A1 is an exemplar for automotive shops. When you bring your car here, you can expect both friendly…read moreservice and complete transparency about the nature of repairs, pricing, and the timeline for completing work. I've been taking my 17-year-old Kia to them for the last several years, and they have done everything from replacing broken sway bar links to managing to fix the catalytic converter when a needed part was unavailable due to supply chain issues in 2022. They are upfront about the most that a repair might cost, but they always try to fix things in the way that results in the lowest price tag for customers. Moreover, they give realistic and reasonable timelines for how long things might take to complete, but they often finish up ahead of when they estimate. Once again: an exemplar for automotive shops!

Knowledgeable and honest - best mechanics. Few surprises;…read moreused for more than 15 years with multiple vehicles.

Donna at the front desk is pleasant, efficient, and gets things done properly. Michael is friendly…read moreand very accommodating. My outside mirror was damaged and didn't pass inspection. I was worried that the entire unit needed to be replaced at a lot of expense, but they replaced only what needed to be replaced and did an excellent job. It was ready quickly and when they said it would be. a few weeks later my daughter had an accident in my husband's car while she was visiting from out of state. I had the car towed there for repairs. So far another good experience.

The gentleman Ed was amazing. I was literally saying "but don't you think I need this? And instead…read moreof upselling- he down sold me- told me to wait and come back when I actually needed it. They also fixed the issue I did have for very cheap. I highly recommend this place. I got lucky that this popped up. I will be coming here from now on!!!!

These guys are the absolute best. I ran out of gas three blocks away, but did not have a gas can…read more They lent me theirs and I was able to walk to my car, Fill my tank, come back and return it to them. I don't know the name of the employee who helped me, but he was the kindest person.

As a single woman I've been treated with great respect by Frank, his Dad and the other staff…read more They've always taken good care of my car with an honest discussion about cost before they start. Recently my car was totalled by a hit and run in the middle of the night. Frank was very supportive while goo going through this. I'll stay with them when I get my next car

Honest and straightforward team. These guys are the best…read more Been going to them for 10 plus years and won't go anywhere else for tires.

I do NOT recommend this place. I was a few weeks out from making multiple long drives and wanted to…read moreensure my car was in top shape. I had been hearing a rattling in the front of the car and also wanted my brakes looked at. I was given an appointment and brought my car in. Someone took my car for a drive, came back, and he said to me "your brakes are fine, I don't know what you think you're hearing. Bring it back if it gets worse." They didn't actually even LOOK at the brakes like I had requested. I was still concerned about my car and knew there was something wrong, and brought it to a different shop. This place actually looked at the car as well as drove it and found that needed all new front brakes, calipers, and struts. Well over $1000 worth of work. I'm glad I was able to give that place my money with their efforts and thoroughness. I will never bring my car to Smooth Automotive again.

I went again asking about the check engine light issue which occurred due to the replacement…read morewithout authorization. He insist that the aftermarket part should not throw check engine light code, but the Subaru dealer and one more garage confirmed its the aftermarket part as I have also change the O2 sensor. I am not sure on what to do as this guy charge me $1000 and the original part will cost around $3K. This place is a scam and I will ask everyone to look at other places. Authorization: I have never received written quote or list of repair to do for authorization (just a call). During our call, Catalytic converter was never mentioned once but I cannot prove it until I can get the call record from the mobile service. Parts: Yes, you gave me the choice to replace the first installed aftermarket part with original part after our first confrontation. However, I repeatedly asked you if the check engine light is due to aftermarket parts and you replied "No". That's the reason I brought my friend for witness. Please go ahead and take necessary actions. I was okay with paying $1000 for the work if the problem was solved but it is persistent. As a veteran business owner and mechanic, you should have asked if I wanted to use aftermarket parts or original in the first place. Also, you should know that the newer car can give CEL with aftermarket part and suggest accordingly.

Very efficient annual inspections. Usually short waiting times. I go here every year!read more

Once again I've gotten great service and fair pricing from Lou at Grey-Patti. Even finished early…read moreand made it easy for me to pick the car up when it worked for me. Love this place and would recommend it to anyone.

Honest, trustworthy, very clear about explaining what's wrong and what is urgent or can wait…read more I first met Grey-Patti when my car was towed there with a seized brake cable. They could have charged me a lot, I didn't know what exactly was wrong, but the bill was in two figures. I fully trust them. I've been bringing my current car there for almost a decade, and it was a full nine years before they told me I needed anything other than routine changes. They've also always had my car back the same day - the shop is busy but clearly well-organized.

First time customer at Boston Auto Works......Definitely will not be the last!! Fast, friendly and…read morehonest service. Fair Prices and top quality work. I highly recommend Boston Auto Works. Five stars *****

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

I've been to Eli's now for an oil and change and to diagnose a clunking sound my car has been…read moremaking. I am a newer car owner, and I'm so glad to have found a place that I feel comfortable. Both times I've gone, they've been up front about the cost and time it will take. They've also been patient with my questions, so I haven't felt self conscious about my beginner knowledge on cars. There's something else wrong that I need to go back to another place to get fixed under warranty, but I knew I'd have a hard time explaining it myself. They assured me that they already planned to write a detailed description that I could bring with me. As someone who works M-F 8-5, I also appreciate that they're open on Saturday. Thank you to the team at Eli's!

Great little neighborhood Service station which offers State inspection. The state inspection is…read morealways quick and have been getting my car inspected here ever since I moved to West Medford. The gas prices are always reasonable and it's a full service too. The only complaint: Smile people. It takes a lot less muscles to smile :)

My car was becoming hopeless in repairs and finding someone experienced enough to make the repairs…read more Well these guys are amazing and repair your vehicle efficiently and honestly. Glad to have them and will never attempt going anywhere else.

From the owner: Don't hesitate to call Summer Street Auto Care in Arlington, MA. We are committed to your…read moresatisfaction. Call us today.

I had an issue with a fog light and they set up an appt immediately. Fixed the issue and charged me…read morea very fair price.

When perfect isn't good enough, go to Mac's. They are the best! Their work superb and they treat…read moretheir customers very well. In my case, they put in more time and work on my car than they had estimated, but they stayed with the originally quoted price. They are very much stand up guys. It was a pleasure to have my car repaired and painted there.