I needed help getting a size only and they had kept asking to come in the dressing room when I had declined twice they had complained about why I wouldn't let them in when I had asked if that was the only color they had in a big bust the lady said "oh we have 10 different colors that's why we had asked you which color you would like" when I was just told not even 5 minutes ago that they couldn't find the size I was looking for. read more

The staff was very friendly and helpful! I felt comfortable asking questions and will definitely be back!

I went in and bought my wife two bra's. Within two weeks the clasps on both of them broke. The quality of their product for the price is terrible!! read more

My wife purchased 2 bras on July 3rd and misplaced the receipt. When she purchased these, they were linked to her account with SOMA. Unfortunately these bras did not fit correctly and we went to exchange them earlier today. The staff working was extremely unfriendly and unhelpful in finding replacement bras. They kept saying that the bra we liked was better than what they currently carried and they wished they still carried the old models. We finally found something that was marginally better fitting, however we lost the receipt and SOMA put it I'm on the wrong account at check out. They said we could still exchange, however while we paid $60 each for these bras, SOMA was only offering to return them for $22 each. I'm the end we just took back what we had since it would have cost us more money to still get only 1 item that still didn't fit great. The staff was extremely uncaring, rude, and a perfect example as to why we order most things online in today's society. According to them SOMA has stopped making the bras that people like. As a result, stay far away from this location and it sounds like you should just avoid the brand all together. read more

Made my bra shopping experience painless and quick! They are very helpful and knowledgeable. Will definitely come back!

Customer service is horrible at this store! I used to shop here frequently and the ladies always greeted you and asked you if you needed assistance. I've been in twice in the last 45 days and not only was I not greeted, I couldn't get the lazy gal out from behind the counter where she was just standing twirling her hair. So I walked over and asked her to see if they had a swimsuit I liked online as she stated from behind the counter "all sizes were out" She looked online and and simply said yes it was available online. That's it! Didn't offer to order it, didn't offer me a dressing room when I said I would like to try on the suit that they did have in the store. Didn't bother to tell me the suit was $35 cheaper online. Let me say for the record I was the only person in the store. I have to wonder if I did ask them to order for me what price they would've charged. So I left very irritated and sat in my car IN FRONT OF THE STORE to order the item myself. Why bother having a store? No wonder brick and mortars are shutting down. The quality of employees is awful. Young high schoolers who can not communicate or do their job! Please bring back ladies with manners and some class. You've cheapened your store and for the prices you charge you should have a higher caliber employee representing your product. Management should be embarrassed. I won't go back to this store until it changes. read more

I enjoyed shopping here. I felt like a princess with my own personal shopper. She picked out the sizes and helped fitting me. She grabbed all the colors and styles I asked for and even told me which color is going on sale next. I am very blessed on top so I need major support. If you want to look sexy and need extra support try "Enticing Lift Unlined Full Coverage ". You will love it! read more

Interesting experience at this place, that's all I can call it without being colorful in my review (if you catch my meaning). And I can be quite the "colorful" person. Sit back.. I have a bit to say. I was in need of some more basic bras being as my current ones were needing serious replacement. I like Soma. I've always been pleased with any orders from their site and the experience/purchases from the Highland Village location. Here, the story is different. When I walked in, no one seemed to notice me until a lady rushed by and said, "Hi," in a hurried way without even looking at me. I'm not so sure she was greeting me, but I'll give her the benefit of the doubt. That's fine, really, since I like to take a look around without being shadowed. I found two bras that were just what I needed. I found a third I liked but not in my size. This is when I looked around for help and found none. Well, I'm a capable person. Sure, I can search through the drawers under the display and find my size. It would be nice if they were better organized, though. Yay! I found what I was looking for. Now it was try on time. I wasn't sure whether I was supposed to just go in the dressing room or ask for someone. All stores differ. Since no one took notice of me in the dressing area, I went on in by myself. No one asked me if I needed assistance and this was the point where I would have appreciated it. Two bras fit perfectly and one was seemingly off-sized. I peek out of the room and yes, old granny across the way is being helped, lady with hyper kid is being helped. Me? Not being helped. I did try to get someone's attention politely vocally and gesturingly. Wasted effort. Sigh, I'll help myself. Again. Search, search, search. Frustration. Look for some assistance again and someone does ask if I need help but they disappear somewhere. To make a long review short, I did find what I was looking for in the third bra. The sizing does indeed run differently with some styles. I found three bras that are cute, comfy and do their job. Despite this great find, I was very tempted to walk out. I didn't because I didn't want to drive to Highland Village and I did need these bras. Next time I probably won't hesitate to make the drive to Highland Village. I truly resisted the urge to get upset and go into mad mode. I'm not going to feed into the Italian stereotype. I did find what I needed and there are other Soma stores around. Would I give them another chance? Possibly, but if this happens again I will likely show that I'm upset. In the meantime, 4 stars for my find, 1 star for customer service. That's 3 stars when averaged out and I'm being generous because I really do like the bras. read more

I am very Impressed with the customer service at Soma in Sugarland Katie was my sales person she help me find the right size right color and just wonderful personality to coordinate my lingerie I really appreciate such wonderful specialize Customer Service it was a pleasure to shop there thank you so much read more

I just had a very nice shopping experience at the Sugar Land store! First, as I am a Soma 'member', I got a quick phone call yesterday informing me about a special VIP sale shopping day yesterday and today and reminding me I had a $10. b-day credit to spend. Since I had 2 gift cards for Soma, I was glad to shop! All in the store was at least 15% off, much of it more. I will admit figuring out some of the sale was confusing as each rounder seemed to have different deal going. However, I got helped right away by Trish, and everyone was prompt in taking things to the dressing room for me. The store was well stocked with sizes which has been an issue in the past. When I was trying on, Trish came back twice to see if I needed anything, and brought me what I asked. I came out with quite a haul and not sure how much $ it was. I didn't want to go over my gift certificates. Trish nicely added up my stuff so I could make sure. With the coupons and discounts I still had plenty of money to buy some vanishing line panties, which are great by the way. It was buy 3, get 2 free! Trish very pleasantly helped me find my sizes in the piles since it was hard to do. I think they should pile sizes separately. Anyway, all said and spent and I still have $16. to spend later! They also called corp. to get the code for my $10. b-day savings when it didn't show on the computer. That was a nice added touch, especially as they did it with a smile! Thanks guys! read more

While Shopping at the Sugar land Texas Store with my husband we had an horrible experience. I found a few items to try on, first was a summer dress. I came out of the dressing room to show my husband and we were quickly told by the store clerk that he was not to be near the large Mirror in the back as it makes other women uncomfortable. We obliged and he moved back to the chairs near the front of the dressing room. Next I tried on a a short nighty and asked my husband to come into the dressing room so he could see it and let me now what he thought. He stayed in there while i tried (I just want to mention that we were not talking loudly or being disrespectful.) on a bra, he was helping me adjust it when a knock on the door came from the clerk telling us that he is NOT allowed to be in the dressing room with me. I asked her how am I supposed to know if it looks good she told me that is what she is here for. We were told that he was not allowed to be in my dressing room as it might make other patrons uncomfortable (there were no other patrons trying on clothes during this time). My husband left the room, I gathered my things and quickly left. We were embarrassed and completely put off. So here are some of my question If I wanted to show my husband the bra or nighty the only way is to come out into the main dressing area to show him? If this is a true policy then I think this needs to be posted some where "Not more than one person in the dressing room at a time", which would be ridiculous. Then if that is the case no girl friends can come in etc. Please tell me this is not a true policy and my experience was unique. read more

I have always liked Soma but will not be shopping with them in the future. I have 2 bras that were defective. Worn less than 60 days (and obviously I don't wear the same ones every day). I hand wash them and hang up. One comes to a v point that sticks out due to the construction and the other one the wire is out on both side. I think that it was not sewn properly. I was asking for an exchange AND I was purchasing additional items but was told by the store to call customer service as they could not return . After calling g customer service they said that if it doesn't not that's the tags on, has been worn, washed or over 60 days they won't return even if it is a defect. You don't spend $60 for each bra to have that type of thing happen! I mean how can you find out these things are going to happen by just standing in the mirror at the store? read more