Dropped off my car today for a bumper replacement, dent, and some scratches. Avo was warm and the…read moremost reasonable and transparent repair person I have met in my life! he insisted on not fixing several scratches i can fix myself, and openly talked out my options and things to consider for my other repairs. gave me some great tips on how car shops work and gave me a fair and reasonable estimate. cant wait to get the car back! [update] they finished exactly when they said and the price was exactly what they estimated, even though they did a bit of extra work. can't recommend this place more. best car shop experience in my life!

I had a really positive experience at Lucy's Auto Center. The quality of the repair work was…read moreexcellent, and everything felt carefully handled from start to finish. What stood out just as much was the staff. Everyone was friendly, professional, and easy to communicate with, which made the whole experience much less stressful. I appreciated that they treated me with respect and took the time to make sure I understood what was being done. It's refreshing to find an auto shop where both the workmanship and customer service are taken seriously. I left feeling confident in the work and would definitely recommend Lucy's Auto Center to anyone looking for a trustworthy place to take their car.

Great service and knowledgeable employees! They did not try to take advantage of me for being a…read moresolo girl not knowledgeable about cars & were super nice and helpful through and through.

I spoke with the shop ahead of time and we agreed on $185 total for labor to replace both front…read morelower ball joints and do an oil change. I clearly told them I would buy all the parts myself, including the lower ball joints, oil, and oil filter, and I did. I was only paying for labor. When I arrived, the price was changed and I was told it would be $250, even though that was not what we agreed on. I understand prices can go up or down, but once a price is agreed on, especially after I canceled a different auto body shop, it should be honored. I also have an audio record of the original conversation. The person who did my oil change was very nice and professional, and I appreciate that. However, changing the price after an agreement was disappointing. I came here based on good reviews and recommendations. Keeping your word matters if you want returning customers.

I've been searching for a AV Auto my whole life- decades of meh and horrible experiences. Helio and…read morehis team of guys - you will not find ANY better in city. Honest and always fabulous work. Straight up guy. If for some reason it's outside of his normal realm, he says so! Realize this is rare- he is telepathic- haha. Can see your car and somehow understands it. Can't recommend them enough. If you live in West Adams area, your lifetime search is over. Bottom line, he knows how to do good business. Period. Quick anecdote, friend from Argentina that just bought a used car, - it broke down suddenly -had to get it towed- and couldn't get it to them till just after closing. One of the guys stayed after closing time to wait for her car and to help her navigate what's next. Good people!

Helio and the team at AV Auto are truly honest mechanics you can depend on. The service,…read morecommunication, and efficiency were really great. He was even honest to say that he didn't like the radiator cap that came with the car, and recommended a reliable one (no extra charge, I just made a quick run to Autozone a block away lol). Helio even texted me the next day to see how everything was. A+++ service - so grateful for their knowledge.

Highly recommend! Wonderful staff and service. I needed my battery installed and everywhere else…read morewas giving me a hard time because I have a Ford Escape and some parts would need to be taken off to put new battery. They took me in immediately and also gave me a discount. Thank you so much!! I'll definitely be coming back.

I went to have my speedometer visible again. After Daylight savings when I changed my clock, I no…read morelonger was able to see my speed. I tried some things on line with no success. Then I took it to Jeff. He took care of the problem in less than 10 mins. I asked to the bill, but he stated no charge. Others have stated the same. This is the second time I had Jeff worked on my car. Can't say enough about his honesty and knowledge able service. He deserves all the accolades shared. Walter S.

Changed brakes and shaved rotors in about an hour and a half. Valvoline told me I had an engine…read moreleak and they checked it for free. Appointment was at 1 and I arrived 30 minutes early and they started as soon as I got there. Decent prices as well.

I brought my 2017 Subaru Impreza in for a blinking engine temperature/ coolant light issue and they…read morequoted me 800 bucks for a new radiator. The next day, they called me saying they fixed the radiator, but there was an internal leaking issue that the mechanic couldn't figure out and that I should immediately go trade in the car before the engine fails. He gave me zero plausible or any technical explanation for what the origin of the issue was and added another 100 dollars to my service fee. I decided to take my car to a mechanic who is more accustomed to dealing with Subarus with the incredibly vague explanation I received from the mechanic rather than go sell or trade in the car because one person told me he can't fix it. The next day, I received an actual explanation of what the issue was, which was a cross contamination issue with the coolant and engine oil that can happen with the specific engine that Subarus are equipped with and he was able to give me an actual quote to fix the issue rather than telling me to trade in or sell the car. Furthermore, he said that changing the radiator should have only cost me a couple hundred dollars max and that the issue with the engine could have been prevented if I went to an experienced mechanic in the first place! I was overcharged by more than double the actual price of parts and service and literally told to go trade in the car after paying $880 dollars, which I had to haggle down from $900 after the price increased overnight. Please don't come here for any repairs as they are not qualified to provide proper service, yet will overcharge you without any agreement. The mechanic also demanded cash only or he would charge me even more with a credit card, which was extremely inconsiderate of the customer's financial situation in a tough economy. 차를 수리하러 왔다가 비싸봐야 3-400불 (다른곳에 350이면 충분하다고 하였습니다) 하는 서비스에 900 불 뜯어내면서 차를 고치지 못했고 무슨 이슈인지 전혀 모르겠으니까 임시적으로 굴러다닐때 빨리 다른 차로 바꾸라는 황당한 답변 받았습니다. 무책임 한 일처리가 더 화가 나는지 무능력한 수리이후 나몰라하는 태도가 더 화가 나는지 모르겠는데 엄청나게 큰 금액을 지불하고 또 다시 큰 금액내면서 다시 수리를 맞겨야하는 다른 피해자 생길까봐 리뷰를 남깁니다. 이것만 해도 너무 화가나는데 카드는 안된다고 현금 결재를 요구하였습니다. 다른 피해자 생기지 않도록 제 경험을 올리니 제발 다른곳을 알아보세요.

I got a nail in my tire and these guys were kind enough to stay open until I got in to help patch…read moreit up super courteous and nice people very inexpensive. Definitely I would recommend and go back to them.

If I could leave a 0 star I would . I've been here several times for patches for my tires. That's…read morebeen fine . However, I took my car "that I've always taken to the dealer for an oil change" here. And the next day it was leaking oil everywhere. Unfortunately, I wasn't in town to bring it right away, and had to bring it back to the shop about 2 weeks later . (Still leaking btw) they said it was the "gasKeT" and I would have to pay another $48 to get this repaired. They said I should have brought it the day after i got the oil changed. Later after all the back and forth they offered to cover the costs for labor ,but I would have to pay for the part. Which was $3. I did not expect for them to charge me at all considering i had returned literally about 2 weeks later. (And called them over the phone twice to advise what was going on" They said i was "taking advantage" and told me god was watching. They said there was no way of knowing the part was damaged or defective . In my opinion they should have checked the gasket while doing the oil change . I ended up paying $10 which I didn't feel was fair but; at least they could pay off their $3 part they replaced. Next day after the lecture and "repair" ITS LEAKING AGAIN! haaaahahah now I have to go to the dealer and figure out what they broke on my car. I'm glad I didn't pay the $48 the second time around considering I came in with a car that was perfectly fine and left with a leaking car . THANK YOU LA TIRES AND AUTO BODY SHOP !!! :) I've spent $120 total for oil, filter, labor, a "gasket" and now I have a car with a bigger problem and NO OIL . DO NOT GO HERE !

Thank God for this place! I found an efficient, kind,…read moreprofessional AND a trustworthy mechanic! And someone who actually answers the phones and gives me direct answers. I was so pleased with the customer service I received. I actually asked Chat GPT for a recommendation and Hugo's was top of the list, and the team here exceeded expectations. I was unable to come until late in the day and instead of turning me away, even though it was EOD, I was given great customer service. I will definitely be recommending this shop and I will look to them for my car needs moving forward. Nice, honest & smart folk.

I have seen Walter for years, he is so honest & reliable. They have never let me down in any way. 5…read morestars plus!

Had my cross rek left axle and wheel hub replaced and they did it very well. Took the team a couple…read moreof hours and by lunch time it was ready, and the price was competitive and fair. Took the car after the 3rd day to Tahoe, to Yosemite and SFO and back to LA with no issues at all. Smooth ride and suspensions are all in tip top shape. This shop is a gem! John is honest and very helpful; he even declined and advised me to not fix anything if it is not broken on some things that I suggested that he thinks is uncessesary and is just additional costs for me. Make no mistake, if it is for preventive and is really in need like old cracked hoses, and tires, alignment etc, he will mention it, but will not force you have them fix them. Im coming back again to have my transmission oil and other service mantainance done. Thank you J&S.

Great and honest service. Very affordable rate for a synthetic oil change for my Prius.read more

Looked up Dukes off reddit and gave them a shot. Had brake pads replaced on my vehicle. Very fast,…read morevery clear communication on price and what was needed. They went extra with putting air in tires and topping off any liquids needed. Thanks Duke, will come back for other car repair needs. Excellent service A+!

Such honest and hardworking staff. Duke is so personable and kind. I totally switched mechanics…read more My car will never go anywhere else!

FYI, they also go by Subaru Automotive Repair and Service on yelp. They're both the same…read more Salvador was able to get me in for an oil change at the last minute and was really quick about it. Also quoted me for a spark plug change where the price was extremely competitive compared to other places around the area. Family owned business and I may have found my go-to shop for repair and maintenance!

OMG!!!! I had one of the best experiences at this mechanic shop. I was able to get in right away…read morefor them to check my check engine light that went on when my car started shaking and not picking up any speed on the highway. Salvador was so knowledgable and patient at explaining his diagnosis of my car problems to me. He answered all my questions and was able to fix the problem the same day at a very good price. I will definitely be going back if my Nissan Altima needs more car repairs in the future. I'm so thankful there are still some honest good mechanics out there!!