Sonoma Surgical is the best place to get er Acquire compression socks. They're legit compression socks because they're custom ordered and tailored to your legs. And I'm sure a lot more is done here and they're great at what they do!! Lynn measured my legs every time I was there and she saw that the swelling went way down on my left leg!! Which was great to hear from the professional, Lynn! And she's so careful and has great wisdom in regard to these socks. I am on my 2nd appointment today getting my 2nd pair and Lynn is there helping me with using rubber gloves.putting them on perfectly right for optimal compression furthest away from the heart!! I can't say enough good things about this business!! read more

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No. They have never fitted me right. It has taken me months to get my rx when i complained they said it was waiting in pick up but no one ever told me. it took a month to get a response read more

I left message last week, no one responded. No call or email reply. I found another place to get arthritic hand wrap

Had a wonderful experience while visiting the area. Needed a wheelchair and Sebastain was very helpful and courteous. A good inventory and reasonable prices. Highly recommend this company. Very knowledgeable in helping you get exactly what is needed . Great selection read more

Very impolite on the phone. Very expensive .you can have the same thing in Amazon for much cheaper. I gave them a lot of chances went there many many times for my husband and there is two women working there. They're very rude. read more

Very nice, helpful. Coming from out of county, they always have what I need! If not, they will order it for me!

Very poor, Customer Service! ( no sense of Urgency ) took well over a month to get my much need supplies! Didn't seem to want to go out of there way to Help Me, expedite my order? Bad communication skills & lack of knowledge what my specific needs were', I found the entire staff very unresponsive & move in Turtle-Gear! I will, never go back! read more

I got there with three minutes to closing in dire need of a finger splint. They were kind in waiting on me and I got what I needed in three minutes! Loved it read more

When most people post reviews it's either to praise a business or complain about a problem. In my case I had temporarily rented a wheechair for home use. It had to be an extremely thin chair to fit my doorways. Limited supply. There was a mechanical problem with the chair during off hours. I called and left a message and also wrote a note. I got a call the next morning from Sebastian at Sonoma Surgical. They took care of things right away. Sent someone over with a short term replacement. Took the broken chair back and fixed it and returned it working perfectly. All took less than 1.5 hours. This is truly the sign of a good business. And a shout to Steve the technician read more

Very courteous, staff, helpful, friendly, and they seem to have just about everything. I walked out of there with a theracain it was an impulse by, but let me tell you what it has done wonders for my back and neck areas. read more

I've been coming here for 20 years and I've only had pleasant experiences with the staff and my purchases have always been quaility items and at a fair price. When I took a friend there to purchase a walker, the staff aptly chose the right size for her. I noticed it had a puffy, soft seat and was super light weight! So easy to put it in the car. They don't have real competition when it comes to their level of caring for people. They are kind and patient and knowlegeable and; therefore, a very satisfying experience for what is often a difficult time in someone's life: needing help and quality, reliable medical equipment or supplies!! read more

Sebastian was a savior today. My 92 year old mother was so resistant to a walker but Sebastian was outstanding. My mom is feeling secure, able to walk and happy. Sebastian gave us a new leaf on life for my mom! read more

I have always had excellent, friendly service at Sonoma Surgical. Originally I went to Sonoma Surgical for my mother. I found exactly what she needed. Now I go to Sonoma Surgical for myself. Everything I purchased there has helped me in so many different ways. I have never been disappointed and highly recommend this wonderful place. Sandy Koshari read more

Helpful, responsive, pleasant, and reasonable prices-good place for difficult to find medical products

They are fully loaded with supplies and have excellent customer service. Not to much furniture or scooters which I like. Lots of ice packs and braces which is what brought me there today. read more

Top notch. Received high quality help in a timely fashion. Would absolutely recommend to anyone who has any questions or needs any products for a surgery. read more

I've rented knee walkers from Sonoma Surgical Supply twice for 2 different surgeries, and I appreciate that the staff took time to help me find one that would work with the ergonomics of my very petite 5'1" height both times. You may be able to buy a knee walker for the cost of a month's rental, but the quality, rideability, and adjustability of the ones they have exceed what you'd buy at that some amount of rental money, unless you need one for far longer than the average recovery. There's also a huge plus to being able to see or try knee walkers and other products in person. I purchased a Leg Wedge and Leg Glove yesterday and was able to test out 6" vs. 8" so I was confident 6" was the right height for me, and to see how the Leg Glove velcro works. Way better and faster than spending hours trying to research on the internet! read more

I was in need of a "wedge" pillow this morning. The 2 ladies that were there were so helpful in helping me pick out a pillow. If I am in need of anything else I will definitely be back. Thank you ladies. read more

They are being very careful about covid - appropriate to their customer ages. A great resource for anything medical (equipment, supplies). Helpful staff. read more

I believe the person who helped us was Sebastian. He was so patient and helpful. I would recommend this store over amazon anyway. 5 stars!!

An elderly friend who was here visiting needed a walker after a fall. The lady who answered the phone was pleasant enough, but so discouraging and unhelpful. She suggested not trying to bill my friend's insurance and instead renting a walker for nearly $100 a month! I'm pretty sure that I could buy a walker for $100 straight up from Amazon or from Target or a shop like that. read more

I am a 35 year old breast cancer survivor. I wear decorative compression sleeves which have been paid for 100% by my insurance. I recently went to Sonoma surgical for my sleeves because my previous provider is retiring and I was trying to find a new vendor. Sonoma Surgical was a major disappointment. Not only did I feel I wasn't being listen to, she bad mouthed my physical therapist to me saying she filled out the paperwork wrong, which I thought was extremely unprofessional she also told me she would not order decorative sleeves for me if they cut into her profit. I will never go there again, and I will tell all my breast cancer sisters to stop going there as well. I am not a dollar to be made. I am a human being. We should not be restricted to black or tan for her profit margins. read more

I went to Sonoma Surgical Supply looking for something to support my hips as the doctor has given up on helping me. I thought a local place like this might have something I could try. The girl opened the door and I tried to explain to her what I was looking for. She replied rudely, "We have nothing like that," almost closing the door on me before I could finish speaking- I hadn't set foot in the place yet. She didn't even offer me a chance to see what they had in stock that might work for me so I could decide for myself. I asked if she knew of somewhere I might go to find what I'm looking for and again, rudely, she didn't offer any further help. It's really sad that a business selling medical equipment to help people, wasn't helpful at all, in fact was extremely RUDE and discouraging. I will NEVER recommend Sonoma Surgical Supply to anyone. If you thought COVID made businesses close, POOR CUSTOMER SERVICE shuts them down even faster. read more

Huge inventory for such a little place. They reported that they had three buildings of inventory. I was able to find the item I was seeking and browsed through many different supplies for an assortment of medical needs. 'Convenient for me... read more

Very helpful and knowledgeable. Went in to have wheels replaced on an old walker. Walked out with wheels put on and a few other items (that I didn't know I needed ). Great selection of all sorts of helpful items. read more

Parking is limited and they have limited signage to help you find their store... So why the 4 stars? Because they have a great selection, a knowledgeable, friendly and professional staff! And they offer a 10% discount for healthcare professionals as well. They were recommended to me by the staff at Dollar Drug (another of my favorite customer-friendly local businesses). It was definitely a good referral. read more

I broke my ankle and was looking at 5 or 6 weeks with no weight-bearing on that foot. Crutches are deadly; I was sure I was going to break something else trying to get around on them. My doctor recommended this place so we went to see what else they might have. The best choice for me was a knee-roller. It wasn't cheap to rent -- we probably could have bought one brand new for two months' rental -- but it was just what I needed and it was nice not to have to figure out what to do with it when the cast came off. They have knowledgeable and helpful staff, a wide selection of things to make life a little easier for people with a wide range of issues, and their prices are at the high end of reasonable. Parking is tight and access up the ramp into the back door is a little tricky for someone on crutches or in a wheelchair. But this place has things you might not even think to ask for, and that makes it a valuable resource. I hope not to need anything from here again for a good little while but appreciate knowing it's there if and when I do. read more

The parking is terrible and getting out of the lot onto highway is a accident ready to happen. Treacherous to say the list. The parking area is so small in the back you can barely back up getting out. The several women who work there are nice enough however are so slow. God forbid there is even one person in front of you at the register. You might as well grab a pillow and take a nap. There prices are high end retail. No deals or bargains at this place. read more

The staff was really nice and helpful. They loaded the knee walker in my car. They adjusted the height read more

We have an account here and every time I come, which is a lot, they don't recognize me, and even when I show my business card, they are rudely insistent that I don't have an account here.They refuse to put our information in the computer, and every single time they have to find it in a paper file, and it takes them the longest time to find it. There are rarely any customers when I come in, and a number of employees, but no one is able to help me. Our clients get a discount here, but I don't want to refer them. Very disorganized and rude. read more

I brought a friend here to be fitted for something her Doctor prescribed for healing and to bring back her quality of life. Things can be difficult when dealing with personal things. The appointment was with Sue and I have to say she was warm, welcoming and so comfortable to talk with. I was so impressed with her kindness. On our second trip to pick up the things needed, I was amazed at her knowledge. She is so helpful and really understands the issues. She explains things in a way you really understand them. She is one of those rare gems you come across in life. I have to say, she made things so much easier and I am so glad she was there for us. read more

We were told by our Dr. my husband needed Compression socks, I called for an appointment and Julia gave us an appt for 11:30, we showed up 1/2 hr. early and she was very helpful and assisted us right away. She knew just what size my husband needed and showed me how to help him put the on. Service was excellent We will continue to use Sonoma Surgical Supply. read more

We went in to Sonoma surgical supply to do some research on compression stockings, and donners. The sales person seemed completely disinterested in us and dismissed our questions. She was far more focused on that they were closing in 15 minutes rather than dealing with our questions. We will never go back to them with our business again! read more

I have been a customer for over ten years and while they are slow, they give great service. They have always answered all my questions and always make sure that whatever I purchase (custom fit leg wraps or other health related items) that I know how to wear and/or take care of my purchase. Sonoma Surgical is my first stop for health care items. read more

I've done business with Sonoma Surgical Supply for many years now. They handle the durable medical equipment for my mom. When she visits my sister in southern California, they ALWAYS insure her needs are met... even that far away. They set up delivery service at my sister's house and pick up the equipment the day she leaves to come home. We love using local companies and are grateful that Sonoma Surgical Supply is in Santa Rosa. Thanks you guys for always being there for us! read more

Poorly stocked store. The very unhelpful ladies who work there know very little about medical supplies and when they don't know what you're talking about, they give out mis-information, like one needs a doctor's prescription when it is really untrue. And they are crabby about returns - very un-businesslike. Amateurs. What they need is some healthy competition. They've gotten sloppy as the only game in town. read more

I didn't want to make the trip across town if the merchandise I needed wasn't available so I called first to see if it was in stock. I was told that yes, indeed, it was in stock. I repeated that it was in stock and was told yes. After picking my grandsons up from school I drove over there only to be told it wasn't in stock. No I'm sorry for the incorrect information or inconvenience - nothing. I sent an email to them of my experience and didn't even receive a reply to my email. read more

So I go in to get a specific item and wait 5 minutes with 4 employees working and no acknowledgment from any of them. Finally one said I will be with you in a minute. Then I tell her what I am looking for and she had no clue what it was. Instead of asking one of the others for help which by the way two of them were not waiting on anyone else, she goes off and waits on someone else. After 10 minutes of standing there with no other employee asking to help me I go to walk out and say "Unbelievable" The original person yells 'Have a nice day" What an insult. I am in customer service and I can tell you someone needs to teach the employees how to deal with the public. Just because you are one of the few medical stores in the area doesn't mean you can treat us like dirt. Half of us don't want to have to visit this kind of store in the first place. My daughter is dying of ALS and do you think I want to be looking for medical supplies for her? NOT! read more

I rented an "ice machine" for my daughter who was having hip replacement surgery a few days before the surgery date so we would have everything we needed. I followed the directions on the machine which seemed to perform well until we notice that water was leaking badly. I called the store and asked for guidance...the person who answered said she didn't know much about those devices and didn't offer other assistance. I took the machine back the next day. The only conversation they offered was to say they would contact the supplier to see what the problem was....never did anyone say they were sorry for the difficulty. I asked for a refund of the rental price. They would give me only 1/2 of the cost since it had been 10 days since I rented it (the rental was for a month). I had to buy a pad to connect to the machine which was not returnable under normal circumstances. I asked for some credit for that since the machine had not worked. No. I will not go back to that store if and when other medical supplies are needed. read more

As others have said, the service can be very slow, but it's good to have this place as an option when you need a shower chair or other medical equipment & supplies and can't wait for a delivery. read more