We came here tonight and got everything delivered wrong except my ocean water. I ordered the number one cheese burger that usually comes with tomato, lettuce, pickles and onions. I asked them to add mustard and ketchup with jalapeños. They added those but took away everything else. No lettuce , tomatoes , pickles or onions! My boyfriend ordered 2 of the spicy chicken slingers w/ pickles and he got two regular spicy chicken slingers w/ no pickles. He ordered a large blue coconut slush with nerds but didn't get any nerds added to it. The chili's wrap was okay. read more

I love sonic so much! My carhop Ta'marion was such a gem. So polite and took the time to answer any questions that I had about a menu item that I was interested in. He made sure my order was correct and complete! Not too many people care to do that but this young man does. His service is fast and its always a pleasure to have him as a carhop. Some of the other employees are very rude or they just forget and never bring me my app order! And this had happened twice so far! And happens today! That's bad af! I shouldn't have to wait for an app order that they just dont prepare! They should know when they have an in the app order! Please Hire employees that want to work and that want to be there because some of the other staff are just horrible. read more

Sonic Drive-In - Food! - Burgers Near Me - HEMET, California

I wish I could give 0 stars!!! My family & I waited in the drive through for almost an hour!!! Diana said she was sorry for the wait they were having technical difficulties. She didn't offer a coupon or discount or anything. We received our food everything was cold and tasted old. We ordered sweet teas and got unsweet. This place is horrible would not recommend to anyone! Don't waste your money or your time. read more

Sonic Drive-in is one of my favorite places to stop by for an iced lemonade freeze and pretzel twist!! (When I don't have my kids with me) when I have my kids... we basically order everything else and stay and hang out a while while. We really like Hemet Sonic. They're so inexpensive and efficient. Last night I drove in and had exactly that and my car hop was a young gentleman named "Chad" and he was such a pleasure. Great job hiring that one, Sonic! read more

They completely botched my order. I asked for TWO cheesey bacon hot dogs on pretzel buns, and medium popcorn chicken with ranch. They gave me a pretzel stick with cheese sauce and the popcorn chicken. ZERO hot dogs and NO ranch. I would give them zero stars if I could. read more

We stopped by here after Diamond Lake and I wanted to say I've tried this place. Something about women on roller skates and blades that makes it appealing to me. However, the food wasn't great, the drinks were good and I'm sure that's why they always advertise their drinks and not so much their food. Any fast food place would have beat them in the food department, but their drinks are unique. It was interesting pulling up to this board that talks to you and then you pay via credit card on it. Very interesting indeed. read more

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In the middle of nowhere and I was grumpy and hungry... At the time, Sonic sounded good for TTs (tater tots) and a slushy. We did the drive thru option as we didn't want to sit in the car in the sweltering heat. Being the lightweight that I am, I opted for the jr. cheeseburger kids meal ($4). I chose the taters and cherry slushy with my meal. Extra star for options! I felt like the burger was all bread and that the TTs had been sitting out. The slushy isn't how I remembered it the first time I had it, unfortunately. This fast food option is "different" with a roller skating person bringing out your order and that you dine in your vehicle. Worth to check out once. Note: Bathrooms are super cold. Although felt good, esp since it was so hot!!! read more

Julian had amazing service. I was amazed with how great he treated me when I was complaining about the wait he told me he was sorry and it would be out as soon as possible. read more

Waited 45 minutes for a pork sandwich and 2 drinks, the rt44 I got didn't have the cap on all the way, besides that which I caught, during my drive after the huge drink leaked and leaked filling my cup holders with rootbeer read more

By far the very worst customer service, if you want to call it that, I have EVER encountered and I am 69 years old. They forgot an item on my order after insisting that it was there, I called and left messages twice to the store and no call back, had to call corporate offices which is a 3rd party joke. (Note: companies that have to use 3rd party call centers to take care of issues do so because they have far too many to take care of themselves and this is due to the many problems created at the store level. If a store did things right the first time, customer service calls would not be needed!!! Simple, right?) Anyway, got the run around from the corporate level. Was told to go back to store next dy and they would replace missing items. Because the person who called seemed to be sympathetic to my issue, I agreed. I, of course, went back to the store and they knew nothing. The cashier said they would have to talk to a manager but unfortunately the manager was not there. WHAT, these people working with no manager? That is just trouble bait in my opinion) So, back to corporate where after a day, I get a call back (NOTHING ever happens in real time of course) and was told that I would receive a refund. I made my purchase on Jan 6, it is now Jan 16, no refund, no call backs, nothing. It is the policy of Keep the Money IN Place. I have asked to talk with franchise owner, no response, regional manager, no response. I am disgusted and I MUWST let people know that this store is a joke. Av oid with a passion read more

I ordered a large Oreo Blast and what I got is it seems like a vanilla shake with Oreos on top. Ridiculous

Order door dash .. porcorn chicken was horrible . No chicken .... mostly bread . View pics that's the only bad thing ... plus order ranch and it wasn't in bag . read more

Sonic Drive-In - The boneless I didn't eat cuz didn't have no chicken on them . Mostly bread - Burgers Near Me - HEMET, California

Literally takes 35-45 minutes for your order no matter how small it is. Then after they make you wait all that time...food comes out WRONG and COLD every time! They never fail to FAIL! Fire the 3 workers they have and hire new ones! Or shut it down! read more

honestly the food is disgusting in my opinion it's just not good and plus the waiting time is very long and the servi isn't good thats why I'm not coming back read more

The employees lost the restroom keys and was rude about it but the food was good so this is not a good restroom place on traveling trips

i literally live on the far EAST side of Hemet & i drive over here for Sonic. I order ON THE APP when we're on our way in hopes that it would be ready when we get there. THINK AGAIN!!! it's another 45 min wait EVERY SINGLE TIME. the manager was rude when she spoke with us...another 15 min went by we pushed the button again & she said "they're coming !!" they forgot food & added stuff we didn't order. know what that means? you have to push that stupid red button again & wait for someone to care to speak to you. i can't wait for the new one to open in San Jacinto & for the love of god hoping they're ran better than this one. the one in Menifee is always super fast & they're so nice i don't know what the deal is here but all my experiences are the same. read more

Be prepared to wait forever! I don't want to blame the workers since Sonic I'm sure is cutting cost as much as possible but food takes at least about 10 min for drive thru and at least 15 min for car delivery so make sure you have time. I even went to Barstow and they also took at least 15 minutes so they have a habit of taking a while based on other visits. The San Marcos,Ca location is faster. Hire more people Sonic!! read more

me and my partner always love the milkshakes from sonic and we were on that side of town so we decided to orders some from sonic on sanderson. when we got to the window my partner paid with his card but card was locked and had forgotten to unlock his card from his phone so when he remembered he unlocked it and crew member came out and said card was declined. we said sorry can you try again it was locked, she responded very rudely "i tried it twice already, it declined". my partner said "i just unlocked it can you try again". she took a long pause as if she didn't want to try again. everything was good and she basically rushed us on our way. we are trying to enjoy it milkshakes when we realize are shakes had not much flavoring, that was not really the problem...we dumped out our milkshake because it was very plain when we had asked for reese's and strawberry milkshake, my partner notice something long coming out of his shake and it was a long piece of hair. ABSOLUTELY DISGUSTING. my love for sonic milkshakes will only continue in SJ. sonic in sj never disappoints! read more

This place is a joke we waited for about 45 minutes just to order and another 20 just to get my grandson his drink and food. Now way is that it's a shame that you let that happen that's poor Management you lost 3 customers because the wait was to long we really like Sonic and so do a lot of other people but sorry to say the wait is what's killer for your Business. read more

Idk what they're doing in there, I waited well over 25 mins just for a shake, I get it that they're busy and all. But it shouldn't be taking that much time to just make a shake that already pre-made, it took them 25 minutes just to do that. Horrible employee work ethic, if you're looking to waste your time just for a fast food, I recommend going here, I guarantee you, you'll waste at lease 20 mins just for them to make one I saw the replies from the business and I understand that it's hand-crafted but It was an online order that was placed 30 mins before I got there and I still had to wait for another 25 mins, that's my problem. I placed the order ahead of time, got there according to the schedule pick up time and still had to wait for well over 25 mins and when I got my shake the whip cream and the shake was already kinda melting so I know it was just sitting there in the counter until someone finally hand me the drink read more

If you plan on coming here on a warm summer evening plan on being in drive-thru for a minimum of 30 minutes. It's ridiculous how slow they are for drive thru!!!! read more

AGAIN VERY DISAPPOINTED , I used the app to make an order a 1/2 hrs before I needed it. I ordered Two 44oz French ice coffees and a corndog with mustard. I get there about 4mins before I said I would be there. Checked in. They started my order. 8 mins later, the screen says carhop( name withheld) was on their way. 10 minutes later i get my order. I get 2 44oz regular ice coffee and a corndog with 3 ketchup only. REALLY? TWO ITEMS AND BOTH ARE WRONG...Not to mention late after being told that it's on the way . Please don't respond, you lost my business. read more

Sonic Drive-In - Paid for LARGE COMBO GOT SMALL TOTS NOT EVEN FULL - Burgers Near Me - HEMET, California

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If u want to spend an hour to get your food come to this place. Its ridiculous just for drinks and shakes

This is THE SLOWEST "fast food place" ever. Waiting in the drive through for over 15 min!

Came to sonic and the drive thru was down but they never came out to let everyone else in line know it was down so people were getting of line to use the self serve parking spots. We order and then let the guy know we didn't feel comfortable using the card slot to pay he said that it was fine when the food was brought out they would take the payment inside or bring the mobile card reader out so that after waiting over 20 mins the girl comes out and she was like why didn't u use this to pay we explained we talked to the guy and he said it was fine if we didn't use it she gave us attitude and went in side we look and she's now yelling at the guy inside about the situation the goes to a different self serve spot and ran my card anyway I have been in situations when using machines like that this week where after I see charges on my card that weren't mine it was rude of her to do that customer service training is needed is at this location read more

Easily the worst service and food from any Sonic we have ever had. I understand it's supposed to be a teenager job but damn. Start teaching these kids to care for their job and build some proper skills.. read more

EVERY single time I visit here is a nightmare. Ordered food tonight and had the chick at the drive thru argue it even after showing her my receipt. Hire some competent people. Embarrassment to the franchise. read more

They need to shut down this sonics. Every time I come here at its a hour wait in the drive thru and they mess up the order all the time. Will be calling corporate. read more

Always a long wait, even if you're at the window and already paid. Come here a few times and its always 15 minutes or longer that I'm waiting. Also, they don't differentiate between burritos and wrap packaging so that has caused people to get someone elses order. I wouldnt consider this fast food by any means. There's nothing fast about it. read more

Worst Sonic ever...sat behind 1 car for 15 minutes in drive thru only to get smashed, lukewarm food. They eve had to clarify my irder at the windo, and I had to assemble my own cheesy tots that cam with a teaspoon of cheese. Thank goodness my dogs were hungry. Stick to In and Out or McDonald's. read more

They take 4EVERRR in the drive thru with your food or wvwm to order. They should give FREE DRINKS for the long wait

They You still have a lot of flavors is clavers like watermelon and many other ones now I don't anymore if you go to the one in Beaumont what a joke you wait in line for like a 1/2 an hour and then they tell you all they have is a small cup read more

Love their cone ice cream. The guy took my order but I guess forgot to put it in the system. When i got to the window my cone was not ready.The issue was resolveded. read more

SLOW! You may be quick to forgive them because they look busy but understand that every person there is gonna 45 minutes for a cold cheeseburger. They're not that busy. There's just alot of people waiting. There are places twice as busy with half the crowd. read more

very good, drinks are good, the limeades, slushies, the lemonades too, i used to come here back in the days but prices are going up, other than that its good read more

I've been here a few times and service is always bad and takes forever. Tonight wasn't as bad service wise. And the girl who brought me my food was very nice. I got a kids hot dog for my son and the bun was stale but he seemed to enjoy the hotdog. Cold tater tots. But the Pretzel was my favorite, soft and warm! I love sitting here and just having a snack with someone. read more

This is probably the worst food I've ever gotten. Waited 45 minutes for 3 burgers and a couple fries. We were the only car at the drive in window when we got there. Once we finally got our food I opened mine up and found that the buns were charred. read more

Not too many people here at lunchtime and I ordered the new croissant dog bacon double cheddar took about 12 minutes for order to be delivered and it was extremely cold. Sorry Sonic. The Customer service is good, they prepared me another. Doesn't really taste like croissant bread. read more

Sonic Drive-In - New Croissant Dog, Bacon Double Cheddar. Photo Credit by BigDaddyLaBray - Burgers Near Me - HEMET, California

I ordered on the app from the parking spot. The food came out almost 40 MINUTES LATER!!! 40 FREAKING MINUTES!!! With a hungry child in my backseat getting upset because she was hangry! Then, I get home, and THEY DIDNT INCLUDE HER KIDS CHEESEBURGER!!! Now, I've been trying to call for close to 15 minutes and the phone is busy. So not happy right now... read more

I can't take the long waits times anymore. I don't know if it's staffing or what but it has been like this for years, so it can't be all blamed on the pandemic. Should not be classified as "fast food." 40 minutes in drive thru for 4 shakes. This is not the first time, this is normal. read more