Sat in the drive through for 15 minutes without being helped, hearing the employee talking through her mic without being aware that we could hear her about how there were people waiting but still never took our order. Decided to go inside to see if I was able to get service (I wasn't). I waited for 10 minutes for a single employee to acknowledge me. Now sitting at 25 minutes without any interaction. The employee finally takes my order, I waited another 20 minutes inside of the store, still without food. The manager walks out to the drive through counter, without helping her employee. Did not acknowledge a single customer in the store either. At this point with a clear line of customers still waiting for their orders to be taken. I finally ask to speak to her, and the employee that took my food asked me to pay again before talking to her because they're computer didn't take my payment half an hour ago (it did) and that my food would be another 5 minute wait. I left after an hour of my time wasted, no food, and $25 less in my account. Please for your own sanity do not eat here. read more

If this could get 0 stars, it deserves it. This is the worst fast food location I have experienced having traveled through 37 of 50 states. The orders are usually slightly incorrect. The wait times are so extreme that one could go to a place like Applebee's, get seated, order, eat, and finish paying in the time it takes ON AVERAGE to get a meal served, regardless of whether it is ordered in the app for drive-in or ordered at the drive thru. Unfortunately, with an ownership change in the past few years it did not improve. read more

This location was tired and depressing. The bathroom was dim, no paper towels. The menu was broken. Service was really slow. It took a while to get our order taken and much longer to get our meal. The staff was nice, but mostly out of sight. The fries were sad looking and more small pieces than regular fries. The tater tots were the highlight. The cheeseburger was fine, but not great. I want to like this place, but this location failed to live up to their standards. read more

took 20 mins to get and order food. the outside didn't work when we walked in no one was there

Came around 11:30 and ordered a Garlic butter cheeseburger, chicken sandwich, and tenders all after the order taker was rude asking "anything else" back to back. She slowly brings out the food and i hand her 40 dollars in cash and tell her to keep the change as a tip and she walked away giving me no receipt. I had to get on with my plans and i go to eat my chicken sandwich which wasn't there. I call the store they tell me they can give me one only with a receipt per a manager. I call back to ask for the district manager to which they let the phone ring to voicemail 6 times. ALL IN ALL AVOID AT ALL COSTS. read more

People go there expecting food in a reasonable amount of time..Sonic--Sonic means fast. People leave (usually by backing out of the drive thru without food) disappointed and angry. Sonic has arguably the best burgers on the planet, but apparently they don't expect a lot of customers around lunch time. If you have all day this is your jam. Most people don't. Boycott. read more

Went to Sonic's tonight for a strawberry milkshake what a waste of Money!!! Worst decision I ever made! Poorest excuse of a Milkshake! The entire thing is resting in peace in the trash can at Byrne Dairy DONT WASTE YOUR MONEY! We drove 45 minutes for nothing!!! VERY DISAPPOINTED read more

Not sure when the last time codes was involved with this restaurant but the lobby is nasty. Everything sticky. Nothing works. Dirty everywhere. Can only imagine how it looks in the back where food is stored/made. Dirty store read more

We waited 15 minutes for food but the only worker on shift was really easy to work with everything came out hot nothing cold.

We were on our way to catch a flight when we decided to make a quick stop at the Sonic Drive-in at 3808 Brewerton Road, North Syracuse. WHAT A JOKE! First, no one responded for 10 minutes to the curb-side service button to place an order. So we changed to the drive thru at that point, only to find that the speakers produced only static. Tried yelling into the speaker anyway to place the order. There was one car at the window with cars backing up behind us. After 15 more minutes the car in front was still waiting for their order but the clock was ticking to get to the airport. there is NO access to go around the car in front or to back up - STUCK!. There was an unlocked, unmarked door next to the drive thru window, with people visible inside, so I opened the door and stuck my head in to very politely ask if the food would take much longer. The very young, very rude, self-proclaimed "MANGER" named Cole, immediately threatened me with calling the police in 5 seconds. I asked to speak to his boss, and he promptly replied that he owned the place and was calling the police. I'm not thinking that a 70 yr old woman, politely asking a question is in any way threatening or requiring police. If this is the type of employee that you hire, who you think is representing your company well, then SHAME ON YOU, SONIC MANAGEMENT! If ANYONE worked for my company, who displayed 1/10th the RUDENESS to a customer, that this "MANAGER" did, he would be fired on the spot. To anyone reading this DO NOT RUIN A PERFECTLY GOOD DAY BY GOING TO THIS SONIC DRIVE-IN. I am only giving this review 1 star, since there is no option to give it the well-deserved NEGATIVE 10 that it actually deserves. read more

We have been here 3 times this season. I don't know why. I guess because we hoped it would be like it was before. The wait is so long. I placed an order on the app and waited 40 minutes before going to the drive thru and they didn't want to help. We only get drinks. It's not even a meal. The last two times, we've waited forever, just to get a gross drink that isn't mixed and has no flavor. I took pictures because our strawberry drinks were red at the bottom and clear/white the rest of the cup. Each time we went!! I really hate leaving any business a bad review but this is so sad. We see advertisements for their new drinks and we'd love to try it. But I can't justify throwing money away. I wish they would change because they used to be great!! read more

Sonic Drive-In - Supposedly a slushie? Even mixing it didn't help. - Burgers Near Me - North Syracuse, New York

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Visiting New York and swear to god everyone's a bitch. If you hate your job, quit or get therapy and stop taking it out on people. The wait is absolutely insane just for a couple items. The speaker bitch was a bitch. Didn't answer the speaker until 30 seconds later and got lippy when we took too long to answer. The drive in thing wasn't in service or something, and was told drive thru only. Maybe yall should have something stating that instead of someone having to buzz in 20 times to get your attention. Overall; fuck this place read more

Worse ever. Routinely 30-45 minutes for even a drink. Use the app and you are stuck. Car slots never work. No signs. Drive through sits forever and what they hand out the window are mostly drinks. I'd shut it down if I owned it. read more

The last two of three times I came here the wait to order is long and then the wait for food too. Definitely what I'm used to with Sonic so it's hopefully just this location and not a corporate trend. Food is fine. Last time they gave me a leaky cup that I didn't notice until I drove off. If you come here pay cash... that way you aren't held hostage and can drive off if it takes too long. It's near airport so I come a lot after a flight. It's only been the last three times so I hope to give them a good review in future. The waitresses have been nice and courteous...just not what sure whats going on in the back. Today wasn't too bad but on the above average time especially for a fast food restaurant. read more

The sonics in this area are absolutely atrocious. We arrived at 10:30 when they open at 10:00. No other cars, and we waited for our food for 45 minutes. The workers were unbelievably rude, and had so much attitude. Our order was incorrect, and everything was ice cold. If you would have gone here 4-5 years ago, it was amazing!! The staff that is hired is so poor, this used to be my favorite spot to go to. I would genuinely give no stars if I was able to do so, incredibly unfortunate this place has gone so downhill. read more

They had on TV about 1/2 price Milk Shakes in the evening. We went there the other night and said yes 1/2 price. My bill come to $12.23 and I questioned it but we just left. We had a groupon a while back and they wouldn't take it! The Delta Sonic on Erin Blvd has major problems! read more

Cicero location. Every time I come here it gets worse and worse. I don't even understand why the building is still open. Dine in hasn't been opened for a couple years. Never has enough employees and the employees they do get are always miserable b*tches. Although most of the time the food is decently okay, this building needs to just be shut down. Long drive through waiting time just to deal with a miserable employee giving attitude left and right and barely giving us a second to respond to her. Shut the hell hole down for real. read more

Slowest service ever. No one in line but me and it's been 15 minutes for popcorn chicken. And the milkshake machine is down. I enjoy the shakes but once I showed up 25 minutes before close and they already turned off the milkshake machine last time they said they turn it off on Monday for cleaning. Literally writing this as I am waiting. Turned my car off and just chilling in the drive through. read more

I normally dont eat at sonic. Always loved the blizzards. I once ate at this same location when they first opened and had a chicken sandwich which was very nice i could recall. Upon this time our food came very fast. It was around NOON. I must say the food is alright altogether i got a burger with the special sauce they have for it. Which came with fries i had cheese on. And a chocolate shake! As much as i love tater tots, i never ordered taters! I dont know if they ran out of fries. But i ended up with cheese tots. The burger had nothing wrong with it but for the price of it id rather go save money and have a better tasting burg at Mcdonalds. Or spend the same amount for a way better burg. That sauce saved it though. But guys! Let me tell you! I am NOT a chocolate shake guy! Some guys like the sky more than the ground, some guys prefer cooking rather than eating out, and some either order vanilla or chocolate shakes. Vanilla gang all the way for me. But i don't get it. I like chocolate shakes but its a rarity cause a-lot of chocolate shakes don't do it for me. The flavor profile of some chocolate shakes are just not good to me. But SONIC has one of the BEST chocolate shakes. I cant undo that statement. For a run of the mill shake with nothing added to it or anything special to taste that good is insane. I got it twice from this place and both times had no flukes. Imagine a Hershey bar just melted in with milk. BITEscale: Service: 4/10 (if you don't have fries, tell me, id rather save my cash instead of spending it on something i don't want) Taters: 6/10 (i didn't want them at all but they weren't that bad either) Burger w/ special sauce: 5/10 (overpriced to me its just something they need on the menu) Chocolate Shake: 9.5/10 (im not kidding i dont drink chocolate shakes, so with that said , just try it and you wont be disappointed) read more

Treated a relative to lunch, about two weeks ago, drove up to stall after staff told me no entrance for customers. One lady working the orders. Charged for a deluxe meal, when a regular size was ordered.My order wasn't even taken! It took over 20 min. to get all the food. I was really disappointed! I won't go back.... ever! read more

This location is awful. After sitting in line for 15 minutes and finally getting my food, I got home to discover I didn't even get what I ordered. read more

Well the picture made the chicken sandwich look so good, and i've never eaten at Sonic before so i figured I'd give it a try, and I wish I never did, this honestly looked and tasted like something out of a "easy bake oven" I will definitely not be going back, I mean it was supposed to have mayo and pickles, as you can tell it doesn't have that! So repulsive. Do Not Go Here, save your money and time. read more

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Food is great but every time I come the employees who take my order always has a attitude problem and I mean beyond, they're very rushy, barely lets me finish my order, doesn't listen well, forgets condiments, always a rude tone, they always seem to snatch my card, they're never welcoming and I realize this is a fast food joint but if it's too difficult to have a little enthusiasm in your voice then quit, you won't make it far with that attitude. read more

The food tastes good, and my order was correct tonight and tasted great, but the employee wasn't the friendliest. She acted annoyed that I even wanted to place an order, then more annoyed when I continued to order more items, and kept saying "is that it?" in a nasty tone when she could've said in a friendlier tone "Can I get you anything else or does that complete your order?" The employee wasn't very friendly, but the wait wasn't terribly long and order was accurate and food tasted good so I can't complain much. read more

Longest wait times..30 minutes to an hour for a fast food chain called SONIC! Not to mention the food is always cooked wrong. How about a Texas toast burger that came with no meat?! boycott this branch read more

I love this sonic like they got everything right for my order and everything was so warm and even the ice cream machine was working unlike some fast food places. I will definitely be coming here more often. Great first experience at this sonic I especially loved the carhop read more

The 20+ minutes for a milk shake is ridiculous and F your paper straw I got that quit after 5 minutes. 2 stars for the delicious shake I eventually got to drink. The staff were apologetic and very nice but short handed. read more

first time download the app and order some food. everything was fine until I got home and reached into the bag pulled out which I thought was a napkin turns out to be a toilet paper. but the napkin was indeed under the burgers. I am glad I never took a bite and returned the food the next day. They offered to make new order because they can't refund my order since it's a day old like I would still eat it. I said okay and just waited a little while then Just took off without getting that nasty food cuz the wait was too long. will be the first and last time trying to eat at 3808 Brewerton road North Syracuse. worst service ever encountered. Gross!! You guys can keep that $12.83 thanks for the worst experienc. you guys rather I come here and get some rating then perform customer satisfaction so be it. This is for you. read more

Sonic Drive-In - Napkin under the toilet paper - Burgers Near Me - North Syracuse, New York

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Terrible service terrible wait times bad quality food... Why is this place still open??

I'd rate them 0 stars if I could. I ordered 4 items straight off the menu, then I waited 15 minutes. Finally my food came out, I paid, then had to wait another 10 minutes for change. Opened my bag to find out the grilled cheese burger I ordered was something else I didn't order. Also didn't find out until I got my change 10 minutes later (because they never brought me a straw) that my slush was also the wrong flavor. Went inside to get a refund, before I got to the counter the girl at the counter disappeared for 5 minutes, then when I asked for a refund because I'd already been there over 30 minutes and couldn't wait another 15 minutes for them to fix it she told me they don't offer refunds. I recommend anyone that wants Sonic to go elsewhere. Avoid this place like the plague, worst service I've ever encountered. read more

It used to be so great that we've given them a few chances. We went tonight and ordered in the app. They apparently were out of milkshakes and when I asked them to just take it off the order she said she couldn't do that and I had to do it in the app. I still haven't sorted that out. They brought out our food with no sauces (that we paid extra for) or forks. My tots had a hair right on the top. We hit the button to get everything worked out and after 10 minutes no one helped us. We paid for a lot of food we didn't get. Meanwhile staff is coming in and out of the employee entrance laughing and enjoying themselves. read more

Every time we come they start by saying they are short staffed and it will be a long wait. It takes forever to get anything when there's no one in line. read more

There was about 3 cars in line and I waited 30 plus minutes from start to finish.... Food was ice cold when I got it and my French fries were the bottom of the batch little crisped up ends. First time ever having sonic and will not be back because of this. read more

hello , i come to my conclusions that this needs to be taken care of i went to sonic today with my son donkey and he was so excited to go out to eat with his mama but then are young lady that was serving are food to us was every obnoxious.. she called my son over sized and a zesty mofo your water also tasted like lizard piss . read more

Let's be honest with ourselves, Sonic is barely food to begin with (why are even your tater tots sweet?!) but fast food that takes longer than a busy sit down restaurant is something that makes this location a "never again." I pull up to one of the stalls where four others are and as I've always done, press the button and ...nothing. I give them time because hey, maybe it's busy (it wasn't), ten minutes later I say eff it and go for the drive thru where there were five cars waiting. Two minutes or so go by at the speaker and someone says it will just be one minute. Five minutes later, after two people have pulled in and since left after not being afforded the same courtesy, I finally get to give my order of two burgers, two sides and a drink. TWENTY FIVE MINUTES LATER I make it to the window and am able to pay, after taking my card and asking me what I ordered the quite rude and slow person yells to the cooks to start cooking my food and she closes the window leaving me for what seems like an eternity. She finally comes back and opens the window and tells me they had to cook one of my sides fresh and asks me to pull around to the handicapped spot out front (over a half hour after it was ordered.) Another eternity later and my food finally comes out (from a guy who is the only person there that is polite and apologetic) one of my items was incomplete and one was the wrong size and all of it was stone cold... 48 minutes in total for cold food that isn't great when it's hot. Literally everyone (except the dude that runs food) should be fired, cooks, cashiers, and especially the management. Close for a week, fake some renovations and train a new crew, you will lose far less money in the long run, I promise. Covid is no longer an excuse, if you haven't figured it out by now, you deserve to go under. . read more

No wonder this sonics has 2 stars so poorly ran works seem lazie and just got a shake I can't even suck through a straw I have to eat it with a spoon. read more

Waiting for an order for 40 minutes!!! Had to ask over and over again for my food at that point it had been 30 mins, I told the girl l, and not once did she say another word to me about my order not sorry NOTHING! And still had to wait another 20 mins for the food! read more

This is my second time in Syracuse and I just came from the airport. It was really close. I was impressed with the service. We wanted to give a tip to lady who served us but we didn't have cash. It is simple to get food in the drive thru. read more

Sonic Drive-In - Ocean Water- - Burgers Near Me - North Syracuse, New York

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Love sonic drivein especially this location which I frequent every time a trip to destiny usa is needed i live in utica so this place or DeWitt is the closest sonics near me, at this location they have good covid precautions and only drive up service! I ordered the #1 and it reminded me of going to sonic when I was 11 and my mom would tell me gossip around the fam 5/5 read more

The commercials make these restaurants look amazing, with great food and great service. However when I got there, I was very disappointed. I placed my order and then waited. And waited. And waited. After 20 minutes of waiting, I got out of my car and went inside to find out what happened to my food. When I went inside and told them I had waited 20 minutes, the person behind the counter looked at me like I was from another planet. After explaining my situation and the manager came out, I was told my order had been lost and that's why I had not been served. The manager assured me that my order was at the front of the line and would be out in 3 minutes, I returned to my car. Where I waited another 10 minutes until my food was brought to me. When I looked in the bag, my drinks were missing as well as part of my food. At that point I had had enough and told the server I didn't want the food and to just refund my money. I was told the money would be refunded and that the food was free. I took it and left. When I actually ate the food it was very lacking in taste and had way too much sauce on the burger to the point that the buns were soggy. Needless to say I was NOT happy and I will not be returning to Sonic anytime in the future. read more