My family and I came here for a post dinner dessert. I can't remember the exact name of the ice cream concoction I ordered but it was delicious! It had peanut butter and Reese's peanut butter cups with vanilla ice cream. My son got a cotton candy and root beer flavored mix that he loved and my wife got something with pecans and chocolate that she also enjoyed. The service was wonderful and we were helped immediately. The restaurant was clean and very well maintained with a casual vibe to it. *Sorry about not remembering to the names of the items, but in fairness it's hard to go wrong with ice cream! We'll definitely be back! read more

We aren't regulars but we were in the mood for an ice cream cake and they had plenty. Tall Dark and Delicious was the popular choice so we went with that. The girls all decided they wanted a cone so we put the staff to work on their very strange order. My son had a shake, and we ate it all, except the cake right there since most people seemed to get their orders to go. Plenty of seating, clean and quiet. read more

I ordered a "Hot for Cookie," but without the cookie dough. So, basically a chocolate chip cookie with ice cream on top. It was underwhelming. The supposedly "hot" cookie was not hot at all. And although I saw them heat the cookie in the microwave, it was barely warm and rock hard. Not what I was expecting and certainly not enjoyable at all. My daughter ordered the cotton candy ice cream with sprinkles mixed in. However, the staff just served her a scoop of cotton candy ice cream with so few sprinkles on top. Didn't even bother to mix the sprinkles in on the cold stone, which defeats the purpose of even visiting a Cold Stone. I also checked in on the Yelp app, which gave me a 15% off coupon to use during my visit. When I presented this coupon at the register, the young ladies were very confused by it and didn't know how to give me this discount. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Huntsville, Alabama

This is the Burger Man with Best Burgers in America Association, after a long day out scoring burgers for restaurants, I decided to go and celebrate my day with some Ice Cream, and I tried the New Location for Cold Stone Creamery, in Albertville, AL, and WOW! This place is awesome. My wife & I got a cup with two scopes, and it was amazing. I got the Coffee & Chocolate Fudge, and my wife got the Salted Carmel & Chocolate Fudge, and we were in Ice Cream Heaven. Great Stuff, folks. This will be Burger Man's Ice Cream go-to place for sure. Yum. I also want to thank them for the Military Discount. This old Combat Soldier was treated great. The owner is really nice. read more

I'm someone who really enjoys a sweet treat and this place is amazing!! We just came in last week, but I'll definitely be back soon! They make customized ice cream, mixing everything together in front of you! The employees are in cheerful spirits and make sure your happy with your purchase! The restaurant feels a little packed when they are busy, but I can't blame them for being busy! read more

It's Cold Stone, and it's fine. I mean, you know what you're getting into (or should): a long line, lots of confused people who don't understand the menu, teens doing the best they can dishing out sugary sweets, toddlers running around screaming while their parents ignore them... Unfortunately, every time we've been they've been out of critical ingredients (like, half the ice cream flavors, random fruit, etc.) and it's been a challenge to just select something to eat. It's a pricy joint (in my opinion), but that's controlled by corporate. It's fine, but just go in knowing what you're getting into. read more

I ordered small cup（cheesecake, chocolate and butter peacan added almond and peacan）！It was good but I wanted to listen a song...... read more

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I would give it 5 stars if it wasn't so expensive. Really good ice cream though. Hard to beat so I guess your getting what your paying for. read more

Super friendly staff. The ice cream is amazing as always. These young teens are doing what a lot of adults can't seem to do these days, actually showing up to work! And with a smile! Keep up the good work guys! read more

I ordered my elopement cake from this cold stone and it was messed up. on 3/8/24 my partner and i ordered a cake for our elopement. we didn't have a big fancy wedding, so i wanted to go with cold stone, because in my mind, cold stone was always pretty good. we ordered for pick up at 4:30 and got there on time. we waited about 15 minutes before one of the workers talked to us. they kept looking at us, but never acknowledging us. after 15 minutes my husband was upset because we had our celebration planned with a small group. my husband was putting our cake in the cooler as i pulled out of the parking lot, and he noticed how messed up the cake was. not only was it visibly messed up, but they also didn't make the cake like we ordered it! my husband and i decided to just go celebrate and we'd contact support after the party instead of holding up guests. i filed a complaint through the website, but it was never responded to. hey managers of cold stone, here's my incident report number. contact me. #2692429 read more

Cold Stone Creamery - Create Your Own Cake - Ice Cream & Frozen Yogurt Near Me - Huntsville, Alabama

I would rate this place a zero if possible. The customer service is horrible. The employees are rude and will not receive any of my business again. If people are going to pay for overpriced ice cream at least you can smile and say thank you. read more

Worst service ever! I will never return, we had to ask to mix in the cookie crumble. That's crazy!!

Got some ice cream when I went to pick up my kids Ice cream birthday cake. The ice cream was good. Tried a couple flavors before choosing the cookie ice cream and chocolate. Was really good. The cake was amazing though. You can do all sorts of customizations when making your own. It came out amazing. read more

I've been to this location a few times and I will say the service is great and staff is friendly. The ice cream doesn't seem to have a lot of flavor but overall a nice treat. read more

I would just like to say this is the best ice cream I've ever had. I would like to give a BIG double thumbs to Bennett my ice cream scooper. Customer service was impeccable. The way he scooped my ice cream was very neat and clean, the strawberry ice cream I had was very well blended. I walked into a friendly smile and a "hi welcome to colstone" I felt very welcomed. Will be visiting again. :))))))))))) -Thanks for the input Brandon! - cold stone management. read more

After $25 worth of overpriced ice cream and a tip, the staff would not accommodate a request for a cup of tap water, wanting to sell a bottle of water. read more

Cold Stone Creamery - Galley - Ice Cream & Frozen Yogurt Near Me - Huntsville, Alabama

I got the coffee lovers only and it was amazing! Worth the calories. Friendly staff and great customer service. If you're ever have craving for ice cream this is the place!! read more

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I enjoy Cold Stone Creamy! It is a little more than I like to spend on a regular basis for ice cream but I had a gift card :) My sister and I took our 90 year old grandfather here for a grandpa/granddaughter date while grandma was getting her hair done! He loved it! He got one of the coffee ice creams and seemed to fully enjoy not only the company ;-) but the sweet treat as well. Staff was helpful and it was clean! read more

Love the ice-cream and the staff!! It's one if our favorite places to go with the family. Friendly faces always greet us and offer help when we want to try something new! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Huntsville, Alabama

We've ordered ice cream cakes from here 3 times in the last couple of months for kids birthdays & special occasions. Each time, the order process has been great. The selection of designs is huge & they always end up looking gorgeous. You can select from 3 flavors of cake & any of the ice creams & mix-ins, & each time the staff have been really helpful & given good advice. Most importantly, the cakes & ice cream are delicious; rich & flavorful with a great texture. read more

Cold Stone Creamery - I blacked out my kid's name, but you can see how pretty it was. - Ice Cream & Frozen Yogurt Near Me - Huntsville, Alabama

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I go all the way to Huntsville for cold stone and it never disappoints. I love the vibes you get from it, it's a perfect date, and the service is fantastic! read more

We order many of our office cakes from here & the family stops in time to time, wish it were closer to Madison ! Some of the cakes we've ordered have turned out so beautiful, didn't know ice cream cake makers were so creative ! We've had the kids get an ice cream making tutorials & had some off the menu creations. Ask for the strawberry shortcake it's delicious ... if you drop a tip the staff sings a cool Flintstones like song, it's cool . The owner is super sweet although she will probably not tell you she's the owner! 2 thumbs up and 5 stars by far ! read more

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A group of four got ice cream here tonight. The server was very attentive to our individual request. Excellent customer service. Everyone was very pleased! read more

I just walked out of your establishment and didn't buy a thing. Not because I didn't want some of your delicious ice cream but because I couldn't get any service. I stood in the store for 5 minutes. Looked behind the counter and even knocked on the glass and said hello. But there was no response from your staff who I could see in the glass of your drink cooler. She was very comfortably sitting in the back. After being ignored I decided to take my business elsewhere. Maybe next time we decide to try your business, which will not be soon, we will actually get service so that we leave with some ice cream. read more

Worst Service Ever!!!! There were two guys working. One was too busy making one waffle cones at a time to help any of the customers in the store and the other guy was busy trying to do everything else. So after waiting and waiting and waiting, we eventually gave up and went to Bruister's Ice Cream that is right by there. read more

It a great place to eat ice cream , I don't usually go to ice cream shop, but we were in the plaza and my friend want to eat there, I always say in my mind instead of buying sweet I rather buy any sandwich, but after I tryed cold stone it's a different world, it change my mind 360 degree, it's the best best ice cream I ever taste, thank you that we have it in huntsville. read more

We came in thirty minutes before nine to get sorbet, we got one sample, and were out very quickly. The short red haired girl at the counter was rude, kept walking away while we were ordering, was annoyed at having scoop a sample, and was generally obnoxious. The second dark haired woman with tattoos brought out the mop water at 8:40 and was pretty much pushing us out. We were going to eat inside since we had a lot of time, but we really didn't feel comfortable so we ate in the car. It still was not nine and they turned four people away as they mopped. I understand service and I know people want to go home, but they lose money and it's super inconvenient. read more

The best icecream i think!Nice staffe coz labby!Love iyt!

By far the friendliest Cold Stone Creamery employees out of every one I have been to. They were very sweet to my son and gave me exactly what I asked for even though I can be a little picky!! On top of it, they were busy. Having worked in the food service in the past, I know how difficult it is to still be kind in a rush on a Friday night. On top of it, the cashier recognized that my husband was a veteran and gave him a military discount. That was the "cherry on top", so to speak!! Great, Great service and of course the ice cream is great, it's COLD STONE!! I wish I knew the names of the employees working because they deserve recognition. read more

Thank you Cold Stone for the Excellent customer service and yummy ice cream.. every flavor we tried was delish! Cold Stone has become our family go to place at least once a week read more

Seriously worst customer service. Ordered a dish of ice cream for my daughter and she just threw the m&ms on top. Wouldn't take the time and to mix them in. I ordered a cone she plopped down a dish of ice cream and shoved a cone on top. When I asked if they put ice cream on a cone she said no its to heavy. I got the smallest size? When I said I guess I didn't need the cone then she just rolled her eyes at me. Couldn't even say have a nice day or thank you. She was just out right rude. I would have rated it a 1 but the ice cream was good. WON'T come back though. read more

I recently just visited this Coldstone and it was great! The staff and owners are very fun and care about the ice cream. They mix so well and make sure your satisfied with your final product. The new owners are lots of fun and I will be sure to return! read more