I loved it the steak diablo was delicious and our waitress Cat is a very cool waitress because she loves the customers and what she does overall I love the sombrero Restaurant morning the only thing was that their was a fly but I didn't mind read more

This place is below sorry, The Mexican food is below Mexican and the cook can't even cook a burger correctly (The burger came out burned) i'm a truck driver and I travel the country and I eat some of the best food and this place is just a disaster and no wonder they don't have Mexicans anywhere around because they don't even want to be associated with this place....wish I could give this place a -5 star that's how terrible it is we didn't even eat or food and we just have walked out and I normally never comment on yelp but this had to be done read more

This place is horrible. After being seated the middle-aged lady with grey hair -who supposely had to take care of our table- saw us and ignored us completely. Maybe because we are Latinos? After 20 min waiting my husband had to call another waitress, she didn't understand why we had been ignored however, she took our orders, she was polite and helpful, even when we were not seated in her area. The food came after 1 HOUR and was terrible. This girl kept apologizing, after we heard that the cook yelled at her because she kept asking him for our food since other people who arrived after us had finished their meal and left the restaurant. To make it short: DO NOT GO TO THIS PLACE EVER! read more

Don't stop here! They are stuck in a time warp w the same song playing on repeat! The food is below average: you are better off stopping at Taco Bell. read more

Was one of my worst dining experiences. Waitress was not interested in pleasing me. To add the salad bar to a $15.00 meal was the full price of $9.95. salmon was dry and freezer burned. Broccoli was limp and covered with canned nasty cheese. The side salad had nasty cherry tomatoes. Would never come back. read more

Great atmosphere but food wasn't all that great. The had a nice salad bar but as for the food it eatable but I think Taco Bell is better.

Better food quality and more variety at Taco. the restrooms are cleaner at a truck stop. My date said his enchiladas tasted like a pooped on TV dinner. The salad bar only had a small amount of rotten veggies. So at least I had that going for me.... Which is nice. read more

Ordered soft flour chicken tacos and was brought tacos in a hard corn tortilla shell. When we brought this up with the waitress she began to argue with me saying that she swears I said I wanted hard flour tortillas. She proceeded to then tell me then that if I wanted to change my whole order that I would then need to sit here and wait. Service here was poor. The waitress should never argue with a customer. Unprofessional and frankly poor service. read more

Place looks great, clean and painted but food is not good.. I ordered the burritos and i rather go to taco bell. I have been in several mexican restaurants before and this is far at the bottom. read more

Chicken quesadilla was quite good. Service was acceptable. Probably a four star, but ok Pedro deserves a little boost for keeping 95 entertaining all these years! read more

Great food at a great price. When we travel love stopping at this place. Always clean. The decor was bright. Salad bar is always fresh. Waitress are always friendly. Recommend stopping. read more

Was walked around by the receptionest while searching for a table that was clean. Leftovers with flies on most tables. Entire restaurant absolutely stuck of urine. Will never return. read more

The hostess sat us after the waitress took the drink order of the customers ahead of us. So we assumed they were observing the Covid guidelines. After we sat down and our orders were taken from a xerox copy of a menu which said discard after each use. The waitress (Amy) went to another table and gave them the menu we were using. She did wear a mask. We noticed our table was dirty, cup rings and dried salsa. I wiped it with my sanitizing wipes. We both order the Mexican Combo plate. The food was very generic. My guess canned, bottled and package products. The only fresh items appeared to be the chopped tomatoes and lettuce that were served in small plastic cups. The salsa that was served was definitely from a jar. The rice and beans were prepackaged. The food came out moderately warm. The eating utensils were very cheap packaged plastic ware. The meal price was average, $13. The area is an icon but I would not eat there again. Maybe stop in for ice cream across the street. read more

Ok, so all the low star reviews were 100% accurate regarding the food. It was pretty horrendous and nothing was fresh. I didn't check Yelp before we walked in. Big Mistake! As we waited for our drinks, i looked at Yelp for reviews. Shit!!! Too late. We were already seated and felt too embarrassed to walk out. In retrospect, I should have done it. Anyway, we stayed and we knew exactly what to expect when we got our food (but damn.... that was bad). The only reason I'm leaving a review is to get remind people to check Yelp.... always! To, beat a dead horse and tell people that the food really, really sucks, the restaurant itself sucks, the atmosphere made me want to cry. It was quite depressing. The only good thing was our waitress Audrey. She was kind & attentive. But she got out order wrong or the kitchen messed up. Either way she was very apologetic about it. I'm so sorry she works in such a sad place. We tipped her well on a $60 bill. Yes, $60 on crappy food. After all, it's not really her fault that place sucks. If you're an investor.... buy this place and turn it around. It's a gold mind. read more

I wish I could give it no stars. Service was terrible. We waited over 30 minutes for sandwiches and the restaurant was nearly empty. When the sandwiches cane the chicken was rubber. Overall we were there an hour. And none of us ate. read more

Wish I could give them negative stars. An hour passes they didn't even serve us water. The waitresses served people who came thirty minutes after we did. I really couldn't believe it. The girls just looked dumb. My dad asked them numerous times when we would be served. They said they were too busy. There were literally seven people in the restaurant. Worst experience of my life read more

Food was decent, The sour cream was warm. The bathrooms were not good. Cheaper priced. Some of the food tasted from a box. Personally didn't like it. I was expecting more. read more

When I was in Afghanistan, I had better Mexican food than I had at this place. Do not sit near the restroom because it smells like a Truck Stop restroom. read more

I really, really wanted to like The Sombrero. I love kitsch and South of the Border holds a special place in my heart. However, I wish we had skipped eating here. I ordered the poppers and the salad bar. The poppers were pretty expensive for as meh as they were, and the ranch they were served with was unappealing. The salad bar was promising, but nothing was very cold. The cottage cheese was salty, and my two-year old daughter had a peach slice and a wedge of cantaloupe, then had painful cramping and diarrhea that evening. Now, I am not saying it would hold up in a court, but in the court of my mind, the two events are pretty tightly bound, The adult version of chicken fingers served to my daughter looked tasty, but the kid version served to my son looked pale and flavorless, completely unappetizing. And maybe we caught them on an off-day, but the service was pretty terrible, too; it was slow, refills few and far between, no personality or smiles from our server. It felt like we were inconveniencing her just by our presence. It was so much more fun in my mind, before I ruined it with reality. Enjoy South of the Border for the campiness, but keep driving for your meal. read more

Not one person working there even smiles. Horrible service and everything is mildly dirty. Wait until Dillon, SC to stop at clean friendly fast food read more

My 14 year old boy was really hungry after I took him shopping at the Rocket Firework store. I took him and my 72 year old mother there to eat. All my mother and I got was a BLT and my boy got a taco and burrito. I am not one to trash a place, but we waited a hour and a half. The waitress came to the table and said sorry about the wait, the food will be out to you in 10 minutes or so, 25 minutes went by, my son fussing and my mom not happy at all because I said let's leave. Jacobs Dr. Pepper had been gone. Right as we were leaving the waitress was bringing the food, so we sat down and ate. Staying was my own fault, but it looks like they would have done something to make things at least a little right, but they did not, I was even charged for another drink for my son. The food was O.K., but in that amount of time I would hate for it not to be. I would not go back for anything, but if I was anyone, if I had any kind of time frame I would not eat here, just a warning. read more

This place needs help! Hostess were not friendly and looked like they were miserable. We were seated all the way in the back near the salad bar.. No one acknowledged us, and we sat there for 10-15 minutes. I saw a few employees wondering around not doing anything, and didn't even see a manger on duty. The table in front of us had a waitress, and she even saw us sitting there but no one waited on us so we left! After reading the reviews, so glad I didn't eat here. No one in this whole place was nice or friendly. Wish it was better since it does attract so many tourists! read more

WOW! Where to begin? The restaurant was clean...unfortunately I can't say the same for the salad bar, which was more like an advanced chemistry experiment left unattended, and cost $9.95! Everything here was amazing. It was amazing that they could take such easy-to-make food, and then make it THAT bad. I had a beef burrito, lets dissect this. Beef, good. Tortilla, good. Salsa, good. Beans, good. Rice, good. When the Sombrero puts them together, they use some sort of advanced alchemy, and it magically becomes awful. My significant other ordered a steak, which appeared to be roadkill, most likely armadillo, but I'm not ruling out possum just yet. It used to be a tough cut of meat, luckily it was tenderized in a freak accident, when Rihanna had held it up to protect herself from Chris Brown or at least it seemed that way. In all reality, the chef was probably stepping on it in the kitchen, unless they keep some sort of Timberland pattern flat iron grill in the back, I guess we'll never know. We spent about $40 for a dinner for two, and wouldn't do it again. I would recommend this place for anyone who has too much money and wants to lose a lot of weight because you surely will not be eating the food. If you must go, you absolutely have to try the water, bang for the buck, it can't be beat at the Sombrero. One thing I liked about it though, was the realistic atmosphere, everyone there was extremely depressed, disheveled and downtrodden, much like how I imagine Mexico. Adios los amores de madres. The end. read more

Do I have to give one star? Will never be back. Order was lost, order was wrong, order took forever... I feel bad for the server, she tried. Not worth a stop! read more

Let me start with saying that I couldn't give this place one star even if I was feeling generous. My family of seven sat for an hour and a half. After the drinks were filled we didn't see are waitress the whole time. Asked the manager what was going on and all she said was I will get your waitress. At least 20 minutes goes by when we asked for the check because we were done with them. Our waitress comes out and says I am about to bring out your food. When we were making a stink about the service they just sat there and laughed. I will never eat there again. It does not take an hour and half to make three grilled cheese and 4 hamburgers. The staff was young and disrespectful. I wouldn't hire them to pick dog crap off my lawn. read more

If I could do 0 I would. It smells bad, service is bad. And the food is less than mediocre.

This is literally the worse place I have ever gone to. I never write reviews on here but dont come and dine in unless you want disappointment. There seems to be no enthusiasm or motivation from the employees here so they need to fix that first; The food here is worse than taco ball (taco bell is better because they have baja blast), it is definitely not authentic mexican food. Save your money and road trip for a fast food stop or another restaurant. read more

This is literally inedible food. It's not Mexican it's barely above dog food. I love my dog so I wouldn't let it eat this shit. If u want to waste your money then take a seat, but maybe just have a margarita and go. read more

Worst Restaurant EVER! I Ordered nachos and they came out drowning in artificial cheese like one would find at a gas station or a ball park. My husband ordered the salad bar with the allegedly "fresh daily soup" and he says it tasted like Campbell's but that would be too fancy. Keep going do not stop! read more

Three of us in our family had food poisoning after eating truly awful food. One was sick the entire night. The fact that a nice Hispanic family sitting near us was eating cheeseburgers should have been a warning to avoid the Mexican food. Shame on us for not trusting the poor Yelp reviews. read more

We stopped here to look around to break our trip up on i95 - we waited just a bit more than normal - the manager came over to our table and apologized for our wait (even though I didn't even feel like conplaining) and stated our food was free and invited us back. The nice waitress refilled our drinks before they were half way empty everytime and our food was excellent. Highly recommend for not only quality Of food and service but all the extras read more

After a very long overnight drive we got a room up the road and couldn't wait to eat something quick so we could sleep. I wss not to thrilled about their prices so I ordered my son a cup of soup and I ordered the salad bar. The server comes with plates for me, including a bowl for soup that was included in the salad bar. So I said that my son will just have my soup because I wasn't going to eat it. She said sure that would be fine. So we get our soup and start for the salad and the server comes back to tell me my son couldn't share my soup. I told her if that was the case then we would just go eat somewhere else because for the portion my son was going to eat, it just wasn't worth it. Her manager comes out and reassured me that no it would not be allowed. So we left, now I normally don't post reviews and usually just suck it up. However we had just encountered an INDOOR pool at the hotel connected to the restaurant compound that literally rained on us and some filthy bedding. So my patience was worn out. read more

Don't eat here. The manager was extremely rude and refused to serve us. We wanted food to take out and she said she would only serve us if we were to sit down and asked us to go to another restaurant. A restaurant on the highway that does not serve food is not worth it. Also I would give 0 stars except there is no way to do it. read more

Wow. Two words. KEEP DRIVING!! This place is literally terrible. You have a better shot at getting a decent meal at a Taco Bell (like one reviewer said) or McDonalds than here. The dining floor was stickier than the bathroom floor. All the metal in the bathroom is either rusted or covered in mold. I knew coming in here it was a terrible idea. So I got the only thing I thought they couldn't screw up, a burger. Wow was I wrong! The burger was juicy yes, but I think they just added water because the meat had no flavor, and it was the size of a McDonald burger but for 5 dollars more. Terrible. Oh and it took about an hour to get our meal. Unless you are stopping for gas, stretching, or buying fireworks DO NOT STOP!!!! Don't even turn your head to look at this god forsaken place. read more

I feel like I ate someone else's leftovers from the 50's. Being completely honest, I think a bag a farts would've tasted better.

It was my first time eating here and I ordered the quesadilla, which tasted ok. However, my sides (rice and beans) were brought to me cold and they looked questionable so I didn't eat them. My daughter ordered tacos and it was also brought out cold. Our server was polite and friendly but I wouldn't eat here again though. read more

I was seated and was told a server would be right over. I sat for 30min with no servers even noticing a full booth of people. The person sitting next to us almost puked when they ate their tacos and enchiladas. I and there was a guy waiting just as long or even longer that just left with like a single bite of his food. Also when I told the couple that we waited 30 min with no service and the girl at the counter rolled her eyes and with the snobbiest way possible snapped and said "its because we were busy" when only 4 people were seated and eating. read more

Let me first start by stating this place is a shit hole. The salsa comes from a jar, the chips are stale, the bathroom looks like a dirty gas station bathroom, things floated about in our drinks, and the food looked like cat food. To top of this horrible experience the entire area was a desolate ghost town and only added to our fear. read more

I would have to agree with the other reviewer who wished they could give a negative review. First red flag- no queso at a Mexican restaurant. The waitress explained they "got rid of that a while ago because it was too expensive." Very poor service from the get go, majority of the time we couldn't even understand what our waitress was saying. We ordered the Supreme Nachos, a Grilled Chicken Sandwich, and Cheese Quesadillas. We requested to add lettuce and tomato to the nachos and quesadillas. When the food came out, there was no lettuce and tomato added to either of the dishes, as well as none on the sandwich like the menu described, and we were informed there was no guacamole for the nachos "because it was frozen." You read that right, FROZEN guacamole at a Mexican Restaurant. Our salsa and sour cream came in little cups on the side and the sour cream was also frozen. The nachos also did not have jalapeños like the menu described, all it had was movie theater style orange cheese sauce and chili. When the waitress finally did bring us the guacamole she told us to "try it first" but that she had "tried to thaw it with hot water." It was still frozen solid. The chicken on the sandwich was tough and clearly had been frozen. When it was time to pay for our check, we asked if we would still have to pay for the supreme nachos since it was only one ingredient shy of the regular nachos, since there were no jalapeños and the sour cream and guacamole were frozen. We were told they couldn't change the price and we asked for a manager, who then told us the same thing, stating "We can't change the price if you didn't like what you ordered," to which we explained again that we didn't receive what we ordered and we were missing the jalapeños, sour cream, and guacamole. She told us the jalapeños were in the cheese sauce, they weren't, and when we gave her the side of sour cream to see for herself it was frozen, she just said it was cold and tried to stick her finger in it to show it wasn't frozen, she struggled and it was clear it was still partially solid. She told us we still had to pay for it and they couldn't even comp the chili on the nachos for the inconvenience. We got the name and number for the General Manager who runs the entire South of the Border operation, who wasn't there that day, and we will definitely be speaking with him. The rest of the attractions are decent, despite showing their age, and it's a good place to stop if you're traveling through. But by all means avoid the restaurants at all cost. read more