I've been here since way back. Chris has always been very helpful and great service.He knows all…read morehearing aids and situation about it Sandra E

I called the office and they told me that I have to call my insurance to get referral and sign…read morelanguage interpreter. The person whoever answered the phone call is very rude person. I never experienced that kind of situation in my whole life with hearing aid clinic. She shouldn't be working there.

Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

First time at this location. Staff is very cordial and helpful. We saw Dr Lara who is my husband's…read moredoctor. Very nice.

What a Great experience! Several years ago I made an…read moreappointment with another outfit, it was show up, hop in the box, you're deaf, talk to the hearing aide salesman, buy these, see ya. Not the Case with Dr. Moore! She brought me into her office, wanted to know my history (work/hobbies), why I was there - what troubles I was having. We discussed my tinnitus, causes and possibilities for reducing the effects. She did a full and thorough examination and showed me the ranges of my hearing loss, then we discussed different brands of hearing aides and which ones had better benefits for my particular case and why. There was no pressure to purchase anything, and she worked with my insurance to get everything squared away. I really appreciate the time she took to understand all of my issues and help me work through them. Bob

Dr Kester is very professional and thorough. Staff is also very nice. This is a new location for…read morethis business.

I use to go to another big box place and now I wonder what took me so long to switch. Amanda was…read moresimply amazing, and so knowledgeable. I feel like I am in really good hands.

I found Soundpoint Hearing Center over 15 years ago and have been happy with my experiences there…read moreever since. I have a traumatic brain injury that impacts and complicates my hearing issues. The audiologists and providers at Soundpoint have always gone out of their way to help me. They have consistently found hearing aids that work for me and then helped me learn how to get the most out of my aids. I hadn't received that kind of care from other audiology practices and was frustrated; I had almost given up looking for someone who could help me with my hearing loss. My long time Soundpoint audiologist retired last year. Cynthia helped me immensely, and I'll miss her. However, I was delighted to find out that "Hearing Instrument Specialist" Martin Verdugo had taken over my case. The yearly hearing test is never something anyone with hearing loss looks forward to. Martin started doing my hearing tests several years ago and I found him to be thorough, detailed oriented, and a good listener. He's very responsive to his clients needs and concerns. I am very happy that he will be there to help me with my hearing needs. This is the fourth pair of Starkey aids that I've worn, and they are the best yet. They utilize a cutting edge technology that updates regularly and they allow me to make changes to them when I am in different environments. No, they are not cheap, but I have a severe hearing loss and aids meant for a moderate loss do not help anymore. My Starkey aids help me to hear in many situations that I couldn't before, and that makes these aids worth the price. My hearing aids are comfortable to wear, and that is also important to me. The price of the aids includes follow up visits as needed and free cleaning. The follow up appointments are important to get the most out of any hearing aids. I can whole-heartedly recommend the Soundpoint Hearing Center on Campbell Ave in Tucson. Hearing aids are not like glasses: they do not correct your hearing back to the equivalent of 20/20 and any aids will be challenged in a noisy environment. A person has to wear their hearing aids regularly, so their brain can adjust to the new input. Wearing hearing aids that help you to hear better has been shown to reduce your chances of getting dementia.

We had a wonderful experience with Naomi Hedrick at SoundPoint Hearing Center today while selecting…read morenew hearing aids for my 83-year-old mother. Naomi was incredibly knowledgeable, patient, and attentive, taking the time to explain every option clearly and thoughtfully. Her professionalism and genuine care made the entire process smooth and reassuring. We are extremely happy with her performance and truly appreciate her outstanding customer service. Very efficient process & i'd most certainly recommend both SoundPoint & Naomi to my friends and family.

Was greeted with a beautiful smile from Yulissa- checkin was speedy snd accurate. She should be…read moreconsidered a trainer for her kindness and diligence. Thank you! Also had exceptional service provided by Misty and Bri -they too greeted me with a beautiful smile and put my mind fully at ease for my mammogram. Truly appreciate them all and their wonderful and professional demeanors including Savana who did my MRI. These four definitely deserve a day off with double pay! Kudos

I have had the pleasure of visiting this location on several occasions, and each experience has…read morebeen truly exceptional. I have no complaints whatsoever, and I particularly appreciate theI have had the pleasure of visiting this location on several occasions, and each experience has been truly exceptional. I have no complaints whatsoever, and I particularly appreciate the convenient parking availability. The staff and technicians consistently demonstrate a high level of friendliness. This marks my second visit where a trainee has assisted me, and I must say I have no concerns, as a supervisor consistently follows up to ensure everything is in order. I feel very confident in the quality of care I receive here. Furthermore, the front desk individual who assisted me was incredibly friendly and accommodating. convenient parking availability. The staff and technicians consistently demonstrate a high level of friendliness. This marks my second visit where a trainee has assisted me, and I must say I have no concerns, as a supervisor consistently follows up to ensure everything is in order. I feel very cI have had the pleasure of visiting this location on several occasions, and each experience has been truly exceptional. I have no complaints whatsoever, and I particularly appreciate the convenient parking availability. The staff and technicians consistently demonstrate a high level of friendliness. This marks my second visit where a trainee has assisted me, and I must say I have no concerns, as a supervisor consistently follows up to ensure everything is in order. I feel very confident in the quality of care I receive here. Furthermore, the front desk individual who assisted me was incredibly friendly and accommodating.onfident in the quality of care I receive here. Furthermore, the front desk individual who assisted me was incredibly friendly and accommodating.

Very disappointed. Arrived at my ortho doc today and the mri films were there, but not the report…read more Had to reschedule. I was assured the report would be there. Now my treatment is a week out. Care, professionalism etc excellent.

It took me awhile to check in, my doctor's office messed up my insurance information. But luckily,…read moreI caught it and the front desk staff fixed it for me. Service was fast, and staff are accomodating and friendly.

I came to El Dorado hearing with a broken hearing aid and asked for their help. They determined…read morethat my hearing aid was too old for parts availability. They agreed to check with the manufacturer on my behalf. When I was out in the parking lot Crystal called and said she had found one of the old speaker tubes! I came back in and she fixed it for me! What a lifesaver! Thank you Crystal for going above and beyond to help me!

We needed assistance with our hearing aids and Crystal, at the North Oracle Rd. location was…read moreextremely helpful, knowledgeable, friendly, and professional. She solved the problem we were having very efficiently. We highly recommend El Dorado hearing.