I really wish we had found these guys sooner. Joseph is professional, kind, and thorough, and we…read morefeel very confident in the work done as well as the work scheduled to be done. The risk of fire is no joke, and we are looking forward to using our fireplace next winter with the confidence it will be safe to do so.

Quick response to measure and quote... Window shades came…read moreout awesome. Install was quick and clean. Cutdown on the glare inside the house.

Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

His services and quality of work are top notch!! Very friendly, personable, professional and clean…read more He's making us a hood and looking forward to having the finished product. I know he will not disappoint.

Got my fireplace running and replaced the switch for it also. Quick and great service for the…read moreDiablo Grande and Patterson area.

Kevin does an exceptional job helping us to maintain the fireplace that we love. He's very…read moreknowledgeable, neat, and efficient. he also have very fair pricing. Highly recommend.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.

I needed a wood stove custom made flue adapter and Ron did a great job fabricating this adapter at…read morea fair price. I recommend you give Billings Stove & Sheet Metal a try..

Very, very good. Had a problem with some tricky leaks. Ron came out & assessed the situation. He…read morehas been chasing leaks for a long time and knows where & how to locate them. Sent his guys out to clean & seal the areas. Professional, fair price. I recommend them. Thanks!

Great service. They came out identified an issue with my flue cap and fixed it. It had been…read morebanging for 2 years. In addition they cleaned a ton of soot from the flue. Cleaned up as well. Family business polite and responsive. I highly recommend

More lies and yes the Epa said you lied about model number and yr…read more Your work is crap I paid what you asked with no hassle you even out a gutter on with one nail that fell off next rain storm as it was held on with only one nail Just spent a 1500 to fix your leak as Landreth roofing said u did seal around Chimney The cap u put on Chimney let's all the rain in as you put on one that was to small AND I DONT LIE HOPE YOU ENJOYED THE CRUISE YOU HAD FROM MY HARD EARNED $ THAT I HAD TO TAKE OUT A LOAN YO PAY YOU MY RECOMMENDATION IS GET MORE THAN ONE ESTIMATE LEASSON LEARNED

Garage door wasn't closing. Gave them a call and they were here within 15 minutes and it was fixed…read morein 5. We couldn't be happier with the friendly service. They also installed our gas burning fireplace a few years back and we love it. Great job Top Quality!

My old Jotul fireplace wouldn't start up and Cody and his assistant made quick work out of…read morerepairing it! Fast response, explained everything they were doing and cleaned up very well!! Great job!

Be aware of thr horrible customer service -- especially the lady that answers the phone. If she is…read morean owner, shame on her and I hope she can find some happiness in life. If she is an employee, fire her. By the time I checked to see if they were a part of the Better Business Bureau, it was too late -- and of course they arent!

Good service, on time, but booked way out for an appointment so plan ahead................. Highly…read moreRecommended....

Hosea Shepherd did an amazing tile job on our front entryway! It was somewhat complicated, with a…read morediamond pattern and a border, and steps that came up into it and down from it, with a coat closet off on one side. It looks beautiful, and we couldn't be happier with the result! What's more, Hosea is extremely professional, courteous, polite, on time, and promptly replies to questions. It was a pleasure doing business with Shepherd's Style Tile, and we wouldn't hesitate to work with him again! Talented tiler! Thanks, Hosea!

From sales to delivery Direct Appliance staff do a stellar job at making sure you're getting what…read moreyou need and want. Sales staff is very knowledgeable about the appliances and services offered. Delivery and installation staff went above and beyond to set up our new washer for us plus showed us the features it had and how to use them.

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.