Hi! There was absolutely nothing wrong the issue at hand except the poor service. We ordered two drinks waited the usual time got brought the wrong order, absolutely no biggie. Told the nice lady that wasn't our order she said it for our stahl but I told her again it wasn't what we ordered. Time went on and we never got our drinks so I rung the button again and this lady answered, gave us attitude and cut me off. All I had said was "hey checking to see if we are still good on our original order we got brought the wrong order then - " cut me off and gave me such a sour nasty delivered "it'll be out when it's done." and hung up. I was just going to add to the end of my sentence "that the screen turned off and it's no biggie or rush". The lady that had the nasty tone turned out to be the lady bringing us our drinks immediately after. Pink hair. She wasn't pleasant and even my little kid noticed she was quite rude. Experienced, 5/9/26 read more

Extremely rude when I was simply talking to my friends in the drive-through line I get yelled at because this lady isn't even taking my order so I'm talking to my friends because I'm bored as shit so like what the fuck this place sucks don't ever come here, ladies, rude I don't even know who it but she's rude. Sounds rude so you probably already know who you are and whoever is reading know who you are bitch read more

I left a review three years ago and still the service is horrible. I don't understand why everyone has an attitude everytime I go! The staff so unbelievably negative at the fact I'm even there for food. The girl is just rude and snippy, the guy won't even talk or look at you while basically shoving the food at you. Just unpleasant all around once again. If the team reads this, just get another job. read more

Standard drive up. Not really handicapped accessible. Hard to understand order read backs. Good is standard American burgers with decent fries. Customer service usually good and the front usually recognizes the presence of a dog with a Pupcup read more

0/10 would not recommend this sonic. Online hours show they are open until midnight. Placed an online order at 10:30pm. Lights are on in the building and employees are inside. After about 5 min, an employee walks out and hands us a receipt saying their kitchen is closed and they are out of the two drinks that we ordered so they refunded the whole order. We drive away disappointed, and then look at the receipt and see we were only refunded partially for the order. Terrible experience. Online hours should be updated if they truly close earlier/the app should not let you place an order if so. Very poor customer service as well. :( read more

The only employee at the drive through is extremely rude. We just drove off. No way we would give this place our money

I took the family to sonic for dinner and slushees. I placed our $25 plus order and got out to wash my hands. A worker informed me the bathrooms were closed to customers. (In my opinion many places save money by closing the bathrooms and blame it on covid, but aside from that...) I told him I just need to wash my hands after being horseback. He told me their policy was the bathrooms were only open for employees and besides that they were pretty disgusting. I said a good establishment should have facilities open for customers. I then cancelled my order, and left. read more

If I could give no stars this would be the place. On multiple visits this place couldn't make slushies mid day, couldn't give ice cream at any time and at the latest visit: they couldn't give any food. This is probably the worst sonic in the nation and I used to work at sonic so that's saying a lot. Don't come here. Don't give them your business. This place probably shouldn't even be open. read more

i ordered my food at the drive up stall and their machine wouldn't take my card. I've needed a new card and this has happened before so I handed them my card to run inside. Their indoor card machine rejected my worn out card so I gave them a newer one from another bank and they said their machine rejected it too. I have money in both accounts. I asked for a manager and they wouldn't come out to talk to me. I had to give back all my food including the hamburger my four year old granddaughter was already eating. Most of their stalls are broken. Now apparently their indoor card reader is too. I went directly to my bank and my card was active and working. I got cash and went to Wendy's instead. BRING CASH IF YOU GO TO SONIC IN DURANGO COLORADO! read more

Not sure why half the stations are closed. First guess was they didn't update the menu prices. They not only charged me more going through the drive through the first time eating here, but charged me for five pieces of chicken and only got three. I have to admit that I usually only eat at sonic for the tots and cherry limeades. Not sure if it's just this sonic or if the sonic franchise got a better supplier for chicken, but they were actually good and moist(not the usual dry) here. Tried 2 other times to eat there making my guess the stations are closed due to understaffing. I left after waiting too long for a response. I did end up going through the drive through one more time. Due to the long line I just quickly checked that there was more than three pieces of chicken. Ended up to be just four! And no onion ring. This place needs To hire people who can count. read more

The snotty little teenage girl working here (taking orders) was quite rude. Zero customer service skills.

DO NOT go to this sonic. The workers are rude as hell. A worker argued with me at the window and then proceeded to mess up my order and only gave me 6 Tater tot's and 2 pieces of chicken, in a chicken dinner meal. The food is prepared bad too. Idk how they mess it up so bad. I'm from Oklahoma and the sonics there are amazing. It used to be my favorite. But at all costs just go somewhere else. Don't let those employees spit in and steal your food. read more

The employees act like they are living in misery at this place. Don't dare ask to add something to your order, it confuses the angry idiots who work here. This staff could definitely benefit from some serious customer service training. I sat at the window for a good 8 minutes before anyone even opened it to greet me, and when they did it wasn't friendly. All the women have super long hair and have their ponytails loosely flying around everywhere. My husband found a long pink hair in his food. This place is TRASH! read more

totally didn't get at all what I ordered it's like they just make whatever they wanna make and then you're stuck with it!!

Pretty meh, but it's fast and they definitely have good deals on slushes everyday. I only come to Sonic when I want a corn dog (and last time they weren't as good as I remembered), but this time around they were having a BOGO for boneless chicken wings. We ordered the sweet Asian flavor and the habanero. They were both pretty good but the habanero was so spicy it made me hiccup! The presentation left something to be desired: there was sauce all over the bag :( Sonic is ahead of the game for breakfast though; the burritos are pretty good and they serve their entire menu all day. Take that Mcdonalds. read more

Sonic Drive-In - Park and eat! - Burgers Near Me - Durango, Colorado

So I order a French vanilla DR pepper and it was straight Dr Pepper so I ask them if they can add vanilla and he took the cup but didnt even put any vanilla in there so I was kinda mad.NEVER EVER EAT AT DURANGO SONIC bc there service was very bad!!!! read more

We placed our order, and they gave us tots instead of onion rings, so they gave us a fresh hot new order of rings, very good. Food and service was real good. read more

Fuck your shit. You guys couldn't make cereal correctly. They gave me a quarter of an ice cream cone. read more

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Worst Sonic I have ever been to in my life. Me and my friend both ordered blasts. I ordered mine with chocolate ice cream, Reese's, and Snickers. When I got it, there was candy sprinkled on top but the ice cream was vanilla. After inquiring I was told that they only have vanilla. Not sure why the drive thru lady didn't tell me this. She said okay when I said chocolate so clearly she knew I wanted chocolate. Anyhow, there was no Reese's or snickers in the blast. It was essentially a cup of vanilla ice cream with a few candy sprinting's on top. My friend's blast has no butterfinger mixed in either. She too just had a few sprinklings on top. The worst part of all, is that no one at Sonic even cared. I will NEVER return. read more

I would give this place a ZERO if I could. Yesterday was the first and last time I will go there. Pulled in, pressed the button to place the order. 5 minutes later sometime take my order but the card reader is broken. The guy that took the order said someone would run the card inside. Nobody ever came out to take the card. 20 minutes later I push the button again and they ask me to place an order? Huh? Said I placed the order 20 minutes ago and they responded oh we are making it now. I think not, drove away. Never again read more

I ordered a strawberry sweet tea and had only a couple of sips until it was empty. I looked inside my cup and it was 80% filled with ice. I asked politely for a refill. The person I was speaking to said that's how their strawberry sweet tea are sold, they told me to by another one. I did not enjoy this service and the type of service I've received. I know it is not a big deal but they could at least gave me a refill if they knowingly knew the amount of ice they put in. BAD! read more

Biggest group of clowns in the history of clowns. If your in the mood for a wrong order or items made incorrectly this is your place. This place can't tell their butt from a hole in the ground. read more

Server seemed confused by what we were ordering. Came out without the requested condiments and napkins. Ordered a Limeade with extra strawberries (which they charge for), and the drink had less than a regular would. read more

Waited an hour. In the drive thru. Once you are in you can't get out and are stuck. They need to fix this.

I am not sure if all Sonic's are this bad but the Durango Sonic is pathetic!!! All I wanted was a breakfast burrito (with NO meat) and a soda. The first time they gave me an Ultimate burrito no meat PLUS sausage and charged me an extra $1.39! Why would anyone order a meat burrito with no meat and then pay extra to add back in the sausage??!! I made another trip back to get what I ordered. The lady manager was apologetic and brought me a replacement burrito. I should have checked it before I went all the way back home, but really didn't expect another problem. I opened it up and it was wrong again! I called the same manager back just to let her know it still wasn't right. She told me she watched it being made and was certain it was correct! As if I would even be WASTING my time calling if was correct!!! By this time I was furious!! THREE trips to Sonic to get a simple breakfast burrito! BEYOND PATHETIC!! read more

This is probably the worst sonic on the face of the planet. They get my order wrong at least 70% of the time. The only reason I continue to go there is because it's close to my house, and I'm usually in a hurry to get somewhere. Time to start considering thinking ahead and packing something to eat. read more

I honestly dont believe they can get an order correct. even after 2 tries, still wrong.

I order a chili cheese tots but when I get home this is what I see?..... ahem... where in your order saying f*cking "Cheese tots"!?!? sonic is always messing up every time I go there. read more

Sonic Drive-In - Burgers Near Me - Durango, Colorado

They handle the ready to eat food (lettuce, tomato, etc) without gloves. Health code violation. We left. They do not deserve the one star, but there is not a warning sign option. We were there on Sunday evening 6/10/18. read more

Worst place to eat in Durango. Wouldn't fix my hot dog as requested. Never coming back.

When I asked my boyfriend if we should give this sonic one or two stars, he had a bewildered look on his face and said "Two?!?!?". When we finally got to order, we were told they didn't have brownies to make a shake, so we ordered our food and a banana shake. About fifteen minutes goes by and a girl comes out and tells us they don't have banana, we get a chocolate chips ahoy instead. Ten minutes and they bring our food, a vanilla shake???, and tell us they'll be back with our water and other drink. When she brings back our other drinks, we let her know our shake is wrong, she stumbles on her words and tells us to "just wait". Twenty minutes later we push the red button again requesting our shake. I started writing this review about five minutes later. It's been thirteen minutes. This has been an hour and a half of my life. Thanks for your time. I'd like mine back now. read more

Great got our drinks. Thomas was nice to us. Gave is a water for free, out of jolly ranchers though. Thomas had to be the bearer of bad news. -Reviewed by Alexi and Emma read more

I come here pretty often, I know not super good for me. But I have recently stopped due to the fact that every single time I go, a worker named Nora. Takes my order and proceeds to get at least 2 things wrong every. Single. Time. She's very snappy towards me as well. She had told me to order whenever I was ready and when I proceeded to do so she would yell back at me "NO. ONE MOMENT". read more

Ordered a double cheeseburger and when I opened it, it was one burger patty torn in half. How cheap and ridiculous. Im also concerned with the cleanliness of this place, as I was paying I looked inside and the floor and countertops were covered in trash. When was the last time the health inspector came through? read more

Sonic Drive-In - My double cheeseburger was really just a hamburger torm in half with a 100% markup. What a greedy company. - Burgers Near Me - Durango, Colorado

Think I've given up on my local Sonic. I've tried giving them anther chance but now realize it's one chance too many. Took my kids here for a treat and what they have us was horrible especiallyafter waiting 20 minutes for it, We ordered a natural lemonade, real strawberry slush, and a mini oreo blast. One strawberry slush wasn't even mixed ( strawberry mix in the middle, white ice surrounding it) and the mini oreo blast had a giant hole in the middle. No whipped cream or candy on top like it normally does. Disappointed. This place used to be good but now... no. Go elsewhere for good and service.NOT worth the time you'd waste waiting for stuff that's horrible. read more

Sonic Drive-In - This is how I received my sonic blast. Sad. - Burgers Near Me - Durango, Colorado

Service was slow, seemed like there was plenty of help. Oreo Blast and Strawberry Slush was good though.

Order was wrong twice! The food is the usual Sonic fare, but we dealt with three separate people and, finally, the manager -- twice -- to resolve a simple isdue. We've eaten at lots of Sonics, but never one with this level of incompetence. read more

The lady manager at this Sonic is totally rude and hostile at the drive-thru window. Avoid at all costs!

This place is a joke. I have no clue why we keep coming back, I guess the joke's on us. Order comes back wrong twice, manager is called and brings half the correct order back with a refund. I hope this place goes out of business and a local restaurant opens that cares about making food correctly with service to match. If you like waiting 45 minutes for burgers, go here! read more

I know once you deviate from the menu like "hold the pickles" you do so at your own risk, but after numerous attempts repeating myself "just meat, cheese and bacon. Nothing else." We got a burger with no cheese. Took it back and all they did was put a cold piece of cheese on the same burger. Gross! read more