I ordered a breakfast burrito through the app. Transaction went through fine and they took my money. After ten minutes getting to the location, I check in. After a minute or so the screen says the carton is on the way out with my order. Three minutes later an employee comes out empty-handed and says "We're actually out of tortillas, do you want something else?" If the store was out of product, I should have been contacted when the order was placed instead of being told about it 15 minutes later when I expected the food to be ready. read more

Terribly slow service. Literally been waiting for 15 minutes and still haven't had my order taken. Always out of onion rings. Came here on two occasions to find out they were out of ice cream. Absolutely awful experience. I do not blame the staff at this location. The girl who brought the order to our car was very nice and she fixed the order when we told her our drink was wrong. This establishment needs more employees and more product. I HATE leaving a bad review, but I do so in hopes that the people in charge of this Sonic address the problems they have. read more

It was a warm summer Sunday. I had just taken my favorite girl out for a nice walk around Lacey. I sweet Carmel milk shake was in my sights only to be told the machine was down! Third time this has happened. Will not be coming back. 0 stars if I could. read more

Usually when I go the food is hot and prepared quickly. This time, the fries and tots were cold, we had to wait longer than I'd expect (roughly five - seven minutes in the drive thru). Check them out, they have more good days than not. read more

I've been here a couple of times and have always had pretty good service, but since they opened they seemed to have taken a sharp decline. I asked for a burger with no tomatoes, no pickles. They reiterate when I order. They again, repeat it when I get my food. I bite in, find two slices of tomato. I can live with picking out tomatoes, but I ordered a medium onion ring. I pull out the bag thinking maybe some dropped. Nope. Seven dinky onion rings and the wrapper isn't even full. I can see why they don't have lines around the block anymore. I wish Dick's had moved south instead of Sonic. Because this place is a joke now. Came out strong then cheaper out on people and what appears to be proper cooks who know how to read based off of the other reviews I've seen. read more

Sonic Drive-In - Note the "No Tomato" yet... tomatoes! Maybe they don't know what no tomatoes looks like? - Burgers Near Me - Lacey, Washington

I grew up in Oklahoma where there is a Sonic in every town, so I was thrilled when I moved to Lacey and found there is a Sonic here. Unfortunately, my experiences have been hit and miss. The food is as good as I remember, but the service is sub-par. Twice I've gotten home only to realize they left out some of my food. Since it's about six miles from my home, I let it go -- throwing money down the drain. Until the service improves, I'm afraid I can't recommend this location. :( read more

Ordered a cherry limeade with extra cherries. Did not get a single cherry!!! You had one job.

Lady who brought us our drinks looked so miserable and didn't say one word to us not even after thanking her. Very unfriendly but they got our order right. read more

I come for the water.... said the lady next to us.... well actually she ordered like 4 XL cups of ice..... $.59 later, she was driving away.... happy... I think.... that made my day.... The food is meh, the service is just okay, the ordering process is Old-skool-ish.... digital menu is entertaining, but good luck finding what you came for after watching the TV ads you'll never find it until AFTER you have ordered.... just too much visual eye-candy and brain stimulation... Why 5 stars? HH dranks.... turn them into "adult" beverages with your hip-flask and POW! You'll thank me later.... read more

Your hours clearly state till 12 am. You let the little girl In the drive though order as she pulled up the same time, I hit the button and all the sudden you are closed at 11:00 pm? Either someone's lying and being lazy doesn't want to work. Either way this place is trash. read more

Food is a hit or miss but the drive through always has someone with a MEGA attitude checking people out. No matter how friendly I try to be they're consistently rude and never welcoming. I mean I know it's fast food but I still expect a certain amount of friendliness and professionalism. read more

Never have been a fan of carhops during the colder weather days, so I prefer to go through the drive thru (they get cold too). Whomever I've talked to has always been pleasant, I get my food with a bit of a wait (which means they're making it) and I'm ok with that. When food is too fast, you begin to question the places' standards. My go-to lately... Soft pretzels twists, warm cheese dip, and a large cherry limeade. I'll get those and I'm one happy lady! read more

Family dinner take one: they forgot one hamburger, one drink, and put cheese on two burgers that should've been without. Those two burgers were for the very hangry boy child who happens to have autism and avoids cheese like its the plague. All three burgers were also requested no pickles. Take two: three missing/mistaken hamburgers replaced FIFTEEN friggin minutes later. Like legit, everything else on the table had been finished. Burgers delivered by manager who didn't even bother to apologize. All three burgers steeped in pickles. Missing drink never delivered. This service was ridiculous! Come for a shake, come for a slushee, and then head up the road to Norma's/Tom's for a real burger and a smile from a competent employee! read more

Sonic Drive-In - We asked for no pickles.... - Burgers Near Me - Lacey, Washington

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Ordered through the app and checked in at a stall and let the employees know we were there. After 30 mins I walked up to check in and the employee told me I didn't check in and it was my fault I waited so long. So disappointed in the service. NEVER WAIT IN A STALL read more

Customer service is good and the workers are n car when we come here... but here's the thing... every time we come we have something missing from our order... last time it was cheddar peppers.. this time tots... we left because she reassured us it was all in the box... and the tots were missing... we shouldn't have to check our food orders if you repeat our order back to us twice and you reassure us when you handover the food... I couldn't imagine how much this establishment has made for not completing customers orders.... hundreds if not thousands made from incomplete paid orders... might as well raise pay or have some specials going on from all the lost orders.. read more

The lady who served our food was impecibly rude. Our drinks tasted like mildew, so we gave them back and asked for new ones. The old lady in the window gave new ones back with a horrible attitude and slammed the window on our face as we were thanking her for her service. She did not deserve the thank you. Fix your attitude lady, or you're gonna loose customers and your job. read more

This place is always slow and has messed up my order multiple times. I've never had what I would call a good experience, not even close. They are also very messy. Ice cream on the cup from the milkshake, burgers made messily, etc. Tonight was the worst though which prompted my review (see photo). read more

Sonic Drive-In - Burgers Near Me - Lacey, Washington

BAD JUNK FOOD. This is the worst food you could possibly eat, horrible. There are alternatives to this crap food. How about that foot long coney hot dog with a slight amount of chili and cheese, and the worst tasting mystery meat hot dog ever. What a treat. The "queso burger" is a bigger joke. They have these ads on screens on location that describe something so different than what they sell. You are not fooling me. Never again. By the way, you may want to clean that filthy drive up window, it indicates what the inside must be like. You get what you pay for here, and it is less quality than the cost. The window people are as confused about giving out the order as the quality of the food, they are incapable to giving out the correct order, no, I didn't order a drink that you are shoving out the dirty window that just slid open. read more

Gross. Hair in my food. My kids food wasn't correct. Never eating here again. They need to clearly have the workers use hair nets. I need a refund seriously. The sad part is they sure make more than minimum wage. For less than minimum service. read more

Sonic Drive-In - Started to eat my fries. An I see something a damn hair. Long and blonde. I threw up. This is beyond disgusting!!! - Burgers Near Me - Lacey, Washington

Not sure what the point of mobile ordering and choosing a specific pick up time is for if it's still going to take forever to even get my order. Chose a 12:00 pickup, arrived a few minutes after 12 and pressed the red call button in the stall. After 5 minutes, received no response despite another car - who pulled up after me - getting their order taken. Finally got a response after waiting 10 minutes. Didn't get my order until nearly 12:30. They forgot several sauces included in my order but I didn't want to ask for them & end up waiting another 10 minutes over it. As others have said here & on google reviews, they seem to focus more on the drive thru rather than those waiting in the stalls. Maybe they need specific spaces for those with mobile preorders. Clearly they need to make some changes if 90% of the reviews are complaining about the same exact thing. read more

Worst service EVER! Waited 20 min for food, got the food, and it was all cold. And the shakes were wrong. Took forever to get a 'carhop' back out to us while our toddler cried in the back because the food was messed up. Then go to ask for a refund, and give all the food back, and the cracked out manager comes out, and says we have to pay for the food we ate. (One shake, and one order of boneless wings) which is fine. But she has to 'recharge our card' instead of just taking off what we already paid... NEVER AGAIN... horrible service. No wonder they only have 2 damn stars... read more

Not good. I come from Oklahoma where Sonic is based from and is so much better there. My burgers and fries here are always cold.

I will not eat here again!! My son and his girlfriend wanted to eat here.. Since my boyfriend and I had never ate anything from sonic's we decided to give it a try instead of going to Taco Time. What a wrong decision. We ordered the extra long ultimate cheesesteak onion rings and he got chicken tenders. Let me say the ONLY THING that was worth the money were the onion rings. But the "Ultimate" cheesesteak was a joke there was no cheese of any kind & why would anyone put tots on a cheesesteak!! The chicken tenders were not at all tasty. The bill was $47.68 for two philly two onion rings 2 foot longs 2 cheese fries and 2 shakes. Definitely not worth the money that's for sure. I'll never eat there again. read more

Sonic Drive-In - Burgers Near Me - Lacey, Washington

We just went through the drive through today, ordering a small banana shake. When we got to the window the order turned into medium banana shake. When we got home we discovered it was in fact a medium banana peanut butter shake! Fortunately we don't have peanut allergies or obviously this could have been a costly mistake. I tried to call the restaurant and they don't answer the phone hence I'm going to trash them here. I've heard that no one ever gets their order right there and this proves it right. But this could have been a serious health issue. On the food side...the onion rights tasted bitter...like there's something actually not right with them. We will never ever be returning to this Sonic. read more

I grew up going to one Sonic or another. Usually for a vanilla Dr. Pepper, but that's beside the point, I guess. This one sucks. We've been there twice and each time we've been disappointed. The first time it was because the order was incorrect. Statistically speaking, they probably had a better chance of getting the order right if they had just thrown some crap in a bag and not bothered with the charade of speaking through the menu board. This time, though, the woman taking our order was actually incapable of listening to an order and pushing buttons at the same time. We gave up and went elsewhere after the fourth time I tried ordering a Number 1 with no tomato. read more

This is the worst food and service ever.....I have been to 3 locations, thinking that maybe it was just one place that had food, and service that I consider unacceptable. Super slow service, and cold crummy food, at all three. Not for me! read more

Came to this Sonic when it first opened, service was horrible and they made both orders incorrectly. I gave them a pass as it was only open for a month. Fast forward to today, thought I'd give them another chance. They made my burger wrong, they said they would have a new one right out. After waiting fifteen minutes, no burger so I buzzed them and asked for the burger. They said "I'm so sorry I'll bring it right out". It took 13 more minutes. Sorry to say that I won't be back. It shouldn't take almost an hour to eat at a Sonic. Especially since I was one of three cars in the lot. read more

We have given this sonic many many tries and we get let down every time. Either our food is cold, entire meals are missing, sauces aren't correct, shakes aren't correct or it takes forever! I didn't order a peanut butter shake and they best be GLAD I'm not allergic because what if someone was? I used to be a manager at sonic, and this one is very poorly run. It's disappointing. After several chances, I won't be eating at this one again. read more

Literally the worst Sonic location I've ever been to. Even after going with months in between, this Sonic is the absolute worst. They never mix the ice cream properly and hardly add any ingredients into the blasts. The food orders are constantly getting messed up. The girls working the drive through with the stupid long nails are the most unpleasant humans I've ever interacted with at any fast food establishment. Should be zero stars. read more

We showed up at 9pm tonight and for the 2nd time in 2 days we have come and the car hop was closed early and we were told they are short staffed again and all we came for was milkshakes we waited for 15 mins at the car hop to be told it was closed at 9pm we had to go into the drive up and then we waited another 30 mins there to get our drinks and again were told they are short staffed but funny thing is there was 5 different people in the restaurant so how can that make it short staffed . I am very unhappy with the service we have gotten the last 3 visits we have come to sonic. We have been to so many other Sonics and never had the horrible service we have gotten here.. read more

They got our order right butttttt I didn't expect to get a stroke. food was way too salty - the natural cut fries, mozzarella sticks and my veg breakfast burrito. Ugh. Thankfully my real fruit strawberry slush helped mask the salt overload. But seriously please be easy on the salt. I want to live to come back to enjoy your neat establishment. The omnivore enjoyed the Chicago beef hot dog. Junior cheeseburger was nothing special. read more

I really recommend you just drive past this location. The last time we were here, items were left off the order. When we attempted to get this corrected, we were told, "well it's not on the receipt, so, sorry." We've also gotten the "oh, we're only accepting orders at the drive-thru" spiel too. They're always out of pretty much everything. Won't be trying with this location any more, I'll drive to Olympia instead. read more

This sonic sucks. Rude kids. Slow service. Half the stalls are for order ahead only? Makes sense. And their letting everyone know is a piece of printer paper taped to the post flapping around and weather beaten. read more

Sigh. There is the idea of going to Sonics and then there's the reality of actually going to the Lacey Sonic and experiencing it. I have given this location more chances to do better, but I can say that I HATE coming here. The wait time is atrocious, even when the line is between 3-4 cars. My orders have never been 100% correct, either the size we paid for was wrong, or the mixtures of the milkshakes are unbalanced. When Sonic first came to Lacey, I think we can all agree we were very excited to give these people our money and forget the calorie content for a day. I'm a foodie. I LOVE FOOD. So when I say I'll never eat here again, it's that bad. I hope they do improve, cause I like to see people succeed. But for right now, hell to the no! read more

I pulled up wanting to buy my girlfriend an iced coffee but they were out, then I wanted to get an oreo shake, but the "machine is broken" so they couldn't do that either. So I ended up just getting one small blast, which I had waited for for 20 minutes before pressing the button again and them telling me they can't take stall orders and to go through the drive thru even tho I had just ordered at the stall and paid there. Then when I finally got my blast at the drive thru, it looked like someone put their dick in it. The only good thing about it was that they gave me a larger size. :( sad day fr read more

If I could put negative stars I would! This place is right next to my house so I have come here three times which is insanity bc every single time I have had to drive 7 miles to a different one! If you really want sonic don't waste your time here just drive to Olympia! read more

We waited 20 minutes for a respond after pressing the button. They were to busy talking to someone in the driver through so we went somewhere else. read more

The shakes are good so I was told. Had the chili cheese tots, terrible. They were a soggy mess with a bit of a stale crunch. Not much flavor either. Then got home to realize they forgot my wife's 12pc buffalo Wings and my son's BBQ sauce. Called them up and they said they would take care of it. Went back across town and they gave me what I ordered. Didn't offer a free drink or anything for my wasted time. NEVER going back again! read more

Sonic Drive-In - 12pc buffalo boneless chicken with not so full fries. Minus the chicken... - Burgers Near Me - Lacey, Washington

If I could give 0 stars I would. The little teenage girl who was "helping" us was judgemental and rude. Not to mention the strawberry limeade had no strawberries???? read more

What a huge disappointment! I'm a Sonic fan. I was excited that Sonic finally came to our town. After "eating" there tonight, I won't be back. I couldn't even finish what I ordered. The food was inedible. It was cold and soggy and too salty. I've eaten at Sonic in several other states and the food was great. I'm not sure what is happening at this specific location. My daughter ordered a bacon cheeseburger and said it wasn't as good as McDonald's. She didn't finish her fries. She liked the Slush drink. One star for the drink. :/ read more