Service has gotten better. The food has improved too. I enjoy trying the new special when they come out.

The lady that took our order was extremely rude. By the time we got our milkshakes they were melted so bad the cherry was at the bottom. All we order was 3 milkshakes and we were there for 40 minutes waiting. I honestly don't think I'll ever go back to sonic. The service sucks and hasn't gotten better. The entire milkshake tasted like old churned milk from the 1800s. Disgusting. read more

Food took forever just for the milk shake to be melted and almost all the cups were completely covered in ice cream and the milk shake was not blended at all with barely any toppings and one of the cups was broken and leaking and when ordering we had to repeat the order multiple times and had to scream in for them to be able to hear the order and at the bottom, I found a piece of Styrofoam in my cup read more

After a long time avoiding this Sonic, my grandson and I recently gave it another try. We ordered the Ultimate Meat breakfast burrito and for the first time it was as it should be. A definite improvement. read more

Sonic Drive-In - Ultimate meat burrito - Burgers Near Me - Athens, Alabama

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By far the worst sonic with the rudest staff complain about giving ranch with mozzarella sticks said it's 25 cents then misses the fries queso because he's worried about a ranch cup then h Gives no napkins at all . This has always been so much ruder Sonic more then our florence one read more

I have had some negative experiences here in the past but it seems like they are on an upward trajectory! I went last week and everything from the placing of the order to receiving my order was spot on ! Service with a smile, completely accurate and delicious ! Great job!! read more

We had an awesome experience here. We ordered, pulled up, waited a few minutes and then we were brought our food. All of this was done in a timely manner, the food was hot and fresh, and our server was polite and friendly. Would definitely stop here again! Thank you! read more

The service here is AWFUL! I have been here often, different times of the day, and every time I have waited for my food for over 30 minutes. They took forever to answer when I pressed the button too. read more

Stopped by to grab a quick meal for a family of 5. 2/5 orders were messed up with a grilled cheese not being grilled and an order of chili cheese tots having only a little bit of both chili and cheese in the middle of the tray of tots. The service was quick, but the orders were wrong and we were in a hurry so we didn't realize until we left. read more

Sonic Drive-In - The plain tots were moved out of the way in order to show what was given to us. - Burgers Near Me - Athens, Alabama

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Used the app and ordered a few things online tonight. When we got there, they came out to tell us the ice cream machines were broken, so we couldn't get the sundae we paid in advance for. They offered to make something else but I said just take it off thinking they would refund us for it. They later came out with the rest of our stuff, but when we asked if we would get a refund for the sundae, we were told in a bland tone "we can't do anything about that. Call the 800 number" and she walked away. Was surprised at the lack of care and kindness. Went to the Madison location and got our ice cream no problem. Better service there. read more

Came here for a Sunday treat after dinner and ordered two sonic blasts. All of the toppings were on top. Nothing was mixed into the shake at all. Highly disappointed. read more

Service was relatively slow, though it was 11:00 at night when I pulled in for a limeade. With one car ahead of me, it probably took about fifteen minutes to get my drink. And their defense they did come out and hand me my drink when the girl ahead of me is order was taking this long. read more

Waited almost 45 minutes for food then when I got it, it was cold. Worst sonic I've ever seen

Please be kind to your customers. There is one way in and out when visiting this sonic. If you have a certain time that you all want to have drive thru only you need to put it in a sign so that your customers will be aware. It makes zero cents to sit in traffic waiting to turn into the parking lot ONLY to be told that it is drive in only. Now you have to get back on the hwy and try to get back in the parking lot. Shame shame on you sonic!! Do better!! read more

This is quite possibly the worst place to try to get food in the entire northern hemisphere. You'd have better luck at a Little Caesars dumpster. Girl in the window is TWEAKING. The entire place is nasty and run down. Staff are rude. Usually takes 20-30 minutes to get your food, and it's hardly ever right. Should just be bought out or closed down at this point. The owners have failed miserably. This was one of my favorite spots when I was a kid, sad to see what it's become. read more

ZERO STARS!!! Absolutely disgusting excuse for a SONIC restaurant. This makes all the other sonics look bad!! On our way from MS to IN, we stopped through the drive thru and it was the worst experience ever! Terrible workers with bad attitudes. Smushed cold bread. Burnt meat. Old, almost rotten lettuce and condiments!! Microwaved fries that were so overheated they stuck to the bottom in one giant chunk. How is this place still even open?? There are so many bad reviews, IT SHOULD BE SHUT DOWN! I'm calling and reporting this poor excuse of a restaurant. I hope the rest of you do too! read more

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My daughter ordered us a Dr. Pepper thru the app. We arrived and she notified them which stall we were in. We sat for 45 minutes and still didn't have drinks. I got out of the car and spoke to a server. She went in and came back with two drinks and said,"we are short staffed!" We pulled around the building leaving, and three employees were sitting on the curb smoking!! This has got to be the worst Sonic in the country! read more

If I could 0 stars I would. I have been waiting for almost 35 minutes currently and I placed a mobile order!! This place sucks!!!!!!

I got a chocolate chip cookie dough blast and it was basically vanilla soup with cookie dough at the bottom. A waste of money in my opinion. If I wanted a milkshake I would've ordered one. read more

they got all of the food wrong and we were there for an hour waiting for 3 things of tator tots and a milkshake horrible service not coming back read more

Did an order online, when I got there I still had to wait 30 mins for my food. At the window the lady wouldn't even look at me to tell me why I was waiting so long. Then after 30 mins of sitting there she told me that they were out of Strawberries so I didn't get my strawberry cream slush, they were out of corn dogs so I had to get hot dogs. Then after all that my burger that I ordered and my tots was cold like it had been sitting there for awhile... I was very disappointed with the Sonic in Athens AL. read more

I ordered a MINI blast and they charged me for a MEDUIM, it's too hot and a waste of my HARD. EARNED money to pay for 4x the amount of ice cream than I wanted and let it melt & get ruined. The "blast" only has candy on top and not inside of it & they didn't give me a single napkin for an ice cream cone that I told them was for a toddler. Will never be back! read more

Tried to eat at this location today. Pulled into a spot and pushed the red button.... Waited in vain for so long that the button actually turned itself off. Pushed it again. Finally drove away after waiting almost 25 minutes with zero service. read more

I can't imagine a worse Sonic to visit than the one in Athens, AL. And it was bad before the current employee shortage all around. Just head on up to Ardmore if you need to visit Sonic. read more

I went to Sonic in Athens, AL today to get some food. I parked and pressed the red button to order my food and it didn't light up. I decided to download the app and put in my order. After waiting for 20 minutes on my food, the girl comes out to tell me they are out of everything I ordered and that I'd have to go online to get a refund. I was a bit angry that they waited 20 minutes to tell me this information when I only have 30 minutes to get my lunch. She said she'd get me some pretzel bites and a water. After waiting another 5 minutes for this, she comes out to say they are also out of pretzel bites and that the manager was going to refund my money. I waited for another 8 minutes for my refund before going to the door to ask what's going on and she says that he's already refunded me my money. Why is it so hard to communicate what's going on at this location? I'm angry that I wasted my whole lunch and didn't get any food. If you like poor management, this is the place for you but I would avoid this place if you value your time and sanity. I gave it one star because I had to... read more

Worst sonic ever. Ordered on the app and it took 20 minutes to get to us and when it did get to us food was cold.

0 stars if i could give it. Not gonna share my experience cause it's just like the other 20 comments on here. Waited 35 mins before i could even get out of the line to go somewhere else is all I'm gonna say. If you want a good sonic, go to the one off county line rd or 72 in Madison. The one in Athens is a joke. Should shut the place down or somehow get corporate involved. read more

Worst sonic I ever been to. And I been across the country. Waste of an hour waiting for a response at the park area

I would not recommend the staff was rude and I would like to know if how if you just started your shift you only have $36 (a $20, $10, $5, and a $1) to do change with for your shift. Poor excuse as a business owner I know better! read more

We stopped here from interstate. Used bathroom. Chose not to eat here as a result of the nastiness in there. Can only hope kitchen is cleaner but did not want to find out read more

First off, I visit the Sonic in another city 5 days a week. Always get the same things - 2 large milkshakes to split between my kids. For some reason, this sonic charges almost $7 for a shake that costs $5.25 at my sonic. Plus, no whipped cream, graham cracker topping or cherry. Even though I was not happy, I tipped the waitress 10%. She never said a word to me. Just "Here's your shakes". Rude as hell. I will NEVER go back there. Count on it. read more

It is a shame. This used to be a great game lace to go to get drive in. Have no idea who owns and/or who is managing... GET it together or sell... let someone who cares run the place!! read more

Order for a small m@m blizzard was 2.43 gave a 5$ bill got back 1$ and 5 pennies. No receipt was given and they gave me the mini size blast with all ice cream and maybe 15 m@ms. read more

Incompetent staff. Slow. Careless. Unfriendly. I love the food but it's always a hassle when I decide to eat at sonic.

I am very disappointed with the service here. They took our order, we waited 45 mins and then we finally press the button again and they tell us they're not taking orders because their systems are down. Why couldn't you tell us that before hand??? On another occasion, we waited 20 mins in the drive thru just for them to take our order. I'm trying to be understanding because of covid but they have zero common curtesy and it's ridiculous. I do not recommend. I would not even give them a star but it's required to even post... read more

DO NOT WASTE YOUR MONEY AT THIS SONIC. TERRIBLE!!!! I ate there this past Saturday after getting out of the hospital. I hadn't eaten much in a week and was starving. BAD CHOICE! I had two orders and both were terrible. First order - Number 1 Cheeseburger with mustard, pickle, and onion, fries, and a coke. I received a COLD cheeseburger with Mayo lettuce, and tomato. Fries were ice cold. I ate it anyway because I was so hungry. SECOND ORDER - Number 1 Cheeseburger with mustard, extra pickle and onions, onion rings, and a coke. NO Onion Rings! While I was looking at the order on the display, it had mustard pickle and ketchup. Do they have the 3 Stooges taking orders? Who's their cook? He/she needs to be ridden out of town on a rail for serving trash as food. Sonic should REVOKE this Sonic's franchise. I WILL NEVER EAT THERE AGAIN! EVER! NEVER!!! Yelp, we need a ZERO star rating!!! read more

I'd like to start by saying I'm usually one to do good reviews and not bad ones but this is very important and should be attended to immediately. I ordered a drink and some food and went to the window. Immediately there was no pleasantries exchanged just the total very abrupt, then I politely told them that the drink wasn't correct. They asked for it BACK (THROUGH THE WINDOW. I said " You're going to take it back through the window?!", working for fast food restaurants in the past, I was very surprised and disturbed to say the lease. What a health code violation. ( I had already tasted this drink with him watching). I would be okay with them even giving me the ingredients to fix it and I told him that but I suppose they were mad they had to fix it. They took it back through and said they'd "make another one". They handed me back the SAME drink. First of all this is unacceptable without Covid going on but especially with COVID spreading rapidly. No disregard for customers and very rude. read more

This was the absolute worst Sonic i've ever been to. I have been on hold for over 15 minutes now and I don't see a sign of anyone. The screen says "Red Button activated. We'll be with you soon", but soon isn't soon enough. I have seen 4 cars drive off now with no food. A COMPLETE WASTE OF TIME!!! read more

Everytime I have gone here, it's always slow. Employees are always rude. 30 minutes is way too long to wait.

This is the 3rd time I've been here in the past few months and I will not be back again. The staff is very unfriendly and service is extremely slow. I ordered a blast and shake in the drive through and by the time I got to the window and received my order, they were both melted. read more