Sonic is known for having an abundance of malts, shakes and other drinks. Then how the HECK can they be this SLOW!? We waited 15 minutes for them to just take our order. I walked to the front to ask the server what was going on and she said only one person was taking orders. We didn't leave a tip because of the bad service and now the one person taking orders is just a few $$ down. I read the reviews before stopping here but didn't listen. This place has like a 1 star review and now I know why. Come on. Do better Sonic. You're a FAST FOOD place. BTW if you're thinking, "Why did you stay and still order?" I'll tell you why: we had 4 grandsons spread between 3 cars and we didn't want to tell them that we changed our minds. They were being so patient after driving 90 minutes as we headed towards the Great Sand Dunes. PS still waiting for our drinks after arriving 20 minutes. read more

Sonic Drive-In - Waiting for at least 20 minutes for our drinks. Come on Sonic! Do better!! - Burgers Near Me - Alamosa, Colorado

Been here on numerous occasions. Disappointed every single time, the service is absolutely awful takes 20+ minutes to get just a slushy out... as far as the food it's not terrible but could be better. They are missing half the menu options which is a major let down. Don't recommend this place at all read more

The Sonic in Alamosa, CO is A-okay. The service back on 10/8/2023 was painfully slow. Our cordial carhop was apologetic while handing me our food & drinks, but it was nearly a 20-minute wait. That's absurd for this fast food chain. Thank goodness our order was correct and there were no complaints from the backseat or my passenger cowboy. Not only does this Sonic have all of the drive-in spots, but there is also a drive-thru. Happy hour is applies to certain drinks when you order through their app which is very user-friendly. read more

Sonic Drive-In - 10/8/2023 Halloween treats at Sonic - Burgers Near Me - Alamosa, Colorado

This asshole asks me "do you mind going through the drive thru" it's 4:30 in the afternoon on a Tuesday. Terrible customer service.

Is zero stars not possible?... thankfully just passing by this horrible place. Can't get a simple no cheese order correct. No spoons, no straws, no sauces or ketchup. Keep driving and save yourself a headache. Your job is not that hard. read more

Employees are untrained, pull in windows didn't work 2 times now, wrong order 3 times now. If you go here, expect a wait and check your food and drinks before you leave. read more

We have officially found the slowest Sonic in at least Colorado! Busy drive through, BUT they would not answer the stall button. . Several minutes at TWO different stalls and no response from either. Going on to Monte Vista where I know we will get service. read more

We pulled up into a stall and ordered our food on the app. I love the convenience of being able to take my time when ordering my food. Especially because it was for a big size family. Three adults and three children. After I place the order we decided we wanted to sit out and eat our food at the tables. We found a worker outside and I let them know that we moved from our parking spot to the tables upfront. She said she would change it in the system and let someone know.. we ordered our food at 3:09 PM and around 3:35pm someone said "we're sorry for the wait we will get your food right out" we didn't get our food until 350pm. INSANE WAIT TIME! We had three kids meals. One with fries two with tots, instead they gave us all fries. I was missing my fries from my meal and we were one straw short for drinks. It was near impossible to get ahold of anyone to let them know the situation. They did not answer when you push the red button and they would not come out when we knocked on the window to where they are working. 15min later and I was able to almost get them to correct the order. Except they gave us one tot and one fry (should've been two tots) but there was just no way we were gonna wait for them to bring another. HOWEVER I did still need a straw for my drink and that took at least another 5minutes to get. I'm sure they are short staffed but damn. It was over an hour to get all of our proper food. Did I mention we had a baby with us as well?? So that made the wait a little more unbearable as well. Food was ok. Service was awful. read more

I generally try to avoid posting negative reviews, but this Sonic is ridiculous. Of the half dozen or so times I have come here and ordered on the app, I have had to push the red button to get my food brought out three times. The order places as expected, the on screen status updates all the way to "your order is on the way," but then after a few minutes the screen defaults to the usual ads and I am still waiting. I give two stars because I love the drive in vibe and the food, other than being delivered cold half the time, is always good. But if you are craving a quality Sonic experience, I have had much better (though far from perfect) luck at the one down the road in Monte Vista. read more

The people here have got to be mentally disabled; they can take up to an hour to bring out drinks you ordered on the app before hand and don't even bring out the right thing. read more

This is the worst sonic ever!! I got a chili cheese hotdog and ended up with food poising! I was throwing up all night and was shaking and trembling. I should have gotten some IV fluids but couldn't get out of bed all night and the closest hospital was 1hour away. So if you come to this sonic think twice!!! read more

This place is the worst restaurant in Alamosa you pull up and it's still takes them 25 to 30 minutes to get you something they say would be right out I cannot stand coming to this place I doordash and this place sucks it's just a joke I don't even know why it's still open I will never order food from here or eat from here because of how messed up they are. Hire people that want to work. Gm Kenny can't train people to do anything simple job. read more

Most disgusting place I have ever been I found finger nails in my food, when brought to their attention they told me too bad and they wouldn't refund me. Female employee can't even work a minimum wage job, where is management? They have no supervision and customer service skills whatsoever. THIS IS A BASIC JOB , LEARN TO DO IT read more

If I could give this sonic here in Alamosa zero stars I would check your food make sure they have spit they forget half your order, or it doesn't come out right. I ordered a green chili burger one time and they gave me a double cheeseburger. If you order a chili cheese dog make sure that they don't put it on the bottom of your bag for the cheese sticks to the wrapper and they're always not giving you condiments, they just suck in general I don't recommend read more

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Wish I could give it a zero star. Service is slow. Now when I say slow I mean slow slow. Pushed the button, with one other car waiting it took 6 minutes to answer us. Then ordered food, two shakes and some mozzarella sticks. 17 minutes later still no food or drinks. Was going to drive off but couldn't tell if the machine took my card so I had to wait. And we waited another 8 minutes. read more

This place is absolutely horrific. Every time I get food it is disgusting. The service is even worse. The workers are incredibly lazy and refuse to attend to anyone. Go anywhere else in Alamosa and it will be 100x better than this Sonic. read more

TERRIBLE service. My husband and I came here to get a nice night out to feel like we were dating again. We waited for an hour for our food. We got a double bacon cheeseburger and mozzarella sticks. When we finally got the food, both the burger AND the mozzarella sticks were cold. We also had no condiments or dipping sauces. The lettuce on my husbands burger was brown and wilted. read more

This Sonic is the worst. They are extremely slow ALL THE TIME. I've had so many awful experiences here but the final offense was on May 31st during the lunch hour. I had placed a mobile order for some chicken strips and a diet coke. I decided to go through the drive through because unfortunately the layout of this sonic can have you trapped if you go in a stall and the drive through line gets long. I pulled up to the box and let them know I had placed a mobile order. She did not check it but told me to pull up. When I got to the window I was met by the absolute nastiest employee I have ever encountered in my life, Victoria. She came to the window and flung it opened and just stared at me. I was not sure what she wanted so I politely mentioned I had a mobile order with my name. She told me she did not have an order for me. I had already pulled up the app so I showed her my order and asked if it was the right address (I knew it was but wanted to be sure). She said it was but she didn't have an order for me. I said "okay well I'm showing you my receipt for this location with the date and time so can you please just make my food". She got extremely snotty with me saying "well i don't make the food so no". I cannot explain the level of shock I had that she was treating me this way. I said "Okay then can whoever cooks the food get me my order". She said "That's not how this works you dont just get food without an order". I again showed her my receipt and she slammed the window and walked off. I waited there cause I wasn't sure what else to do, I wasn't going to leave without food or a refund because at this point I did not trust them. She came back stating that they had "found the order" but it would take a while to make. I said that was find and I would wait. She again slammed the window and walked off for about 7 minutes and then finally came back with my food. I told her she did not need to be so rude to me and she snapped back that I had been being rude (I can assure I was very nice initially until she became absurd with me and expected me to just drive off, then yes I did get an attitude back at her). I asked for her name and she gave it to me and said she'd get her manager. Honestly I've worked in fast food and know often the managers are nice to customers faces but often brush it off and at this point I was already late to get back to work so I took her name and left. I have not been back to Sonic since this incident and I don't plan to. I've never been treated so poorly in this situation. I had a similar experience happen at dairy queen recently where they didn't have the order but I had the receipt and their manager stepped in and helped out and everyone involved was very nice, sonic should take some notes. I have also written and email to corporate sonic. read more

Slowest Sonic I have ever been to - waited over 25 minutes for food in drive thru. I should have looked at reviews first, because they all say the same. read more

Honestly.. this is probably the worst sonic i've ever been to. After pushing the button to order we waited quite a while. Then we waited again for our food for a considerably long time considering this is fast food. They were out of tots so they gave chili cheese fries. The fries were gross and hard as well as cold, like they were not fresh at all. My friend and I both received cold chicken with not much sauce (we both ordered the sauces popcorn chicken w extra sauce). Our slush was not blended well and had lots of ice chunks. We were hungry after driving all day so we ate here but it was pretty disappointing. read more

While passing through town, I thought we would stop in at sonic. I had the corn dog kids meal, and my husband had a crispy chicken wrap. The food was good, but there was no toy in my kids meal, and there was no whip cream and cherry on my milkshake. The bathroom was out of service so we had to make a second stop to find a restroom before continuing our travels for the day. read more

Tried to order but after 25 minutes waiting for them to take my order at the stall we left. Ridiculously poor service

I've been to this location 4 times in the last year and each time they are unable to make their signature item Sonic Blast because the machine is broken. I've never been unable to order a Sonic Blast at any other location. So do they have a terrible machine, or are they just lazy? read more

Saddest food ever. Made a pick up order, got there when I was supposed too but sat in the stalls for 30 minutes just to get some crusty as food. Do better read more

This Sonic is the worst. Never have onion rings. Today I ordered 2 1/4 cheese burgers. Out of the small hamburger patties so they used 1 large patty. One ordered mayo & onion only. Received extra onion and no mayo. The other one didn't have cheese. Ordered 1lg unsweetened tea and 1 lg unsweetened tea with peach. The lady at the window confirmed my drink order. Received 2 sweet teas. read more

I ordered two corn dogs and it took 20 minutes! I also asked for relish and mustard. The guy taking my order could not understand over the speaker so he came out. Oh relish. Come on. By the time the dogs came they were cold and guess what no relish and no mustard! On A brighter note, a 10lb bag of ice is only $2.81. Lots of room for improvement. read more

Absolutely the worst Sonic ever!! Pulled in to see an employee in the parking lot smoking. Another was with her as they chatted with what appeared to be another employee who had just ended their shift. Horrible customer service. My burger had cold meat and a stale bun. It was as if it had been made hours earlier and just sat somewhere until I had the misfortune of ordering it. Fries were warm but very rubbery. My order was even delivered with the wrong receipt. Could not eat any of it. Tried to call someone back to our space and no one would answer. There were only 2 other cars parked and no one in the drive thru. I'm guessing everyone was outside smoking again. So angry I left after throwing the disgusting food on the parking lot. The owner should fire everyone and start again. The crew working the evening of 7/22 are totally useless. Avoid this dump at all cost! read more

Slowest service ever at a Sonic location. I waited for 10 minutes at the drive through speaker and was not even acknowledged. I tried getting their attention but still got no response. I finally drove over to a drive in menu and had to press the order button twice before a person actually spoke to me. And of course as soon as I did that they started taking orders with the drive through lane. Since by that time I had already invested 15 minutes of my life just to get a milkshake, I decided to stick it out. Took another 10 minutes just to get that. Absolutely worst customer service, I should have just trusted my instincts and left like several other cars did. read more

Terrible experience. The wait was forever and the food was not even close what was ordered.

Ordered a large sonic blast with M and Ms and Oreos, was given a small sonic blast in a large cup with a top layer of toppings and that's it. As soon as they gave me the cup I could immediately feel the difference between the normal large amount at any other sonic vs what they gave me. They also tried charging me twice. read more

Foods always cold or old.... um plus I get the wrong order and yea slow for being fast food

I just wanna say the car hop that gave me my order was the most gorgeous girl I have ever seen if your seeing this please say something snap~ Buller_999 read more

Excellent prices and (in my opinion) some of the best quality fast-food out there. Service is quick, even during their rush hours. Their drinks Happy Hour 2-4pm everyday is reason enough to visit. Sonic is always offering some great specials/promotions. For all the burgers out there they are probably my favorite fast-food burgers one can get from a nationwide chain. read more

Terrible service where we waited more than a half hour to get our order. We asked for ketchup for 5 meals and they gave us one packet. No apology when we inquired about our order. Food not great either. Don't go here looking for fast food. read more

Slowest drive thru ever. Reconfirmed my order and still gave me the wrong order. The girl also spoke way too fast when she was confirming the order. I'm from Las Vegas, so you would think you would get treated with the best customer service at all times. read more

Slow as fuck. Come on get it together, this has been going on for years. What a damn shame. You'd be better off driving to the Monte vista location and back to alamosa it would be quicker read more

This was a great experience!! Food was correct and came out hot. It took a little long but the place was PACKED! Best of all our car hop was friendly and helpful and that's all you can ask for in this crazy time! read more

Abysmal service. Order was messed up. There are 5 people working and I was the only one here... how do you suck this much? Two stars for the older lady who was nice to me and seemed to be the only one working. read more

HORRIBLE!!! We waited for 25 minutes to order, and NEVER had our ordered taken despite the fact that people behind us ordered and had food delivered. We left with disappointed kids and empty stomachs. read more

Smh... ordered 2 sandwiches w/no onions & a slushy. Got home no pickles, tomatoes or lettuce (dry sandwich) no slushy just regular drink. When I called to inform them as a courtesy. The worker said..."And....what do you want me to do about it?" Unbelievable.. poor customer service. read more