Donna at the front desk is pleasant, efficient, and gets things done properly. Michael is friendly…read moreand very accommodating. My outside mirror was damaged and didn't pass inspection. I was worried that the entire unit needed to be replaced at a lot of expense, but they replaced only what needed to be replaced and did an excellent job. It was ready quickly and when they said it would be. a few weeks later my daughter had an accident in my husband's car while she was visiting from out of state. I had the car towed there for repairs. So far another good experience.

The gentleman Ed was amazing. I was literally saying "but don't you think I need this? And instead…read moreof upselling- he down sold me- told me to wait and come back when I actually needed it. They also fixed the issue I did have for very cheap. I highly recommend this place. I got lucky that this popped up. I will be coming here from now on!!!!

These guys are the absolute best. I ran out of gas three blocks away, but did not have a gas can…read more They lent me theirs and I was able to walk to my car, Fill my tank, come back and return it to them. I don't know the name of the employee who helped me, but he was the kindest person.

As a single woman I've been treated with great respect by Frank, his Dad and the other staff…read more They've always taken good care of my car with an honest discussion about cost before they start. Recently my car was totalled by a hit and run in the middle of the night. Frank was very supportive while goo going through this. I'll stay with them when I get my next car

Honest and straightforward team. These guys are the best…read more Been going to them for 10 plus years and won't go anywhere else for tires.

I do NOT recommend this place. I was a few weeks out from making multiple long drives and wanted to…read moreensure my car was in top shape. I had been hearing a rattling in the front of the car and also wanted my brakes looked at. I was given an appointment and brought my car in. Someone took my car for a drive, came back, and he said to me "your brakes are fine, I don't know what you think you're hearing. Bring it back if it gets worse." They didn't actually even LOOK at the brakes like I had requested. I was still concerned about my car and knew there was something wrong, and brought it to a different shop. This place actually looked at the car as well as drove it and found that needed all new front brakes, calipers, and struts. Well over $1000 worth of work. I'm glad I was able to give that place my money with their efforts and thoroughness. I will never bring my car to Smooth Automotive again.

I went again asking about the check engine light issue which occurred due to the replacement…read morewithout authorization. He insist that the aftermarket part should not throw check engine light code, but the Subaru dealer and one more garage confirmed its the aftermarket part as I have also change the O2 sensor. I am not sure on what to do as this guy charge me $1000 and the original part will cost around $3K. This place is a scam and I will ask everyone to look at other places. Authorization: I have never received written quote or list of repair to do for authorization (just a call). During our call, Catalytic converter was never mentioned once but I cannot prove it until I can get the call record from the mobile service. Parts: Yes, you gave me the choice to replace the first installed aftermarket part with original part after our first confrontation. However, I repeatedly asked you if the check engine light is due to aftermarket parts and you replied "No". That's the reason I brought my friend for witness. Please go ahead and take necessary actions. I was okay with paying $1000 for the work if the problem was solved but it is persistent. As a veteran business owner and mechanic, you should have asked if I wanted to use aftermarket parts or original in the first place. Also, you should know that the newer car can give CEL with aftermarket part and suggest accordingly.

Very efficient annual inspections. Usually short waiting times. I go here every year!read more

Once again I've gotten great service and fair pricing from Lou at Grey-Patti. Even finished early…read moreand made it easy for me to pick the car up when it worked for me. Love this place and would recommend it to anyone.

Honest, trustworthy, very clear about explaining what's wrong and what is urgent or can wait…read more I first met Grey-Patti when my car was towed there with a seized brake cable. They could have charged me a lot, I didn't know what exactly was wrong, but the bill was in two figures. I fully trust them. I've been bringing my current car there for almost a decade, and it was a full nine years before they told me I needed anything other than routine changes. They've also always had my car back the same day - the shop is busy but clearly well-organized.

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

I've been to Eli's now for an oil and change and to diagnose a clunking sound my car has been…read moremaking. I am a newer car owner, and I'm so glad to have found a place that I feel comfortable. Both times I've gone, they've been up front about the cost and time it will take. They've also been patient with my questions, so I haven't felt self conscious about my beginner knowledge on cars. There's something else wrong that I need to go back to another place to get fixed under warranty, but I knew I'd have a hard time explaining it myself. They assured me that they already planned to write a detailed description that I could bring with me. As someone who works M-F 8-5, I also appreciate that they're open on Saturday. Thank you to the team at Eli's!

Great little neighborhood Service station which offers State inspection. The state inspection is…read morealways quick and have been getting my car inspected here ever since I moved to West Medford. The gas prices are always reasonable and it's a full service too. The only complaint: Smile people. It takes a lot less muscles to smile :)

My car sustained more than $2,600 in damages in a crash. It's 14 years old with 150,000 miles, and…read morethe insurance company wanted to total it. I did not want that at all, as I doubted I could get a decent car for what the insurance company wanted to give me, and I love my car. It handles very nicely, the engine is peppy, it gets around 40 mpg on the highway, and it has a stick shift, which is hard to find these days. Sonny & Sons managed to keep them from totaling the car. They also did a superb job on the body work. There's no sign of the damage from the crash, and they actually cleaned up some scratches the car had before the accident. They finished the job two days early, which saved me money on a rental car. And they were very encouraging to me from the get-go.

I just picked up my car at Sonny & Sons. The passenger side of my car had been hit in a parking…read morelot, with no note. They fixed my car in a little over a week and even worked over the Easter holiday weekend to finish earlier, as I really disliked the rental. They took care of all of the insurance issues even the supplemental damages missed on the original estimate. They called every few days to let me know the status. The car looks brand new. I love it. They blended the new with the old and you would never be able to tell. You can't go wrong with having them fix your vehicle, seriously. They are top notch in my book, and very nice people to boot!