OMG... four stars for fast food from me? How can that be? I am rating fast food vs other fast food, not fast food vs gourmet restaurants, or even pubs, or taquerias or anything like that. It is illogical to expect Fleming's or Mo's quality and service out of a fast food place, and it's not fair to rate them in comparison. OK, lecture on reviewing over. This is fast food, and as far as fast food goes, Sonic does very well. The burgers are tasty, the other menu items are creative, the food is fresh and hot... And they bring the stuff to your car on roller skates. What's not to like? Not to mention they have TOTS! Tater tots on a fast food menu. Thank you. Reasonable Chicago dogs and pretty darn tasty chili dogs... As such, I should be five stars, right? Well... Sorry. I can't do it. I don't like their ice cream. It honestly does not taste right to me, and not just because I'm a Milwaukee guy used to premium frozen custard, but even compared to ice cream from Breyers, or Baskin-Robbins or any other standard ice cream shop or store brand. For quick ice cream, I'll take the soft-serve at McDonald's over Sonic. There's something I can't place my finger on, but it's not my favorite. Too creamy, maybe too aerated? Anyway... I happily order Diet Dr Pepper instead of a shake or malt. I'm quite pleased to have that available in a fast food place. read more

Worst customer service EVER! Think of it this way, It's the Walmart equivalent of fast food/drive thru. The employees inside that little spot are dirty looking and so is the actual location. Food is poorly done with no actual attention to detail. Do yourself a favor and just scan through the other reviews and see how many people the same problems. Throw that whole location away smh. read more

I should of trusted the reviews. My first and last time here. I'm sitting in the drive through at the mic for at least 5 minutes and another 10 mins waiting for a shake. Terrible service. I mean TERRIBLE!!!!! read more

Been waiting in drive through for 10 mins. I only want a slushie ffs. Line hasn't moved at all.

Absolutely the worst customer service 2 days in a row. They act like customers are a burden. The order was messed up twice in the same visit. REFUND REQUIRED read more

Worst place ever.. over hour and a half waiting cause they kept saying it's on the way don't leave and when I told the manager to cancel the order because my kids couldn't wait anymore she refused to give me a receipt In case I didn't get a refund until one of the employees convinced her and after that she made us wait about 15 more minutes to give me the receipt. 0 stars if I could read more

When I was much younger, I used to love going to Sonic. So, when I heard that today was dollar hotdog day, my family and I headed right on over. No, our visit wasn't all that great, because, unfortunately, the lady at the window cannot math. We should've paid just over six dollars for our order, but we got only $2.5+ in change. I guess she tipped herself. The food wasn't that bad, but she got our order wrong and gave us the wrong change. The nostalgia just isn't worth the trip. read more

Honestly, wouldn't even give this place a one star. We just went here after a brewer game to get some ice cream. There was quite a few people both parked in the stalls and in the drive thru. We parked in the parking lot and walked up to the screen thing to order. We were there for about 4 minutes deciding what we wanted when an employee came out and said "they were too backed up to take our order." No I'm sorry or if your okay with waiting we can take your order. Just plain we can't take your order. I'm sorry, but all we wanted was ice cream. How can you not take an ice cream order?! Mind you as we were sitting trying to figure out where to go for ice cream, 2 cars pulled up into stalls and as we were walking to our cars they were ordering. This was absolutely ridiculous and unacceptable. Will not be returning. read more

The absolute worst customer service I've ever had. No one would tell you what was going on. There were 5 cars ahead of me in the drive thru and it took over an hour to get my food. Absolutely ridiculous. My ice cream melted by the time I got my actual food. Steer clear at all costs! Don't waste your time or money on this dump. read more

Who wants to be served by meth addicts? Want someone to steal your credit card info? Well here is the place for you! Let's be honest, we all know the food here is complete garbage. Now that I write this, I think I rather eat garbage. Yup, if you want a better meal, go to your local McDonald's, go to their dumpster, and eat the stuff in there. I would at least give that a 2 star review. read more

This morning I thought I would try the steak,egg and cheese burrito. First off it was above BK and MD breakfast burritos. The steak was not what you have at home and was fast food meat but it was kind of tasty. Over all it was ok as far as fast food chains go. Grease ran down the bottom all over my arm so be careful. I would get this a couple times a year just for something different but it will not be a regular. I like to try new food even if it's chain fast food so I will keep an open mind and continue checking out other places. $3.17 for the burrito. The drive thru seemed like ten miniutes from start to leave at 7:30 am and I was the only car in the whole lot. Maby I will check out something different off the menu and update this review. read more

Poor customer service. Staff is very lazy. The cranberry iced tea is amazing but staff are too lazy to make it. If you dont want yo make it, take it off of the menu. The staff doesn't even answer the phone appropriately, they just say hello with an attitude. read more

Terrible experience. I wish I could give no stars. Took 25 minutes just to order my food. Gave us wrong size drink, no napkins, no utensils for our very messy chili cheese tots. And asked 2 different employees and they said they would bring it right out, but then never came out. read more

Terrible. Couldn't input the order correctly. Took 15 minutes to bring out the drinks. The order was incorrect & they didn't have the correct size straws for the drinks. We left without the drinks. Will not return to this Sonic. read more

When this Sonic opened years ago it was awesome but then it gradually got worse. The experience was ruined by horrible customer service! The professionalism of the employees just got worse and worse. Yelling over the speaker, not getting orders right. It's been some time since we have visited so we decided to visit again and see what may have changed. Too my surprise nothing had changed. I pushed the order button and the girl screamed how she could help me then as I started to talk she cut me off and and said, "Hol un a minute" she was super rude. So no we won't be visiting again and we only live blocks away. read more

I understand why these places are going out of business. Waited 13 mins to order food and final left. Not got served. Hopefully the close this location too. read more

Horrible service & it took forever. Half of the call boxes didn't work. No napkins or ketchup with order. Messed up our order. Will never go back. read more

I wish 0 stars was an option...We stopped for "something quick". We pressed the red button and after 5 minutes they finally acknowledged us. We placed our order and patiently waited 25 MINUTES for the orders to come out. The chicken tenders were cold in the middle. The cheeseburger was smashed, and the patty melt with fries turned out to be 2 cheeseburgers, a corn dog, tater tots, and 3 packets of mustard. When I asked for a side of ranch for the tater tots which I didn't ask for... The manager said it would cost me 27¢ I will never go back here. Hey, at least they got the Coca Cola right! read more

Our order taker didn't understand what we wanted so had to get someone else to take our order (we were ordering things directly off the menu, no special instruction). Our food came out and more then half of it was ice cold. We were also missing part of our order. Horrible customer service and disgusting food! Thanks Sonic! read more

I been sitting here for two hours n still haven't gotten my food this shit is crazy man everybody sound be fucken fired dude.

I've been sitting in the drive in for 35 minutes now. Ordered 2 shakes. I literally walked in the back door and there were nothing but high school kids running around and screaming...that was 20 minutes ago. Went back to the car and push the red button. Blinked for about 5 minutes then someone came on asking what I'd like to order. Still here! read more

Just waited in drive through for 40 minutes so that the cashier could tell us the cook didn't know how to make the ordered item.

Ever since I first got the news that sonic was coming to Milwaukee I was overly elated. I saw the commercials and wanted to try the food. I went in the late afternoon and it was packed which I expected since it's only been open for about a month. The customer service was great and I personally thought that the skating carhops were awesome....but moving on. I ordered the coney cheese dog with fries and a raspberry iced tea. First off I loved the coney cheese dog to me it was great and I was surprised at how long it was. The fries were "fries" they were good although I don't think they can touch McDonald's French fries. The only thing I had a problem with was the raspberry tea because I thought it was going to be like brisk or nestea but it was brewed and then sweetened. That was my mistake though I probably should have asked before hand. So all in all it was a good first experience and I gave it 4 stars only because of the wait. read more

Ok listen it's good food like but service is like the speakers don't even freakin work so we where trying to order and one of us ordered a Chicago dog combo but another one appeared and it was a mess but it's really good food read more

Waited 20 min for small order. When food arrived, the fries were forgotten. The biggest thing that irked me was that the girl who delivered it looked like she was half asleep and annoyed to be there. Food was less than mediocre for what is to be expected from a fast food chain. We won't be back read more

Sonic is the only national fast food chain I acknowledge, so I was pleased when this branch opened. Finally today I got a chance to test their version. The carhops were still in rollerskates (in January!) and friendly and efficient as ever. The Tots were perfectly crispy on the outside and squishy on the inside. The grilled chicken wrap was decent, though a little light on tomato. And the cherry limeade still included the maraschino cherry on top. I was happy to reacquaint myself with this old friend (and haven't yet had heartburn problems because of that late lunch). read more

For someone who has experience multiple different sonic locations, this has to be the worst location of them all. After pressing the red button to order, it took them at least 10 minutes to acknowledge that we were there. They were very confused and slow while taking our order. The communication was lacking. We asked for a chicken dinner and he said it did not come with tater tots but the menu says it does. I had asked for honey mustard and ranch sauce and they didn't bring any. Which isn't a big deal...it happens. I pressed the button again and politely asked if they could bring me some since they had forgotten. At least 20 minutes has passed and I am still waiting here for the dipping sauces as I am typing this review. To top it off, my chicken dinner is getting cold! Until this sonic location gets its act together, I am vowing to NEVER come back here again! read more

I haven't been to sonic for awhile because for awhile the food quality went right down the crapper. I decided to try it again today and wasn't blown away by any means....but was satisfied with the burger quality. The tots were drowning in oil and nobody like soggy tots, so that kind of sucked. They've added a nice compliment of shakes for the summer including a personal favorite from when I lived in the south....the banana cream pie shake. Again, I wasn't blown away, but I do feel the burger quality was a bit better than your standard mcd's burger. read more

I only give Sonic 3 stars instead of 2 because of 1) Cherry limeade! and 2) happy hour from 2 - 4 pm where drinks are half priced is a very good idea. OK, I also have to say that if you are hankerin' for a hot dog, their two new choices are pretty darn good. Otherwise, this is fast food that doesn't stand out. The drive-ins with skating wait staff is unique, but nearly every time I've gone here something has gone wonky with the service. And I mean bad wonky, not good wonky. read more

Once we ordered it took a long time to get our food. Once we got our food, we decided to take it home to eat. As I was eating my sausage and egg burrito, I noticed something tasted off about it. It tasted very slimy and there were cold parts - by cold I don't mean luke warm or room temperature - I mean cold like it was taken right out of the refridgerator. read more

Tried to get a bag of ice. I was told they don't sell bags of ice anymore. The only location that doesn't

Consistently disaapointing a d painfully slow. Even when just ordering drinks my last order took 9 minutes. Pour into cup, cover, repeat. Come on! Also had a poor experience with ice cream treats. My shake was ovbiously made after something banana flavored and the machine wasn't cleaned. Totally gross! Too bad their cherry limeade is like crack to me! read more

Wow. All I wanted was a Route 44 Grape Slushee, a regular Chili Cheese Coney & a large order of Tots. I decided not to go through the drive-thru and just pull up to a parking spot. Bad idea as most of the cars that were in the drive-thru line are gone and I waited over 20 minutes for my order. Very. Very disappointed. If I could go into the negative stars I would. read more

We thought we'd give them another try but We waited over 15 minutes just to try to get our order through and still no answer. So we just left because we shouldn't have to wait that long just to get shakes! I would rate them NO stars if I could! Horrible service! Worst place ever especially for a fast food restaurant. We definitely won't be coming back. read more

I only ever go here for the occasional cranberry limeade. Other than that, I don't go. Every time I've ordered food, it's been extremely bad. Nothing beats the one time I got two ultra-cold cheeseburgers, like they'd just been pulled from a refrigerator. This location needs to fix whatever is causing them to suck so bad. read more

Service Just Horrible and the cooks have no credibility nor good work ethics and I know they all got nappy sew in, with nasty attitudes!.

If the commercials weren't bad enough the food is even worse. I decided to give the food a chance because they pay so much for advertisement that they must put money in to their food, they clearly do not. The food, although tasteless and bland, was far superior to the workers. I ordered a Turtle Pecan Masterblast, there was no turtle. She only gave me soft serve ice cream and pecans. She could not be understood and was in no way helpful. I'm not sure if I got a Masterblast or if I got Masterblasted by this multimillion dollar corporation. read more

Terrible customer service. Couldn't order in the drive thru because they didn't have enough staff, but staff were sitting outside at tables. The person taking our order couldn't tell us the difference between the two breakfast burritos. He also didn't understand that I wanted the burrito and tots, but no beverage. Not that difficult. I got the impression we were annoying the staff by being there and placing an order. Then while we were ordering at a stall, they allowed other cars to order in the drive thru. read more

Went to Sonic 4/28/18 while ordering speakers up so load or person sound like they were screaming. Person did not listen to order. When order arrived young lady didn't even say Hi told her politely the speaker was load and had hard time understanding the person taking the order. Then asked which drink was the cherry slushy and the cherry limeade which was not marked on the lid.Peraon just nod her head towards me like I should know what she saying. While there a car was sitting in the front slot and the girls working we're more interested in the males in the car. Another employee that appears to be a cook was waked in and out to his car a few times and was rumaging through the trunk of a car. Fries and totally had the tatse of old frying oil. Very disappointed since location was great when it first opened but is probably the worst Sonic I have ever been to. I grew up with Sonic in the 70's and 80's before we moved to WI.When they first opened reminded me of my youth now it reminds me of over priced McDonald's. I will also be contacting corporate read more

Horrible. Do not go there. We waited 30 min for a crappy lunch. Sonic headquarters should close the place down.