Great selection, fabulous staff. Highly recommended! Fun place to bring a partner and shop for fun…read morestuff.

Immediately upon entering, I was greeted and even asked if I was looking for something specific…read more Love that level of service as sometimes you are looking for something particular. Whether you are looking for something for yourself, a couples item, fun Halloween costume, a bachelorette gift, or anything in between, this location has such a large selection! Likely have what you have in mind! My friend had recommended to me previously as they have competitive prices and a large selection. I'll definitely return here and recommend them to friend/family!

I've shopped here for years and had repeated great experiences. Today was the complete opposite…read more My sizing has changed dramatically recently and I needed new bras. Based on previous experiences, I expected knowledgeable help being measured and fitted. Instead the young lady helping me seemed to be unsure how to help. I brought in my current bras (all purchased at Belle Lacette) to see if I could get the same or similar in a correct size. These were all full coverage, everyday types of bras. First - no measurements, or even an offer to measure me. She wasn't able to find the bra I wanted - not her fault I they're no longer carried. She brought me some alternatives. One worked, but the others were wrong shape, wrong size. It I was there to try things on, so I was willing to try on more. She brought back a skimpy, lingerie type bra. Nothing at all like what I showed her. No coverage - this was an assembly of straps and minimal cups. It was pretty but so far out of the ballpark from the examples I brought in. I had to call it quits. She wasn't able to help. Maybe she's never been trained? I come here for the service, but now I'll just order a few sizes from another source on line and try on at home. Such a disappointing experience.

It is unreasonable to not have a true return policy and to only offer store credit especially when…read morethe bras cost what they do. I purchased two bras and after getting them home, tried them on again for a longer period of time than I had in the dressing room, and one caused me to break out in a rash because the fabric turned out to be extremely itchy. I was a first time customer and it was not even mentioned that there is no refund for returns should they not work out. They should be very up front with that information. It is the responsibility of the shop to INFORM VERBALLY to new customers about an extremely different return policies that are nowhere near the same in other businesses selling the same products. I was appalled and disgusted that I couldn't return them for a refund when I had never worn them and came back a week after purchase-soonest I could get there considering their store hours and I work a full time job. This is absolutely the "pink tax" or "women tax." To say no return whatsoever is unacceptable in business today and honestly now I have a store credit I will not use and I will not refer this business to anyone. I have lost nearly $200, so to me, this is theft by the business considering I won't be able to find a bra that fits my body type in that shop. Store credit is useless when it won't get used and to say it never expires well, what if the business closes? Then the store credit is absolutely useless. I had hoped to find good customer service at a local business, but turns out that is not the case.

This place is huge! The wonderful gentleman helping my hubby and I last night was incredibly…read morehelpful, friendly but not overly intrusive!! I signed up for their rewards program because we will be back and shop around more!!

This is a huge store with one of the widest varieties of feel good supplies that you can imagine,…read moreshort of going on the internet. The store is brightly lit, well laid out and inviting with good a/c in the Arizona summer heat. Employees are respectful, helpful and do not make one feel ashamed or embarrassed for being in the store, regardless of what you are purchasing. From soft to hard core, bachelorette party to intriguing, they have great prices on a wide selection of toys. I have to admit I'm not one who frequents such places, not that I am a prude mind you, but the experience was very user friendly. I would recommend this particular Castle store to anyone looking for anything ranging from novelty items to make your grandma blush items.

Excellent selection, great customer service, and a overall fun experience for the wife and I!read more

Sophie at the Gilbert store is very helpful. She help you overcome the shyness and make your visit…read morecomfortable. If it's your first time I highly recommend you go see het

If you're struggling to find a bra that's comfortable for you, please give this place a try!! I've…read morehad 2 kids and my bras just don't fit the way they used to. I've been living in nursing bras and sports bras. My husband booked me a fitting here and it was life changing! There were 3 different employees helping me out and they were all amazing when I was feeling pretty awful about myself when I walked in. They reassured me that they would find something I would love, and it worked! They will measure your size and then bring you all different styles of bras to try on. They have everything from minimizing bras, push ups, sports bras, and lingerie. I know as a mom, it's hard for me to spend the time and money on myself. However, this was so so worth it! Thank you guys.

I will admit I was skeptical when I walked in and found two very young girls at the helm. Neither…read moreeven needs a bra so how could they help this menopausally shifting body?? They were sweet, knowledgeable, and made me feel very comfortable. She said, "I know exactly what you need." She brought me that bra, and so many others. But of course I ended up with the one she knew I needed from the beginning!

If I could give 10 stars, I would. 100% the best photo session I have ever done! I am self…read moreconscious about certain parts of my body but, no matter what style I did, Jodi went above and beyond to make me feel confident and beautiful about my body and definitely made sure that my photos reflected how amazing I felt and showed off every feature of my body. I am so much more confident thanks to her and the photos she took of me. Jodi was beyond amazing and very professional. She made me feel amazing and gave me so many great suggestions for the positions and different outfits that I would not typically see myself doing! She went above and beyond to make me feel confident and amazing. My photos came out so great that I don't even have words to describe how great my overall experience was with Jodi. I will definitely be referring her to my friends and family, as well as zing back for maternity and family photos. So blessed to have found her. She works about an hour away from me but well worth the drive!!! Will recommend her to anyone who is interested and wants to have an outstanding experience and photos! Tanya was my makeup artist. I have been good with makeup but today, Tanya made me feel way better about my makeup. My photos turned out so much better having her so my makeup. My hair is about 18-20in long and she curled it flawlessly. Best experience I have had with a makeup artist. She asked me what I wanted but never did I expect it to Come out so great! I felt so beautiful and definitely highlighted my cheek bones and features on my face. So great and felt very welcome!

Miranda is a professional and has such positive energy you cant help but feel comfortable. The…read moreprocess seemed self indulgent so I avoided it for years. But I did it -loved it , and had a lot of fun feeling feminine and sensual even in my 50's. It was I gift for my husband but also myself. As someone who is typically more comfortable taking the photos than being in them, it was nice to see myself in a flattering light with no judgement but my own. It is something I can hang on to and even if I never show anyone - it is a powerful thing to have for yourself. Knowing you can be strong, professional, resilient , etc but also have this feminine part of yourself documented as part of you also, is really cool-whether you share it or not. That being said -my husband loved it ;)

I love. Being a new resident here from Las Vegas where it was sex store city, the first place I…read morewent to was fascinations... it wasn't very fascinating at all, and decided to take my business elsewhere. Both the times I went, the employees were genuine and helpful. They have hot clothes, lingerie priced so well it's excruciating not spending your paychecks here, and a great selection of anything adult related that you'd need. I'll be coming here frequently

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

We went to an outdoor festival on Valentines Day and it was a good time checking out the venders…read moreand sample stations

Our first trip to this location, the store is one of the largest and includes more selections…read more We were greeted inside by the aptly named 'Joy' who after we toured the store on our own, Joy was wonderfully helpful and full of knowledge about the products we were interested in. Joy made a recommendation which has now become a quick favorite for us both. We'll be back!

This is my absolute favorite place to shop for boutique style clothing in my hood! Everything is so…read morecute and there are soooo many options to choose from! Not only clothing, but shoes, and accessories too! They are located just west of extension, on the north side of southern road in Mesa, go check it out before your home girl gets there first lol! Make sure you let them know that Steph sent you!!! Xoxo

Omg i Love this store, everytime I come to Phoenix I stop by and get my dresses…read more Im from NY

I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.