First time at this location. Staff is very cordial and helpful. We saw Dr Lara who is my husband's…read moredoctor. Very nice.

What a Great experience! Several years ago I made an…read moreappointment with another outfit, it was show up, hop in the box, you're deaf, talk to the hearing aide salesman, buy these, see ya. Not the Case with Dr. Moore! She brought me into her office, wanted to know my history (work/hobbies), why I was there - what troubles I was having. We discussed my tinnitus, causes and possibilities for reducing the effects. She did a full and thorough examination and showed me the ranges of my hearing loss, then we discussed different brands of hearing aides and which ones had better benefits for my particular case and why. There was no pressure to purchase anything, and she worked with my insurance to get everything squared away. I really appreciate the time she took to understand all of my issues and help me work through them. Bob

Dr Kester is very professional and thorough. Staff is also very nice. This is a new location for…read morethis business.

I use to go to another big box place and now I wonder what took me so long to switch. Amanda was…read moresimply amazing, and so knowledgeable. I feel like I am in really good hands.

Took very good care of my 12 year old to remove tonsils. They made sure it was fast, easy and not…read morescary for her as it was her first surgery. I am happy. They answer texts fast as well for aftercare questions etc.

The office staff at the OrangeGrove office is rude, except the Audiologists. The PA was brief, did…read morenot explain anything to me, ran out of the exam room like it was on fire. My ear check was a second, and my general doctor said there were problems he could see. The PA did not take the time to look, nor did she look in my nose, for my dizziness. Today, I am trying to get someone to make sure my request for a procedure was sent to my insurance and you can not get thru to a human. Terrible, frustrating phone system and the front desk woman was very hostile. I saw a PA and the phone system only lists MD's when trying to get thru to either medical records or the Medical assistant. It has been over a week and per my insurance, they have nothing sent nothing for approval yet.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

Absolutely agree about the scheduling person just terrible knows nothing…read moreHopefully the visit which is very far out will be worth it for a hearing test with a professional Audiologist

Horrible scheduling person. Elissa is by far the rudest person I have ever dealt with in the…read moremedical world. Constantly interrupting me mid sentence. It was if I was bothering her by asking for an appointment. To make matters worse, when I asked to speak to her manager she hung up on me. I just hope the actual visit is better than the scheduling. Unfortunately, Valley ENT's reviews are spot on. I was hoping the reviews were wrong, but they are extremely accurate. Beware.....two thumbs down. In closing, I left a message ea call back and still haven't received one yet.

Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

We are back for a follow up visit. There is a learning…read morecurve to contend with using the bluetooth iphone feature in a movie theatre or dining or just at home. She can answer her phone as well just by touching one ear.

I can only speak from my own experiences. Everytime I have ever had to come to these TMC related…read morelocations, it has been top shelf each time. From. The birth of one of our children, surgery of another child, diagnosis of another, and today the hearing appointment; all top shelf, each time. I have worked regional, district and local HR in the health industry in my past careers, and in my personal and previous professional experience, kudos. Are they perfect, I can not say any place is perfect as we can always grow and improve, however, I have zero complaints thus far. This particular location has a sound proof children's play area... Very clean, quiet, and very well designed with ample lighting. Fair amount of parking with expecting parent parking which is always nice to see.

I purchased hearing aids from Arizona Hearing Specialists in midtown. The entire experience has…read morebeen incredibly positive. Dr. Megan Wright did everything she could to ensure that I got hearing aids that worked well for me and my hearing issues. I couldn't be more pleased with the entire experience. My last pair of hearing aids came from Costco . I did not find the hearing specialists to be interested or helpful. If you have hearing issues that require a more nuanced approach, then Arizona Hearing Specialists is the place to go.

After suffering with tinnitus for years and my ability to hear clearly going downhill, I decided to…read morecontact Arizona Hearing Specialists. I made an appointment with Evan Davies, a certified audiologist with a doctorate degree. Evan was personable, knowledgeable, and he explained things very clearly while encouraging questions. My 90-minute assessment (which included extensive testing) left me with a feeling of hope. The follow-up appointment went just as well with Evan explaining in detail the workings of the inner ear and what causes tinnitus. VERY interesting. Evan came up with a couple options for me to pursue. He explained what the options entailed and even told us how much each selection would cost. I haven't yet decided which plan to go with, but I know Arizona Hearing Specialists will be with me every step of the way. I highly recommend Arizona Hearing Specialists for any hearing problems or tinnitus.