The amazing staff at Sonus are so compassionate and committed to helping and understanding the nuances of hearing loss. They are all incredibly knowledgeable and a wonderful blessing!!! I recommend them highly to everyone!!! Sign me privileged to be their patient!!! read more

I came in to get my first prescription hearing aids. Clear explanation of how to use my hearing aids. Not rushed.

Staff acknowledged me as soon as I entered the store . I gave them my paperwork a professional woman immediately pointed me in the direction of the types of frames that would work for me . She was professional and knowledgeable about the type of glasses I needed . They were ready for pickup within 10 days I was amazed that how quick they got them done . Pleasant staff. I have used their services for over 10 years and will continue to do so . Thank you read more

Everything about that office from receptionist to the Dr. Information was given and explained well and I was made to feel comfortable and at ease about getting a hearing aid. read more

really nice customer service. I had a good experience with everyone that works in the office.

It stinks I went to them on 10 03 2025 for a for a hearing test and they tell me that I need a hearing aid and you need to check my insurance they never got back to me all the time I tried to call them. They never answered the phone. I went back to them on November 3 and they gave me a BS story so I would not recommend them for nothing. They're no good. They should be taken off of yelp. They should be taken off. They should be I wouldn't recommend them to my worst enemy. read more

First, second, and third impressions are the staff is rude, dishonest, and incompetent. I won't be getting hearing aids from them read more

I had a appointment to have my hearing device checked and buy new batteries. They got upset because I was not feeling up to a hearing test! Instead of taking care of my needs she was Pushing for the test so they could bill my insurance company! This Rude office worker was so upset that she started yelling and telling me that she was not going to check my hearing aid for me to see if my batteries were even in the right way. Now that's just so petty and they are so unprofessional at it's Finest! Go to any other hearing aid provider but Sonus in Chula Vista Ca. She a nut job. I called the Corporate office to voice my concerns and got about the same response from them Nothing! Trust your hearing to professionals and you won't find any in this office. read more

This is an extremely horrible company! I hope I can give them 0 star. Did hearing test more than half a year ago, then impression fit after it, when I was told to schedule appointment 3 wks after it to test the product they ordered. However, 20 mins after we arrived on the day of appointment, we were told no product ordered. And they will order right away, and call us after 1 wk. It has been over 2 months and no one called. I called back, and was told they couldn't find the impression fit, and asked us to come back for impression fit, or else they couldn't order hearing aid. I couldn't believe what I had heard. That's the service that you will get after more than half a year. The care quality is like trash! Stay away from them! read more

UPDATED - Once John Dandurand, the business owner found out what I had been through, he called back apologized and made the situation right by ensuring that my dad receives his hearing-aid right away and worked out an acceptable approach with me to handle the payments/insurance at the back-end. This avoided further delays and now everything has been settled. Businesses sometimes have misteps but their ability to quickly own up and correct them is what drives the customer loyalty. If you get the run around, ask for John Dandurand. He takes customer issues very seriously and will fix all issues. ORIGINAL - My 80 year old father had the misfortune of being referred to Sonos. Everything from confirming insurance coverage to getting an appointment for a hearing test was a painful experience. The lady, was very nice and professional but always came across as confused and finally my father got the appointment. The hearing test part was handled very well and we were told that customer hearing-aids will be needed which cost $5,600 and the insurance covers 100%. At this point, we were given an estimate of 4 to 6 weeks between the insurance approval and ordering of the hearing-aid. towards the end of week 3, I called to make sure we were on track, and the same office manager said she hasn't heard back from the doctor, so I asked how come I wasn't notified? The answer was while honest but shocking, she goes "I am far to busy to follow-up with the customers on such issues.....". At this point, I called the doctor and they hadn't received any authorization requests from Sonus. I reached back out, only to discover that the office manager had send it on a completely incorrect fax number, so I chased down the fax number and had her refax the authorization, to which the doctor approved within an hour. Mistakes can happen, so I called back to get the status and an associate made it sound like all of this had happened because of the delay in the doctor's response time. I had to remind him that Sonus used the wrong fax number, then sat on a pending request for over 3 weeks and now my father will not have the hearing-aid for another month, because it still needs insurance approval. I was placed on a 7 minute hold after which an extremely rude woman named Charity decided to join the call, and told me that all they can do is apologize as she has no other options to offer. She was far to rude to let me get a word in, lets alone explain her how much my father has eagerly waited for his hearing aid and with every day that they get delayed, it is impacting his memory rapidly. This woman had ZERO empathy and couldn't wait for me to get off the phone until I asked if the business owner was available. She very begrudgingly took my name and number down and I am now hoping that the owner will call and find a way to make this right, where my father doesn't have to wait because this place botched up a simple doctor/insurance follow-up on time. AVOID this operation at all costs, why? 1. I respect small businesses but not the ones they don't care about their customers. 2. Mistakes are made but NOT making it right? Unacceptable 3. Severely understaffed Get some respect and proper service somewhere else. They have no interest in serving customers! read more

Dr is rude with no etiquette. I think I got her on the wrong day. Snarky and hostile was the feeling at this office. No greeting, no explanation on hearing aids, no nothing. I am a first time hearing aid client and would have liked to get some feedback on the models and/or how they work. I feel for the people who go to this office. I could not take it and started to get angry so I just left. read more

Very nice and friendly staff, we got off to a bad start because they didn't post a notice they were at a convention and wouldn't be working Monday but they were able to get my sister in and help Pool her in a very timely matter. Now we just need to pray they work!!! read more

Horrible customer service - whoever is working the front desk and answering phone calls. Bad experience!

After my previous visit here, which did not go well, the owner reached out to me - before his reading the review I wrote - to find out what happened and try to make things better. I really appreciated his proactive contact and desire for customer feedback about their experience and suggestions on how to address specific issues and improve the business. He seemed to listen with an open mind and sincere willingness to do what he could to fix problems and make things better. As a result, I chose to continue doing business with this company (and would keep them in mind for future needs - knowing that IF any future problem, concern, or question arises that the owner will promptly respond and assist - as best he can). I don't normally expect or advise involvement by business owners, but this particular location is just one of many, but in this case, I would suggest asking to talk to the owner if whoever you deal with at any of the locations can't help you or meet your expectations. Apparently some aren't audiologists and many who are newer may need more training (in more than just dispensing hearing products). I hope that reviews at all the locations will improve - and that I will find reason to choose or recommend this place over others and to give more stars in the future myself. Maybe I'll come back here for a free hearing screening sometime. That also seems like a good way and reason for others to come see IF they should consider coming to this (or any other) Sonus location to help with any possible hearing needs. read more

Dr Charity Herrera was very good , who exempt and knows what is my wife needs and recommend the bests hearing aids that work for her. Thankful read more

My Dad has been using Sonus Hearing Care Professionals in Escondido for about a year now. Just like their name implies, these people are professionals. Not only the products they offer is exceptional but the service and customer care they provide exceeds all expectation. They go above and beyond for their customers. My sincere thanks to everyone at Sonus. Keep up the great work and thank you again. read more

Unfortunately Collette left to be closer to home and we were a little anxious after our wonderful relationship with Collette. However, we were delighted to find out that Charity Herrera, M.A., who my mother went to years ago when she lived in La Mesa, took over that office. Charity actually trained Collette so my mom was really glad to see her. She adjusted my mother's hearing and also give me a number of good hints on how to deal my mother's deafness. Go see Charity, she's the ultimate professional. read more