My husband and I ISED to love to eat at Sonny's UNTIL last Thursday. The service and attitude of that place points to the utter mismanagement and lack of concern for its patrons. Due to the Corona virus, the restaurant was obviously not busy. We were sat and literally nobody came by at all to even take our drink order. Another couple who was sat after us was served right away. I went to address this with the hostess and was told rather rudely by the hostess whose name was Michelle that "Well, that's not your waitress". Okay, what did that have to do with anything? I replied. I proceeded to complain further and she kept arguing with me. At this point my husband came up and I insisted on talking to a manager. Michelle we t to get a manager and I was approached by a woman claiming to be one of the managers. I explained the situation and she apologized and admitted they dropped the ball. However during our conversation Michelle had come back and started arguing over her again. I told her she was rude and my husband said "let's go". He was furious that any so called manager would let a subordinate argue with a customer. As we left Michelle yelled out condescendingly "Have a nice day." I turned on my heels and went back inside and three women including two supposed managers and Michelle were huddled inside complaint about the fact that I complained. I demanded an apology from Michelle. She just rolled her eyes and the managers did nothing to reprimand her. This flippant attitude made me more angry. At this point the non-service which had been the original complaint was overshadowed by their lack of management.
As a result, we will never be back. Why give our money to a place that simply ignores you and cannot control their ill trained employee? Especially, during a time when restaurants need business? Hell NO! It's also a horrible look to have staff sitting at the bar yawning. Please.
A management change is definitely necessary and frankly that hostess Michelle should be fired.
I called the corporate office and to date no response. read more