Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

I found Soundpoint Hearing Center over 15 years ago and have been happy with my experiences there…read moreever since. I have a traumatic brain injury that impacts and complicates my hearing issues. The audiologists and providers at Soundpoint have always gone out of their way to help me. They have consistently found hearing aids that work for me and then helped me learn how to get the most out of my aids. I hadn't received that kind of care from other audiology practices and was frustrated; I had almost given up looking for someone who could help me with my hearing loss. My long time Soundpoint audiologist retired last year. Cynthia helped me immensely, and I'll miss her. However, I was delighted to find out that "Hearing Instrument Specialist" Martin Verdugo had taken over my case. The yearly hearing test is never something anyone with hearing loss looks forward to. Martin started doing my hearing tests several years ago and I found him to be thorough, detailed oriented, and a good listener. He's very responsive to his clients needs and concerns. I am very happy that he will be there to help me with my hearing needs. This is the fourth pair of Starkey aids that I've worn, and they are the best yet. They utilize a cutting edge technology that updates regularly and they allow me to make changes to them when I am in different environments. No, they are not cheap, but I have a severe hearing loss and aids meant for a moderate loss do not help anymore. My Starkey aids help me to hear in many situations that I couldn't before, and that makes these aids worth the price. My hearing aids are comfortable to wear, and that is also important to me. The price of the aids includes follow up visits as needed and free cleaning. The follow up appointments are important to get the most out of any hearing aids. I can whole-heartedly recommend the Soundpoint Hearing Center on Campbell Ave in Tucson. Hearing aids are not like glasses: they do not correct your hearing back to the equivalent of 20/20 and any aids will be challenged in a noisy environment. A person has to wear their hearing aids regularly, so their brain can adjust to the new input. Wearing hearing aids that help you to hear better has been shown to reduce your chances of getting dementia.

We had a wonderful experience with Naomi Hedrick at SoundPoint Hearing Center today while selecting…read morenew hearing aids for my 83-year-old mother. Naomi was incredibly knowledgeable, patient, and attentive, taking the time to explain every option clearly and thoughtfully. Her professionalism and genuine care made the entire process smooth and reassuring. We are extremely happy with her performance and truly appreciate her outstanding customer service. Very efficient process & i'd most certainly recommend both SoundPoint & Naomi to my friends and family.

I came to El Dorado hearing with a broken hearing aid and asked for their help. They determined…read morethat my hearing aid was too old for parts availability. They agreed to check with the manufacturer on my behalf. When I was out in the parking lot Crystal called and said she had found one of the old speaker tubes! I came back in and she fixed it for me! What a lifesaver! Thank you Crystal for going above and beyond to help me!

We needed assistance with our hearing aids and Crystal, at the North Oracle Rd. location was…read moreextremely helpful, knowledgeable, friendly, and professional. She solved the problem we were having very efficiently. We highly recommend El Dorado hearing.

saw Dr luke weaver I had problems with my hearing not only from age but from a surgery on one of…read morethel ears. He was very acknowledgeable,kind,caring. He did a it's thorough evaluatio showed me and explained the results I purchased hearing aids, they weren't the real expensive ones. Dr. Luke weaver spent time when I picked up the hearing aids to show me everything.Even put it app on my phone and showed me how to use it. Was not a rushed appointment.Made sure my questions were answered. I'm very glad that I found him.

So far, so good. When our previous audiologist retired this past year my 4+ year old hearing aids…read morewere on their last legs. I checked the area for audiologists covered by my insurance and found Dr Jill. She got me in right away and was able to order one aid using my 2025 benefit and two weeks later ordered the other aid using my 2026 benefit. This saved me nearly $2000.00. Not only that, but when I saw her yesterday to take delivery she gave me another tone test and discovered a large deposit of dirty dried wax against my right eardrum (no wonder my right aid was squealing on and off). Rather than sending me to an ENT clinic as past audiologists have done, she removed the wax. I am most delighted to have found Clarity Hearing Aid Center and Dr Jill. By the way, Laura, her assistant, is very friendly and outgoing, too.

Our experience @ Clarity Hearing Aid Center was great! Jill was very helpful. We appreciated her…read moreknowledge and patience! I highly recommend Jill Thank you Jill!

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I've been a patient for 10 years. Being a physician myself, I am well aware of the hazards of…read moreon-line ratings. Most of the time, imo the negative ratings have nothing to do with the quality of the service provided. I can say that Scott in the Oro Valley office is very personable and competent. I recently upgraded after 10 years, my hearing aids and am quite pleased with the service provided and the quality.

Upon my initial visit It was explained to me that the quoted price included a service plan, but I…read morewould have the option of just getting the hearing aids and declining the additional cost of the service plan. Be aware that is not an option and the service plan is mandatory if you're purchasing here. Other than that it was a good experience, but I'm sure a better deal can be found. Back to square one.