We recently used Kaitlyn of Mrs Chimney to re-mortar part of our chimney and remove the crumbling…read moreold "aesthetic" chimney's at our house. Kaitlyn was super responsive and communicative. She also always showed up exactly when she said she would and the process was seamless. She did a great job on the project, showing us photos along the way so we could see the progress. We will definitely use Kaitlyn again in the future!

Kaitlyn is prompt, personable and informative. She covered every aspect of our 50 year old…read morechimney. We were advised following an oil company furnace cleaning to repair the flue before the heating season started. She prepared a detailed quote, supplied pictures inside the existing flue and recommended another company among the many who was better equipped to do the work. She has no financial interest in the company she recommend. She answered followup questions and offered to return to inspect their work. All for the same reasonable inspection fee. She recently repaired a leaking chimney at my daughter's house at a far more reasonable cost than others without the pumped up unnecessary charges they quoted for work which turned out to not be necessary.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

Ron and Andrew did a great job of protecting the house, very clean and courteous. What I…read moreappreciated most was their honesty - my chimney did not need to be cleaned so they did the inspection instead. It's so easy to be taken advantage of when you don't know anything about what is being serviced. So refreshing to have someone do the right thing. I will definitely be calling Ron next year for a cleaning. Highly recommend!

I have been looking for a neat, professional experienced chimney cleaner for 3 years. This is the…read more3rd company I've hired in the last 3 years, in search of a permanent company I can trust. I called Ron, he picked up the phone, and explained that he is personally on every job. I liked that. He quoted the price on the phone for the 2 woodstoves. When he arrived, he put down drop cloths from the door all the way to the stoves and started his work. There are 3 things you want to look for when finding a contractor to clean your chimney: 1. They use a rotary "weed wack" technology to fully clean the chimney. Many companies simply use a sweep that just feathers the creosote, but does not dig in and remove it. Make sure to ask this question. The technology uses a tip with vinyl strings like a weed Wacker, with 3 foot rods that get added as the tip is pushed up, and attaches to a drill that spins the tip to clean every inch of the pipe on the way up. 2. Does not let ash and creosote drop out of the piping system so it never has a chance to create dust and ugly soot. The prior contractors allowed the creosote to drop behind the stove, and then scooped it up and vacuumed it. But this allowed soot to travel in the house and a very thin film on my furniture. I can tell you that Ron prevents any soot by vacuuming all the creosote before it drops out of the piping by keeping a strong vac in the pipe before starting the sweep. 3. Previous sweepers had portable vacuum cleaners which they were proud of as powerful. Compared to the monster vacuum cleaner Ron has, those are all in junior league. Ron has a huge vac built into his trailer which I believe is 35 hp. It is the biggest vac in RI for chimney sweeping. The vac runs in gasoline, and he has 100 ft hose. I was very impressed by this vac system and how powerful it is. And yes it is loud, but thankfully outside! See the attached photo of his set up. Ron cares, does not rush, and open to questions and special requests from the homeowner. Check if your chimney sweeper uses the 3 methods above. If not, call Ron!!

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

First class company. Nick is a professional, personable, on time and reasonably priced…read more Nick inspected Mr flues and found they did not need cleaning, he cleaned my dryer vent and installed two chimney caps. I can unequivocally recommend this company.

I've worked with this company for the past 5 years, they have always been prompt, professional and…read moredone a great job. I've even called on the phone when I was having a problem with my wood stove and he talked me through some do it yourself ideas that worked. Yearly cleaning of chimney and wood stove $165. My family has been using MR. Chimney for decades, I really couldn't ask for anything else!

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

DM Storrs rebuilt the top of my chimney and repointed and waterproofed the remainder. The team was…read morehard working and neat and did a great job. I had a few minor questions/concerns when the job was done, and the owner Dana came out personally and spent an hour checking the entire job and making sure I was 100% satisfied. It's clear he takes great pride in the work they do and wants to make sure every customer is a satisfied customer. I highly recommend the company!

We hired DM Storrs Chimney for some difficult to track down water issues and from day 1 they were…read moreincredibly sympathetic for our very frustrating problem. Due to their knowledge and caring they were able to get our issues corrected. This company is extremely efficient well run and honest and I wish I could give them more than 5 Stars because they deserve it !

First-time homeowners, will be using this company again…read more Our tech Aaron was clearly knowledgeable about his craft and took pride in his work. We were very thankful for his communication, honesty, and dedication throughout the project. We recently purchased an old house and found out the chimney was in desperate need of a liner after we had a carbon monoxide scare. Aaron and his partner re-routed the venting system and added the chimney liner. They cleaned up after themselves and Aaron took the time to show us how the new venting system was creating an upward draft, simply from the way he rerouted the pipes. This assured us that everything was taken care of and we won't be having any carbon monoxide back drafting issues again. I would 100% recommend Aaron and this company for your chimney service needs. We couldn't have asked for a better experience and appreciate how patient, hardworking, and helpful Aaron was throughout the process.

Let me start by saying this is how companies lose customers. I have used Certified Chimney…read moreInspections to sweep and certify my wood stove now for at least 5 years. In that time I have never had an issue with their services until yesterday, 9/22/26. The technician that arrived (Aaron) reviewed the wood stove on the inside and first stated that the pipe connected to the stove, which was an elbow pipe was not up to code and need to be replaced with a t connection as creosote can build up and cause a fire. Second the technician then went on the roof and told me that the chimney stack (pipe coming out of the roof) was not actually rated for a wood stove but instead a gas stove so it needed to be replaced. The total cost for everything was $3000 dollars to complete along with roof work which was not included in the replacement. At this point I asked how could the stove have been inspected by your company twice (two different technicians) before and not be told my system was installed incorrectly. I was told by the technician (Aaron) that the previous technician that inspected the system, (Josh) was a bad apple and no longer with the company which would explain the oversite. This clearly was not an acceptable answer and I stated that my system was then not certified correctly and could have potentially caused a fire for multiple years. Note this is before I knew multiple different technicians inspected the system which rules out the bad apple story (Second technician Angel). The technician did acknowledge that this was not a desired situation and stated he simply was providing his assessment and what needed to be done. I asked for a follow up from management and he left stating no work was done to inspect the system as it was not able to pass based on his assessment. About a half hour after the technician (Aaron)left, he called stating he was incorrect on his assessment of the chimney pipe and that he indeed was able to validate that it was indeed the correct rated pipe for a wood stove. Again I asked for a call from management today or tomorrow, 9/23/26. I did not receive the call on 9/23/26. I instead called around noon time on 9/23/26. I spoke with (Alex), manager at the company. He was somewhat aware of the situation but not fully so I provided the rest of the detail. Excuses were made by Alex stating his staff was fully trained however based on my experience with Aaron and previous technicians this was not the case. Currently the following is true. (Aaron) who arrived and inspected the wood stove on 9/22/26 was not aware of the proper pipe required for the stove. it was only after he left and further validated that the story changed and the correct pipe was actually being used. According to (Aaron) the t connection is required to pass inspection. When asking Alex if this was true he was unsure. Furthermore he made the excuse that the previous technicians probably did not want to bother me to replace the t connection even though (Aaron) is stating it is needed to pass inspection. I asked why would the current technician (Aaron) was not be bothered providing a $3000 quote where a $300 quite for previous technicians was bothersome. Let's not forget that when I pressed (Alex) on how (Aaron) stated that it was required for code neither (Alex) nor (Aaron) could provide the necessary change in code that required this change. When I asked Alex to make it right by inspecting and replacing the t connection for free due to the hassle received he stated that would absolutely not pay for the t connection. So currently I am sitting in a house with a wood stove that could have potentially been unsafe to operate because of an improper inspection by a company which this is their core competency. If I were you I would not use this or any other affiliated link for this company as they clearly are putting their customers at risk of a fire and attempting to scam them into buying equipment they do not need. Below are some links to avoid if you are worried you will use this service without awareness: https://www.certifiedchimneyinspections.com/services/chimney-sweep/johnston-ri/ https://www.yelp.com/biz/certified-chimney-inspections-north-smithfield-2 https://www.certifiedchimneyinspections.com/?sts=google&stm=cpc&stc=22526062021&stad=180019986398&gad_source=1&gad_campaignid=22526062021&gclid=Cj0KCQjw8c3VBhCsARIsAA_xJ93YSz4B2mp5wXPPW379zLCQD5J11QHU9EUod-pXH47aVTasG9QqvPIaAhyNEALw_wcB Note that the Better Business Bureau has also been contacted with the below statement: Certified chimney sweep company attempted to state a wood stove they inspected twice previously was not in fact installed correctly and needed a chimney pipe and t connection when previously not required at the cost of $3000.00. It was stated that the previous two separate technicians across five years from the same company were wrong which invalidates those inspections. Note this would also have required roofing services at a cos

We hired Nick to install a wood stove insert in our home and I ABSOLUTELY would hire him again and…read morerecommend him to anybody looking for chimney cleaning, installations and anything else he offers. He is a genuinely great guy, the work is top-notch and his pricing is very fair. If you want somebody who will care for your home and chimney the same way he would care for his own then Nick is your guy!

We had a great experience. Great quality work for a very competitive price. We had a cleaning and…read moreliner installed. I plan to contact again for regular cleaning.