They might as well close the place. Went at 12:45 pm. There were two cars in stalls and two in the drive through. I just got done grocery shopping at Winco and felt like a chocolate shake. I waited my turn at the drive through. When it was my turn the fine person said it would be 15 minutes before they could take my order. Needless to say I do not stay. read more

The food was fine. Got a burger, nuggets, fries and drink combo and it was just $7. Did it taste great? Nope, but it was filling and you don't go to Sonic for great. The lady who took my order seemed kinda oissed, which I thought was hilarious so I didn't mind, but you could feel the anger. Someone looking to be offended would find offense. The one who brought the food out was much nicer. read more

It was a little disappointing , I was wanting the food to be what I remember from five years ago. But this is a different location and a different friend that I stopped here with. I got the double smash with cheese and tots It maybe awhile ago before going back. read more

Sonic Drive-In - Burgers Near Me - Lacey, Washington

This sonic received a half star just for all around being a bad experience! Anytime we try sonic at any location it's a bad experience literally been a decade since I've had sonic just to have a reminder of why no one should eat here. Starting off the cashier taking the order had a straight terrible attitude from the start. Almost just drove off but decided to give them the benefit of the doubt. Bad choice ended up waiting 20 minutes for the order being the only customer in line. Then when we arrived at home there was a bread sandwich clip pressed into my family's sandwich!!!!!! Literally the service is terrible, feeling, ambiance, safety, is all bad and the place needs shut down. My kids could have choked or the rest of my family!!! read more

Sonic Drive-In - Nasty bread bag clip pushed into our sandwich. - Burgers Near Me - Lacey, Washington

The app never works and my order is never correct. Just spent $45 on 3 meals and none of them were correct. And it took 25 minutes (past the estimated wait time) to even get the wrong orders. Also, employees are always smoking right outside the restaurant. read more

I'll never understand the point of being a restaurant that serves crap food. Just close and move on if you're no longer interested. $32 for a coney, breakfast burrito, 2 fries, 2 drinks, and 2 cheese dips. The coney was meh, the breakfast burrito was trash, the fries were just tiny bits left from the basket, the strawberry limeade was mostly club soda, the grape limeade was mostly syrup. Overall quality isn't worth the price. read more

This location refuses to make things according to the menu even after numerous complains in-person, online, and to corporate. Limeade and Fresh Fruit Slushes are supposed to have actual fruit in them! Are you saving that much money by ripping us off and not providing a consistent experience? read more

Sonic Drive-In - Burgers Near Me - Lacey, Washington

Me and my husband went tonight at 10pm. As we arrived there were 3 other cars in the order stalls. As we got ready to order they turned all the stalls and the lights off as if they were closed. We waited 15 minutes then pulled into the drive thru. We waited again 5 minutes with no response . My husband was about to pull off and I advised him to say hello, as he said hello someone said " give me a minute " ..... like um ok . We finally ordered and I checked our food my chicken sandwich was old and stale and they gave me a strawberry shake not a strawberry cheesecake shake which was also watery .... If you don't like a customer service job dont work there its as simple as that. read more

If I could give a negative star review I would. We had two major issues with our experience at sonic. First was a problem with an app. The second was the customer service. We placed an order on the app, paid for it, and then it told us to park in one of the stalls and enter the stall number. We did that, and it said the order would be ready at their projected time. That time came and went, and no food came. I waited five minutes before pushing the button to notify them that we were there still waiting. They asked what named the order was under and I gave them my name and they said there was no order for that name. I told them that it was ordered on the app and told them what was in the order and they again said there is no order for that name. They asked if it was under a different name, but it was not. They then told me there was nothing they could do And turned off the speaker. I walked up to the building to the door of the carhops come out of. Nobody would help me there until they carhop walk by. I asked her about my order and she said something into the headset to somebody else and then told me they did not have my order. I showed her the order on the phone And she said "we can't do anything about app issues". I told her I had paid for this order and wanted my food and she said "we can't do anything about that." And proceeded to walk back in the building, so I asked her for a manager as she was walking away, and apparently the manager overheard me. She asked the car hop what the name on the order was and I told her. She pulled a bag with my order on it from somewhere and placed it on a tray in front of the carhop. by this time, it was 11 minutes after the time my order was supposed to come, and I was not happy because of the service. To top it off the carhop messed around, looking at other things for another minute before taking the bag off the tray and handing it to me. No apology no thank you, nothing. Luckily, the order was correct but by the time we got it, it was cold and the fries were limp. To make things worse I found my receipt and there was a customer service link so I clicked it, it took me through a long survey where I put the exact information noted above, it asked if I would like to be contacted and I entered my information and when I hit submit, it came up with a message, saying "survey no longer valid" At this point, I decided to try their website for customer service, which had a SMS chat function. Of course it is a bot that asks you things like your name and some general information. When I told it my complaint, it said it was connecting me with a real person. Then it said my wait time would be three hours and 15 minutes. Of course I did not wait but at 1:48 AM their customer service person started texting me and when they didn't get a reply, they shut down the chat. I'm going to get this feedback to sonic one way or another. Anybody who is involved with customer service or customer service training with sonic should be fired. This is an absolutely pathetic excuse for service. read more

Food: Hot, Fresh, Quick Service: Friendly, Fast, Nice Ambiance: What you would expect at a fast food restaurant Despite the 1.6 star rating, we had a great experience here. 10/10 would recommend, and will be coming back. It was nothing like what we expected. It was GREAT! Also, those buffalo chicken bites are S tier, you need to put those on the menu full time. read more

Sonic Drive-In - Grape slush - Burgers Near Me - Lacey, Washington

I just ordered food from here. I'm pregnant and just wanted a plain burger and large tots. My burger was extremely cold and had every topping you could think of on it. Got chili cheese tots with HAIR instead regular tots. didn't notice this until I got home. won't get food from here again. read more

Worst experience in our multi state Sonic history! Ordered 3 dogs, 1 tater & 2 drinks. Got 2 dogs and a demand to pay for a 4th dog to get our 3rd one. Severin was the "enforcer". Receipt clearly showed 1 combo and 2 extra dogs but that didn't matter. Hubby just drove away with 2. Wouldn't have wanted the 3rd as the buns were stale and our appetites ruined. Needless to say lunch sucked! Don't waste ur time with this location folks! read more

I wouldn't even give him a one star rating order to hamburger. It was hair and it took it back. Refused to give me my money back, but we'll make another hamburger for you. I said no I want my money, but they refused to give me my money. Would not recommend sonic on Martin Way to anybody read more

First off let me say that the service was good. The food however was horrible. My boyfriend and I spent over 40$ on dinner. Nothing we ordered was good. Onion rings an fries were over cooked hard and cold. The burgers were gross. The lime-aid tasted like soda water. I would definitely not recommend this place. Save your money and cook at home. read more

Sonic Drive-In - Patio dining - Burgers Near Me - Lacey, Washington

We just ordered a #8 combo with groovy fries and a Twisted lime recharger drink. Chicken was just ok, the fries were roo. Temp at best, and drink was flavorless. The cashier gave us the drink first and when she came back, she said they were still cooking the chicken. At that point I asked about the drink. Thought maybe the soda was out of syrup and told her about the drink, she went to check, came back a few minutes later with the food, and never said a work about the drink and just walked away. We sat there thinking she was going to sat something else. After another 4 or 5 minutes she came back and I asked her again about the drink and how i thought she was going to let me know, but she really said nothing. The girl, Nevaeh, According to the receipt, was not helpful and was even kind of rude. So I didn't ask for a remake of the drink. I wasn't sure what we'd get. I really think that the manager should have gotten involved and helped. This place is overpriced, has mediocre food and today, they has unfriendly staff. read more

Stopped by on Halloween, pull up to the window to hear a female screaming and berating someone. Pretty shocking. The young female dressed as a scarecrow comes to the window, unfriendly with an attitude. Takes my card, then cusses at her coworker asking him (Tyler) to log her in. Drops a good 4 F bombs and starts giving him attitude. The manager (dark haired male) comes over and does nothing. It was obvious she is allowed to act this way, treat her coworkers like trash, and be insubordinate with no consequences. Her behavior was disgusting and wouldn't be tolerated at most businesses. We have put up with the slow service and immature workers randomly but what we saw today, we won't be returning indefinitely. Unfortunate to witness. read more

Giving a 2 star review because this location is really hit or miss. The past four times we have had issues, the first time items were left out. Second time we weren't even able to order because they said the system was down. Third time we ordered and got to the window and she said cash only. We told her we weren't told that before ordering, she said "I mean I can try" so she's runs the card and it works. So why they were telling people no and turning people away is beyond me." And items were forgotten. Fourth time is today. I called ahead to make sure they were open and that everything was working . After the last two times I was rightful to ask. The girl on the phone laughed at me and said "uh yeah our system is working" I said "I'm only asking because the last time I came the system wasn't working and we were told you couldn't take orders" she said "yeah well it's on" and hung up. If you have the option to go somewhere else, or another location I would do that. I have it two stars because when they do get it right it it's good. We've never had a problem with drinks and how the food tastes. Just issues with the staff and location itself. read more

Sonic Drive-In - a yellow car in front of a building - Burgers Near Me - Lacey, Washington

I just left feeling like I ate food poisoning. No one should leave a dining establishment with regret or with their stomach feeling uneasy. I don't know why I keep giving this location chance after chance. No more! The food constantly tastes off. I'm not sure if they need to shut down and do a serious deep clean, to include new oil in the friers, I don't know, but this place should not be open. read more

Okay I'm pretty much done. Besides constantly being out of items, their ice cream machine being down and the missed items in drive thru...they serve me this. No, I haven't eaten any yet...and yes it's about an inch and a half below full. The chocolate that I paid to have mixed in? There's a glob on the top. Which tells me she had to know how not full it was. This isn't the first time...but it's the last. Sonic is about 2-3 minutes from my home. Dairy Queen is 12-13. It's going to be worth the extra ten each way. read more

Sonic Drive-In - Burgers Near Me - Lacey, Washington

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Who the heck is running this place?? This is the worst fast food experience I have ever had.... Not just once but time and time again. No ice cream No ice No milkshake machine as a result NO MILKSHAKE No computer No coffee No onion rings No common sense No friendliness No skills in fast food logistics This place must pay their people the least amount possible because there is no one employed that has any skills needed for a fast food restaurant of this type. If someone (manager/owner) from this company happens to read this please get your act together and bring back the original Sonic that we all love. read more

Worst sonic I've been to. Customer service is awful attitude every time I come . They never pay attention to the drive in stalls read more

Ordered on line, waited 20 mins for 3 slushes and an order of onion rings. Thinking perhaps no one checked that screen so I rang the button as I had already checked in at 30 mins got my order with burnt onion rings read more

Sonic Drive-In - Onion Rings and the burnt one was in the bottom of the bag. No stars awarded - Burgers Near Me - Lacey, Washington

Morgan needs to be fired, absolutely disgusting customer service, weak drinks, and NOT worth the money!

Well, my last review was about 2 years ago so my view has changed just a little. I really only go to this Sonic now for drinks or ice cream. I've had a lot of inconsistency with the fries, tots, and onion rings. I don't expect that they'll be fresh every time but I just can't take the flaccid fries, oily stale tots, and the barely battered onion rings anymore. I would say save yourself some money and only order a small onion ring if you're getting onion rings because they almost always only put 4-5 onion rings in the bag and it's like $3+ for a medium or large with the same amount of o-rings. Also, between this Sonic and the one at Black Lake, they conveniently don't have any onion rings at night but that's just my own speculation. I also recommend not coming exactly at 8pm when they have 1/2 priced shakes, floats, and cream slushes. This Sonic is usually packed and the wait time is usually pretty long in the stalls and in the drive thru once it hits 8pm. It also makes it hard for people who are in the stalls to leave because people will line up down the main aisleway. So, you get stuck in the stall and more people can't come in and take your stall because you can't get out. As far as customer service goes, I seem to still get service with a smile and a bit of positivity in the voices on the other end of the speakerbox. So that's nice. I know that's not everyone's experience but it's been mine and it makes it so I don't mind waiting a little longer to get my drink. I kind of stick to the drive-thru now since I only get drinks. It's usually quicker except around 8pm. I still give it 3 stars since it's close to my house and it's a great place to get a late night treat for not a whole lot of money. read more

Not for me..... They have the best commercials on TV and was so excited to try it because they are not around California so while visiting Lacey Washington we figured, hey why not? I will never go back, my hubby doesn't grill much but he can sure make a better burger and the chicken was chewy so thank you but no thank you. Glad we gave it a go, tried it, hated it and now i won't wonder from the commercials if I'm missing out. The shakes were ok but not the best. read more

Got in the drive-thru line; there was one car in front of us. After 2-3 minutes they pulled away. We reached the speaker and saw a sign on it stating that the ice cream machine was down. That was a bummer, but we decided to wait and order food. Sat at the speaker for 10 minutes. Finally decided to leave. Three different employees made eye contact with us in the drive-thru; Didn't want to confront any employees for fear they would spit in our food. Two employees (looked to be teenage boys) at the drive thru window were talking and having a good time watching us as we drove away. Wish I could give this location a negative number. Occurred Sunday, 5Feb between 1-1:15pm. read more

I came thru the drive at 20:41 and I ordered my food and asked if they could add my military discount. When I got to the window I remembered that I needed to order my daughter something and asked if I could add something to my order and the employee (Girl) said no it was too late and I would have to go back through the line and reorder. Once I got my receipt I looked and saw that my Military discount wasn't applied I asked her if they still do military discounts and she said they do. So I asked why didn't I get mine and she said because her manager wasn't up there to apply it. I then received my food. So she handed me my bags and as I received them I asked what was what and she said her job wasn't to bag them so she didn't know what was in them. When I got home I was missing part of my order. This was the worst service I have ever received. read more

Sonic Drive-In - This was a small Popcorn Chicken - Burgers Near Me - Lacey, Washington

They messed my order up. I ordered a double cheese burger along with about $80 more of food. They gave me everything but the double cheese burger . I called, and they had an attitude and put me on hold. The lady comes back and tells me to come in. I get there, and I'm basically treated like a criminal for wanting something that I paid for. I hand her the receipt, and she hands me a single cheese. I give up! They don't even try to do things right. If you can, go somewhere else. My wife loves Sonic, but I promise we won't be back!!! read more

Update 3-11-17 Stopped by today to give another chance. We are done. We ordered two cheeseburgers, small fry, onion ring and two small sodas. It came to 18 dollars! Hamburgers were ok. Small French fries barely had any fries and they were cold and tasteless. Sodas were mixed up. No napkins in bag. Done! Never again. Meh. Not sure what the hype is all about. Stopped in and there wasn't much of a wait but once we got the food I wasn't that impressed. Fries tasted like cardboard. Shake was alright. Probably will skip it next time. read more

Sonic Drive-In - This is a small fry. We didn't eat any before taking this pics. And none in bag. - Burgers Near Me - Lacey, Washington

The food had obviously been sitting out as both the pretzel twist and corn dog were shriveled and cold. It had been years since I last went to a Sonic as this was the very reason I stopped being a customer. After my Wife begged me to give it a shot again, today only served to be a reminder why I am not a Sonic customer. Serving cold food that's been sitting for hours under a heat lamp is dangerous and a disrespect to your customers. No thanks! read more

Never have been a fan of carhops during the colder weather days, so I prefer to go through the drive thru (they get cold too). Whomever I've talked to has always been pleasant, I get my food with a bit of a wait (which means they're making it) and I'm ok with that. When food is too fast, you begin to question the places' standards. My go-to lately... Soft pretzels twists, warm cheese dip, and a large cherry limeade. I'll get those and I'm one happy lady! read more

Just cheese in a Chilli cheese frito burritos second had a dusting of chili no chips. Wife's 2 were the same read more

Sonic Drive-In - This is one of the 2 Chilli cheese frito burritos I ordered this one was just cold congealed cheese. - Burgers Near Me - Lacey, Washington

I live around the corner from here and attempted to get a Simple Milk Shake. After the 4th trip to them. I gave up and Went to Jack in the Box. it seems like every time i go to Sonic, their Milkshake machine is broke. I don't plan on going back to them. read more

I have NO clue how the employees at this Sonic are still employed?!!! The little girl at the drive thru window with her nasty ugly attitude was extremely rude, angry, condescending and disrespectful to my husband and I for no reason!!! She actually violently SLAMMED the drive thru window on us several times with aggression because she had to remake our drinks that she screwed up on. She told us we would have to pay extra because we didn't specify that we wanted cherry limeade slushies when we absolutely did at the time of placing our order!This unacceptable and deplorable behavior needs to be dealt with and she needs to get fired! ZERO STARS !!!!! read more

This place SUCKS! The employees are rude and so incompetent. It's really unbelievable that they stay in business after reading all the horrible reviews. Not only does their night staff really suck but their day staff is now just as bad. I had stopped to pick up an order from this location a handful of times, to pull up to the stalls and have them tell me they were not accepting orders before their posted closing time. Then today, I stopped just to grab a water, literally all I wanted. Pulled up to the stall and was told they are only doing drive thru orders, there wasn't many people in line so I moved to the drive thru and ordered my water. Sat in line for way too long then got up to the window, they made me pay for the water but then did not give me a straw. Of course, I didn't notice the incompetency on their end until I had already pulled out of the drive thru and sure enough there was an even longer line behind me. So I went back to the stall an let them know I needed a straw, the lady told me I could go back through the drive through. So not only did they make me pay for the beverage, but then they gave me no way to drink it and expected me to wait on them for their mistake for another ten minutes. Clearly this place sucks and needs new management because they literally do not give any cares to their customers and that is very obvious by their actions and all these bad reviews. read more

Never fails everytime we stop by or try to do a order on the app , something goes wrong ...today no ice ...no big deal most of the time ( the last 3 times ) they were "closed" .... no reason , and the order on the app went through so we had to contact customer service to get a refund I love there ice cream and lime aid drinks , it's the closest to my house but always so disappointed read more

No stars. Order out and they didn't even send all our food via Uber Eats. Called and complained that the food was subpar and was told there was nothing the could do. Then, drove back with the cold food at this point and receipt to make an in person complaint to have my wives and my order redone. Was approached by what may have been a supervisor (all of 16 and pimples from the fryer) who argued with us and refused to reimburse us for our 50 dollar meal! Left without the cold ass food we handed them and still hungry. Do not go here and do not let someone tell you to return for food and then not agree when you arrive. Worst fast food in history and they should be out this horrible supervisor. Send her to dollar tree. If this is removed I will post it again to make sure no one else gets this treatment. read more

Night staff is awful! Went a few months ago. Made an online order and drove to pick it up. They handed me the wrong order. When I noticed and turned around to drive back they said "our system is down, we can't take orders". I said "I already received an order it's just wrong" and they seemed annoyed by that. Yesterday I tried to Uber some drinks and it got cancelled twice because they were telling customers they were closed.... 4 hours early.... Who is in charge of the night shift? Ya'll are failing! read more

I was probably the last customer tonight 4/22. I drove in at 10:30. When I drove in I saw 2 employees running into the restaurant while another was smoking. The person on the intercom said I would "need to wait a couple minutes because they were about to close and there wasn't any meat" I asked for how long? And she said 5 minutes. I ordered and paid for a double cheeseburger with bacon. She came to the window, then turned around and came back. She said she forgot to put the bacon in the burger. It's now midnight and I've been on the toilet three times because of diarrhea. I should've checked to see if the meat was even cooked. DO NOT EAT HERE. You've been warned. I just wish I would've read the reviews here before going there read more

Advertised hours says they close at midnight but when I pulled up to the drive through at 11:00 I was told by an employee that they're on temporary hours and that they closed at 10. Nowhere was it advertised read more