Submitted an online order. Waited 30 minutes before deciding to go through the drive thru as others were getting their orders but we were not. Sat and waited at the drive thru for 10 minutes before even getting to tell them we just have an online order. By the time we got our drinks it was almost an hour after we had ordered. I don't leave bad reviews EVER but this is horrible. read more

I went through the drive-through 5-27-2026 a little bit later in the night. The lady taking my order, I believe her name was Hailey, was incredibly rude and disrespectful from the start. She started off in a rude tone, snapping that she will "take my order in a minute." without me saying anything. I waited for her to be ready, she was incredibly rude. I asked for some mozzerella sticks and she didn't even give me a chance to ask for sauce or anything else before pretty much yelling the total at me in a passive aggressive tone. I told her that I was not done with my order and she rudely said "what else". We get to the window and we sat there for way to long before someone finally took my debit card. Even after the paymeny went through, we sat there even longer waiting. Hailey shoved my food out the window and looked annoyed/frusterated. Incredibly rude. read more

Bad service no recipe no refunds for messing up our order rat tail in my fries and manager is horrible and rude and there's barely and bacon on the sandwich little bacon bites compared to the photos read more

Sonic Drive-In - Burgers Near Me - Pocatello, Idaho

Absolutely terrible, went an hour before closing and nobody was in the drive thru and we only got 4 things and took at least 30 minutes to get it out to us my girlfriend got a slushee and it was just watered down and the sundaes we got weren't even filled up All the way to the top and they only gave us one spoon when we got 3 shakes and were very slow for just 4 people with nobody else in line read more

Sonic lost my business earlier this summer repeatedly screwing up my ordes and offered nothing to fix the mess ups. Gave my business to Freddies and wife and I have been totally happy with our weekly burger orders. read more

The last few times I've gone here they've even gotten my order wrong or I've literally asked what something was that's on y'all's menu. My mom started working for sonic when she was 16 and she's in her like 40s and she could still tell you everything that's on that venue I'm pretty sure part of the job description is to learn the things on the menu. Your employee should not be asking the customer. What an item is that's a little ridiculous. read more

I am sorry this is a bad review I usually love sonic but the last couple months it is impossible to get anything hot. The cheese won't even melt on my burger even after it's wrapped in foil. Cheesy tots also cold, I think they are pre cooking their pattys ahead of the order. Wake up read more

I only ordered a couple of drinks, and it took over an hour to receive them. For a fast food restaurant, the service should be much faster.

We got to the drive-thru half an hour before closing time. Some of the lights were turned off. We pulled into a stall and pushed the red button. It said what it usually says. After a short wait, one of the employees came out to do something and was surprised to see us. She seemed surprised to see us and asked if we wanted to order some food. She took our order on a piece of paper. Someone brought our food. When we got home, we handed out the food. My burger was cold. The cheese was cold. They had just thrown it together and wrapped it. The two other burgers were room temperature, and toaster bread was used instead of buns. It appeared that the employees were close to closing and just threw all our food together with what they had left over and didn't want to be bothered with getting it right. If I can find a way to leave a review, this is what I will say. UNBELIEVABLE!!!!! read more

Went to pick up a couple milkshakes they're saving their ice cream for DoorDash not for customers in their parking lot

Messed up my order, do better! Order two blasts and got one shake and a blast, they also messed up what flavors, service was terrible as well. read more

We ordered a Oreo blast, cookie dough blast with Reese mix-in along with a corndog. The interaction through the dive through was going good. He as in the worker read out the order then the drive said "yes ma'am." in response with an unsavory tone and raised voice said "Im not a ma'am." the driver proceeded to apologize met with a sigh by they employe. Moving forward to the window was normal, we waited a usual time received a bag and one blast, the drive said and an Oreo blast? The worker replied with "oh, okay" and shut the window. The workers conversed, then one left view of the driver. The male worker re-opened the window and handed me a cup, and the car drove off as the workers were laughing. Upon further inspection we were given a plane large cup of vanilla shake with cream and a cherry. read more

Sonic Drive-In - Burgers Near Me - Pocatello, Idaho

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I ordered two combo meals and a side order. When I got to the window, they gave me food but no drinks and no fries. I told staff I ordered the combos, and the staff told me no. What the heck? Guess the customer is never right at this place. Do yourself a favor and go to the Arctic Circle instead. read more

Totally incompetent staff. Waited over 10 mins at the drive thru window without so much as a nod hello from the workers inside. My order was very small and simple. Finally, I got tired of waiting without an update and I left without my order. read more

Food is good but the service was so slow! I was in the drive through line for nearly 45 minutes before I even got up to the window to order. Hopefully by the time someone is reading this, that issue will be fixed! read more

Ok, gotta say 2nd time in two weeks Sonic has let us down and were horrible about it. Ordered two blasts two weeks ago and when brought to us they were pure liquid, said there machine was broken and was sorry. I asked for a refund and they gave me my receipt and go do it online. Fast forward to tonight, decide to treat ourselves again totally forgetting what happened two weeks ago....mind you they never refunded me(just 8 bucks)!!!!.....it happened again!!! This time a GM that's been there 3 weeks comes out and says they can't do anything or about about the refund. We said how about shut the machines down, McDonalds does!!! Don't serve milky watered down blasts!!!....she handed us the receipt and said have a good night, go online, smh. Worst customer service ever, and I came from Milwaukee where even the one in the ghetto on Miller Pkwy was better service than this one, that's saying something. Get your crap together Sonic of Pocatello!!! You now got $22 from me and a complete waste of time.....calling corporate Monday to try and get my money back, bs!! Upset Karen.... read more

Ordered a frozen cherry limeade and found little brown specs in it. Turns out they were tiny pieces of peanut. Thankfully I'm not allergic to peanuts but I would hate for someone who is to end up with this drink. 100% irresponsible. read more

I don't know why I keep giving this location a second chance. I ordered two drinks on the app. It took HALF AN HOUR for them to bring them to my car. Last time it took them 20 minutes to get me two drinks and some tater tots. The drinks ALWAYS taste horrible. This was finally my last attempt at giving Sonic my business. Oh and the time before that, they got my order wrong and had to send a manger out. I guess ordering four drinks was too much for them to handle. Their staff is super unprofessional and I can honestly say after this last round of crappy drinks, they have put a bad taste in my mouth! Permanently. read more

These guys SERIOUSLY need to work on communication skills. I swear to god, every time I say one thing, they wait 40 seconds to respond, only to repeat back something completely different. "Can I get a large Coke?" ".....you said a small Diet Coke?" (no). "Can I can a side of ranch?" "...It has ranch on it" "Yeah but like can I get some on the side?" ".....(30 seconds) Do you want ranch on the side too?" They're so hostile and not friendly when they take your order. I don't know if they're doing 12 things at once when they're taking an order, but they really don't listen or respond for shit. They're also SO SLOW. My car OVERHEATS by the time they get the food out. I like sonic but every time I come, the crew acts like a bunch of punks with bilateral hearing loss. read more

Been coming here for years. Usually super friendly and fast. Lately really slow waiting 10 to 15 minutes for an order is getting old. Now tonight they have people and what appears to be employees outside the store right in front of customers smoking, drinking, swearing, throwing cigarette butts in between customers cars. This to me is absolutely ridiculous unprofessional and should not be tolerated at all. I am not sure I will come back and would not recommend people to come here. Sure hope that they can correct this. It's a shame that this is allowed to be done by employees and that it's tolerated for customers to be acting like this. read more

i went to sonic and we were told it'd be five to ten mins before they could help us i dont know why there was only one other person parked here no other people and the girl who took our order was not acting the smartest we had to repeat our order four times then she couldn't understand if we wanted blasts or shakes then we pointed out the price she was giving us and the one showing on the menu were different by like two dollars she said prices had changed and they just haven't changed the out side drive up menus this is usually my favorite place for ice cream but I'll think twice before I want ice cream again read more

This location is the worst!! Every time and especially tonight. Management is spineless and weak. Always so slow. Not impressed at all!

Ordered some sonic blasts with some extra toppings and paid $3 extra. Received some very watered down soft serve with even less mix ins than normal. Go to arctic circle if you want a good shake read more

If I could give zero stars I would, say waiting for almost 20 minutes before I got 2 drinks....... then waited another almost 10 minutes to get my change..... I won't be back! The quality of the food is poor at best, and the hygiene of the employees I've seen is nonexistant! read more

The last three times I have been to this location (710 Yellowstone in Pocatello, ID), their ice cream machine was broken or "down." No Sundaes or cones, just shakes. Really Sonic??? Either get a new ice cream machine, or hire a repairman that can fix your machine right, or remove ice cream cones and sundaes from your menu. read more

Every town in the West has a street like Yellowstone Blvd. where every fast food restaurant is lined up. If I am going to eat this kind of food Sonic is probably second to In-N-Out Burger in California. We do not have Sonics in New Jersey although we do get the TV commercials. I always like to stop in once in while when I am in a town that has a Sonic Restaurant. Ordering from the speaker boxes is sometimes a little confusing but after the first or second time it makes more sense. It is a fun place and you can eat your meal outside on the red metal picinic tables. Not a bad treat. Fast food you do not have to feel guilty about. read more

So first of all it took 20 or so minutes in the kitchen then it says your server is coming but 7 minutes later he finally bring out the 3 ice creams then he realizes that we also ordered food and a slushy, 5 minutes go by and finally he brings out are food, by that time the ice cream was melted. All around terrible experience. read more

Went there for lunch 3/15/19 at 11AM in Pocatello, ID, on Yellowstone Ave. and Cedar St.. Ordered 2 Bacon Double cheese burgers, large fries, and 2 large milk shakes for myself and a friend. (Total cost was $23.90). Went home, ate, and one hour later threw up (vomited). My friend who is my neighbor as well, told me he also puked! I would go back today (3/16/19) and demand a refund, but I doubt that will happen! I suspect the burgers were kept under a heat lamp all day or since the day before, from the looks of them (wilted lettuce, etc), and that will destroy the mayo dressing that is slathered on! I will NEVER ever go to Sonic again. I literally paid $24 bucks for food poisoning!!! If I could, I would give a ZERO rating! Edit: Went there on Sat., 3/16/19 about 3pm to voice my issue, and concerns with the manager. And as I was talking to him inside the very busy and noisy work area, I noticed how filthy the floor was, as was most every surface area. He gave me a number to call which was a message machine. Didn't bother, as I said, nothing would come of it. I realized this kid with his dire need of Orthodontic work and a better life, is quite literally working in hell. Decided my life will move on and will always be better than his. I simply won't eat there, ever again. read more

I like their hot dogs from time to time and my wife likes their drinks.To be fair though it takes plenty of time and patience.The day when the cashier on the other end is not deaf or otherwise afflicted is a lucky day though and also their speed of service is very slow so if you are in a hurry ( as most people who grab fast-food instead of having a regular meal are) you can get faster burger at McDonalds across the street.Also the service at McDonalds is more consistent , compared to Sonic.And do not get me wrong . I have few family members with disabilities and I sincerely believe, that deaf people are people too and deserve to be employed anywhere they wish, but why the majority of them choses and is being chosen by Sonic in Pocatello is beyond my understanding. Ok their speaker/ microphone might be at fault , but when you drive to the window and enunciate each word slowly and clearly 3 times and yet the person fails to understand what is wanted you are often tempted to yell obscenity and drive elsewhere.Or it might be their famous attitude,- it will get done somehow on its own....or not...who cares ? So if you have plenty of time and would not mind your order being wrong 30 % of the time this place is for you. read more

Very upset. Got to Sonic around 1pm on a weekday. Waited 15 minutes just to order. Had to wait another 25 minutes for my order to be given to me. Only got half my order. Tried to use the order button to call and ask for my food and they put me on hold for another 10 minutes before I was finally able to talk to someone. No sauces were given to us and none were offered. Food was very mediocre and not worth the 45 minute wait. If you're going to charge $9 for popcorn chicken, I already expect sauces to come with it. Everywhere else, it's default to add ranch. Go to Wendy's or Taco Bell down the street. The service is much quicker and more likely to not screw up your order after having 25 minutes to comprehend what the customer asked for. read more

What the AF goes on at this Sonic? At 8pm we ordered a number 2 cheeseburger combo (lettuce, onion, ketchup only, med. fries, diet Coke) and two small chocolate milkshakes. About five or six minutes later we got the diet Coke and the two shakes. No food. The carhop asked for the receipt and went back inside. It was thirty minutes later when we finally got a " manager" to come out to help. He went inside to get the food. Came back to the car asking what we ordered. The carhop managed to lose the receipt - bonus points for that feat. We told him what had been ordered and he went inside to make it. He then brought out the burger... prepared wrong. Back inside, made it again, brought it out. We were there for a damn HOUR!!!! Did I mention they weren't busy???? They weren't busy!!! He gave us coupons for free hot dogs. Guess if we ever use them we need to call a week ahead......so, now that we are home with the "to go" order...no fries, but instead we have cheese sticks. How the hell is it that anyone there even finds their way to work on a daily basis??? read more

Sonic Drive-In - Fail. - Burgers Near Me - Pocatello, Idaho

I reviewed the worst costumer service I have ever received, I was called horrible names due to the fact that they messed up my order and when I called to talk to the manager about what happened. I realized it was the manager who called me such names. read more

Sonic is usually one of my favorite fast food restaurants, but this particular location never fails to disappoint. For the prices sonic charges, I expect a little more. My wife is allergic to dairy so she ordered her burger without cheese. Jokingly, I asked if we got .50 off since adding cheese is a 50 cent charge on the menu. Answer was no. So I asked if we could replace it with jalapeños, another 50 cent option. After asking the manager, also no. Customer satisfaction isn't a high priority here. We ordered some popcorn chicken and were informed it would be five minutes to cook. Fine. 10 minutes later our order was delivered with a tiny popcorn chicken that wasn't even full. Also, it appears our burgers were made immediately and left to sit until the rest of the order was ready, because the food was cold and grease had soaked through the bottom bun. The signature sauce we ordered was not delivered with the meal, so I ordered again. Most of the meal was gone by the time they decided to bring it out. Avoid this location. Update: I was contacted by sonic with an apology and an offer to make it right. While I probably won't take them up on the offer, I appreciate the gesture, and the apology. Two stars added. read more

i got an oreo milkshake and it was absolutely disgusting chunks of ice and it was so watery i couldn't even drink it... do better

Decent malts (all I've ever had). Though, they half-ass stuff at times. They'll screw up your shake order at times and then "fix" it by dumping it into a bigger cup and messing with it. The result? A bland shake. Sometimes there's a ton of unmixed malt or chocolate syrup at the bottom. I'm going to try another place next time. Sometimes though, it's pretty damn good. read more

The people are friendly and since you can enjoy you food in your car or at a bench. The jalapeno poppers are the bomb.

My wife and I went to the sonic in pocatello on a Friday evening. The drive thru was busy with only two cars parked in the stalls. We ordered two medium shakes since they were half off after 8pm. After waiting for over 15 min another order came across the window menu. We waited for an additional 5 min then hit the button to find out where our order was. The girl read off the second order and I explained we only had the two milkshakes she said they would be right out. They deliver both orders and tell us we had to pay again after we paid with our card! After waiting for so long and everything being melted ( obviously from sitting so long ) told them to keep it and ate the money they charged my card!! We will never go back again!! This is just one of many problems we have had at this location!! read more

Sonic on Yellowstone stayed open late just for a late night shake stop. They weren't even grumpy about it. They were fast, they were friendly, they were Sonic! read more

I wanted to like this place, and I have in other towns, but the location here is pretty bad. The first experience I had was when I got moldy apples in the kids meal that I ordered. I had already started eating them, the ones on top were fine, but towards the bottom of the bag I spotted the mold and almost got sick when I saw it. I called and told them about it and they offered me a replacement. I didn't go back at that time. Months, if not over a year later I went back again. When I got to the window the young man was just handing my food out the window to me, hot dog, tots, etc., no bag or anything. I had to ask for a bag or box to put the food in. So again I waited a long time to go back and finally did a few nights ago for milkshakes. I ordered from one of the pull up stalls and ended up waiting 27 minutes for my order. One milkshake and a fudge brownie sundae. I had to push the button and tell them I was still waiting and they said it was up and they'd bring it right out. The ice cream on the sundae had already started to melt so I don't know if they just forgot or what. They were somewhat busy that night, but I saw plenty of other cars getting in and out quickly. There was a car to the left of me that also had been there the whole time I was there and I saw them only get milkshakes as well. So after three failed attempts at a good experience with this location, I have just decided not to go back. read more

Love Happy Hour and their chicken strip sandwich (two REAL pieces of chicken on a bun with lettuce and mayo for a little over a dollar? awesome.) but we usually use the Drive Thru and it can get backed up, so they need to figure out what they're doing in there and speed things along. read more