in interminable hold times.

My sister in law recommended Dr. Kocharian for my annual physical, I called them and they…read moreimmediately set the appointment with in few days from my call. When I arrived, I was greeted by a friendly staff and right away taken in to start the process. Doctor Kocharian greeted me with a very positive and calm approach, which is very essential, specially with common nervousness of visiting a doctor for the first time performing physical. One of the attributes which I want to emphasize besides his other qualities in this review was his complete thoroughness during the whole process, he answered all my questions briefly and explained with assurance. I was also thrilled they have phlebotomist in the office and did not have to take another trip to a Lab. In a nut shell, this was one of the best experience I have ever had visiting a physician.