Just watched a server walk up to a table recently vacated, turn the this table is sanitized sign over, indicating she had wiped the table down, without doing so. The table directly across from us also showed it had been cleansed but it was so sticky we had to move. read more

Disappointed. Quality has went downhill since my raving view and I no longer go there anymore.

I came on here to see if there were other reviews left about the owner and sure enough, there are. It was my first time at this location and as I was waiting for my food, I suddenly hear extremely unpleasant yelling and complaining in the back. I was so confused and thought someone let a complaining customer in the back of the store. To my surprise though it seemed that it was the owner. I don't know if she's having a bad day but the way she was yelling at her staff in front of dining patrons she was completely unprofessional. I normally don't write reviews but I felt so bad for the staff as I haven't witnessed something like this before that I hope she sees all the other reviews here to make a change. Even from the patio I could hear her complaining inside. Made dining extremely awkward and that I had to leave early. It also seems to be a topic amongst dining patrons (just overheard the next table beside me say that it seems like the place is falling apart in there). Once again, I don't know the full story maybe management is going through something, but I'm quite sure the scared looking employees haven't done anything that drastic to deserve to be berated on a constant basis. Food is okay but probably won't be coming here cause of the bad vibes the owner gives in the store. read more

I liked their bagels (pretty good, mildly overpriced) until I witnessed the manager/owner/whatever speaking to employees. Completely unacceptable.. Tips for management: A lot of customers either used to, or do work in food service and take a very dim view of that kind of behavior. read more

Ordered from Solly's back to back 3 days in a row when I was down with the flu. I didn't have much of an appetite, but their matzah ball soup, chicken soup and latka kept me sustained. Everything was very tasty. Would probably visit the store on a regular basis if I lived closer. read more

Sollys is the only authentic Jewish bagel place in town. If you've ever had a Jewish bagel you'll know that they aren't like any other kind! Although Sollys doesn't live up to its brethren bagelries in ontario I'm still giving it a 5 out 5 because to have a place as authentic as Sollys that lives in a city overrun with ramen, pho, and yoga, Solly's is a great European bagely refreshment read more

I think today was my last visit to Sollys. It's too bad as I do love their bagels. It's the service. It is usually slow but forgiven as again the food is good. The time before this they had this horrible sign up explaining why it was slow. It said, in part, that it wasn't their fault that people didn't put enough time in the meter or that people had "hurried lives". Came very close to leaving then, but didn't. I can understand it's busy and short staffed, but what I don't is not getting a greeting and saying they'll be with you soon. A friendly face at the least. We did stay, but again I think it's my last time, and makes me sad. read more

I was sad to see that Solly's in Kits closed. Sad but not surprised! They always had trouble keeping staff which is never a good sign. Although I love their products the owner has really poor management skills. read more

Horrible place. The owner responds to all negative reviews with personal attacks, instead of trying to improve the quality of service and goods. Horrible management. read more

Solly's came recommended to me by a a local, saying Jewish bagels were there best around (maybe because this is the only Jewish bagelry around?). I really didn't think they're be any different than regular bagels, but how wrong was I. From the outside, yes, these are just bagels. But the texture and taste is slightly different, and really felt like what bagels were supposed to be all this time. The helping of cream cheese is quite generous, calling it a "bagel shmear." You really can't go wrong here, a very authentic and enjoyable Jewish bagelry experience. Will definitely stop by for a quick bite when I'm in the area again. read more

This review is a big ditto of what's been said in prior reviews. The bagels are delicious but the service is a huge turn off. I'm not surprised they are short staffed as the owner's attitude to her staff is equivalent to a dark cloud. This is then reflected in the staff's attitude towards customers. The line up queue is also horribly designed, especially for first time visitors. Many a times I've seen customers confused at the system and then get berated by the owner about whether or not they've paid of their food... I really wish the quality of service matched the taste of the bagels... read more

They claim to have the best bagels in town, although they were good, I still would rather drive to Mt Royal for my bagel fix. They come with an incredible amount of cream cheese though, I don't know how they manage to pack the hole so full of cheese it is actually raised... But they do, cream cheese witchcraft. The iced drinks come with umbrellas, which was a hit with the kids and they bring the food to your table, which is a nice touch. The have a little toy box too, so this is a decent place to stop and sit with the wee ones and stay a while. read more

Solly's Bagelry - A very fancy lemonade - Bagels Near Me - Vancouver, British Columbia

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This is not a criticism of the food product. The owner/manager is horrible and treats the staff poorly, which results in equally horrible service. Time to sell up and retire. read more

I came here to compare their New Yorker (corned beef on rye with coleslaw, pickles and ripple chips) to another bagel shop that does a Montreal smoked meat on a bagel with French fries and a pop. Paid $20 at Sollys with a bottle of water, the pickle was the best part, the corned beef was okay not hot all the way through, the coleslaw I had one bite and the chips were also untouched. I just can't find anywhere that beats their bagel competitor who has the similar but better lunch special that includes a drink for $15. Sorry Solly's but you didn't make the cut for places I'll return. read more

I promised myself I would give them 3 strikes before posting a review, but I did, and every single time I was disappointed immensely by the service I received. 1st time: They took 26 minutes to make me ONE lox bagel, and then when I said what the hell, they responded saying "well you got your food didn't you?!". This was a sit down order I did so I wasn't the most pissed off because I was distracted mostly by what was going on on my phone so I wasn't affected by the time going by, just noticed that it had. 2nd time: They literally argued with me when I asked for ketchup. KETCHUP. And the serving of ketchup they gave me was comically small, probably half of what would come in a packet from a fast food restaurant. Just enough ketchup to get a little tingle of it on your tongue and that was it, so I had to repeat the similar confrontation multiple times to get them to give me 3-4 tubs.. and god, the utter disrespect I received for asking for ketchup.. I felt like it was taboo or something like that. 3rd time (this morning): I walked in at 8:10 thinking I would be able to get 2 bagels for work that started at 8:30, this gave me more than enough time... or so I thought. Some frantic older lady employee was literally screaming at everyone behind the counter. I was pretty quickly greeted by someone and they took my order. 2 toasted bagels with cream cheese. I stood there and waited, and waited, and waited, and this woman behind the counter where they prep the food just let my order exist in her queue, not getting to it or even really considering anything other than her shitty attitude her ear piercing loud voice and whatever she was going on about in an aggressive completely unprofessional manner to her peers behind the counter. Long story short its 8:29 and I'm only getting my bagels, she wasted 18 minutes, and made my bagels in the last minute of that time. I had debated just leaving around 8:25 and salvaging the morning and not being late to work, but alas, I prioritized my breakfast. Thanks for making me late to work because of your F grade service, Solly's. Long story short : The food, it's pretty damn good, but the service, is utter dogshit. I'm never giving this business my money for the rest of my life, going here is like getting back together with a toxic ex. read more

With all manner of delicious, unhealthy pastries, Solly's is one of my absolute favorite breakfast/lunch/coffee destinations. Their Chocolate Babkas and a gooey cinnamon roles never miss with me and I actually enjoy the sometimes grumpy service. I don't need Starbuck(ian) style stepford smiles every time I go for a coffee. read more

Solly's Bagelry - Bagels Near Me - Vancouver, British Columbia

I love coming to this place, and the location is great, around the Broadway and Cambie area, but this place can take a good chunk of your money for what you are getting. The bagels are pettite at best, and the value of worth is still in question, and also the line ups at times can be quite daunting. I come here on occasion for their 'eggel' as it is pretty delicious. I love the diner, bakery, deli type atmosphere. After you make your order they give you a number on a metal stilt you put out, and they bring you your food. The drinks in the fridge I find over priced, but they get you on many things here. I find that you are stuck in the line up to the till a little too long, so I try to avoid this place during prime time hours. It is a tasty place, especially for a tasty treat for breakfast, just do not expect to fill yourself up without spending some good coin. read more

Fresh and nutritious food very yummy. Friendly and knowledgeable staff! I do recommend this place to friends and family

In this bustling area, rife with cafes and coffeeshops and restaurants, Solly's sits just off the beaten path. Hidden one block behind the Save-On-Foods, this often-overlooked bagelhouse provides a quiet change of scenery for those looking to sit down and catch up with friends. AMBIANCE - 4 Solly's provides ample indoor and outdoor seating in a quaint, kitschy setting complete with mismatched chairs and wooden tables not unlike Baba's house. Compared to other chain cafes in the immediate area, Solly's usually has more space to spare, offering a more relaxed and personal spot for coffee dates. There are two single person washrooms available for customers. SERVICE - 3 Staff friendliness can be hit or miss, with the odds leaning in your favor towards a pleasant interaction. Service is fairly quick from ordering to receiving. DRINKS - 3 Drip coffee is as good as any. There will be free mug fill ups for any same-visit patrons. FOOD & DESSERT - 4 One of the only places to get one's fill of Yiddish goodies in Vancouver. Along with typical coffeehouse fare, such as cookies and muffins, Solly's also offers Jewish treats such as knishes, hamentashen (seasonal), rugelach, and more. Chocolate babka and signature cinnamon rolls are a must try. The pastry is light, thin, sweet, and flaky. Cream cheese icing is available for an additional fee, but take it from a sweet tooth, it isn't needed! These sticky, gooey rolls are perfect just as they are. Among their famous savory fare, bagel 'shmear's piled high with cream cheese, breakfast sandwich 'eggel's. Want a taste of Solly's treats for later? Frozen bagels, treats, containers of cream cheese (several flavors), and more and available for purchase in the display cooler. OVERALL - 3.5 Bring your pal, come for a coffee, stay for a cinnamon roll! The odd location and general competition keep Solly's from climbing the coffeeshop hierarchy, but is a choice spot for quiet cuppa. read more

Solly's Bagelry - Signature cinnamon roll - no icing needed - Bagels Near Me - Vancouver, British Columbia

Yes, Solly's is known for long waits and poor service. And if it's your first time there, the ordering sequence can be confusing (even if you are a return customer, it's a silly inefficient ordering system!) But the bagels! And the sandwiches made from said bagels! And the challah! And the corned beef bagelwich! And it's also nice that there is free parking in the covered lot next door, plus bike parking everywhere. It is a little expensive for what it is but I feel that they offer unique delicious food in an area with much more expensive mediocre food. read more

i have had Solly's infamous cinnamon buns many times... but this would my first time sitting in with Solly. What a quaint little homey feeling establishment. I was very overwhelmed with all the delicous baked goods proudly showing off their sticky sugary gleam in the limelights.... i felt i needed something a little on the healthy side for dinner. so i ordered a small taboulleh salad with a side of cinnamon bun. (i couldn't help it...) the salad was delicous... mint and veggies were fresh and flavourful. finished the meal with my cinnamon bun....mmmm.... i will have to say though, this wasn't the best one i have ever had. not as soft and gooey as the past ones ive tasted, but still just as good. i did eye the chocolatey cinnamon bun...fought the urge back...must stick to just one naughty treat....aaaaugh!! last minute, grabbed the chocolate rugoleh pack for home.... heaven sent rolled cookie like chocolae pieces of sweetness!!! i already know that this is not going to last the night in my house!! read more

Solly's Bagelry - taboulleh salad - Bagels Near Me - Vancouver, British Columbia

So filling and taste really good! Tried their shmears and loved it! Right now am trying their Sammie's and it looks really great so far! Perfect for quick lunch and have great pastries that looks and taste good! Just don't get too carried away and get ready to be in lots of dilemma of what to order :) read more

Solly's Bagelry - Tuna melt sammies served with pickles and chips! - Bagels Near Me - Vancouver, British Columbia

Decided to pay a visit to Solly's "Authentic Jewish Eatery" in Mount Pleasant. It was a nice little place on the border between West and East-end Vancouver, although the staff there were mostly Asian and has no idea about Jewish culture. I asked if they close early for Shabbat, or when Hanukkah falls this year and they had no clue what I was talking about. The person who took my order was VERY friendly, but the woman behind the cash was rude, taking a phone call in the middle of our transaction, and she didn't seem to speak much English. Ordered a simple bagel and lox, and got a bagel, lox, capers, a lemon wedge and a small bag of chips. Everything seemed quite pleasant, but definitely more "Jewish-style" rather than Jewish. Also, the bagels are western-style, not Montreal/New York-style, and this REALLY disappointed me. Took home some matzo ball soup to my daughter, and she loved it. Plus, it lacked the ambiance of Jewish businesses I've become used to from my childhood in Montreal. Other than that, it was as close to authentic Jewish atmosphere as I've seen in Vancouver. The food gets 4/5 The staff gets 2/5 The ambiance gets 3/5 I'll rate Solly's an overall 3/5 and urge people to give it a try. I enjoyed it just fine...but I wish the cashier was less rude. read more

Solly's Bagelry - Came with the bagel. - Bagels Near Me - Vancouver, British Columbia

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I was so excited to try this place, being from the east coast but having lived in Seattle for the past 22 years and missing my Jewish delis SO SO MUCH! I just moved to Vancouver and saw Solly's sign during my many visits to Canadian Tire (it's on the next block), and I made a mental note to visit here soon! So my elderly parents from Montreal were visiting us and I thought it would be a great idea to bring them to Solly's for breakfast on the first day of their visit. They love delis, too and they live on Montreal bagels with lox and cream cheese. My dad just wanted some plain eggs. They were excited to get some familiar food, and they kvelled over the menu and the Jewish foods in the display case (the rugelah, the knishes, the latkes, oh my!). The set-up inside, for a newbie, is rather confusing: you line up from the right side and place your order, then go to the left and pay, then sit down and wait for them to call you to get your food. The woman with whom we placed our order was somewhat aloof: my dad had questions about the eggs and what the dish comes with and the woman was curt with him (he's nearly 90, for goodness sake. A little patience would go a long way!). At the cash, the guy wouldn't take my dad's $100 bill (there's a posted note that they don't accept them). No biggie, but a little issues. (Note: the new Canadian $100 bank bills are notoriously difficult to counterfeit). when our meals came out, one wasn't what we ordered (lox with cream cheese on a sesame bagel). We got a different meal instead. I went to discuss this with the woman who took our orders and she became very defensive, saying this is exactly what we ordered. Well, if we did, we didn't mean to and, honestly, any reputable establishment would simply have offered the customer what they wanted (in this case, just a bagel with lox and cream cheese. Instead we got a bagel with scrambled eggs and cheese. The woman argued that the "lox was inside". I can assure you, there was no lox at all inside this egg-cheese meal). But no, it was like talking to a stone wall. We were stuck with this meal we didn't order and ended up just picking at it and leaving most on the plate. The food itself was good here. Not great, compared to east coast delis, but good. But the customer service was atrocious. In the future, if I return here, it would simply be to take our food. Never to dine inside the restaurant. So sad, as I really want to find a Jewish deli in my new home town! read more

Been meaning to try this for ages! The smell was lovely, yum. Was just gone lunchtime on a Saturday afternoon,so pretty busy, but we were able to find some seats by the window. It was a little confusing where to order from; both the staff and people queuing up all seemed a little flustered, not quite sure why (hunger does strange things!). My toasted cinnamon bagel took longer to arrive than I thought it would, but the place was busy I guess (my boyfriend had already finished his meal though). It *was* lovely, had jam and butter on top, mm mm! My eyes locked on to the cinnamon bun...next time! Not really a place to relax, but nice food! read more

Solly's Bagelry - Toasted cinnamon bagel with butter and jam. - Bagels Near Me - Vancouver, British Columbia

You must try: Chocolate Babkas or the babkas Bagels (crunchy-chew on the outside, soft and tender on the inside) Their cream cheese Their fresh baked bagels are delish and not too big but big enough, so if you want to indulge in 2 you are guilt free The rest of their menu (so you can recommend to me what else is good here) read more

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Really like the ambiance here and its quite close to the gym that I go to. Great for me to get a quick snack but also dangerous with all the goodies here. I like how there's ah outside patio too. Its really chill. People are nice and have a wide variety of selections. Would like to try some their sandwiches for breakfast. read more

Solly's Bagelry - Sweets with the wifey - Bagels Near Me - Vancouver, British Columbia

I'll start off by saying I've had positive experiences with the food, any stars this review gets are due to that and the few select staff that have stuck around over the years. By far my biggest problem with this Solly's location is the owner, she is the most unpleasant human and unprofessional business owner I have ever encountered. I've been going to Solly's on and off for about 6 years due to its proximity to my work, and year after year, I've seen her belittle employees publicly, shout their faults across the room at them, publicly tell them where they went wrong, in front of massive lineups. I've found myself on multiple occasions talking to employees and apologizing for what just happened to them, I see the stress and unhappiness when she's in the room, and it's more than just working with your boss stress. I've seen her push staff out of the way telling them she'll just do things cause she can do them faster, and proceed to hold up the line because of how long she personally takes, literally week to week you don't see the same staff there, people get hired and quit immediately. Thank you to Theresa who works at the bagel counter, she is the saving grace of that place, and a few other select staff who work there that keep it together. read more

Avoid. Avoid. Avoid. Tasty enough food and the cinnamon bun is great, but the lady running the place is just so miserable and mean to her employees right in front of customers... I've never seen anything like it. The cashier mumbled to me that she would be quitting that day. I saw a similar situation go down on my last visit there too. I was a long-time customer, but I'm done with it now. read more

I love the bagels here- but I was shocked by what I saw on a recent visit. This woman comes in and starts throwing things around aggressively in the freezer while muttering loudly to herself. She walks up to the cashier staff and starts berating them, to the point where I'm wondering if I should call the police. By the staff reaction, I could tell that this was a common occurrence and realized that she was likely the manager/owner. Her behaviour was shocking and abusive. read more

Been a dedicated patron over 25 years and have really seen the quality of service and food decline these last few years. I took my 86 year old dad there today after my mum's passing this week. Nice to be at the table together, yet the experience with staff was disheartening. Why oh why can't they just treat customers with a can-do attitude? We can take our time and money elsewhere where people care about the food and experience. read more

I adore the baked goods at Solly's, and have been a customer for so many years. But I can't give them my business any more. The owner is so rude to her staff and even to customers. I know that she has a difficult time with staff retention - as I completely understand why. Who would work in a place where you are treated so badly? I really hope they can turn this around, because it would be sad to lose this place. read more

The owner treats the staff terribly, I won't be returning as I don't support businesses who berate their staff!

I was so upset by the way the owner spoke to her staff i couldnt even eat after.I threw out my overpriced lox bagel in the garbage and had a conversation with another customer about how horrible she was making the whole place feel.the reviews speak for themselves.Avoid this place. read more

MUST READ: Before I get into my review of the food, I had read other reviews on here while waiting in line. There were a lot of complaints about customer service and employees being unfriendly. I must say, the entire time I was there I watched a lady (older (50's), short curly hair, and brown glasses) berate the employees at every turn. Her tone of voice was extremely condescending and loud enough I could hear everything she was harassing them about. The employees had mediocre customer service but I can't blame them if these are the conditions they have to work under. I would have given 3 stars if it weren't for this older lady treating her employees poorly. My husband and I purchased a sun-dried tomato bagel with schmear. The bagels are a little smaller than what we were used to and the price was mediocre. The bagel tasted good, toasted on the outside and chewy on the inside. Schmear was also good. Nothing to really write home about. We did not get the chance to try anything else but the cinnamon rolls did look quite appetizing. The menu had a decent amount of options. People around us seemed to be enjoying their meals. read more

It used to be awesome. Then things changed. No longer the place to get your cinnamon buns fix.

I really want to leave a good review...but I can't. The food is yummy, but the service is just so bad. There's a huge handwritten sign where you go to make your order that says something along the lines of "don't make any substitutions and know your order before getting to the front of the line". I should have taken a picture of the sign-- fellow Yelpers, does anyone have a pic? Anyways, the problem is that you can't really make up your mind about the type of bagel you get until you are at the front of the line, because that's where they keep the display of types of bagels! So today I was afraid to make any changes to my order. I wanted the veggie sandwich with no tomato but I was too intimidated to ask for no tomato. Normally I'm not so soft, but the staff were all brisk and they seemed really grumpy. Anyways, I'm waiting 15 minutes after placing the order to pay. There was one person on cash, but she also had to get coffees and bakery items. She got someone's coffee order wrong so had to pour it again. And then someone all the staff knew came in, so they all stopped what they were doing to talk to her. The customer with the wrong coffee order actually had to interrupt them to ask if she could have her coffee -- by the way it isn't from a latte machine or anything, it's just regular drip coffee out of a thermos so it isn't like it has to be "made". At the end of the day, there were 5 staff behind the counter but only one person doing the cashier/bakery job, so the line grew and grew and people's food just sat there already made but unpaid for. I just can't justify coming back if I'm taking my lunch break from work to do it. I have other things to do with my time! However, if you aren't in a hurry and don't mind getting some attitude from the staff, the food is decent! read more

The worst customer service ever . Not only the staff but also the owner. Don't come to the one at Yukon st. The owner doesn't have respect to you at all. read more

I really wanted to like Solly's. So much so that I've given them multiple chances over the last five years to...well, to not repel me! I'm done leaving full but peeved and thinking "Well, maybe next time it'll go better". It won't; there won't be any more next times. I'm done with these clowns. The food and prices are fine. Not awesome, not awful, just fine. But the service is consistently indifferent, slack, sloppy, and poor. It feels deliberately passive-aggressive. Today's final-straw visit went like this: I came in around 2:30 pm and ordered right off the menu board. Picked two fizzy drinks out of the cooler, paid, was about to choose a table when the woman who'd taken my order several minutes before said "Hey, we're out of challah." Ummm...seriously? I get that sometimes there's unexpected demand or short supply, but a Jewish deli running out of the quintessential Jewish bread? Dammit, manage your quantities better. I specify a different kind of bread. OK, now let's pick a place to eat: as soon as I stepped away from the counter and towards the eating area, a heavy unclean smell hit me. It was a mouldy, fungal smell. Maybe it's been too long since their ventilation system was cleaned and serviced, or maybe something was growing somewhere that never gets mopped; I don't know, but if I hadn't already ordered and paid, I would've left. I found a seat at the periphery where the smell wasn't so strong. By and by my sandwich and soup were brought to the table, minus the cheese that was supposed to be in the sandwich. I went back to the counter and asked after it; the lady said "I'll bring it" and a minute or two later brought me a slice of cheese. I disassembled my sandwich, installed the cheese, and reassembled the sandwich. No big deal by itself, mistakes happen. When I opened my fizzy drink, it foamed up out of the bottle and got all over the table, my shirt, and my jeans. Whoops! I jumped up, went to the cash register (no customers) and --  with my dripping hands held outstretched -- pointed at the roll of paper towel behind the cashier and asked if I could have some rags or paper towels. Right at that moment, a woman I would later learn is the owner/manager/big cheese stepped up to the cashier and they started having a chat about money, swapping bills in and out of the till. For some strange reason, owner-woman wants particular denominations (this is obvs not about making sure the register is appropriately stocked for customer transactions): "Eeeyeahhhhh...I think I'd rather not have a fifty...maybeeeeeee...I donno, two twenties and a ten? Or two twenties and two fives...?" I'm standing there, dripping, as soda pop is spreading on the table and soaking into my clothes. I'm still pointing at the paper towel. The cashier gives me the "1 sec" hand sign and keeps on chit-chatting about twenties and fifties. I repeat myself: excuse me, could I _please_ have some rags or paper towel? Again I get the "1 sec" hand sign. By and by, the owner says "What do you need it for, is it to wipe your table? Or is it a spill?" I say "It's a spill, and it's spreading, and the longer we stand here talking about it, the more of it is soaking into my clothes, so for the third time, may I *PLEASE* have some rags or paper towel *NOW*?". Cashier unwinds a couple of paper towel squares and hands them to me. My, that was difficult. It's not enough, but I manage to sop up some of the spill. I finish my lunch and go back to the counter, intending to tell the owner why I won't be returning--I think it's only fair that if I've decided to stop patronising a business, the owner ought to know why. I quietly ask the cashier if I could please talk with the owner. Cashier goes into the back, comes back and says "She's busy, she'll be out in a sec." Sixty secs pass by, then a hundred and twenty, then two hundred and forty--I'm watching them on the big clock on the wall. Cashier circles back to me and says "Hi". I say "Hi. This is not improving with age; may I please speak to her?" Cashier says "She's still in back...um...is there...what's...can I help you?". I say "I'm an upset customer and this is not getting better." Cashier says "One sec" and goes in the back, then comes back and says "She'll be out in a sec." A hundred and eighty additional secs later, the owner is still showing every sign of deliberately avoiding me--very classy. My time is not free. I tell the cashier "OK, then. Please let her know I'll just take it to Yelp." And here I am. Looks like I'm not alone, too. read more

Like many reviewers on here, I too have very fond memories of going to Solly's as a child, enjoying their bagels and especially their sweets. However times have changed and this establishment no longer deserves my time or my money. The treatment of the staff here by the owner is utterly heartbreaking. They are publicly berated and made to feel like idiots on a regular basis and as a result, employees don't care about the business and turnover is extremely high. The last time I came in here, I ordered a small cup of matzo ball soup and a bagel w/ cream cheese. When my order was ready I down to find a small cup of chicken broth (no matzo balls at all) and when I politely asked for a few to be added I was told I had ordered it plain (I didn't even know it came plain). I asked if I could pay extra to add a couple and was told no that wasn't possible (not sure why). I ended up leaving my order on the counter and walking out. I don't blame the staff, when you're treated like garbage and harassed at work it becomes impossible to care and feel good about what you're doing. read more